Error Codes

Hewlett Packard Color LaserJet Enterprise CP4020-CP4520 Series Printers Error Codes

Covering models – CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh


Interpret control-panel messages

Control-panel message types – Four types of control-panel messages can indicate the status of or problems with the product.

Message type Description – Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the status message Ready appears if the product is online.

Warning messages – Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until OK is pressed. Some warning messages are clearable.  If CLEARABLE WARNINGS is set to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages.

Error messages – Error messages communicate that some action must be performed, such as adding paper or clearing a jam.  Some error messages are auto-continuable. If AUTO-CONTINUE is set on the menus, the product will continue normal operation after an auto-continuable error message appears for 10 seconds.

NOTE: Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the stop button pauses printing and offers the option to cancel the print job.

Critical-error messages – Critical error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO-CONTINUE setting. If a critical error persists, service is required.

Control-panel messages
Error, Description
Recommended action

10.41.00  UNSUPPORTED SUPPLY IN USE
An unsupported supply is installed. If you believe you purchased a genuine HP supply, go to
http://www.hp.com/go/anticounterfeit.

10.XX.YY SUPPLY MEMORY ERROR
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.

XX values
00 = Memory tag memory error
10 = Memory tag missing
YY values
00 = Black
01 = Cyan
02 = Magenta
03 = Yellow

11.XX Internal clock error
To continue press OK , The product real-time clock has experienced an error.
XX = 01; clock battery failed
XX = 02; real time clock failed
Whenever the product is turned off and then turned on again, set the time and date at the control panel. See System setup menu on page 329.  If the error persists, you might need to replace the formatter.

13.XX.YY FUSER AREA JAM
A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY  FUSER WRAP JAM
A jam has occurred in the fuser. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY JAM ABOVE TOP OUTPUT BIN
A jam has occurred in the output area. For instructions on clearing the jam, see
Clear jams in the output bin area on page 390.

13.XX.YY JAM IN LOWER RIGHT DOOR
A jam has occurred in the lower-right door
(Tray 3).  For instructions on clearing the jam, see Clear jams in the lower right door (Tray 3, 4, or 5) on page 393.

13.XX.YY JAM IN RIGHT DOOR
A jam has occurred in the duplex and feed
area inside the right door.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY JAM IN TOP OUTPUT BIN
A jam has occurred in the top output bin. For instructions on clearing the jam, see
Clear jams in the output bin area on page 390.

13.XX.YY JAM IN TRAY 1
A jam has occurred in Tray 1. For instructions on clearing the jam, see
Clear jams in Tray 1 on page 390.

13.XX.YY JAM IN TRAY <X>
A jam has occurred in the indicated tray. For instructions on clearing the jam, see
Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 392.

13.XX.YY JAMS IN RIGHT DOOR
A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

20 INSUFFICIENT MEMORY
To continue press OK  The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.  Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA
Insufficient memory to process the print job. Install additional memory in the product.

22 EIO X BUFFER OVERFLOW
To continue press OK  Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.  Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK  Too much data was sent to the embedded HP Jetdirect print server.  Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 PARALLEL I/O BUFFER OVERFLOW
To continue press OK  The product’s parallel buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 PARALLEL SERIAL BUFFER OVERFLOW
To continue press OK  The product’s serial buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 USB I/O BUFFER OVERFLOW
To continue press OK  The product’s USB buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

40 EIO X BAD TRANSMISSION
To continue press OK  The connection between the product and the EIO card in the specified slot has been broken.  Press the OK button to clear the error message and continue printing.  Try to reinstall the EIO card.

40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK  A temporary printing error has occurred. Press the OK button to clear the error message. (Data will be lost.)

41.3 UNEXPECTED SIZE IN TRAY <X> LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK  This message appears even though the tray is loaded with the correct paper size.
1. Run the sensor test in the sensor monitor mode to verify that the cassette media size switch is functioning properly.
2. Reconnect the cassette media size switch intermediate connector J57, and connector J107 on the DC controller PCA.
3. Replace the lifter assembly.

41.5 UNEXPECTED TYPE IN TRAY <X>LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK  This message appears even though the tray is loaded with the correct paper size.
1. Reconnect the media sensor intermediate connector J77, and connector J131 on the DC controller PCA.
2. Replace the registration assembly.

41.7 ERROR
To continue press OK  Printer error
X = 2; beam detected misprint
X = 7; media transport error
Turn the product off, and then on.

48.01 TRANSFER UNIT ERROR
The transfer belt has dislocated during printing.  Turn product off then on.  If the message persists, remove and reinstall the transfer unit.

49.XXXX ERROR
To continue turn off then on  A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
1. Turn the product off and then on.
2. If the error returns, check the following items:The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.
The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing.
Upgrading the product firmware might help resolve the error. See the product user guide for more information.

50.1 FUSER ERROR
Low fuser temperature. Remove the fuser and any residual paper. 
Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.

50.2 FUSER ERROR
Fuser warm-up failure
1. Reinstall the fuser.
2. Check the connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.
3. Reconnect the connectors J160 and J162 on the DC controller PCA and connector J25 on the power line between the low voltage power supply and fuser.
4. Replace the wire harness that connects the fuser.
5. Replace the fuser. See Fuser on page 85.
6. If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.3 FUSER ERROR
High fuser temperature Reinstall the fuser. Check connector J50
between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.  If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.4 FUSER ERROR
Drive circuit fault
1. Check the power source. Make sure the
power source meets product requirements.
2. Reconnect the connector J150 on the DC controller PCA.
3. If the message persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.5 FUSER ERROR
The incorrect fuser was installed.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
2. Remove the incompatible fuser.
3. Install the correct fuser.
4. Close the right door.

50.7 FUSER ERROR
Fuser pressure-release mechanism failure
1. Reconnect the fuser-pressure release
sensor intermediate connector J60, and connector J128 on the DC controller PCA.
2. Run the sensor test in the sensor monitor mode to verify that the fuser pressure-release sensor is functioning properly. If it is not, replace the fuser pressure-release sensor.
3. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser.
4. Run the fuser pressure-release drive test in actuator drive mode to verify that the fuser motor is functioning properly.  If it is not, replace the fuser motor. See Fuser motor on page 200.
5. If the message persists, replace the fuser. See Fuser on page 85.

50.8 FUSER ERROR
Low fuser temperature. Remove the fuser and any residual paper.
Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.

50.9 FUSER ERROR
High fuser temperature. Reinstall the fuser. Check the connector J50
between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.  If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.X FUSER ERROR
A fuser error has occurred. Make sure you have the correct fuser. Reseat
the fuser. Turn the product off, and then turn the product on.

51.XY ERROR
To continue turn off then on A product error has occurred.
51.20 ERROR: black laser error
51.21 ERROR: cyan laser error
51.22 ERROR: magenta laser error
51.23 ERROR: yellow laser error Turn the product off, and then turn the product on.

52.XY ERROR
To continue turn off then on A product error has occurred.
52.00 ERROR: Scanner startup error
52.20 ERROR: Scanner rotation error
52.00 ERROR: If the laser/scanner assembly (Y/M) does not start up, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not start up, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/scanner assembly. See Laser/scanner assembly (Y/M) on page 186 or Laser/scanner assembly (C/Bk) on page 190.
52.20 ERROR: If the laser/scanner assembly (Y/M) does not rotate, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not rotate, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/ scanner assembly. See Laser/scanner assembly (Y/M) on page 186 or Laser/scanner assembly (C/Bk) on page 190.

54.XX ERROR
To continue turn off then on Error requires that the product be turned off then on.  Turn the product off, and then turn the product on.

55.XX.YY DC CONTROLLER ERROR
To continue turn off then on The print engine is not communicating with the formatter (XX = 01; DC controller memory error).  Turn the product off, and then turn the product on.  If the error persists, replace the DC controller PCA. See DC controller PCA only on page 155.

56.X ERROR
To continue turn off then on A temporary printing error has occurred
(XX
= 01; illegal input).
Turn the product off, and then turn the product on.

57.03 ERROR
To continue turn off then on Cartridge fan (FM2) is defective.
1. Reconnect the cartridge fan connector
J65, connector J263 on the high-voltage power supply lower, and connector J114 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J263-16 and J263-18 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan. See Cartridge fan and environmental sensor on page 137.

57.04 ERROR
To continue turn off then on Power-supply fan (FM1) is defective.
1. Reconnect the cartridge fan connector
J153 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J153-1 and J153-3 on DC controller PCA immediately after the product is turned on. If the voltage changes from 0 V to approximately 24V, replace the power-supply fan. See Power-supply fan on page 152.

57.06 ERROR
To continue turn off then on Exhaust fan (FM4) is defective.
1. Reconnect the cartridge fan connector
J79, connector J264 on the high-voltage power supply lower, and connector J114 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J264-1 and J264-3 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the exhaust fan. See Exhaust fan and fan duct on page 169.

57.XX ERROR
To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on.

58.XX ERROR
To continue turn off then on A temporary printing error has occurred.
58.03 ERROR: DC controller PCA is defective.
58.04 ERROR: Low-voltage power supply is defective.
58.03 ERROR: Turn the product off, and then turn the product on. If the message persists, replace the DC controller PCA.  See DC controller PCA and tray on page 161.

58.04 ERROR:
Reconnect the
connector J150 on the DC controller PCA. If the message persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

59.20 ERROR
Motor rotation error. Perform the motor component tests in the
DIAGNOSTICS menu.

59.30 ERROR
Fuser motor startup error Reconnect the connector J13 of the fuser
motor and the connector J123 on the DC controller PCA. Perform the fuser motor component test in the DIAGNOSTICS menu.  If the message persists, replace the fuser motor. See Fuser motor on page 200.

59.40 ERROR
Fuser motor rotation error Perform the fuser motor component test in
the DIAGNOSTICS menu. If the message persists, replace the fuser motor. See Fuser motor on page 200.

59.50 ERROR
Black image drum motor startup error Reconnect the connector J15 of the black
drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the black drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.51 ERROR
Cyan image drum motor startup error Reconnect the connector J16 of the cyan
drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the cyan drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.52 ERROR
Magenta image drum motor startup error Reconnect the connector J17 of the magenta
drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the magenta drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.53 ERROR
Yellow image drum motor startup error Reconnect the connector J18 of the yellow
drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the yellow drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.60 ERROR
Black image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the black drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.61 ERROR
Cyan image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the cyan drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.62 ERROR
Magenta image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the magenta drum motor.  See Yellow, magenta, cyan, and black drum motors on page 199.

59.63 ERROR
Yellow image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the yellow drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.90 ERROR
ITB motor startup error Reconnect the connector J14 of the ITB
motor and the connector J140 on the DC controller PCA. Perform the ITB motor drive component test to verify that the ITB motor is functioning properly. If the message persists, replace the ITB motor. See ITB motor on page 202.

59.A0 ERROR
ITB motor rotation error. Use the component test to activate the ITB
motor. If the motor does not function, replace the motor. See ITB motor on page 202.

59.BO
CLEANING MOTOR ERROR
REPLACE TONER COLLECTION UNIT
The residual-toner feed motor has failed.
1. Check the toner collection unit. If the unit
is full, replace it.
NOTE: Toner can clog the feed motor if the toner collection unit is full.
2. Reconnect the residual-toner feed motor connector J63 and connector J155 on the DC controller PCA.
3. Replace the residual-toner feed motor.  See Residual-toner-feed motor on page 133.

59.C0 ERROR
Developer alienation motor rotation error 1. Reconnect intermediate connector J87
of the developing disengagement sensor, connector J112 on the DC controller PCA, connector J38 of the developing disengagement motor, and the connector J261 on the high-voltage power supply D PCA.
2. Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning properly. If it is not, replace the main-drive assembly. See Main-drive assembly on page 203.
3. Run the developing unit disengagement drive test to verify that the disengagement mechanism is functioning properly. If it is not, replace the developing disengagement motor.  See Developing-disengagement motor on page 168.

59.F0 ERROR
Transfer alienation failure
1. Verify that the ITB is installed.
2. Reconnect the primary-transfer disengagement sensor J19, and connector J128 on the DC controller PCA .
3. Run the sensor test in the sensor monitor mode to verify that the primary transfer disengagement sensor is functioning properly. If not, replace the primary transfer disengagement sensor.
4. Perform the alienation drive component test in the DIAGNOSTICS menu. If not, replace the fuser motor. See Fuser motor on page 200.

60.02 ERROR
Tray 2 is not lifting correctly. 1. Reconnect connector J115 on the DC
controller PCA and the intermediate connector J58.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Tray-pickup drive assembly on page 178.
3. Reconnect connector J56 of the lifter motor. Also check J107 on the DC controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly on page 173.

60.03 ERROR
Tray 3 is not lifting correctly. 1. Reconnect connector J408 on the paper
deck controller PCA and the intermediate connector J11.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

60.04 ERROR
Tray 4 is not lifting correctly.
1. Reconnect connector J406 on the paper
deck controller PCA and the intermediate connector J21.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

60.05 ERROR
Tray 5 is not lifting correctly. 1. Reconnect the connector J403 on the
paper deck controller PCA and the intermediate connector J31.
2. Run the sensor test in the sensor monitor mode to verify that the PD cassette media stack surface sensor is functioning properly. If it is not, replace the middle pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect the connector J34 of the lifter motor and the connector. Also check J402 on the paper deck controller PCA.  4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

62 NO SYSTEM
To continue turn off then on  The product has an internal problem. Turn the product off and then on.

68.X PERMANENT STORAGE FULL
To continue press OK  The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
0 = Internal memory
1 = Removable disk

68.X PERMANENT STORAGE WRITE FAIL
To continue press OK  The product NVRAM is failing to write.  Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
0 = Internal memory
1 = Removable disk
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

68.X STORAGE ERROR SETTINGS CHANGED
To continue press OK  One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.  Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

69.X ERROR
To continue turn off then on  A temporary printing error occurred. Turn the product off, and then turn the product on.

79.XXXX ERROR
To continue turn off then on  An internal product error has occurred. Turn the product off and then on.

8X.YYYY EIO ERROR
This message appears in English only. It
indicates that the EIO card in slot X has failed.
Replace the EIO card.

8X.YYYY EMBEDDED JETDIRECT ERROR
This message appears in English only. It
indicates that the embedded HP Jet direct card has failed.

 

 

 

 

 

 
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