Error Codes

HP LaserJet P3005 Series Error Codes

Resolve control-panel messages
Control panel message –  Description –  Recommended action

10.10.00 ERROR
The device cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge.
1. Verify that a genuine HP print cartridge is installed in the device.
2. Install another print cartridge.
3. Verify that the memory tag PCA is installed in the device.
4. Verify that the memory tag connector is firmly seated in connector J510 on the ECU. You might have to remove the main cooling fan to see this connection.

10.32.00
Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies.  If you believe you purchased a genuine HP supply, visit us at http://www.hp.com/go/anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability
of certain features.
To continue printing, touch OK.

10.XX.YY SUPPLY MEMORY ERROR
For help press ?
The device cannot read or write to the printcartridge memory tag, or the memory tag is missing.
1. Open the cartridge door.
2. Remove the print cartridge, and then reinstall it.
3. Close the cartridge door.
4. Turn the device off and then on.
5. Verify that a genuine HP print cartridge is installed in the device.
6. Install another print cartridge.
7. Verify that the memory tag PCA is installed in the device.
8. Verify that the memory tag connector is firmly seated in connector J510 on the ECU. You might have to remove the main cooling fan to see this connection.
9. If the error persists, contact HP Support.

11.XX INTERNAL CLOCK ERROR
alternates with To continue press ok
The device internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time
you turn the device on.  Contact HP Support.

13.00.02 JAM IN TRAY 1
Paper is fed from tray 2 to the device by the tray 2 pick-up roller. When energized, solenoid SL2 releases a clutch, and then the pick-up roller rotates to pick up the paper and advance it into the paper path.
1. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.)
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Verify that the tray 2 pickup roller and separation pad are installed correctly.
4. Verify that solenoid SL2 is being energized. If you cannot hear it during a print job, remove tray 2, override the paper presence sensor flag, start a print job, and then see if the pick-up roller is rotating.
5. Verify that solenoid SL2 is firmly seated in connector J504 on the ECU.

13.01.00 JAM IN TRAY 1
alternates with Clear jam then press√

The paper did not reach the top of page sensor within the specified period of time. The tray 1 feed roller moves paper into the paper
path. When solenoid SL1 is energized, a clutch mechanism allows the paper stack in tray 1 to lift, and then allows the feed roller to rotate one time to move the paper into the paper path.
1. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.)
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Verify that the tray 1 pickup roller and separation pad are installed correctly.
4. Verify that solenoid SL1 is firmly seated in ECU connector J508. Verify that SL1 is being energized by removing the cover and observing the solenoid during a feed operation.
5. Open and close the cartridge door to clear the error message.

13.05.00 JAM INSIDE TOP COVER
Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated. When troubleshooting paper jams, always observe where the leading edge of the paper stops in the jam.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that the fuser motor (M2) connector is firmly seated. The fuser motor wiring is hard-wired to the back of the ECU at connector J501. The motor connector is free-standing behind the ECU. To see if the fuser motor is functional, observe the output stacker rollers while turning on the device. If the rollers rotate, the motor is functional. If
they do not rotate, verify the connection.

13.31.00 JAM INSIDE FRONT DOOR
alternates with Remove print cartridge .  A jam has occurred inside the front door.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that the face-up tray sensor (PS1) is functioning properly.
3. Verify that connection J505 is firmly seated on the ECU.
4. Open and close the cartridge door to clear the error message

13.65.00 JAM INSIDE REAR DOOR
alternates with For help press
A jam has occurred in the rear door area.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that the sensor connections on the rear of the fuser assembly are seated correctly.
3. Verify that connection J405 is firmly eated on the ECU.
4. Open and close the cartridge door to clear the error message

13.67.00 JAM INSIDE REAR DOOR
alternates with For help press
A jam has occurred in the rear door area.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that high-voltage power supply flat ribbon cable connection J404 is firmly seated on the ECU.
3. Open and close the cartridge door to clear the error message

13.XX.YY FUSER JAM INSIDE TOP COVER
alternates with For help press
A jam has occurred in the fuser area.
1. Press to see step-by-step information.
2. Open the cartridge door, and then
remove the print cartridge.
ENWW Control-panel messages 133
Control panel message Description Recommended action
3. Remove all media found.
4. Lift the metal flap, and then remove any media remaining.
5. Reinstall the print cartridge, and then close the cartridge door.
6. To exit, press 13.XX.YY JAM IN TRAY 2 A page is jammed in tray 2. 1. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.)
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Remove tray 2, clear the jam, and then reinstall tray 2.
4. Verify that the tray 2 pickup roller and separation pad are installed correctly.
5. Verify that solenoid SL2 is firmly seated on ECU connector J504. Verify that SL2 is being energized by removing the cover and observing the solenoid during a feed operation.
6. Open and close the cartridge door to clear the error message.

13.XX.YY JAM IN TRAY X
alternates with Clear jam then press
A page is jammed in the tray indicated.
1. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.)
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Verify that the tray pickup roller and separation pad are installed correctly.
4. Open and close the cartridge door to clear the error message.
NOTE: To avoid jams with heavier media, use tray 1 and the rear output bin.

13.XX.YY JAM INSIDE DUPLEXER
alternates with For help press
A jam has occurred inside the duplexer.
1. Press to see step-by-step information.
2. Remove the duplexer from the rear of the device.
3. Look inside the device duplex area and remove any media.
4. Remove any media from the duplexer.
5. Reinstall the duplexer.
6. Open and close the cartridge door to clear the error message.

13.XX.YY JAM INSIDE REAR DOOR
alternates with Clear jam then press
A jam has occurred in the duplex reversing area.
1. Press to see step-by-step information.
2. Open the rear door, and then remove all media found.
3. Close the rear door.
4. Open and close the cartridge door to clear the error message.

13.XX.YY JAM INSIDE TOP COVER
alternates with Remove print cartridge
A jam has occurred in the registration assembly area.
1. Press the to see step-by-step information.
2. Open the cartridge door, and then remove the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove any media remaining.
5. Reinstall the print cartridge, and then close the cartridge door.
6. If the message persists, verify that the flat ribbon cable at the bottom of the ECU is connected correctly.
7. To exit, press

20-INSUFFICIENT MEMORY
alternates with To continue press
The device has received more data from the computer than fits in available memory.
1. Press to continue printing.
NOTE:  Data will be lost.
2. Reduce the complexity of the print job to avoid this error.
3. Adding memory to the device may allow printing of more complex pages.

21 PAGE TOO COMPLEX
alternates with To continue press
The page-compression process is too slow for the device. Some data may be lost on the page.
1. Press to see step-by-step information.
2. To print the job with some data loss, press to exit the message, and then press . If data is lost, simplify the page content to reduce its complexity.
3. To exit, press .

22-EIO X BUFFER OVERFLOW
alternates with To continue press
For devices with an EIO device only.
The device EIO card in slot X has overflowed its I/O buffer during a busy state.
1. Press to continue printing.
NOTE: Data will be lost.
2. If the message persists, contact HP Support.

22-EMBEDDED I/O BUFFER OVERFLOW T
The embedded HP Jetdirect print server buffer has overflowed during a busy state.
1. Press to continue printing.
NOTE Data will be lost.
2. If the message persists, contact HP Support.

22-PARALLEL I/O BUFFER OVERFLOW
alternates with
To continue press
The device parallel buffer has overflowed during a busy state.
1. Press to continue printing.
NOTE Data will be lost.
2. If the message persists after exiting Help, contact HP Support.

22-SERIAL I/O BUFFER OVERFLOW
alternates with To continue press
The device serial buffer has overflowed during a busy state.
1. Press to continue printing.
NOTE Data will be lost.
2. If the message persists, contact HP Support.

22-USB I/O BUFFER OVERFLOW
alternates with To continue press
The device’s USB buffer has overflowed during a busy state.
1. Press to continue printing.
NOTE Data will be lost.
2. If the message persists, contact HP Support.

40 BAD SERIAL TRANSMISSION
alternates with To continue press
A serial data error (parity, framing, or line overrun) has occurred while the device was receiving data.
1. Press to continue printing.
NOTE Data will be lost.
2. If the message persists, contact HP Support.

40 EIO X BAD TRANSMISSION
alternates with To continue press
A connection with the card in the EIO slot has
broken.
1. Press to continue printing.
NOTE Data will be lost.
2. If the message persists, contact HP Support.

40 EMBEDDED I/O BAD TRANSMISSION
alternates with To continue press
The connection with the HP Jetdirect embedded print server has broken.
1. Press to continue printing.
NOTE Data will be lost.
2. If the message persists, contact HP Support.

41.3 UNEXPECTED SIZE IN TRAY
alternates with LOAD TRAY X
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
1. Press to print from a different tray.
2. To print from the current tray, load the tray with the size and type indicated.  Ensure that all trays are configured correctly before printing again. See Load input trays on page 19 for more information.
41.5 UNEXPECTED TYPE IN TRAY X
alternates with LOAD TRAY X
The device senses a different media type than what is configured in the tray.
1. Press to print from a different tray.
2. To print from the current tray, load the tray with the size and type indicated.  Ensure that all trays are configured correctly before printing again. See Load input trays on page 19 for more information.

41.X ERROR
alternates with To continue press
A device error has occurred.
1. Press to continue or press for more information.
2. If the message persists after exiting help, turn the device off and then on.
3. If the message persists, contact HP Support.

49.XXXX ERROR
alternates with Power off then on
A critical firmware error has occurred.
1. Turn the device off and then on.
2. Try to determine whether the error occurs intermittently, while printing, or when turning on the device.
3. If the error appears while printing, determine whether it occurs when printing from a specific computer, a specific application, or a specific file. If all other computers, applications, or files can print without the error, then the problem may be only within one print job
or computer. Make sure the computer has the most current printer drivers, or use a generic printer driver.
4. Go to http://www.hp.com/support/LJP3005.  Click Download Drivers and Software. Check for the latest firmware image version at the bottom of the page.  If this firmware image is newer than the
one installed on the device and the device can receive a firmware update, download the newer firmware upgrade.
5. Try printing a job from a different software program. If the job prints, go  back to the first program and try printing a different file. If the message appears only with a certain software program or
print job, contact the software vendor for assistance.
6. If the message persists, contact HP Support.

50.1 FUSER ERROR
AC power is not being provided to the fuser assembly. AC voltage is necessary to generate heat in the fuser assembly.
1. Verify that the fuser power cable at the back of the device is connected and the ECU is fully seated.
2. If the message persists, replace the fuser assembly.

50.6 FUSER ERROR
The main or sub thermistors are unable to provide temperature feedback to the ECU.  The main and sub thermistors monitor the
fuser assembly hot-roller temperature and provide feedback to regulate the fusing temperature.
1. Verify that the seven-wire connector is firmly seated in connector J405 on the ECU. You might have to remove the main cooling fan to see this connection.
2. Verify that the four-wire connector at the rear of the device is firmly seated in the fuser assembly.
3. Verify that the AC voltage is being provided to the fuser assembly.
4. If the message persists, replace the fuser assembly.

51.XY ERROR
alternates with To continue turn off then on A device error has occurred.
1. Press to continue or press for more information.
2. If the message persists after exiting help, turn the device off and then on.
3. If the message persists, contact HP Support.

52.00 ERROR
A scanner motor error has occurred. Scanner motor rotation is verified at the initialization of a print job.
1. Verify that the scanner motor connector and the ribbon cable from the ECU are firmly seated on the laser/scanner assembly.
2. Verify that the scanner motor connector is firmly seated in connector J402 on the ECU. You might have to remove the main cooling fan to see this connection.
3. Verify that the ribbon cable installed in connector J403 on the ECU is fully seated. (See Figure 6-9 ECU wiring on page 195.) You must remove the ECU in order to verify this connection.
4. If the message persists, replace the laser/scanner assembly.

53.10.01 ERROR UNSUPPORTED RAM
The memory DIMM is not a supported DIMM. Install a supported DIMM. See Install memory on page 26.

54.XX ERROR
A device command error has occurred.
1. Turn the device off and then on.
2. If the message persists, contact HP support.

55.XX.YY DC CONTROLLER ERROR
alternates with To continue turn off then on
The engine is not communicating with the formatter.
1. Turn the device off and then on.
2. Verify that the flat ribbon cable between the ECU and the formatter PCA is connected correctly.
3. If the message persists, replace the ECU. If the message still persists, replace the formatter.

57.03 ERROR
alternates with To continue turn off then on A sub cooling fan (FM2) error has occurred.  Fan operation is verified during device powerup.
Fan operation occurs only during powerup or during a print job.
1. Turn the device off and then on.
2. Verify that nothing is hindering or blocking the fan.
3. Verify that the fan is connected to connector J512 on the ECU PCA.  (See Figure 6-9 ECU wiring on page 195 .) You might have to
remove the main cooling fan to see this connection.
4. If the message persists, replace the fan.

57.04 ERROR
alternates with To continue turn off then on A main cooling fan (FM1) error has occurred. Fan operation is verified during device powerup.  Fan operation occurs only during powerup
or during a print job.
1. Turn the device off and then on.
2. Verify that nothing is hindering or blocking the fan.
3. Verify that the fan is connected to connector J509 on the ECU PCA.  (See Figure 6-9 ECU wiring on page 195.)
4. If the message persists, replace the fan.

59.50 ERROR
alternates with To continue turn off then on
A main motor (M1) error has occurred. Motor operation is verified during device power-up.
1. Turn the device off and then on.
2. Verify that nothing is hindering the main motor. If necessary, remove all paper trays and the print cartridge, and then turn on the device and listen for motor operation.
3. Verify that the main motor is connected to connector J407 on the ECU. (See Figure 6-9 ECU wiring on page 195.)  You might have to remove the main cooling fan to see this connection.
4. If the message persists, replace the motor.

62 NO SYSTEM
No system was found.
1. Turn the device off and then on.
2. If the message persists, replace the formatter.

64 ERROR
For help press alternates with To continue turn off then on
A scan buffer error has occurred.
1. Turn the device off and then on.
2. If the message persists, replace the formatter.

68.X PERMANENT STORAGE FULL
alternates with To continue press
A non-volatile storage device is full. Press to clear the message. Printing can continue, but unexpected behavior could
result.
X Description
0 Onboard NVRAM
1 Removable disk (flash or hard)
1. Press to continue.
2. Turn the device off and then on.
3. Perform an NVRAM initialization. (See NVRAM initialization on page 160.)
4. If the message persists, replace the formatter.

68.X PERMANENT STORAGE WRITE FAIL
alternates with To continue press
A non-volatile storage device is full. Press to clear the message. Printing can continue, but unexpected behavior could result.
X Description
0 Onboard NVRAM
1 Removable disk
1. Press to continue.
2. Turn the device off and then on.
3. Perform an NVRAM initialization. (See NVRAM initialization on page 160.)
4. If the message persists, replace the formatter.

68.X STORAGE ERROR SETTINGS CHANGED
alternates with To continue press
A non-volatile storage device is full. Press to clear the message. Printing can continue, but unexpected behavior could
result.
X Description
0 Onboard NVRAM
1. Press to continue.
2. Turn the device off and then on.
3. Perform an NVRAM initialization. (See NVRAM initialization on page 160.)
4. If the message persists, replace the formatter.

79.XXXX
alternates with To continue turn off then on A critical hardware error has occurred.
1. Turn the device off and then on.
2. If the message persists, contact HP support.

8X.YYYY EIO ERROR
The EIO accessory card has encountered a critical error.
1. Turn the device off and then on.
2. Upgrade the Jetdirect firmware. See Upgrade the HP Jetdirect firmware on page 171.
3. Try to determine whether the error occurs intermittently, while printing, or when turning on the device.
4. If the error appears while printing, determine whether it occurs when printing from a specific computer, a specific application, or a specific file. If all other computers, applications, or files can print without the error, then the problem may be only within one print job
or computer. Make sure the computer 140 Chapter 6 has the most current printer drivers, or use a generic printer driver.
5. If the error occurs when the device is first turned on, turn off the device,  disconnect the LAN cable, and then turn on the device. This process will determine if errors occur from the network connection. If errors do not appear when the LAN cable is unplugged, it is possible traffic or signal on the network might be causing the error. Make sure to try all solutions suggested, especially upgrading the Jetdirect firmware.
6. Disable the print server.
● For EIO print servers, remove the card.
● For embedded print servers, use the SERVICE menu.
7. If the problem persists, contact HP Support.

8X.YYYY EMBEDDED JETDIRECT ERROR
The HP Jetdirect embedded print server has encountered a critical error.
1. Turn the device off and then on.
2. Update the Jetdirect firmware. See Upgrade the HP Jetdirect firmware on page 171.
3. If the problem persists, contact HP Support.

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