Error Codes

HP Color LaserJet 5500 Printer Error Codes

NUMERICAL PRINTER MESSAGES
HP Color LaserJet 5500 Printer Error Codes

Control panel message
Event log error message
Description
Recommended action

10.X.X SUPPLY MEMORY ERROR For help press ?
 Note: The printer cannot always determine whether the error lies with the cartridge or with the printer reader/writer.
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge
1. Turn the printer off and then back on.
2. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3.
3. Reseat the connectors between the memory PCB (J601-J605) and the antenna PCBs (J903), the memory PCB, and the DC controller PCB (J1122).
4. Replace the antenna PCB.
5. Replace the memory PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY DUPLEX JOB INTERRUPTED For help press?
alternates with 13.XX.YY DUPLEX JOB INTERRUPTED Discard top sheet and press or 13.XX.YY DUPLEX JOB INTERRUPTED Discard top two sheets and press CHECK
A duplex job was interrupted by interference as media passed through the output bin during duplexing.
1. Press ? for more information.
2. Remove one or two pages from the output bin as directed by the display.
3. Press to continue printing.
Note: If OFF some pages will not be reprinted. Re-send the missing pages.

13.XX.YY JAM IN DUPLEX PATH For help press?
There is a jam in the duplex path.
1.  Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check if the ETB rollers or gears are worn or defective.  Replace the ETB if they are.
4. Check the duplex feed guide, which is part of the control panel crossmember assembly. If the guide is worn or damaged, replace the
crossmember assembly.

13.XX.YY
JAM IN JAMS IN PAPER PATH For help press?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
WARNING!  The fuser might be hot.
3. Check that the fuser paper sensor is in place. If it is defective, replace it.
4. Replace the fuser.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

 

13.XX.YY JAM IN PAPER INPUT PATH For help press?
There is a jam in the media input path.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check the registration shutter, and make sure it is in place.
Replace the paper pickup assembly if the shutter is damaged.
4. Check the paper pickup feed rollers, and replace them if they are worn or damaged.
5. Check the connectors, gears, solenoid, clutch, motors, sensors, and PCBs on the paper pickup assembly.  Replace the paper pickup assembly if necessary.
6. Check the cassette lifter mechanism for proper operation.

13.XX.YY JAM IN PAPER PATH For help press?
There is a jam in the media path. 1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and if each cartridge is turning properly.  Replace defective print cartridges or drive motors.
4. Clean the attaching roller at the bottom of the ETB and make sure the spring is holding it in place.
5. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB. See Calibrate now.
6. Replace the paper pickup PCB.
7. Replace the ETB if it is not moving paper properly. Calibrate the printer.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 1  For help press?
 A page is jammed in the multipurpose tray.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean or replace the separation pad.
5. Replace the Tray 1 pickup solenoid.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 2 For help press?
A page is jammed in Tray 2.
1. Press for detailed 
information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 2 pickup clutch.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY X For help press?
 A page is jammed in Tray 3 or Tray 4.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 3 or Tray 4 pickup clutch.
6. Replace the Tray 3 or Tray 4 pickup motor.
7. Replace the Tray 3 or Tray 4 paper feeder PCB.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

20 INSUFFICIENT MEMORY For help press?
alternates with 20 INSUFFICIENT MEMORY To continue press  The printer has received more
data from the computer than fits in available memory.
1. Press to resume printing.
Note:A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW To continue press CHECK
The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state.
Press to resume printing.
Note:  A loss of data will occur.

22 PARALLEL I/O BUFFER OVERFLOW For help press?
alternates with 22 PARALLEL I/O BUFFER OVERFLOW
To continue press CHECK
The printer’s parallel buffer has overflowed during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

22 SERIAL I/O BUFFER OVERFLOW To continue press CHECK
The printer’s serial buffer has overflowed during a busy state.  Press to resume printing.
Note:  A loss of data will occur.

40 BAD SERIAL  TRANSMISSION To continue press CHECK
A serial data error (parity, framing,  or line overrun) has occurred while  the printer was receiving data.  Press CHECK to resume printing.
Note: A loss of data will occur.

40 EIO X BAD TRANSMISSION To continue press CHECK
 A connection with the card in EIO slot X has been abnormally broken.
1. Press to resume printing.
Note: A loss of data will occur.
2. Check that all cables are connected to the EIO ports and that the EIO board is seated properly.
3. If possible, print to another network printer to verify the network is working properly.

41.3 UNEXPECTED SIZE IN TRAY X For help press?
alternates with LOAD TRAY X <TYPE> <SIZE> For help press?
Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.
1. If the incorrect size was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.5 UNEXPECTED TYPE IN TRAY X For help press?
alternates with  LOAD TRAY X;  <TYPE> <SIZE>; For help press ?
The printer senses a different media type in the media path than configured in the tray.
1. If the incorrect type was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.X PRINTER ERROR For help press?
alternates with 41.X PRINTER ERROR To continue press CHECK
None A printer error has occurred.
X Description
1 unknown misprint error
2 beam detect misprint error
3 media feed error (size)
4 no VSYNC error
5 media feed error (type)
6 ETB detection error
7 feed delay error
9 noise VSREQ

49.XXXX PRINTER ERROR To continue  turn off then on
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases,  electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a

79 Service Error.
1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off and then back on.
3. Try printing a job from a different software application.  If the job prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
7. Remove all EIO devices from the printer.
8. Turn the printer on.
9. If the error no longer exists,  install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM.
13. Replace the formatter and calibrate the printer. See

50.X FUSER ERROR For help press?
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 high fuser temperature
4 faulty fuser
5 inconsistent fuser
6 open fuser
8 low fuser temperature (sub=thermistor)
9 high fuser temperature (sub=thermistor)
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J100) that connects the fuser and the printer. Replace the connector if it is damaged.
3. Turn the printer off and remove the fuser. Measure the resistance between the connector pins on the fuser. If resistance does not meet the following guidelines, replace the fuser.
J100LB-5 to J100LB-6: 300 – 500 KOhms J100LB-1 to J100LB-2: less than 1 KOhm
4. Check for continuity between connector pins J100-5 and J100-6. If there is no continuity, replace the fuser.
5. Replace the fuser power supply PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

51.XY PRINTER ERROR For help press
alternates with 51.XY PRINTER ERROR To continue turn off then on
 A printer error has occurred.
X Description
1 beam detect error
2 laser error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner
(J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly.
Calibrate 
the printer after replacing the laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

52.XY PRINTER ERROR For help press/?
alternates with 52.XY PRINTER ERROR
To continue turn off then on  A printer error has occurred.
X Description
1 scanner error
2 scanner startup error
3 scanner rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner
(J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the
laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

53.10.05 PRINTER ERROR To continue turn off then on
A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.
This is an invalid configuration.  DIMMs can not be installed in both of these slots at the same time.
Remove one of the DIMMs, or move one of the DIMMs to a different slot.

53.X0.ZZ PRINTER ERROR To continue turn off then on
An error has occurred in the onboard RAM.
1. Press to continue.
2. Turn the printer off and then back on.

53.XY.ZZ PRINTER ERROR To continue press CANCEL JOB
An error occurred on some memory of the printer.
X DIMM Type
1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
5 invalid DIMM speed Press CANCEL JOB. If the problem persists, replace the DIMM card in the slot indicated. 

54.XX PRINTER ERROR None X Description
1 temperature
3 image density sensor
5 color plane registration sensor
6 image density sensor
7 yellow drum home position sensor
8 magenta drum home pos. sensor
9 cyan drum home position sensor
10 black drum home position sensor
11 yellow density sensor
12 magenta density sensor
13 cyan density sensor
14 black density sensor
19 ETB speed control sensor
20 color plane registration sensor
21 yellow toner level sensors
22 magenta toner level sensors
23 cyan toner level sensors
24 black toner level sensors 1E or 30 Half tone calibration error Turn the printer off and then back on, then check items in the order listed.

54.1 error Check the fuser. See 50.X fuser error.
54.30 error  Wipe sensor lens clean. Run a full calibration and the error should go away.
54.3 error Check the connections. Replace the color registration detection assembly.
54.5 error Check the connections. Replace the color registration detection assembly.
54.6 error Check the connections. Replace the color registration detection assembly.
54.7, 54.8, 54.9, or 54.10 error Check the connections. Replace the drum phase sensor for the indicated color.
54.11, 54.12, 54.13, or 54.14 error Check the connections. Check the cartridge and replace it if necessary. Replace the color registration detection assembly.
54.19 error Check the ETB connection.  Replace the ETB. Replace the DC controller.
54.20 error Check the connection. Replace the color registration detection assembly.
54.21, 54.22, 54.23, or 54.24 error Check the connections. Replace the toner level sensing PCB. Replace the DC controller.

55.X PRINTER ERROR For help press?
alternates with 55.X PRINTER ERROR To continue press
 The DC controller is not communicating with the formatter.  The problem could be caused by a timing error or an intermittent connection.
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat or replace the connectors between the DC controller and the formatter.
4. If the problem persists, replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.
5. Replace the formatter. Initialize NVRAM. See NVRAM initialization.

57.X PRINTER ERROR To continue turn off then on
A printer fan error has occurred.
X Description
3 cartridge fan (vertical fan, FM3)
4 formatter fan (horizontal fan, FM2)
7 power suppply fan (FM1) Turn the printer off and then back on.
57.3 Cartridge fan error (FM3)
1. Reconnect the connectors J10 for the cartridge fan and J1102 on the DC controller PCB.
2. Immediately after starting the print operation, measure the voltage between pins 1 and 3 on the J10 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the cartridge fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.4 Formatter fan error (FM2)
1. Reconnect the connectors J11 for the formatter fan and J1102 on the DC controller PCB.
2. Immediately after turning the printer on, measure the voltage between pins 4 and 6 on the J1102 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the formatter fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.X PRINTER ERROR To continue turn off then on
 57.7 Power supply fan error (FM2)
1. Reconnect the connectors J1104 and J1133 on the DC controller PCB.
2. Disconnect the connector J1133. Immediately after turning the printer on, measure the voltage between pins 1 and 3 on the J1133 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the power supply fan.
3. Replace the low-voltage power supply.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

58.X PRINTER ERROR For help press?
alternates with 58.X PRINTER ERROR To continue turn off then on
 A memory tag error was detected.
X Description
3 CPU
4 power supply
1. Turn the printer off and then back on.
2. Replace the memory PCB.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

59.XY PRINTER ERROR For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on
 A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Turn the printer off and then back on.
2. This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.  

ETB motor error
1. Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it.
2. Reconnect the connetors J38 for the ETB motor and J1111  on the DC controller PCB.
3. Replace the ETB motor.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Fuser motor error
1. Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts.
2. Replace the fuser drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Print cartridge motor error
1. Reconnect the print cartridge connector on the DC controller PCB (J1124 for cyan, J1126 for magenta, J1125 for yellow, and J112 for black).
2. Replace the drum drive assembly for the indicated print cartridge.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

59.XY PRINTER ERROR For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on
 Developing disengaging motor error
1. Reconnect the connectors J16 for the developing disengaging motor and J1100 for the DC controller PCB.
2. Replace the developing disengaging drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

62 NO SYSTEM To continue turn off then on
 No system was found. 1. Turn the printer off and then back on.
2. Reseat the firmware DIMM, making sure it is in the 168-pin slot J1.

64 PRINTER ERROR For help press?
alternates with 64 PRINTER ERROR To continue turn off then on
 Scan buffer error. 1. Turn the printer off and then back on.
2. Perform a cold reset. See Cold reset for instructions.
3. If the message persists, replace the formatter or firmware DIMM.

68.X PERMANENT STORAGE ERROR For help press?
alternates with 68.X PERMANENT STORAGE ERROR
To continue Press ?
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. Check the printer settings to determine which settings have been changed.

68.X PERMANENT STORAGE FULL For help press ?
alternates with 68.X PERMANENT STORAGE FULL
To continue press CHECK None A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off and then back on.
3. If a 68.0 error persists, execute an NVRAM inititialization. See NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.
5. If a 68.1 errors persists, reinitialize the hard disk. See Hard disk initialization.

68.X PERMANENT STORAGE WRITE FAIL To continue press?
None A non-volatile storage device is failing to write. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. If the problem persists,  initialize NVRAM. See NVRAM initialization.
4. Reinitialize the hard disk. See Hard disk initialization.

79.XXXX PRINTER ERROR To continue turn off then on
A critical hardware error has occurred.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the firmware DIMM.
3. Reseat the formatter.
4. Replace the firmware DIMM.
5. Replace the formatter.  Calibrate the priner. See Calibrate now.

8X.YYYY EIO ERROR
The EIO accessory card in slot X has encountered a critical error.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card.

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