Error Codes

Hewlett Packard Laser Jet 4250, 4350 Error Codes

When resolving printer messages, perform all listed actions in the order until the message is resolved.

Control panel message Description Recommended action

 

10.XX.YY SUPPLY10.XX.YY SUPPLY
MEMORY ERROR
or
10.XX.YY SUPPLY
MEMORY ERROR
For help press
The printer canot read the electronic
information (e-label) on the print cartridge in
order to keep track of the page count for
the print cartridge.
XX Description
00 memory error on the cartridge
10 memory device not found
YY Description
00 black print cartridge
1 Open the top cover, remove the print
cartridge, and then reinstall it. See Print
cartridge.
2 Install a new HP print cartridge.
3 Check the connection between the
dc controller PCA (location J97) and
the memory chip on the print cartridge
(location J600).
4 Replace the memory chip cable and
contact assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.
13.XX.YY
DUPLEX JOB INTERRUPTED
For help press
alternates with
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top sheet and press
or
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top two sheets and press
A duplex job was physically interrupted as
the paper was momentarily routed to the
output bin during duplexing. This error is
usually caused by a user who is attempting
to grasp the edge of the page as it exits the
top output bin during the duplexing process.
1 Press ( HELP button) for more
information.
2 Remove the specified number of pages
from the output bin.
3 Press (SELECT button) to continue
printing.
4 Replace the duplexer.
5 Replace the dc controller PCA. See
Dc controller PCA.
NOTE If JAM RECOVERY =
OFF some pages will not be
reprinted. Resend the missing
pages.
13.XX.YY
JAM For help press
A jam exists in the media path. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 If the media is folding into an accordion
shape, make sure that the shutter on the print cartridge opens as you insert the cartridge. Replace any defective print cartridge. 4 For information about how to resolve a jam, see the specific numerical error codes in this table. 5 See Paper-path troubleshooting in this chapter. 13.01.00. or 13.03.00JAM IN TRAY x For help press or

13.03.00 Paper JAM open input trays then open and close top cover A page is jammed in tray X. A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time. A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. NOTE The 13.01.00 error can also be caused by the failure of the paper-level sensor (PS107). If this sensor fails, the lifter motor does not rotate to lift the paper tray plate. This error can also be caused when the printer attempts to pick up media from a tray that is empty, but the paper-out sensing mechanism for that tray has failed and the printer senses that the tray appears to be loaded. 1 Press ( HELP button) for detailed information about clearing the jam. 2 Press ( UP ARROW button) and (DOWN ARROW button) to step through the instructions. 3 Check that the paper-out sensor in the specified tray is functioning correctly. 4 Clean the pickup roller. If it is worn or damaged, replace it. 5 Clean the feed and separation rollers. If any of the rollers are worn or damaged, replace them (always replace both rollers at the same time). 6 Verify that the pre-feed sensor (PS102) is installed correctly. See Paper-feed assembly. 13.01.00. or

13.03.00JAM IN TRAY x For help press or 13.03.00 Paper JAM open input trays then open and close top cover A page is jammed in tray X.

13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time. A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. If the actions listed above do not resolve the issue, continue with the following: 1 Open and close the specified tray while watching the control-panel display. A short delay should occur between when the tray closes and the tray-size message appears on the control-panel display. If there is no delay and you do not hear the tray-lift motor lift the tray plate into place, replace the stack position sensor (PS107, PS802, or SR2) in the tray. See Printer switches and sensors, 500-sheet feeder switches, sensors, solenoids, and PCAs, or 1,500-sheet feeder switches, sensors, solenoids, and PCAs. 2 Replace the tray X pickup solenoid. 3 Replace the tray 1 paper-pickup assembly. See Tray 1 paper-pickup assembly .
4 Replace the paper-feed assembly. See
Paper-feed assembly.
5 Verify that the top-of-page
sensor (PS103) is operating correctly
and that the sensor flag can freely
move. Replace the sensor if it is not
operating correctly. See Printer
switches and sensors.
6 Replace the dc controller PCA. See
Dc controller PCA.

13.02.00 or 13.05.00 or 13.20.00 or

13.21.00JAM IN TOP
COVER AREA
For help press
A jam exists in the top-cover area.

A 13.02.00 error message indicates that the
media did not pass the top-of-page
sensor (PS103) within the specified time.

13.02 Izzy’s Tech Tip –>

13.03.5.00 error message indicates that the
media did not arrive at the fuser delivery
sensor (PS108) within the specified time.
A 13.20.00 error message indicates that the
printer power was turned on or that the
printer attempted to initialize while the prefeed
sensor (PS102), the top-of-page
sensor (PS103) or the fuser delivery
sensor (PS108) was detecting media.
A 13.21.00 error message indicates that the
top-cover-open switch (SW101) was
activated while a print job was printing (the
top cover was opened or the switch is
defective).
1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button to step through
the instructions.
3 Check the pre-feed, top-of-page, and
fuser assembly sensors (PS102,
PS103, and PS 108) and verify that the
sensor arms move freely. (See Printer
switches and sensors.)
4 If the paper-feed assembly has been
replaced, verify that the pre-feed
sensor (PS102) is installed correctly.
See Paper-feed assembly.
5 Replace the top-of-page
sensor (PS103). See Printer switches
and sensors.
6 Replace the top-cover-open switch
(SW101). See Printer switches and
sensors.
7 Replace the fuser. See Fuser.
8 Replace the dc controller PCA. See
Dc controller PCA.
9 If this error message appears
frequently, see Paper-path
troubleshooting.
13.06.00 and 13.12.00 JAM INSIDE REAR
DOOR
For help press
A page is jammed near the rear output door. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Check the paper-width and fuser
delivery sensors (PS106, PS108) and verify that the sensor arms move freely.
(See Printer switches and sensors.)
4 Check the inside of the duplexer for
scraps of media that might have torn
off when a jam was cleared.
5 Replace the media-size
sensor (PS106) and fuser. See Printer
switches and sensors and Fuser.
6 Turn the power off. Remove the
duplexer and turn the power on. If the
error message persists, replace the
dc controller PCA. See
Dc controller PCA.
7 If the error message appears
frequently, see Paper-path
troubleshooting.

13.12.07
jam in stapler
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
A jam exists in the staple cartridge (the
stapler did not finish stapling but was able
to return to its home position).
1 Press ( HELP button for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Remove any jammed paper from the
stapler/stacker.
4 Remove the staple cartridge from the
stapler unit.
5 Push the green door on the end of the
staple cartridge up (in the direction of
the arrows).
6 Remove the jammed staple.
7 Close the staple cartridge door.
Replace the cartridge in the stapler unit.
8 Close the staple unit.
9 If the error persists, replace the staple
cartridge.
10 If the error persists, replace the stapler
unit. See To remove and replace the
stapler unit.

13.12.08
jam in output device
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
The output bin page-detection sensor has
been active for longer than the specified
time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.

3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error message persists, replace
the stapler/stacker.

13.12.09
jam in output device
For help press
NOTE: The stacker or stapler/stacker LED
blinks in amber.
The stacker or stapler/stacker paper-inlet
sensor has been active for longer than a
specified time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 If this error message persists, replace
the stacker or stapler/stacker.

13.12.10
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0A.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A page did not arrive at the stacker or
stapler/stacker paper-inlet sensor in the
specified time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 Verify that the output bin deflector (in
the printer) is operating correctly.
5 If this error message persists, replace
the stacker or stapler/stacker.

13.12.11
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0B.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A jam was detected when the stacker or
stapler/stacker power was turned on.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error persists, replace the stacker
or the stapler/stacker.

13.13.00
JAM INSIDE DUPLEXER
For help press
A page is jammed inside of the duplexer. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Check the inside of the duplexer for
scraps of media that might have been
torn off when a jam was cleared.
4 Turn the power off. Remove the
duplexer and turn the power on. If this
error persists, replace the
dc controller PCA. See
Dc controller PCA.
5 Replace the duplexer.

13.1C.00
FUSER JAM
For help press
A jam exists in the fuser area. The media is
probably wrapped around the fuser roller.
1 Remove the fuser.
2 Turn the blue knob to remove the
jammed media.
3 If necessary, replace the fuser. See
Fuser.

13.98.00 open input trays then open and
close top cover
The face-up tray was opened when the
printer was attempting to send a page to
the duplexer.
A page shorter than 200 mm (7.87 inches)
was sent to the duplexer.
A page less than 120 mm (4.72 inches) in
width was sent to the duplexer.
A multi-feed paper jam has occurred.
1 Remove any jammed media from the
paper path.
2 Open and close the top cover.
3 Disconnect all optional paper-handling
accessories.
4 Replace the feed and separation
rollers. See Tray 2 feed rollers (this
procedure includes the separation
roller).
5 Replace the dc controller PCA. See
Dc controller PCA.
20 INSUFFICIENT MEMORY
For help press
alternates with

20 INSUFFICIENT MEMORY
To continue press
The printer has received more data from
the computer than fits in the available
memory.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Reduce the complexity of the print job
to avoid this error.
3 You might be able to print pages that
are more complex if you add memory
to the printer.

21 PAGE TOO COMPLEX
For help press
alternates with
21 PAGE TOO COMPLEX
To continue press
The printer cannot process the page quickly
enough.
1 Press ( SELECT button) to process
the page.
NOTE A loss of data will
occur.
2 Make the page contents less complex
and re-send the print job.
22 EIO X BUFFER OVERFLOW
To continue press
The printer’s EIO card in slot X has
overflowed its I/O buffer during a busy state.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check the configuration of the EIO card
and the host computer.
3 If this error message persists, replace
the EIO card.

22 PARALLEL I/O BUFFER OVERFLOW
For help press
alternates with

22 PARALLEL I/O BUFFER OVERFLOW
To continue press
The parallel buffer has overflowed during a
busy state.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check the parallel I/O configuration.
Set HIGH SPEED to NO and
ADVANCED FUNCTIONS to OFF.
3 Replace the formatter PCA. See
Formatter assembly .

40 EIO X BAD TRANSMISSION
To continue press
A connection with the card in EIO slot X
has been broken abnormally.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check that all of the cables are
connected to the EIO ports and that the
EIO board is seated properly.
3 If possible, print to another network
printer to verify that the network is
working properly.
4 Check the configuration of the EIO card.
5 If this error message persists, replace
the EIO card.

41.3 UNEXPECTED SIZE IN TRAY XX
For help press
alternates with
41.3 UNEXPECTED SIZE IN TRAY XX: [TYPE] [SIZE]
For help press
The media that is loaded is longer or
shorter in the feed direction than the size
that is configured for the tray.
1 If the incorrect size was selected,
cancel the job or press ( HELP button)
to gain access to help.
2 Press ( UP ARROW button) and
(DOWN ARROW button to step through
the instructions.
3 Print a configuration page and verify
that the tray settings match the media
in the tray. See Configuration page.
4 Verify that the pre-feed, top-of-page,
and fuser delivery sensors
(PS102, PS103, PS108) are operating
and the sensor flags can move freely.
See Printer switches and sensors.
5 Replace the dc controller PCA. See
Dc controller PCA.

41.X PRINTER ERROR
For help press
alternates with
41.X PRINTER ERROR
To continue press
A printer error has occurred.
X Description
1 unknown misprint error
2 beam-detect misprint error
4 no VSYNC error
7 feed-delay error
9 signal-noise error
1 Press ( SELECT button) to continue or
press ( HELP button) for more
information.
2 If the message persists, turn the printer
power off and then on again.
3 If these errors becomes a frequent
problem, replace the dc controller PCA.
See Dc controller PCA.

49.XXXX PRINTER ERROR
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort the operation.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission
to the printer. Other causes include poorquality
parallel cables, poor connections, or
specific software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79 Service
Error.
1 Press CANCEL JOB to clear the print job
from the printer memory.
2 Turn the printer off and then on.
3 Go to http://www.hp.com/go/lj4200_software,
http://www.hp.com/go/lj4250_software,
http://www.hp.com/go/lj4300_software, or
http://www.hp.com/go/lj4350_software.
Select Download Drivers and
Software. Check for the latest firmware
image version at the bottom of the
page. If this firmware image is newer
than the one installed on the printer
and the printer can receive a firmware
update, download the newer firmware
upgrade. Not all
HP LaserJet 4200/4300 printers can
receive firmware upgrades.
4 Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message appears only with a certain software
program or print job, contact the
software vendor for assistance.
5 If the message persists when using
different software programs and
attempting specific print jobs,
disconnect all cables that connect the
printer to the network or a computer.
6 Turn the printer off.
7 Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM in slot J1.)
See Firmware DIMM (LJ 4200/4300
only).
8 Remove all of the EIO devices from the
printer.

49.XXXX PRINTER ERROR
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort the operation.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission
to the printer. Other causes include poorquality
parallel cables, poor connections, or
specific software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79 Service
Error.
After performing the actions above,
procede with the following:
1 Turn the printer on.
2 If the error message disappears,
reinstall each DIMM and EIO device
individually, making sure to turn the
printer power off and then on again as
you install each device. To replace
a DIMM, see Firmware DIMM
(LJ 4200/4300 only).
3 Replace the DIMM or EIO device that
caused the error message.
4 Remember to reconnect all of the
cables that connect the printer to the
network or computer.
5 If this error message persists, replace
the firmware DIMM. See Firmware
DIMM (LJ 4200/4300 only).
6 Replace the formatter assembly. See
Formatter assembly .

49.24.02 printer error
The printer has experienced a critical error. 1 Verify that the ribbon cables are fully
seated in the connectors on the
dc controller PCA.
2 Replace the power-supply assembly.
See Power supply.
3 Replace the dc controller PCA. See
Dc controller PCA.
4 Replace the formatter assembly. See
Formatter assembly .
Table 7-7 Numerical printer messages (continued)
356 7 Troubleshooting
Control panel message Description Recommended action

50.X FUSER ERROR
For help press
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 fuser over temperature
4 faulty fuser
5 incorrect fuser is installed
6 open fuser circuit
1 Turn the printer off and allow it to cool
down.
2 Verify that the correct model of fuser is
installed.
3 Verify that the correct voltage fuser is
installed.
4 Reinstall the fuser, and check the
connection between the fuser and the
printer. Replace the connector if it is
damaged.
5 Replace the fuser.
6 Replace the dc controller PCA. See
Dc controller PCA.
7 Replace the power-supply assembly.
See Power supply.

51.XY PRINTER ERROR
For help press
alternates with
51.XY PRINTER ERROR
To continue turn off then on
A printer error has occurred.
X Description
1 beam-detect error
2 laser error
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
laser/scanner and dc controller
PCA (J83 and J84).
4 Replace the laser/scanner assembly.
See Laser/scanner assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

52.XY PRINTER ERROR
For help press
alternates with
52.XY PRINTER ERROR
To continue turn off then on
A printer error has occurred.
X Description
0 scanner error
1 scanner startup error
2 scanner rotation error
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
laser/scanner and
dc controller PCA (J83 and J84).
4 Replace the laser/scanner assembly.
See Laser/scanner assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

53.XY.ZZ PRINTER ERROR
To continue press cancel job
An error occurred in the printer memory.
X DIMM Type
0 ROM (firmware DIMM)
1 RAM
Press CANCEL JOB. If the problem persists,
replace the DIMM card in the specific slot.
See Firmware DIMM (LJ 4200/4300 only).
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 357
Control panel message Description Recommended action
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
6 invalid DIMM speed

54.1
Remove the sealing tape from toner
cartridge
The print cartridge was installed with the
sealing tape in place.
1 Remove the sealing tape from the print
cartridge.
2 Replace the print cartridge.

55.X PRINTER ERROR
For help press
alternates with

55.X PRINTER ERROR
To continue press
The dc controller is not communicating with
the formatter. The problem could be caused
by a timing error or an intermittent
connection.
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
dc controller PCA and the formatter.
4 If the problem persists, replace the
dc controller PCA. See
Dc controller PCA.
5 Replace the formatter. See Formatter
assembly .

56.1 printer error To continue turn off then on
An unknown input device is installed. 1 Turn the power off and then on.
2 Reinstall all input trays.
3 Remove all non-HP paper-handling
devices.

56.2 printer error To continue turn off then on
An unknown output device is installed. 1 Turn the power off and then on.
2 Reinstall the stacker or stapler/stacker.
3 Remove all non-HP paper-handling
devices.

57.X A printer fan is not functioning. Turn the printer off and then on.

PRINTER ERROR
To continue turn off then on
or
57.3 EP fan failure
or
57.4 main fan failure
X Description
3 Cooling fan, right side
(LJ 4250/4300/4350 only)
4 Main cooling fan, left side
57.3 Cartridge fan error (F2)
1 Reconnect the connector between the
fan and the dc controller PCA
(location J78).
2 Replace the fan. See Cooling fan, right
side (HP LaserJet 4250/4300/4350
Series printers only).
3 Replace the dc controller PCA. See
Dc controller PCA.
57.4 Main fan error (F1)
1 Reconnect the connector between the
fan and the power supply.
2 Verify that the ribbon cables are fully
seated in the connectors on the
dc controller PCA.
3 Replace the fan. See Main cooling fan
(left side).
4 Replace the power-supply assembly.
See Power supply.
5 Replace the dc controller PCA. See
Dc controller PCA.
57.7 duplex fan failure The cooling fan in the optional duplexer is
not functioning.
1 Turn the printer off and then on.
2 Replace the duplexer.

58.X PRINTER ERROR
For help press
alternates with
58.X PRINTER ERROR
To continue turn off then on
A memory error has been detected.
X Description
2 air-temperature sensor
3 Dc controller
4 power supply
Turn the printer off and then on.

58.2 Air-temperature sensor
1 Turn the printer off and then on.
2 Reconnect the connector between the
air-temperature sensor (the bar
mounted across the main cooling fan
on the left side of the printer) and the
power supply (location J63).
3 Replace the air-temperature sensor.
See Main cooling fan (left side).
4 Replace the power-supply assembly.
See Power supply.

58.3 Dc controller
1 Replace the dc controller PCA. See
Dc controller PCA.

58.4 Power supply
1 Replace the power-supply assembly.
See Power supply.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 359
Control panel message Description Recommended action

59.XY
PRINTER ERROR
For help press
alternates with

59.XY
PRINTER ERROR
To continue turn off then on
A printer-motor error has occurred.
X Description
0 main-motor error
1 motor startup error
2 motor rotation error
4 print-cartridge-motor error (LJ 4250,
4300, 4350 only)
A print-cartridge-motor error (LJ 4250,
4300, 4350 only)
Y Description
Y = 0

59.00, 59.10, 59.20 Motor failure
1 Turn the printer off and then on.
2 Reconnect the main-motor wireharness
on the dc controller PCA
(location J98)
3 Replace the main motor. See Main
motor.
4 Replace the dc controller PCA. See
Dc controller PCA.

59.A or 59.4 print-cartridge-motor failure
(LJ 4250, 4300, 4350 only)
1 Turn the printer off and then on.
2 Reconnect the print-cartridge-motor
wire-harness on the dc controller PCA
(location J86).
3 Replace the print-cartridge motor. See
Print-cartridge motor
(HP LaserJet 4250/4300/4350 series
printer only).
4 Replace the dc controller PCA. See
Dc controller PCA.

59.2 Main motor Rotation error
The main motor is not functioning correctly. 1 Turn the printer off and then on.
2 Reconnect the main-motor wireharness
on the dc controller PCA
(location J98)
3 Replace the main motor. See Main
motor.
4 Replace the dc controller PCA. See
Dc controller PCA.

59.4 Print-cartridge-motor rotation error
(LJ 4250, 4300, 4350 only)
The print-cartridge drive motor (LJ 4250,
4300, 4350 only) is not functioning properly.
1 Turn the printer off and then on.
2 Replace the print cartridge.
3 Reconnect the print-cartridge-motor
wire-harness on the dc controller PCA
(location J86).
4 Replace the print-cartridge-motor. See
Print-cartridge motor
(HP LaserJet 4250/4300/4350 series
printer only).
5 Replace the dc controller PCA. See
Dc controller PCA.
Table 7-7 Numerical printer messages (continued)
360 7 Troubleshooting
Control panel message Description Recommended action

60.2 printer error
The tray 2 lifter-motor is not functioning. 1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness
is full seated in its connector on the
dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver
assembly. See Tray 2 lifter-drive
assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

60.3 Tray 3 lifter motor failure
The tray 3 lifter-motor is not functioning.
Tray 3 can be a 500-sheet feeder or 1,500-
sheet feeder accessory.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 3 lifter wire-harness
is fully seated in its connector on the
sheet feeder PCA.
4 Replace the tray 3 lifter-driver
assembly. See 500-sheet feeder lifterdrive
assembly or 1,500-sheet feeder
lifter-drive assembly.
5 Replace the tray 3 feeder
controller PCA. See 500-sheet feeder
control PCA or 1,500-sheet feeder
control PCA.

60.4 Tray 4 lifter motor failure
The tray 4 lifter-motor is not functioning.
Tray 4 can be a 500-sheet feeder or 1,500-
sheet feeder accessory.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 4 lifter wire-harness
is fully seated in its connector on the
sheet feeder PCA.
4 Replace the tray 4 lifter assembly. See
500-sheet feeder lifter-drive assembly
or 1,500-sheet feeder lifter-drive
assembly.
5 Replace the tray 4 feeder controller
PCA. See 500-sheet feeder
control PCA or 1,500-sheet feeder
control PCA.

62 NO SYSTEM
To continue turn off then on
No system (firmware image) was found. 1 Turn the printer off and then on.
2 Reseat the firmware DIMM, in slot J1.
See Firmware DIMM (LJ 4200/4300
only).
3 Replace the firmware DIMM. See
Firmware DIMM (LJ 4200/4300 only).
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 361
Control panel message Description Recommended action
4 Replace the formatter assembly. See
Formatter assembly .

64 PRINTER ERROR
For help press
alternates with

64 PRINTER ERROR
To continue turn off then on
A scan-buffer error has occurred. 1 Turn the printer off and then on.
2 If the message persists, replace the
formatter assembly. See Formatter
assembly .

66.00.15 EXTERNAL DEVICE FAILURE
NOTE: The stacker or stapler/stacker LED
is off.
The stacker or stapler/stacker was removed
and then replaced while the printer power
was on.
1 Turn the printer power off.
2 Verify that the stacker or stapler/
stacker is installed correctly.
3 Turn the printer power on.

66.12.XX output device failure
For help press
NOTE: The stacker or stapler/stacker LED
is continuously illuminated in amber.
A stacker or stapler/stacker error has
occurred.
XX Description
01 output-lift roller or paddle motor error
02 jogger-motor error
03 stapler-motor error
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Turn the power off.
4 Verify that the stapler/stacker is
installed correctly and that its electrical
connector is seated in the connector on
the printer.
5 Turn the power on.
6 If the error 66.12.03 persists, replace
the stapler unit. See To remove and
replace the stapler unit.
7 If other errors messages persist,
replace the stacker or stapler/stacker.

68.X PERMANENT STORAGE ERROR
For help press
alternates with
68.X
One or more printer settings that were
saved in the nonvolatile storage device are
invalid and have been reset to the factory
default. Pressing ( SELECT button) should
clear the message. Printing can continue,
but the printer might behave unexpectedly
in response to the changed settings.
X Description
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Check the printer settings to determine
which settings have been changed.
See Settings and defaults and Controlpanel
menus.
4 Perform a NVRAM initialization. See
NVRAM initialization.
Table 7-7 Numerical printer messages (continued)
362 7 Troubleshooting PERMANENT STORAGE ERROR
To continue press
0 onboard NVRAM
1 flash DIMM or hard drive
5 Replace the formatter assembly. See
Formatter assembly .

68.X PERMANENT STORAGE FULL
For help press
alternates with
68.X PERMANENT STORAGE FULL
To continue press
A nonvolatile storage device is full.
Pressing (SELECT button) should clear
the message. Printing can continue, but the
printer might behave unexpectedly in
response to the changed settings.
X Description
0 onboard NVRAM
1 flash DIMM or hard drive
1 Press ( SELECT button) to continue.
2 For 68.0 errors, turn the printer off and
then on.
3 If a 68.0 error persists, Initialize
NVRAM. See the caution and note in
To initialize NVRAM.
4 For 68.1 errors, use the HP Web
Jetadmin software to delete files from
the disk drive.
5 If this error message persists, replace
the formatter assembly. See Formatter
assembly .
6 If the 68.1 error persists, reinitialize the
hard disk. See the caution and note in
To initialize the hard disk.
7 If the 68.1 error persists, replace the
disk.

68.X PERMANENT STORAGE WRITE FAIL
To continue press
A nonvolatile storage device is failing to
write. Pressing (SELECT button) should
clear the message. Printing can continue,
but the printer might behave unexpectedly
in response to the changed settings.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1 Press (the SELECT button) to continue.
2 Turn the printer off and then on.
3 If the 68.0 error persists, initialize the
NVRAM. See the caution and note in
To initialize NVRAM.
4 If this error message persists, replace
the formatter assembly. See Formatter
assembly .
5 For a 68.1 error message, reinitialize
the hard disk. See the caution and note
in To initialize the hard disk.
6 If the 68.1 error persists, replace the
disk.

69.X printer error
To continue turn off then on
The optional duplexer is not functioning. 1 Remove the duplexer.
2 Turn the printer off and then on.
3 Replace the duplexer.
4 If the message persists, replace the
duplexer.

79.XXXX PRINTER ERROR
A critical hardware error has occurred. 1 Turn the printer off and then on.
2 If the problem persists, reseat the
firmware DIMM.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 363
Control panel message Description Recommended action
To continue turn off then on 3 Reseat the formatter.
4 Go to http://www.hp.com/go/lj4200_software,
http://www.hp.com/go/lj4250_software,
http://www.hp.com/go/lj4300_software, or
http://www.hp.com/go/lj4350_software.
Select Download Drivers and
Software. Check for the latest firmware
image version at the bottom of the
page. If this firmware image is newer
than the one installed on the printer
and the printer can receive a firmware
update, download the newer firmware
upgrade. Not all
HP LaserJet 4200/4300 printers can
receive firmware upgrades.
5 Replace the formatter. See Formatter
assembly .
6 Replace the firmware DIMM. See
Firmware DIMM (LJ 4200/4300 only).

8X.YYYY EIO ERROR
The EIO accessory card in slot X has
encountered a critical error.
1 Turn the printer off and then on.
2 If the problem persists, reseat the
EIO card.
3 Replace the EIO card.
4 Replace the formatter assembly. See
Formatter assembly .

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