Error Codes

HP Color LaserJet 4700 Series Error Codes

For Models 4700, 4700n, 4700dn, 4700dtn, 4700ph+

Control panel messages
Control panel messages are divided into three types, depending on their severity.
Status messages
Warning messages
Error messages
Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with the Ready or Status messages and remain displayed until the button is pressed. If CLEARABLE WARNINGS is set to JOB in the printer’s configuration menu, these messages are cleared by the next print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds.

NOTE Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing the Menu button will display the main menu.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.  The following table lists and describes control panel messages, in alphabetical order.
Message listing
Control panel message
Description
Recommended action

10.90.XY REPLACE [COLOR] CARTRIDGE  alternates with For help press ?
A color cartridge is out of toner and needs to be replaced.
Replace the affected color cartridge.

10.92.YY CARTRIDGES NOT ENGAGED
The print cartridge is not seated properly in the printer.
10.92.00 = black print cartridge
10.92.01 = cyan print cartridge
10.92.02 = magenta print cartridge
10.92.03 = yellow print cartridge
1. Make sure that the ETB is closed.
2. Remove and reinstall the affected print cartridge.
3. Make sure the cartridge guide for the affected print cartridge is installed correctly.

10.XX.YY SUPPLY MEMORY ERROR alternates with For help press ?
The supplies gauge will display the consumption levels of print cartridges.
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.  The following control panel messages correspond to the color of the print cartridge:
10.00.00 = black print cartridge
10.00.01 = cyan print cartridge
10.00.02 = magenta print cartridge
10.00.03 = yellow print cartridge
1. Turn the printer off then on.
2. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge.  Otherwise, continue with step 3.
3. Make sure the cartridge guide for the affected print cartridge is installed correctly.
4. Reseat the connectors between the memory PCB (J9630) and the E label memory contacts, the memory PCB (J4001), and the DC controller PCB (J1021).
5. Make sure that the E label memory contacts are not dirty or damaged.
6. Replace the E label memory contacts. See E label memory contacts and cable on page 307.
7. Replace the memory PCB.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

11.XX INTERNAL CLOCK ERROR To continue press (√)
This message is displayed when there is a problem with the real-time clock on the formatter board.
XX=01 Dead clock battery
XX=02 Dead real-time clock
Replace the formatter assembly.

13.12.17 JAM IN STAPLER For help press ?
A staple is jammed in the stapler. Check the stapler/stacker for jammed staples
.Remove the defective staple in the cartridge.

13.12.YY JAM IN OUTPUT DEVICE alternates with For help press ?
Paper is jammed in an external paper handling device. The amber light on the stacker/stapler is blinking. Check the duplexer or the stapler/stacker for jammed paper. For more information,
see Clearing jams on page 400.
13.12.01 = early reached
13.12.02 = entrance sensor not reached
13.12.03 = entrance sensor not escaped
13.12.04 = entrance sensor remaining
13.12.05 = exit sensor not reached
13.12.06 = exit sensor not escaped
13.12.07 = exit sensor remaining
13.12.08 = top cover open
13.12.09 = stapler cover open

13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM
There is a jam in the stapler/stacker.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information about clearing jams, see Clearing jams on page 400.

13.XX.YY JAM IN DUPLEX PATH
For help press ?
There is a jam in the duplex path.
1. Remove the paper.
2. Run the paper path test to determine if one or more of the sensors are not working correctly.
3. Check the oblique rollers on the back side of the ETB to ensure they are not worn or dirty.
4. Replace the ETB.

13.XX.YY JAM IN PAPER PATH
For help press ?
There is a jam in the paper path.
13.12.00 = jam in paper path
13.20.00 = jam in paper path
13.21.00 = jam in paper path
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information, see Jams on page 388.
4. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print  cartridges or drive motors.
5. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place.
6. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB.  See Full Calibrate Now on page 521.
7. Replace the paper pickup PCB.
8. Replace the ETB if it is not moving paper correctly. Calibrate the printer.
9. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

13.XX.YY JAM IN TOP COVER AREA  For help press ?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.
WARNING! The fuser might be hot.
4. Replace the fuser.
5. Check that the fuser paper sensor is in place. If it is defective, replace it.

13.XX.YY JAM IN TRAY 1  For help press ?
Paper is jammed in Tray 1.
1. Press for detailed information about 
clearing the jam.
2. Press to see step by step information.
3. For more information, see Jams on page 388.
4. Clean the pickup roller. If it is worn or damaged, replace it. See Tray 1 pickup roller and separation pad on page 214.
5. Clean or replace the separation pad. See Tray 1 pickup roller and separation pad on page 214.
6. Replace the paper pickup drive assembly.
7. Replace the paper feed assembly.  See Paper feed assembly on page 268.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521

13.XX.YY JAM IN TRAY X For help press ?
A page is jammed in Tray 2 or in one or more of the optional trays.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it. See Tray 2-x feed and pickup rollers on page 218.
4. Clean the feed roller. If it is worn or damaged, replace it. See Tray 2-x feed and pickup rollers on page 218.
5. Replace the tray X paper pickup drive assembly.
6. Replace the tray X lifter motor.
7. Replace the paper feed assembly.  See Paper feed assembly on page 268.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

13.XX.YY JAM IN TOP COVER OR DUPLEX AREA For help press ?
There is a jam in the top cover area.
1. Press for detailed information about 
clearing the jam.
2. Press and to step through the instructions.
3. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.
WARNING! The fuser might be hot.
4. Replace the fuser.
5. Check that the fuser paper sensor is in place. If it is defective, replace it.

13.XX.YY JAM INSIDE DUPLEXER For help press ?
Paper is jammed in the duplexer. Check the device for jammed paper.

1. Remove the jammed paper.
2. Make sure the paper meets the media specifications for the duplexer.
3. Make sure the duplexer is seated correctly.
4. Make sure the sensor (SR8001) in the duplexer is operating correctly by performing a paper path test.
5. Replace the duplexer if it is not working correctly. See Duplexer on page 334.

13.XX.YY JAM INSIDE FRONT COVER For help press ?
There is a jam in the front cover.
1. Remove the jammed paper.
2. Press for detailed information about clearing the jam.
3. Press and to step through the instructions.
4. For more information, see Clearing jams on page 400.

13.XX.YY MULTIPLE JAMS IN DUPLEX PATH For help press ?
There are multiple jams in the duplex path.  This includes the top cover area.
See 13.XX.YY JAM INSIDE DUPLEXER and 13.XX.YY JAM IN DUPLEX PATH
for 
recommended actions.

13.XX.YY MULTIPLE JAMS IN PAPER PATH For help press ?
There are multiple jams in the paper path.  This includes the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information, see Clearing jams on page 400.

20.0 INSUFFICIENT MEMORY For help press ?
alternates with 20.0 INSUFFICIENT MEMORY  To continue press check
The printer has received more data from  the computer than fits in available memory.
1. Press to continue printing.  NOTE A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error in the future
.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW To continue press check
The EIO card in card slot X has overflowed its I/O buffer during a busy state.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

22 EMBEDDED I/O BUFFER OVERFLOW alternates with To continue press check
The embedded Jetdirect print server has overflowed.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

22 PARALLEL I/O BUFFER OVERFLOW For help press ? alternates with check

22 PARALLEL I/O BUFFER OVERFLOW To continue press check
The parallel buffer has overflowed during a busy state.
1. Press to resume printing.  NOTE A loss of data will occur.
2. If the message persists, disconnect the parallel cable at both ends and reconnect.
3. Ensure that a high quality cable is being used. Some non-HP parallel cables might be missing pin connections or might not otherwise conform to IEEE-1284 specifications.
4. Replace the cable.
5. Leave the computer connected and try to connect to a different printer. If this still fails, replace the formatter.

22 USB I/O BUFFER OVERFLOW To continue press check
The USB buffer has overflowed during a busy state.

1. Press to continue printing.  NOTE A loss of data will occur.
2. If the message persists, disconnect the USB cable at both ends and reconnect.
3. Ensure that a high quality cable is being used. Some non-HP parallel cables might be missing pin connections.
4. Replace the cable.
5. Leave the computer connected and try to connect to a different printer. If this still fails, replace the formatter.

40 EIO X BAD TRANSMISSION To continue press check
A connection with the card in EIO slot X has been broken.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

40 EMBEDDED I/O BAD TRANSMISSION alternates with To continue press check
A connection with the embedded Jetdirect print server has been broken.
1. Press to continue printing.
2. Power cycle the printer.
3. Resent the print job.
4. If the error still occurs, replace the EIO card in slot X or the formatter. See Installing an HP Jetdirect print server card on page 118 and Formatter on page 219.

41.3 UNEXPECTED SIZE IN TRAY X For help press ?
alternates with LOAD TRAY XX [TYPE] [SIZE]  To use another tray press
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.

1. Make sure the correct settings are set for the trays.
2. Run a paper path diagnostic test to determine if all sensors are working correctly.
3. Replace the paper feed assembly.  See Paper feed assembly on page 268.

41.5 UNEXPECTED TYPE IN TRAY X  For help press ?
alternates with LOAD TRAY XX [TYPE] [SIZE]
To use another tray press The printer senses a different media type in the media path than configured in the tray.
1. Make sure the correct settings are set for the trays.
2. Run a paper path diagnostic test to determine if all sensors are working correctly.
3. Replace the paper feed assembly. See Paper feed assembly on page 268.

44.1 USB ACCESSORY ERROR For help press ?
This message displays when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.  Press to see step by step information.  Remove the USB accessory.

49.XX.XX  PRINTER ERROR
To continue  turn off then on  A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases,  electrical noise in the cable can corrupt  data during transmission to the printer.  Other causes include poor-quality parallel  cables, poor-connections, or home-grown  programs. On rare occasions, the formatter  is at fault, which is usually indicated by a 79  Service Error.
1. Turn the printer off then on.
2. Press Stop to clear the print job from the printer memory.
3. Turn the printer off then on.
4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain software program or print job, contact the  software vendor for assistance.
5. If the message persists with different software programs and print jobs,  disconnect all of the cables to the  printer that connect it to the network or  computer.
6. Turn the printer off.
7. Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM.)
8. Remove all EIO devices from the printer.
9. Turn the printer on.
10. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and on again as you install each device.
11. Replace a DIMM or EIO device if you determine that it causes the error.
12. Remember to reconnect all of the cables that connect the printer to the network or computer.
13. If the error persists, upgrade the firmware compact flash card. See Installing a flash memory card on page 113.
14. Replace the formatter and calibrate the printer. See Full Calibrate Now on page 521.

50.X FUSER ERROR For help press ?
A fuser error has occurred. The following are specific fuser errors:
50.1: A low fuser temperature error has occurred in the main thermistor.
50.2: A fuser warmup service error has occurred.
50.3: A high fuser temperature error has occurred in the main thermistor.
50.6: An open fuser error has occurred.
50.7: A fuser pressure release mechanism failure has occurred.
The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J5001) that connects the fuser and the printer. Replace the  connector if it is damaged.
3. Replace the fuser.
4. Replace the low-voltage power supply PCB. See Low-voltage power supply PCB on page 304.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

51.1Y PRINTER ERROR  For help press ?
alternates with 51.1Y PRINTER ERROR
A laser beam error has occurred.
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors (J1002 – Y, J1003 – C, J1004 – M, J1005 – K) between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/ scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

51.2Y PRINTER ERROR  For help press ?
alternates with 51.2Y PRINTER ERROR
To continue turn off then on
A laser error has occurred.
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors (J1002 – Y, J1003 – C, J1004 – M, J1005 – K) between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

52.XY PRINTER ERROR lternates with To continue turn off then on
A printer error has occurred.
X Description
00 – Scanner error
01 – Scanner startup error
02 – Scanner rotation error
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

53.XY.ZZ CHECK RAM DIMM SLOT X
A memory error has occurred.
X DIMM Type 1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
ZZ Error Number
If prompted to do so, press to continue. The printer should come to the Ready state, but will not make full use of all memory installed. Otherwise:
1. Turn the printer off.
2. Verify that all memory meets specifications and is correctly seated
00 Unsupported memory
01 Unrecognized memory
02 Unsupported memory size
03 Failed RAM test
04 Exceeded maximum RAM size
05 Invalid DIMM speed
3. Turn the printer on.
4. If the problem persists, replace the DIMM card in the slot indicated. See Installing DDR memory DIMMs on page 109.

54.XX PRINTER ERROR To continue turn off then on
Printing cannot continue. There is a sensor malfunction.
Values of XX are:
01 – Temperature/humidity sensor (J1010 environment sensor)
15 – Yellow toner remaining sensor (J1014  toner level sensor)
16 – Magenta toner remaining sensor  (J1014 toner level sensor)
17 – Cyan toner remaining sensor (J1014 toner level sensor)
18 – Black toner remaining sensor (J1014 toner level sensor)
1. Turn the printer off then on.
2. Check the connectors: J501 on the toner level PCB or J5201 on the environment sensor.
3. Check the connectors: J1014 (toner lever sensor) or J1010 (environment sensor) on the DC controller PCB.
4. Replace the environment sensor (see Environment sensor on page 293) or toner level detection PCB (see Toner level detection PCB on page 311).
5. Replace the DC controller PCB. See DC controller PCB on page 297.

55.XX.YY DC CONTROLLER ERROR For help press ?
alternates with 55.XX.YY DC PRINTER ERROR To continue turn off then on
A printer command error has occurred.
Values of XX are:
01 – DC controller memory error
02 – DC controller memory error
03 – No engine response
04 – Communication error
05 – RFU error
01 – 02 errors
Replace the DC controller. See DC controller PCB on page 297.
03 – 04 errors
1. Check all connectors on the DC controller.
2. Upgrade the DC controller PCB firmware.
3. Replace the DC controller PCB. See DC controller PCB on page 297.
05 errors
1. Upgrade the DC controller PCB firmware.
2. Replace the DC controller PCB firmware.

56.XX PRINTER ERROR To continue turn off then on
A printer error has occurred.
XX Description
01 – Input device
02 – Output device
1. Turn the printer off then on.
2. Remove all input and output devices and reinstall them.
3. Check all connectors to the input/ output devices that are installed. Replace any damaged connectors.

57.XX PRINTER ERROR To continue turn off then on
A printer fan error has occurred.
XX Description
01 – Delivery fan
04 – Cartridge fan
05 – Duplex fan
07 – Upper exhaust fan
0A – Power supply fan
J1033 — Measure pins 1 and 3 for cartridge fan
J1033 — Measure pins 4 and 6 for delivery fan
J1033 — Measure pins 7 and 9 for upper exhaust fan
J1034 — Measure pins 1 and 3 for power supply fan
1. Turn the printer off then on
.2. Reconnect the connector J1004 on the DC controller PCB.
3. Immediately after starting the print operation, measure the voltage between the appropriate pins on the connector. If the voltage changes from 0 V to 24 V, replace the affected fan.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521

58.XX  PRINTER ERROR For help press ?
alternates with 58.XX PRINTER ERROR To continue turn off then on A memory tag error was detected.
XX Description
03 – Memory controller PCB
04 – Memory controller PCB power supply
1. Turn the printer off then on.
2. Check the connectors on the memory controller (J4001, J9630) and the DC controller PCB (J1021).
3. Replace the memory PCB.
4. Replace the E label contacts. See E label memory contacts and cable on page 307.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

59.XY PRINTER ERROR For help press ?
alternates with 59.XY PRINTER ERROR To continue turn off then on A printer motor error has occurred.
X Description
0 Motor error
1 Motor startup error
2 Motor rotation error
3 Fuser motor startup error
4 Fuser motor rotation error
5 Image drum motor startup error
6 Image drum motor rotation error
9 ETB motor startup error
1. Turn the printer off then on.
2. Note: This message might also display if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.  ETB motor error
1. Run the component test to verify that the ETB is working correctly. See Component test (special mode test)  on page 514.
2. Clean the ETB unit intermediate connector J4613. A ETB motor rotation error B Developing disengaging motor startup error
C Developing disengaging motor rotation error
Y Description
0 – Black or N/A
1 – Cyan
2 – Magenta
3 – Yellow
3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB.
4. Replace the ETB.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now  on page 521.
Fuser motor error
1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB.
2. Run the component test to verify that the fuser motor is working correctly.  See Component test (special mode  test) on page 514.
3. Replace the fuser motor.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now  on page 521.
Print cartridge motor error
1. Run the component test to verify that the print cartridge motor is working correctly. See Component test (special mode test) on page 514.
2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan).
3. Replace the drum drive assembly for the indicated print cartridge.
4. Replace the DC controller PCB. See DC controller PCB on page 297.
Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.  Developing disengaging motor error
1. Run the component test to verify that the print developing disengaging motor is working correctly. See Component test (special mode test)  on page 514.
2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB.
3. Replace the developing disengaging motor. See Disengaging drive motor on page 283.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

60.XX PRINTER ERROR alternates with To continue turn off then on
A tray lifting error has occurred, where XX is the number of the tray.
1. Turn the printer off then on.
2. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper level indicator on the front of the tray to see if it moves.
3. Check the following connectors:
Tray 2: J4618 on the lifter motor and J1015 on the DC controller
Trays 3–6: J8120 on the lifter motor and J8102 on the paper feeder PCB
4. Replace the lifter motor assembly.
5. For Tray 2, replace the DC controller.  See DC controller PCB on page 297.
For Trays 3–6, replace the paper feeder PCB. See 500-sheet paper feeder on page 313.
6. For Trays 3–6, replace the DC controller. See DC controller PCB on page 297.

62 NO SYSTEM To continue turn off then on
No system was found.
1. Turn the printer off then on.
2. Reseat the firmware compact flash,  making sure that it is in the first slot.
3. Replace the firmware compact flash (see Installing a flash memory card on page 113) and the formatter.

65.12.99 DEVICE DISCONNECTED 
Communication between the printer and the device has been broken. The device could be disconnected. Turn the printer off. Replace the stapler/stacker on the printer, making sure it is properly installed. Turn the printer on.

65.12.XX OUTPUT DEVICE CONDITION
An external output device has a condition that needs attention before printing can resume. The amber light on the stapler/stacker is blinking.
XX Description
10 – Jogger not detected, HP sensor off
11 – Jogger not detected, HP sensor on
12 – Eject lever not detected, HP sensor off
13 – Eject lever not detected, HP sensor on
14 – Paper hold lever not detected, HP sensor off
15 – Paper hold lever not detected, HP sensor on
16 – Paper hold lever over run Remove any jammed paper and open and then close the top cover. If necessary, reseat the output device.

66.12.XX OUTPUT DEVICE FAILURE
The stapler/stacker has failed. The amber 
light on the stapler/stacker is solid.
XX Description
18 – Stapler could not detect the HP sensor
19 – Stapler could not advance the needles
20 – Safe switch detect unsafe
21 – Tray move-up time out
22 – Tray move-down time out
23 – Tray detect upper limit
24 – Tray detect bottom limit
1. Turn the printer off.
2. Check the stapling bed for jammed paper or staples. Verify that the stapler cartridge is intact.
3. Check that nothing is obstructing the movement of the stapler/stacker.
4. Check that the output tray is properly installed.
5. Turn the printer on.

68.X PERMANENT STORAGE FULL For help press ?
alternates with 68.X PERMANENT STORAGE FULL
To continue press A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there  may be unexpected behavior.
X Description
0 for onboard NVRAM 1 for removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off then on.
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

68.X PERMANENT STORAGE WRITE FAIL To continue press
A non-volatile storage device is full.  Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
1. Press to continue.
2. For a 68.0 error, turn the printer off then on.
0 for onboard NVRAM
1 for removable disk (flash or hard)
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

68.X STORAGE ERROR SETTINGS CHANGED For help press ?
alternates with 68.X STORAGE ERROR SETTINGS CHANGED To continue press One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.
Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
0 for onboard NVRAM
1 for removable disk (flash or hard)
1. Press to continue.
2. For a 68.0 error, turn the printer off then on.
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

69.X PRINTER ERROR For help press ?
alternates with 69.X PRINTER ERROR To continue turn off then on A printer error has occurred.
X Description
0 – duplexer not functioning
1 – duplexer not functioning
1. Check if the duplexer connector (J2003) is connected to the duplexer.
2. Check the connector (J1030) on the DC controller PCB.
3. Replace the duplexer. See Duplexer on page 334.
4. Replace the DC controller PCB. See DC controller PCB on page 297.

79.XX.XX PRINTER ERROR To continue turn off then on
A critical hardware error has occurred.
1. Turn the printer off then on.
2. If the problem persists, reseat the firmware compact flash.
3. Reseat the formatter.
4. Upgrade the firmware compact flash.
5. Replace the firmware compact flash.
See Installing a flash memory card on page 113.
6. Replace the formatter. Calibrate the printer. See Full Calibrate Now on page 521.

8X.YYYY  EIO X ERROR
The I/O accessory card in slot X has encountered a critical error.
X Description
1: error in slot 1
2: error in slot 2
1. Turn the printer off then on
.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card. See Installing an HP Jetdirect print server card on page 118.

8X.YYYY EMBEDDED
This message is generated by a failure of 
the embedded Jetdirect print server.
Turn the printer off then on. 

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