Error Codes

HP LaserJet Enterprise 600 M601, M602, and M603 Printer Error Codes

Interpret control-panel messages, status-alert messages and event code errors

The control-panel messages and event code errors indicate the current product status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

___________________________________________________________________________

10.00.33
Description A used supply is in use (end of life).

Recommended action No action necessary.

10.00.35
Description An incompatible supply is in use.

Recommended action  Install the correct HP print cartridge for this product (CE390A or CE390X).
NOTE: The CE390X cartridge is not compatible with the HP LaserJet Enterprise 600 M601.

10.00.60
Description  The black cartridge is low.

Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.69
Description  
The black cartridge is very low.

Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.91
Description  Cartridge motor stall.

Recommended action  Replace the print cartridge.

10.0X.Y0 Supply memory error
Description  
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge.

Memory error (Y = 0)
1
0.00.00 (event code) Black print cartridge

Memory tag missing (Y = 1)
10.00.10 (event code) Black print cartridge

Recommended action
Remove, and then reinstall the indicated print cartridge.

  1. If the error reappears, turn the power off, and then on.
  2. Check the cartridge memory tag. If it is damaged, replace the cartridge.
  3. If the error persists, replace the indicated print cartridge.

10.23.35
Description  
An incompatible fuser is in use.

Recommended action  Replace the fuser.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.50
Description  The fuser kit life was reset above the order threshold.

Recommended action  No action necessary.

10.23.51
Description The fuser kit life was reset above the replace threshold.
Recommended action  No action necessary.

10.23.52
Description The fuser kit life was reset above the reset threshold.

Recommended action No action necessary.

10.23.60
Description  The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual  for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.70 Printing Past Very Low
Description  The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.15
Description 
The product indicates when the maintenance might need to be replaced.

Recommended action  If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.50
Description  The maintenance kit was reset.

Recommended action  No action required.

10.26.60
Description  The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.XX.34 Used Supply In Use
Description  
The print cartridge is used.

10.00.34 (event code) Black print cartridge
Recommended action  If you believe this is a genuine HP supply, go to http://www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

10.XX.40 Genuine HP Supplies Installed
Description  
A genuine HP print cartridge has been installed.

10.00.40 (event code)  Black print cartridge
Recommended action  No action necessary.

10.XX.41 Unsupported Supply In Use
Description  The installed print cartridge is for a different product.

10.00.41 (event code)  Black print cartridge
Recommended action  Remove the print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the service manual for the correct cartridge part number.

10.XX.70 Printing past very low
Description  
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.  You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.00.70 (event code) Black print cartridge
Recommended action  If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.YY.15 Install <supply>
Description  
The indicated supply has been removed or installed incorrectly.

10.00.15 (event code) Black print cartridge

10.23.15  Fuser kit
Recommended action  Replace or install the indicated supply.  See the parts chapter in the service manual for the correct supply or kit part number.

10.YY.35 Incompatible <supply>
Description  
The indicated supply is not compatible with this product.

10.00.35 (event code)  Black print cartridge

10.23.35 (event code) Fuser
Recommended action  CAUTION: The fuser might be hot. Be careful when removing the fuser.  Install a supply that is designed for this product.  See the parts chapter in the service manual for the correct supply part number.

11.00.YY Internal clock error
Description  
The product real time clock has experienced an error.

◦ 01=dead clock

◦ 02=dead real time clock

Recommended action  Whenever the product is turned off and then turned on again, set the time and date at the control panel.  If the error persists, you might need to replace the formatter.

13.00.00
Description  
Generic jam event code.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.00.EE
Description  
Unknown door open

Recommended action  make sure that all of the doors and covers are closed.

13.A3.FF
Description  Power on jam at the Tray 3 feed sensor.

Recommended action Check the product for a jam. See the clear jams section in the service manual.

13.D3.DZ
Description 
Late to duplex re-feed jam

◦ 13.D3.D1 (event code)

◦ 13.D3.D2 (event code)

◦ 13.D3.D3 (event code)

◦ 13.D3.D4 (event code)

◦ 13.D3.D5 (event code)

◦ 13.D3.D6 (event code)

◦ 13.D3.DD (event code)

◦ 13.D3.DE (event code)

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.E5.FF
Description  A power on jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.EA.EE
Description  A door jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the component test to isolate a faulty door switch or sensor.

13.EE.FF
Description  A power on jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.FF.EE
Description  A door jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.FF
Description  
A power on residual paper jam has occurred (sensor).

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.WX.EE
Description  
This jam occurs when a door is opened during printing.

Recommended action  Make sure that the doors are fully closed.

13.WX.FF
Description  Power on residual paper jam  This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.  Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event  log will have 13.WX.FF

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Fuser Area Jam
Description  
A jam in the fuser area has occurred.

Recommended action  Clear the jam. See the clear jams section in the service manual.  Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

13.WX.YZ Fuser wrap jam
Description  
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam below control panel
Description

13.B2.9Z (event code)
Page at duplex switchback jam.

Z = the source tray number

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.WX.YZ Jam in Tray 1
Description

13.B2.D1 (event code)
Late to registration jam, from Tray 1

This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.B2.D2  Late to registration jam,  Tray 2

13.B2.D3  Late to registration jam, Tray 3

Note:  Same as above.

13.WX.YZ Jam in Tray <X>
Description  
A misfeed jam has occurred.

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside envelope feeder
Description  
A jam exists inside the envelope feeder.

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside top cover
Description  
A jam exists inside the top cover.

Recommended action  Clear the jam. See the clear jams section in the service manual.

14.00.XX
Description A feed roller error has occurred.

◦ 14.00.01 (event code)

◦ 14.00.02 (event code)

◦ 14.00.03 (event code)

◦ 14.00.04 (event code)

◦ 14.00.05 (event code)

◦ 14.00.06 (event code)

Recommended action  Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary.

20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description  The product has experienced a memory error. You might have tried to transfer too many fonts or macros.

Recommended action  Touch the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.00.00 Page Too Complex
Description 
The page decompression process was too slow for the printer.

Recommended action  Touch the OK button to continue printing (some data might be lost).

32.08.AX
Description

◦ 32.08.A1 (event code)
Shutdown event

◦ 32.08.A2 (event code)
Boot from normal shutdown event

◦ 32.08.A3 (event code)
Boot from abnormal shutdown event

Recommended action  No action necessary.

32.1C.XX

Description
◦ 32.1C.01
(event code)

NVRAM backup/restore service backup started

◦ 32.1C.02 (event code)
NVRAM backup/restore service restore started

◦ 32.1C.03 (event code)
NVRAM backup/restore administrator backup started

◦ 32.1C.04 (event code)
NVRAM backup/restore administrator restore started

◦ 32.1C.05 (event code)
Backup/restore complete

◦ 32.1C.06 (event code)
Data model failed to clone job ticket

◦ 32.1C.07 (event code)
Backup restore permissions error

◦ 32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue

◦ 32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product

◦ 32.1C.0A
(event code)

Backup file is invalid

◦ 32.1C.0B (event code)
Backup is from newer version of FW than what is currently on the product

◦ 32.1C.0C (event code)
Backup cancelled from the HP Embedded Web Server

◦ 32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy

◦ 32.1C.0E (event code)
Backup/restore timeout while communicating with the formatter

◦ 32.1C.0F (event code)
Backup/restore timeout while communicating with the finisher firmware

◦ 32.1C.10 (event code)
Backup/restore timeout while communicating with the scanner firmware

◦ 32.1C.11 (event code)
Backup/restore timeout while communicating with the engine

◦ 32.1C.12 (event code)
Backup/restore timeout while communicating with the disk

◦ 32.1C.13 (event code)
Scheduled backup failure

◦ 32.1C.14 (event code)
NVRAM restore timeout while communicating with the formatter

◦ 32.1C.15 (event code)
NVRAM restore timeout while communicating with the finisher firmware

◦ 32.1C.16 (event code)
NVRAM restore timeout while communicating with the scanner firmware

◦ 32.1C.17 (event code)
NVRAM restore timeout while communicating with the engine

◦ 32.1C.18 (event code)
Backup of copy subsystem failed

◦ 32.1C.19 (event code)
Backup of fax subsystem failed

◦ 32.1C.1A (event code)
Backup of digital send subsystem failed

◦ 32.1C.1B (event code)
Backup of print subsystem failed

◦ 32.1C.1C (event code)
Backup of networking subsystem failed

◦ 32.1C.1D (event code)
Backup of finishing subsystem failed

◦ 32.1C.1E (event code)
Restore of copy subsystem failed

◦ 32.1C.1F (event code)
Restore of fax subsystem failed

◦ 32.1C.20 (event code)
Restore of digital send subsystem failed

◦ 32.1C.21 (event code)
Restore of print subsystem failed

◦ 32.1C.22 (event code)
Restore of networking subsystem failed

◦ 32.1C.24 (event code)
NVRAM backup/restore successful

◦ 32.1C.25 (event code)
Reset of copy subsystem failed

◦ 32.1C.26 (event code)
Reset of fax subsystem failed

◦ 32.1C.27 (event code)
Reset of digital send subsystem failed

◦ 32.1C.28 (event code)
Reset of print subsystem failed

◦ 32.1C.29 (event code)
Reset of networking subsystem failed

32.1C.2A (event code)
Reset of finishing subsystem failed

◦ 32.1C.2B (event code)
Reset formatter timeout

◦ 32.1C.2C (event code)
Reset finisher timeout

◦ 32.1C.2D (event code)
Reset scanner timeout

◦ 32.1C.2E (event code)
Reset engine timeout

◦ 32.1C.2F (event code)
Reset failure
Recommended action

◦ 32.1C.01 (event code)
No action necessary

◦ 32.1C.02 (event code)
No action necessary

◦ 32.1C.03 (event code)
No action necessary

◦ 32.1C.04 (event code)
No action necessary

◦ 32.1C.05 (event code)
No action necessary

◦ 32.1C.06 (event code)
Retry

◦ 32.1C.07 (event code)
Retry

◦ 32.1C.08 (event code)
Remove stored jobs and retry
Use larger capacity storage device
Check network share

◦ 32.1C.09 (event code)
Use a valid backup file

◦ 32.1C.0A (event code)
Use a valid backup file
Reboot and observe state of product
Do a partition clean using the Preboot menu.

◦ 32.1C.0B (event code)
Use a valid backup file or put correct firmware version on the product.

◦ 32.1C.0C (event code)
No action necessary

◦ 32.1C.0D (event code)
Reboot and then retry the backup/restore

◦ 32.1C.0E (event code)
Turn the product off then on and retry

◦ 32.1C.0F (event code)
Turn the product off then on and retry

◦ 32.1C.10 (event code)
Turn the product off then on and retry

◦ 32.1C.11 (event code)
Turn the product off then on and retry

◦ 32.1C.12 (event code)
Turn the product off then on and retry

◦ 32.1C.13 (event code)
Turn the product off then on and retry

◦ 32.1C.14 (event code)
Turn the product off then on and retry

◦ 32.1C.15 (event code)
Turn the product off then on and retry

◦ 32.1C.16 (event code)
Turn the product off then on and retry

◦ 32.1C.17 (event code)
Turn the product off then on and retry

◦ 32.1C.18 (event code)
Turn the product off then on and retry

◦ 32.1C.19 (event code)
Turn the product off then on and retry

◦ 32.1C.1A (event code)
Turn the product off then on and retry

◦ 32.1C.1B (event code)
Turn the product off then on and retry

◦ 32.1C.1C (event code)
Turn the product off then on and retry

◦ 32.1C.1D (event code)
Turn the product off then on and retry

◦ 32.1C.1E (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.1F (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.20 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.21 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.22 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.24 (event code)
Turn the product off then on and retry.

◦ 32.1C.25 (event code)
Turn the product off then on and retry.

◦ 32.1C.26 (event code)
Turn the product off then on and retry.

◦ 32.1C.27 (event code)
Turn the product off then on and retry.

◦ 32.1C.28 (event code)
Turn the product off then on and retry.

◦ 32.1C.29 (event code)
Turn the product off then on and retry.

◦ 32.1C.2A (event code)
Turn the product off then on and retry.

◦ 32.1C.2B (event code)
Turn the product off then on and retry.

◦ 32.1C.2C (event code)
Turn the product off then on and retry.

◦ 32.1C.2D (event code)
Turn the product off then on and retry.

◦ 32.1C.2E (event code)
Turn the product off then on and retry.

◦ 32.1C.2f (event code)
Turn the product off then on and retry.

32.21.00
Description  
Corrupt firmware in external accessory

Recommended action  Turn the product off, then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

33.01.XX
Description

◦ 33.01.01 (event code)
A restore process has occurred.

◦ 33.01.02 (event code)
A save process has occurred.
Recommended action  No action necessary.

33.XX.YY Used board/disk
Description  
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

Recommended action To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk.
To delete the data on the board or disk and continue, touch the OK button.

40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description  
The USB buffer has overflowed.

Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description 
The product has experienced a JetDirect buffer overflow.

Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description  
The USB device has been removed.

Recommended action  Touch the OK button to clear the error message. (Data will be lost.)  Install the USB device.

41.02.00 Error
Description  
A beam detected misprint error.

Recommended action  Turn the product off, and then on.  If the error persists, replace the laser/scanner assembly.

41.03.YZ Unexpected size in envelope feeder To use another tray, touch “Options”
Description 
The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action  Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning.
If the error persists, replace the envelope feeder.

41.03.YZ Unexpected size in tray <X>
Description  The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 1
Source is Tray 1
Z = 2
Source is Tray 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.  If the error persists, replace the lifter assembly.

41.05.YZ Unexpected type in tray <X>
Description  
The product detected a different paper type than expected.

◦ Y = 0 (expected type)
Unknown
◦ Y = 1 (expected type)
Normal media
◦ Y = 3 (expected type)
LBP OHT
◦ Y = 6 (expected type)
Non-assured OHT
◦ Y = 7 (expected type)
Heavy media
◦ Y = 8 (expected type)
Light media
◦ Y = 9 (expected type)
Rough media
◦ Y = C (expected type)
Heavy media 3
◦ Y = D (expected type)
Heavy media 2
◦ Z = 1 (detected type)
Normal media
◦ Z = 3 (detected type)
LBP OHT
◦ Z = 6 (detected type)
Non-assured OHT
◦ Z = 7 (detected type)
Heavy media
◦ Z = 8 (detected type)
Light media
◦ Z = 9 (detected type)
Rough media
◦ Z = B (detected type)
Heavy glossy media (glossy media 2)
◦ Z = C (detected type)
Heavy media 3
◦ Z = D (detected type)
Heavy media 2

Recommended action  Load the tray with the size and type of paper indicated, or use another tray if available.  If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.
Clean the Media Sensor.  If the error persists, replace the paper pickup assembly.

41.XX.YZ Error To continue, touch “OK”
Description  
A product error has occurred.

◦ XX = error type
◦ Y = fuser mode
◦ Z = input tray
◦ XX = 02
Beam detect misprint
◦ XX = 09
Sub thermistor abnormally high
◦ XX = 18

Scan line inclination adjustment
◦ XX = 20
Image drum HV
◦ Y = 2
Normal typed (not AutoSense)
◦ Y = 3)
Light media 1, 2, 3: typed or AutoSense
◦ Y = 4
Heavy media 1: typed or AutoSense
◦ Z = 0
Envelope feeder
◦ Z = 1
Tray 1
◦ Z = 2
Tray 2
◦ Z = 3
Tray 3
◦ Z = 4
Tray 4
◦ Z = 5
Tray 5
◦ Z = 6
Tray 6
◦ Z = D
Duplexer

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

42.XX.YY
Description  
Internal system failure

Recommended action  Turn the product of,f then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

47.00.XX
Description  
Back channel internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.01.XX
Description  
Image transformer internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.02.XX
Description  
Job parser internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.03.XX
Description  Print job internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.04.XX
Description  
Print spooler 9100 internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.05.00
Description  
Print spooler framework internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.06.XX
Description  
Print App internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description  
The device is unable to access or implement one of the image patterns files.

Y = calibration type, Z = event
◦ 47.FC.20 (event code)
Error Diffusion Image not found at system initialization

◦ 47.FC.21 (event code)
Error Diffusion Store image failure

◦ 47.FC.22 (event code)
Error Diffusion Image not found

◦ 47.FC.23
Error Diffusion Print engine execution failure

◦ 47.FC.300 (event code)
Drum Speed Adjustment Image not found at system initialization

◦ 47.FC.31 (event code)Drum Speed Adjustment Store image failure

◦ 47.FC.32 (event code)
Drum Speed Adjustment Image not found

◦ 47.FC.33 (event code)
Drum Speed Adjustment Print engine execution failure

◦ 47.FC.40 (event code)
Pulse Width Modulation Image not found at system initializatione

◦ 47.FC.41 (event code)

Pulse Width Modulation Store image failure
◦ 47.FC.42 (event code)

Pulse Width Modulation Image not found

◦ 47.FC.43 (event code)
Pulse Width Modulation Print engine execution failure

Recommended action  Turn the product off, and then on.  If the error persists, reload the firmware.

49.XX.YY To continue turn off then on
Description  A firmware error has occurred.

Recommended action

  1. Turn the product off, and then on.
  2. If the error returns, check the following:
  • The error might be caused by a network connectivity problem.
  • Damaged interface cable
  • Damaged USB port
  • Invalid network configuration setting
  • The error might be caused by the print job.
  • Invalid printer driver
  • Problem with the software application
  • Problem with the file
  1. If the error persists, perform a firmware upgrade.

50.WX.YZ Fuser error To continue turn off then on
Description

The fuser has experienced an error.

W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state

Recommended action
W = 2

Fuser warm up failure

  1. Reconnect the connector (J128) between the fuser and the DC controller PCA.
  2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 3

Low temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser.
  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA.
  4. If the error persists, replace the low-voltage power supply.

W = 4

High temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 6

Drive circuit fault

  1. Check the power source. Make sure the power source meets product requirements.

NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the

fuser temperature control does not work properly and causes this error.

  1. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and J96.
  1. If the error persists, replace the low-voltage power supply.

W = 10

Low temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 11

High temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 12

Fuser pressure release mechanism failure

  1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).
  2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working, replace the fuser.
  1. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89).
  2. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the motor fails the test, replace the fuser motor.
  1. If the error persists replace the fuser.

50.22.xx  See This article for troubleshooting steps

51.00.YY Error
Description  
Laser/scanner error

◦ YY = 20

Black laser/scanner error

Recommended action

 

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. If the error persists, replace the laser/scanner.

52.XX.00 Error To continue turn off then on
Description  Laser/scanner error

◦ XX = 00

laser/scanner motor startup error

◦ XX = 20

Laser/scanner rotation error

Recommended action

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner.

NOTE: Listen for a high pitched whine from the motor.

  1. If the error persists, replace the laser/scanner.

54.XX.YY Error

Description

A sensor error has occurred.

Recommended action

54.00.03

Environmental sensor (TH3) failure

  1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the

product on.

  1. If the environment sensor has been removed or replaced, check the connector (J199) on the

environment sensor and the connector (J63) on the DC controller PCA.

  1. If the error persists, replace the environment sensor assembly.

54.06.21

Primary laser/scanner beam detect abnormality

  1. Turn the product off, and then on.
  2. If the product has had parts removed or replace, check the connector (J93) on the DC controller PCA.
  1. If the error persists, replace the laser/scanner assembly.

55.00.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.00.01 (event code)

DC controller memory error

◦ 55.00.03 (event code

DC controller no engine response

◦ 55.00.04 (event code

DC controller communications timeout

Recommended action  Turn the product off, and then on.  If the error persists, replace the DC controller PCA.

55.0X.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.01.06 (event code)

NVRAM memory data error warning

◦ 55.02.06 (event code)

NVRAM memory access error warning

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

56.00.YY Error To continue turn off then on
Description  Optional paper trays communication error

Recommended action  Turn the product off, and then on.  If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder).  Check the input connectors for damage. If a connector is damaged, replace the connector.

57.00.0Y Error To continue turn off then on
Description  
Fan error

Recommended action

57.00.03
Main fan (FN101) failure

  1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FN101).
  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the main fan (FN101).

57.00.04
Laser/scanner fan (FN102) failure

  1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA.
  2. If the error persists, replace the laser/scanner fan (FN102).

57.00.06
Cartridge fan (FN301) failure

  1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA.
  2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA.
  3. If the error persists, replace the cartridge fan (FN301).

57.00.05
Cartridge front-side fan (FN103) failure

  1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise

is heard, replace the cartridge front-side fan (FN103).

  1. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA.
  2. If the error persists, replace the cartridge front-side fan (FN103).

57.00.07
Duplex fan (FN107) failure

  1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is

heard, replace the duplex fan (FN107).

  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the duplexer.

58.00.0Y Error To continue turn off then on
Description
 A sensor error has occurred.

Recommended action

58.00.05

Environmental sensor (TH3) failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA.
  3. If the error persists, replace the environmental sensor (TH3).

58.00.03

DC controller CPU failure

  1. Turn the product off.
  2. Check all of the connectors on the DC controller PCA.
  3. If the error persists, replace the DC controller PCA.

58.00.04

LVPS failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check

the connector (J85 and J95) on the DC controller PCA.

  1. If the error persists, replace the LVPS.

59.00.YY error To continue turn off then on
Description  A motor error has occurred.

◦ YY = 00

Paper path malfunction

Recommended action

59.00.20 or 59.00.30

Feed motor (M101) failure (start-up or rotational)

  1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA.
  1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).

59.00.40 or 59.00.50

Fuser motor (M299) failure (start-up or rotational)

  1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA.
  1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).

59.00.60 or 59.00.70

Drum motor (M102) failure (start-up or rotational)

  1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA.
  1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).

59.A2.0x Error
Description  
A product error has occurred.

Recommended action

59.A2.02 or 59.A2.11

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.
  1. Check the media stack surface sensor lever and place it in the correct position to move smoothly.  Replace the media stack surface sensor lever if it is damaged.
  1. If the error persists, replace the lifter drive assembly (Tray 2).

59.A2.12 to 59.A2.15

Lifter driver assembly Tray 3 to 6 motor failure

  1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.
  2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.
  3. Replace the sheet feeder media stack surface sensor.
  4. If the error persists, replace the lifter motor for the specific sheet feeder.

60.00.0Y Tray <Y> lifting error
Description  A tray lift motor error has occurred.

Recommended action

60.00.02

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface  sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC  controller PCA.
  1. Check the media stack surface sensor level and place it in the correct position to move smoothly.

Replace the sensor lever if it is damaged.

  1. Replace the media stack surface sensor.
  2. If the error persists, replace the lifter drive assembly (Tray 2).

60.00.12 to 60.00.15

Lifter driver assembly Tray 3 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors

are properly functioning.

  1. If this part has been removed or replace, check the connector (1605 and 1608) on the on the

paper feeder controller PCA.

  1. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.
  2. Replace the sheet feeder media stack surface sensor.
  3. If the error persists, replace the lifter drive assembly (Tray 3-6).

62.00.00 No system To continue turn off then on
Description  
Internal system failure

Recommended action  Turn the product off, and then on.

If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.

If the firmware upgrade does not resolve the problem, replace the hard disk.

65.X0.A1 Output accessory disconnected
Description

An external paper handling accessory connection has been interrupted.

Recommended action

  1. Turn the product off.
  2. Make sure that all packing materials have been removed from the paper handling accessory.
  3. Check the paper path for obstructions, or jammed paper.
  4. Check the accessory cable connection.
  5. Turn the product on. If the error persists, replace the accessory.

66.80.YY Stapler/Stacker failure
Description  
An external paper handling accessory error has occurred.

◦ 66.80.01 (event code)

Y-align malfunction

◦ 66.80.02 (event code)

Jogger malfunction

◦ 66.80.03 (event code)

Stapler malfunction

◦ 66.80.21 (event code)

Lift up malfunction

◦ 66.80.22 (event code)

Lift down malfunction

◦ 66.80.23 (event code)

Lift sensor malfunction

◦ 66.80.33 (event code)

Output roller malfunction

◦ 66.80.35 (event code)

Self priming malfunction

◦ 66.80.51 (event code)

System error (FW error)

◦ 66.80.55 (event code)

System error 5 (FW error)

◦ 66.80.56 (event code)

System error 6 (FW error)

◦ 66.80.57 (event code)

System error 7 (FW error)

◦ 66.80.58 (event code)

System error 8 (FW error)

◦ 66.80.59 (event code)

System error 9 (FW error)

◦ 66.80.60 (event code)

System error 10 (inter-page delay mismatch)

◦ 66.80.61 (event code)

System error 11 (lifter task trouble)

◦ 66.80.62 (event code)

System error 12 (inter-page delay mismatch)

◦ 66.80.63 (event code)

System error 13 (FW error)

◦ 66.80.64 (event code)

System error 14 (FW error)

◦ 66.80.65 (event code)

System error 15 (FW error)

◦ 66.80.70 (event code)

Page-info in flush

◦ 66.80.71 (event code)

Flush request in PDLV

◦ 66.80.72 (event code)

Delivery notice error

◦ 66.80.73 (event code)

Flush request in checking paper path

◦ 66.80.74 (event code)

Checking paper path start in PDLV

◦ 66.80.75 (event code)

Flush request in flush

◦ 66.80.76 (event code)

Non-flush complete

Recommended action

Turn the product off, and then on.

If the error persists, replace the paper handling device.

69.11.YY Error To continue turn off then on
Description  
Duplexer error

Recommended action

Turn the product off, and then on.

If the error persists, replace the duplexer.

70.00.00 Error To continue turn off then on
Description  DC controller failure

Recommended action   Turn the product off, and then on.  If the error persists, replace the DC controller.

79.XX.YY Error To continue turn off then on
Description

This error can be caused by corrupted print jobs, software application issues, non-product specific

printer drivers, poor-quality USB or network cables, bad network connections or incorrect network

configurations, invalid firmware operations, or unsupported accessories.

Recommended action

  1. Turn the product off, and then on.
  2. If the error persists, check the following:
  • The error might be caused by a network connectivity problem, such as a bad interface cable,

a bad USB port, or an invalid network configuration setting.

  • The error might be caused by the print job, an invalid print driver, a problem with the

software application, or a problem with the file you are printing.

Make sure you are using the correct printer driver. Try printing using a different software

application. Try printing a different file or print job.

  • Upgrading the product firmware might resolve the problem.

80.0X.YY Embedded JetDirect error
Description  Embedded HP JetDirect print server critical error

◦ 80.01.80 (event code)

No heartbeat

◦ 80.01.81 (event code)

Reclaim timeout

◦ 80.01.82 (event code)

Invalid data length

◦ 80.01.8B (event code)

Invalid max outstanding packet header field

◦ 80.01.8C (event code)

Invalid channel mapping response

◦ 80.03.01 (event code)

No PGP buffers

◦ 80.03.02 (event code)

Channel table full

◦ 80.03.03 (event code)

Producer index not reset

◦ 80.03.04 (event code)

Consumer index not reset

◦ 80.03.05 (event code)

Queue position size too small

◦ 80.03.06 (event code)

Transport overflow

◦ 80.03.07 (event code)

No overflow packets

◦ 80.03.08 (event code)

Invalid identify response

◦ 80.03.09 (event code)

Invalid channel map return status

◦ 80.03.1080.03.10 (event code)

Invalid reclaim return status

◦ 80.03.12 (event code)

Datagram invalid buffer

◦ 80.03.13 (event code)

Max stream channels

◦ 80.03.14 (event code)

Max datagram channels

◦ 80.03.15 (event code)

Card reset failed

◦ 80.03.16 (event code)

Self test failure

◦ 80.03.17 (event code)

Unknown PGP packet

◦ 80.03.18 (event code)

Duplicate I/O channel.

Recommended action

Turn the product off, and then on.

If the error persists, replace the formatter.

81.YY.ZZ EIO-1 Card Failure
Description  An EIO error has occurred.

◦ 81.01.80 (event code)

No heartbeat

◦ 81.01.81 (event code)

Reclaim timeout

◦ 81.01.82 (event code)

Invalid data length

◦ 81.01.8B (event code)

Invalid max outstanding

◦ 81.01.8C (event code)

Invalid channel mapping

◦ 81.03.01 (event code)

No PGP buffers

◦ 81.03.02 (event code)

Channel table full

◦ 81.03.03 (event code)

Producer index not reset

◦ 81.03.04 (event code)

Consumer index not reset

◦ 81.03.05 (event code)

Queue position size

◦ 81.03.06 (event code)

Transport overflow

◦ 81.03.07 (event code)

No overflow packets

◦ 81.03.08 (event code)

Invalid identify response

◦ 81.03.09 (event code)

Invalid channel map return

◦ 81.03.10 (event code)

Invalid reclaim return status

◦ 81.03.12 (event code)

Datagram invalid buffer

◦ 81.03.13 (event code)

Max stream channels

◦ 81.03.14 (event code)

Max datagram channels

◦ 81.03.15 (event code)

Card reset failed

◦ 81.03.16 (event code)

Self test failure

◦ 81.03.17 (event code)

Unknown PGP packet

◦ 81.03.18 (event code)

Duplicate I/O channel

Recommended action

Turn the product off, and then on.

If the error persists, replace the EIO device..

82.73.46 OR 82.73.47

Description  A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.
Recommended action

  1. Turn the product off, and then on.
  2. Use the Clean Disk item in the Preboot menu.
  3. Reload the firmware.

98.00.01 Corrupt data in firmware volume

Description

Data corruption has occurred in the firmware volume

Recommended action

Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.02 Corrupt data in solutions volume
Description  Data corruption has occurred in the solutions volume

Recommended action  Turn the product off, and then on.  Use the Clean Disk item in the Preboot menu.  Reload the firmware.

98.00.03 Corrupt data in configuration volume
Description

Data corruption has occurred in the configuration volume

Recommended action  Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.04 Corrupt data in job data volume
Description  Data corruption has occurred in the job data volume

Recommended action  Turn the product off, and then on.  Rerun the file erase function.

99.00.01 Upgrade not performed file is corrupt
Description  A remote firmware upgrade (RFU) was not performed.  CRC error in the firmware image (bad image).

Recommended action  Download the RFU file and attempt the upgrade again.

99.00.02 Upgrade not performed timeout during receive
Description  
A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading header number and size. Indicates a problem with the network environment,  not the device.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good  connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.03 Upgrade not performed error writing to disk
Description A remote firmware upgrade (RFU) was not performed.

Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, perform the Clean Disk process. You will then need to download firmware

from the Preboot menu.

  1. If the error persists, replace the hard disk.

99.00.04 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading rest of header.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.05 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.

I/O timeout when reading image data.
Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.06 Upgrade not performed error reading upgrade
Description A remote firmware upgrade (RFU) was not performed.

Unexpected read error when reading header number and size.
Recommended action  Download the RFU file and attempt the upgrade again.

  1. If the error persists, replace the hard disk.

99.00.07 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading rest of header.

Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.08 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading image data.

Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.09 Upgrade canceled by user
Description A remote firmware upgrade (RFU) was not performed.  The RFU was canceled by the user.

Recommended action  Resend the RFU.

99.00.10 Upgrade canceled by user
Description  
A remote firmware upgrade (RFU) was not performed.  Job canceled when reading header number and size.

Recommended action  Resend the RFU.

99.00.11 Upgrade canceled by user
Description  
A remote firmware upgrade (RFU) was not performed.  Job canceled when reading rest of header.

Recommended action  Resend the RFU.

99.00.12 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.

Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.13 Upgrade not performed the file is invalid
Description  
A remote firmware upgrade (RFU) was not performed.

Header number is 2 but header size doesn’t match version 2 size.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.14 Upgrade not performed the file is invalid
Description  
A remote firmware upgrade (RFU) was not performed.  The file is invalid.

Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.2X

Description
◦ 99.00.20 (event log)

The bundle is not for this product

◦ 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid

◦ 99.00.22 (event log)
The bundle header version is not supported by this firmware

◦ 99.00.23 (event log)
The package header version is not supported by this firmware

◦ 99.00.24 (event log)
◦ The format of the bundle is invalid

◦ 99.00.25 (event log)
The format of the package is invalid

◦ 99.00.26 (event log)
A CRC32 check did not pass

◦ 99.00.27 (event log)
An I/O error occurred while downloading the bundle
Recommended action  Download the correct firmware file from http://www.hp.com/go/lj600Series_firmware, and then resend the  firmware upgrade.

99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error  persists, try the sending the upgrade by another method (USB or Embedded Web Server).

99.09.60 Unsupported disk
Description  Preboot menu error.

The hard disk currently installed is not recognized or supported by the product.
Recommended action  Install the correct hard disk for this product.

99.09.61 Unsupported disk
Description  
Preboot menu error.

The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action  Access the Preboot menu and then select Lock Disk to lock the disk.

99.09.62 Unknown disk
Description  Preboot menu error.  The installed disk was previously locked in another product.

Recommended action  Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different  product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk.

 

99.09.63 Incorrect disk
Description  
A new or blank disk has been installed in a device which previously had an encrypted disk.

Recommended action  Follow the procedure to load firmware on a new hard disk and then lock it to this product.

99.09.64 Disk malfunction
Description A fatal hard disk failure has occurred.

Recommended action  Replace the hard disk drive.

99.09.65 Disk data error
Description 
Disk data corruption has occurred.

Recommended action  Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

99.09.66 No disk installed
Description  
A disk drive is not installed in the product.

Recommended action  Install a compatible hard disk drive.

99.09.67 Disk is not bootable please download firmware
Description  
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.

Recommended action

  1. Press any key to continue to the main Preboot menu.
  2. Press the Help button to see the help text for the error.
  3. Select the Administrator menu.

NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays.

  1. Select the Download item.
  2. The user can now download a new firmware bundle to the product.

99.XX.YY
Description  
Firmware installation error

Recommended action  Reload the firmware.
<binname> full Remove all paper from bin
Description  The specified output bin is full.
Recommended action  Empty the bin to continue printing.

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