Error Codes

Hewlett Packard P3015 Error Codes HP LJ-3010 series

Event-log messages NOTE: Unless otherwise noted, the event log messages in the following table do not have a corresponding control-panel message.

Event log message Description Comments

10.10.0Y Memory error on supply The memory tag is missing or defective. See 10.XX.YY SUPPLY MEMORY
ERROR in Interpret control-panel messages on page 197.

10.30.00 Non-HP supply in use Transition from all HP to at least one nonHP consumable.
10.31.00 Non-HP supply in use Transition to at least one cloned printcartridge.

10.32.00 Unauthorized supply in use Transition to at least one unauthorized cloned print cartridge.

10.40.00 Genuine HP Supplies Installed Transition from at least one non-HP to all genuine HP supplies.

10.41.00 Unsupported supply in use Transition at least one unsupported HP consumable in use.

13.05.00 Jam in the fuser area ● For jam location information, see
Jam locations on page 220.
● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.31.00 Jam in the fuser area ● For jam location information, see
Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.20.00 Jam inside the rear door ● For jam location information, see
Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.21.00 Jam inside the rear door ● For jam location information, see
Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.02.00 Jam inside the top cover ● For jam location information, see Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test(and automatic sensors test)on page 136 or Sensor test (interactive) on page 137.

13.98.00 Paper jam open input trays ● For jam location information, see Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

14.X Feed roller error 54.01 The humidity-environment sensor (TH3)
is abnormal.
1. Make sure that the product is in an
environment that meets the
specifications in Environmental
specifications on page 309.
2. Make sure that connector J1803 is
fulley seated on the ECU.
3. If the error persists, replace the
environment sensor. See Main fan,
fan duct, and environmental sensor
on page 98.

55 901C DCC restored DCC NVRAM was restored from the
formatter.

68 8X04 The permanent storage date does not
match the engine.
68 8X05 The permanent storage date does match
the engine.

73.00.00 Printer error Power cycle the product.

8×7345 Disk clean successful X denotes the slot number (0 is internal).

8×7346 Disk clean failed A hard disk or compact flash disk
cleaning failed. Usually caused by a
hardware failure of the disk. X denotes
the slot number.

8×7347 Some of the sanitized disk did not
correctly verify.

88.00.XX FailCode from engine self-test execution.

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