Error Codes

HP LaserJet P2050 and P2030 Series Printer Error Codes

Covering Models P2055d, P2055dn, P2055x, P2035, P2035n

Event-log messages

Event code Description

10.0000 Black label error
10.1000 Black e-label missing
10.3000 Non-HP black
10.3100 Non-HP cloned black
10.3200 Unauthorized black supply
13.0000 Paper jam
20.0000 Memory out
21.0000 Page misfeed or mispick
41.2000 Beam detect malfunction
41.3000 Unexpected size
49              Firmware asserts
50.0000 Fuser error
50.1000 Low fuser temperature error
50.2000 Slow fuser error
50.3000 High fuser temperature error
50.4000 Fuser drive circuit error
50.7000 Fuser open error
50.8000 Low sub-thermistor fuser error
50.9000 High sub-thermistor fuser error

 

Interpret control-panel messages (HP LaserJet P2050
Series Printers only)
The control-panel messages indicate the current product status or situations that might require action.   Control-panel messages appear temporarily and might require that you acknowledge the message by  pressing OK to resume printing or by pressing X to cancel the job.

With certain messages, the job might  not finish printing or the print quality might be affected. If the message is related to printing and the auto continue  feature is on, the product will try to resume printing after the message has appeared for 10  seconds without acknowledgment.

For some messages, restarting the product might fix the problem. If a critical error persists, the product  might require service.

Control-panel messages

•Control-panel message
•Event code Description
•Recommended action

10.X Supply memory error The product has experienced a
print cartridge error.   The two cartridge memory
contacts on the right-rear side of  the print cartridge contact the
reader contacts on the product.
1. Make sure that a genuine  HP print cartridge is  installed.
2. When installing the print  cartridge, make sure that  the memory contacts on the  print cartridge and reader  contacts on the product
make a solid connection.
3. Verify that connector J581 on the engine controller  PCA is seated.
4. Replace the print cartridge.   See Print cartridge  on page 102.

13.XX Jam in <Location>
Event Code 13.0000
The product has detected a jam. Clear the jam from the location  indicated. The job should  continue to print. If it does not, try  reprinting the job.

21.X Print failure
Press [OK]  If error repeats turn off then on
Event Code  21.0000
The product cannot process the  page.
Press OK to continue printing the  job, but output might be affected.
If the error persists, turn the  power off and then on. Resend  the print job.

41.2
Press [OK]
Engine error
The product experienced an  internal error.
Turn the product power off, wait  at least 30 seconds, and then turn
the product power on and wait for  it to initialize.   If you are using a surge protector,  remove it. Plug the product directly into the wall socket. Turn the product power on.

41.3
Unexpected size in tray x
Load <SIZE>Press [OK]
Event Code 41.3000
The product has detected print media in the tray that does not match the configuration for the tray.
Load the correct media into the tray, or configure the tray for the size that you have loaded. See Load trays on page 38.

 41.X.Error
A temporary printing error has  occurred.
1. Make sure that the paper meets specifications. See Supported paper and print media on page 32. If pages  stick together, the paper
sensors might detect a sheet of paper longer than expected.
2. Verify that the paper size settings in the control panel,  printer driver, and software program match.
3. Verify that the correct paper size is loaded in the product.

49 Error
Turn off then on
The product experienced an  internal error.
Turn the product off, wait at least 30 seconds, and then turn the
product on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product  directly into the wall socket. Turn the product power on.

50.X Fuser error
Turn off then on
50.0000
50.1000
50.3000
50.4000
50.7000
50.8000
50.9000
The product has experienced an error with the fuser.
1. Turn the product power off and then on.
2. If you have replaced the fuser, make sure that the correct voltage version is installed (110 V or 220 V).
3. Make sure that the following connectors are seated:
◦ J102 on the engine controller PCA (AC voltage)
◦ J210 on the engine controller PCA (TH1)
4. Replace the fuser. See Fuser on page 158.

51.XX Error
Turn off then on
Event Code 51.0000
The product has experienced a laser/scanner assembly error.
1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
2. Make sure that the following connectors are seated:
◦ J1103. See Figure 7-5 Components on the connector PCA on page 198.
◦ J1. See Figure 7-3 Components on the left side of the product on page 196.
◦ All connectors on the laser/scanner assembly
3. If all connectors are seated and the error persists, replace the laser/scanner assembly. See Laser/ scanner assembly on page 156.

57 Fan error
Turn off then on
Event Code 57.0000
The cooling fan (FM1) rotates for approximately 35 seconds at initial start up and during a print job. The fan rotates about 30  seconds after a print job concludes.
1. Turn the product on. Listen to determine if the fan is operating. The fan is located on the upper right-side of the product.
See Figure 7-4
Components on the right  side of the product on page 197.
2. Make sure that the fan connector is security connected to J1105 on the connector PCA. See Figure 7-5 Components on the
connector PCA on page 198.
3. Replace the fan. See Fan on page 140.

59.X Error
A malfunction has been detected with the product’s main motor.
During normal operation, the main motor should rotate for about six seconds after the product is turned on.
1. Turn the product off and then on.
2. Make sure that connector J202 on the engine controller PCA is seated.
3. If the error persists, replace the main motor. See Main motor on page 174.

79 Service error
Turn off then on
Event Code  79.0000/ 79.0001
An incompatible DIMM is installed.
1. Turn the product power off.
2. Install a DIMM that the product supports. See Parts and diagrams on page 253 for a list of supported DIMMs. See Install memory (HP LaserJet P2050 Series Printers only) on page 64 for DIMM installation instructions.
3. Turn the product on.

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