Error Codes

HP LaserJet P2050 and P2030 Series Printer Error Codes

Covering Models P2055d, P2055dn, P2055x, P2035, P2035n

Event-log messages

Event code Description

10.0000 Black label error
10.1000 Black e-label missing
10.3000 Non-HP black
10.3100 Non-HP cloned black
10.3200 Unauthorized black supply
13.0000 Paper jam
20.0000 Memory out
21.0000 Page misfeed or mispick
41.2000 Beam detect malfunction
41.3000 Unexpected size
49              Firmware asserts
50.0000 Fuser error
50.1000 Low fuser temperature error
50.2000 Slow fuser error
50.3000 High fuser temperature error
50.4000 Fuser drive circuit error
50.7000 Fuser open error
50.8000 Low sub-thermistor fuser error
50.9000 High sub-thermistor fuser error

 

Interpret control-panel messages (HP LaserJet P2050
Series Printers only)
The control-panel messages indicate the current product status or situations that might require action.   Control-panel messages appear temporarily and might require that you acknowledge the message by  pressing OK to resume printing or by pressing X to cancel the job.

With certain messages, the job might  not finish printing or the print quality might be affected. If the message is related to printing and the auto continue  feature is on, the product will try to resume printing after the message has appeared for 10  seconds without acknowledgment.

For some messages, restarting the product might fix the problem. If a critical error persists, the product  might require service.

Control-panel messages

•Control-panel message
•Event code Description
•Recommended action

10.X Supply memory error The product has experienced a
print cartridge error.   The two cartridge memory
contacts on the right-rear side of  the print cartridge contact the
reader contacts on the product.
1. Make sure that a genuine  HP print cartridge is  installed.
2. When installing the print  cartridge, make sure that  the memory contacts on the  print cartridge and reader  contacts on the product
make a solid connection.
3. Verify that connector J581 on the engine controller  PCA is seated.
4. Replace the print cartridge.   See Print cartridge  on page 102.

13.XX Jam in <Location>
Event Code 13.0000
The product has detected a jam. Clear the jam from the location  indicated. The job should  continue to print. If it does not, try  reprinting the job.

21.X Print failure
Press [OK]  If error repeats turn off then on
Event Code  21.0000
The product cannot process the  page.
Press OK to continue printing the  job, but output might be affected.
If the error persists, turn the  power off and then on. Resend  the print job.

41.2
Press [OK]
Engine error
The product experienced an  internal error.
Turn the product power off, wait  at least 30 seconds, and then turn
the product power on and wait for  it to initialize.   If you are using a surge protector,  remove it. Plug the product directly into the wall socket. Turn the product power on.

41.3
Unexpected size in tray x
Load <SIZE>Press [OK]
Event Code 41.3000
The product has detected print media in the tray that does not match the configuration for the tray.
Load the correct media into the tray, or configure the tray for the size that you have loaded. See Load trays on page 38.

 41.X.Error
A temporary printing error has  occurred.
1. Make sure that the paper meets specifications. See Supported paper and print media on page 32. If pages  stick together, the paper
sensors might detect a sheet of paper longer than expected.
2. Verify that the paper size settings in the control panel,  printer driver, and software program match.
3. Verify that the correct paper size is loaded in the product.

49 Error
Turn off then on
The product experienced an  internal error.
Turn the product off, wait at least 30 seconds, and then turn the
product on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product  directly into the wall socket. Turn the product power on.

50.X Fuser error
Turn off then on
50.0000
50.1000
50.3000
50.4000
50.7000
50.8000
50.9000
The product has experienced an error with the fuser.
1. Turn the product power off and then on.
2. If you have replaced the fuser, make sure that the correct voltage version is installed (110 V or 220 V).
3. Make sure that the following connectors are seated:
◦ J102 on the engine controller PCA (AC voltage)
◦ J210 on the engine controller PCA (TH1)
4. Replace the fuser. See Fuser on page 158.

51.XX Error
Turn off then on
Event Code 51.0000
The product has experienced a laser/scanner assembly error.
1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
2. Make sure that the following connectors are seated:
◦ J1103. See Figure 7-5 Components on the connector PCA on page 198.
◦ J1. See Figure 7-3 Components on the left side of the product on page 196.
◦ All connectors on the laser/scanner assembly
3. If all connectors are seated and the error persists, replace the laser/scanner assembly. See Laser/ scanner assembly on page 156.

57 Fan error
Turn off then on
Event Code 57.0000
The cooling fan (FM1) rotates for approximately 35 seconds at initial start up and during a print job. The fan rotates about 30  seconds after a print job concludes.
1. Turn the product on. Listen to determine if the fan is operating. The fan is located on the upper right-side of the product.
See Figure 7-4
Components on the right  side of the product on page 197.
2. Make sure that the fan connector is security connected to J1105 on the connector PCA. See Figure 7-5 Components on the
connector PCA on page 198.
3. Replace the fan. See Fan on page 140.

59.X Error
A malfunction has been detected with the product’s main motor.
During normal operation, the main motor should rotate for about six seconds after the product is turned on.
1. Turn the product off and then on.
2. Make sure that connector J202 on the engine controller PCA is seated.
3. If the error persists, replace the main motor. See Main motor on page 174.

79 Service error
Turn off then on
Event Code  79.0000/ 79.0001
An incompatible DIMM is installed.
1. Turn the product power off.
2. Install a DIMM that the product supports. See Parts and diagrams on page 253 for a list of supported DIMMs. See Install memory (HP LaserJet P2050 Series Printers only) on page 64 for DIMM installation instructions.
3. Turn the product on.

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Error Codes

Hewlett Packard Color LaserJet Enterprise CP4020-CP4520 Series Printers Error Codes

Covering models – CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh


Interpret control-panel messages

Control-panel message types – Four types of control-panel messages can indicate the status of or problems with the product.

Message type Description – Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the status message Ready appears if the product is online.

Warning messages – Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until OK is pressed. Some warning messages are clearable.  If CLEARABLE WARNINGS is set to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages.

Error messages – Error messages communicate that some action must be performed, such as adding paper or clearing a jam.  Some error messages are auto-continuable. If AUTO-CONTINUE is set on the menus, the product will continue normal operation after an auto-continuable error message appears for 10 seconds.

NOTE: Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the stop button pauses printing and offers the option to cancel the print job.

Critical-error messages – Critical error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO-CONTINUE setting. If a critical error persists, service is required.

Control-panel messages
Error, Description
Recommended action

10.41.00  UNSUPPORTED SUPPLY IN USE
An unsupported supply is installed. If you believe you purchased a genuine HP supply, go to
http://www.hp.com/go/anticounterfeit.

10.XX.YY SUPPLY MEMORY ERROR
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.

XX values
00 = Memory tag memory error
10 = Memory tag missing
YY values
00 = Black
01 = Cyan
02 = Magenta
03 = Yellow

11.XX Internal clock error
To continue press OK , The product real-time clock has experienced an error.
XX = 01; clock battery failed
XX = 02; real time clock failed
Whenever the product is turned off and then turned on again, set the time and date at the control panel. See System setup menu on page 329.  If the error persists, you might need to replace the formatter.

13.XX.YY FUSER AREA JAM
A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY  FUSER WRAP JAM
A jam has occurred in the fuser. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY JAM ABOVE TOP OUTPUT BIN
A jam has occurred in the output area. For instructions on clearing the jam, see
Clear jams in the output bin area on page 390.

13.XX.YY JAM IN LOWER RIGHT DOOR
A jam has occurred in the lower-right door
(Tray 3).  For instructions on clearing the jam, see Clear jams in the lower right door (Tray 3, 4, or 5) on page 393.

13.XX.YY JAM IN RIGHT DOOR
A jam has occurred in the duplex and feed
area inside the right door.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY JAM IN TOP OUTPUT BIN
A jam has occurred in the top output bin. For instructions on clearing the jam, see
Clear jams in the output bin area on page 390.

13.XX.YY JAM IN TRAY 1
A jam has occurred in Tray 1. For instructions on clearing the jam, see
Clear jams in Tray 1 on page 390.

13.XX.YY JAM IN TRAY <X>
A jam has occurred in the indicated tray. For instructions on clearing the jam, see
Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 392.

13.XX.YY JAMS IN RIGHT DOOR
A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

20 INSUFFICIENT MEMORY
To continue press OK  The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.  Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA
Insufficient memory to process the print job. Install additional memory in the product.

22 EIO X BUFFER OVERFLOW
To continue press OK  Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.  Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK  Too much data was sent to the embedded HP Jetdirect print server.  Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 PARALLEL I/O BUFFER OVERFLOW
To continue press OK  The product’s parallel buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 PARALLEL SERIAL BUFFER OVERFLOW
To continue press OK  The product’s serial buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 USB I/O BUFFER OVERFLOW
To continue press OK  The product’s USB buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

40 EIO X BAD TRANSMISSION
To continue press OK  The connection between the product and the EIO card in the specified slot has been broken.  Press the OK button to clear the error message and continue printing.  Try to reinstall the EIO card.

40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK  A temporary printing error has occurred. Press the OK button to clear the error message. (Data will be lost.)

41.3 UNEXPECTED SIZE IN TRAY <X> LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK  This message appears even though the tray is loaded with the correct paper size.
1. Run the sensor test in the sensor monitor mode to verify that the cassette media size switch is functioning properly.
2. Reconnect the cassette media size switch intermediate connector J57, and connector J107 on the DC controller PCA.
3. Replace the lifter assembly.

41.5 UNEXPECTED TYPE IN TRAY <X>LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK  This message appears even though the tray is loaded with the correct paper size.
1. Reconnect the media sensor intermediate connector J77, and connector J131 on the DC controller PCA.
2. Replace the registration assembly.

41.7 ERROR
To continue press OK  Printer error
X = 2; beam detected misprint
X = 7; media transport error
Turn the product off, and then on.

48.01 TRANSFER UNIT ERROR
The transfer belt has dislocated during printing.  Turn product off then on.  If the message persists, remove and reinstall the transfer unit.

49.XXXX ERROR
To continue turn off then on  A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
1. Turn the product off and then on.
2. If the error returns, check the following items:The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.
The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing.
Upgrading the product firmware might help resolve the error. See the product user guide for more information.

50.1 FUSER ERROR
Low fuser temperature. Remove the fuser and any residual paper. 
Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.

50.2 FUSER ERROR
Fuser warm-up failure
1. Reinstall the fuser.
2. Check the connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.
3. Reconnect the connectors J160 and J162 on the DC controller PCA and connector J25 on the power line between the low voltage power supply and fuser.
4. Replace the wire harness that connects the fuser.
5. Replace the fuser. See Fuser on page 85.
6. If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.3 FUSER ERROR
High fuser temperature Reinstall the fuser. Check connector J50
between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.  If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.4 FUSER ERROR
Drive circuit fault
1. Check the power source. Make sure the
power source meets product requirements.
2. Reconnect the connector J150 on the DC controller PCA.
3. If the message persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.5 FUSER ERROR
The incorrect fuser was installed.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
2. Remove the incompatible fuser.
3. Install the correct fuser.
4. Close the right door.

50.7 FUSER ERROR
Fuser pressure-release mechanism failure
1. Reconnect the fuser-pressure release
sensor intermediate connector J60, and connector J128 on the DC controller PCA.
2. Run the sensor test in the sensor monitor mode to verify that the fuser pressure-release sensor is functioning properly. If it is not, replace the fuser pressure-release sensor.
3. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser.
4. Run the fuser pressure-release drive test in actuator drive mode to verify that the fuser motor is functioning properly.  If it is not, replace the fuser motor. See Fuser motor on page 200.
5. If the message persists, replace the fuser. See Fuser on page 85.

50.8 FUSER ERROR
Low fuser temperature. Remove the fuser and any residual paper.
Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.

50.9 FUSER ERROR
High fuser temperature. Reinstall the fuser. Check the connector J50
between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.  If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.X FUSER ERROR
A fuser error has occurred. Make sure you have the correct fuser. Reseat
the fuser. Turn the product off, and then turn the product on.

51.XY ERROR
To continue turn off then on A product error has occurred.
51.20 ERROR: black laser error
51.21 ERROR: cyan laser error
51.22 ERROR: magenta laser error
51.23 ERROR: yellow laser error Turn the product off, and then turn the product on.

52.XY ERROR
To continue turn off then on A product error has occurred.
52.00 ERROR: Scanner startup error
52.20 ERROR: Scanner rotation error
52.00 ERROR: If the laser/scanner assembly (Y/M) does not start up, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not start up, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/scanner assembly. See Laser/scanner assembly (Y/M) on page 186 or Laser/scanner assembly (C/Bk) on page 190.
52.20 ERROR: If the laser/scanner assembly (Y/M) does not rotate, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not rotate, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/ scanner assembly. See Laser/scanner assembly (Y/M) on page 186 or Laser/scanner assembly (C/Bk) on page 190.

54.XX ERROR
To continue turn off then on Error requires that the product be turned off then on.  Turn the product off, and then turn the product on.

55.XX.YY DC CONTROLLER ERROR
To continue turn off then on The print engine is not communicating with the formatter (XX = 01; DC controller memory error).  Turn the product off, and then turn the product on.  If the error persists, replace the DC controller PCA. See DC controller PCA only on page 155.

56.X ERROR
To continue turn off then on A temporary printing error has occurred
(XX
= 01; illegal input).
Turn the product off, and then turn the product on.

57.03 ERROR
To continue turn off then on Cartridge fan (FM2) is defective.
1. Reconnect the cartridge fan connector
J65, connector J263 on the high-voltage power supply lower, and connector J114 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J263-16 and J263-18 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan. See Cartridge fan and environmental sensor on page 137.

57.04 ERROR
To continue turn off then on Power-supply fan (FM1) is defective.
1. Reconnect the cartridge fan connector
J153 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J153-1 and J153-3 on DC controller PCA immediately after the product is turned on. If the voltage changes from 0 V to approximately 24V, replace the power-supply fan. See Power-supply fan on page 152.

57.06 ERROR
To continue turn off then on Exhaust fan (FM4) is defective.
1. Reconnect the cartridge fan connector
J79, connector J264 on the high-voltage power supply lower, and connector J114 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J264-1 and J264-3 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the exhaust fan. See Exhaust fan and fan duct on page 169.

57.XX ERROR
To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on.

58.XX ERROR
To continue turn off then on A temporary printing error has occurred.
58.03 ERROR: DC controller PCA is defective.
58.04 ERROR: Low-voltage power supply is defective.
58.03 ERROR: Turn the product off, and then turn the product on. If the message persists, replace the DC controller PCA.  See DC controller PCA and tray on page 161.

58.04 ERROR:
Reconnect the
connector J150 on the DC controller PCA. If the message persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

59.20 ERROR
Motor rotation error. Perform the motor component tests in the
DIAGNOSTICS menu.

59.30 ERROR
Fuser motor startup error Reconnect the connector J13 of the fuser
motor and the connector J123 on the DC controller PCA. Perform the fuser motor component test in the DIAGNOSTICS menu.  If the message persists, replace the fuser motor. See Fuser motor on page 200.

59.40 ERROR
Fuser motor rotation error Perform the fuser motor component test in
the DIAGNOSTICS menu. If the message persists, replace the fuser motor. See Fuser motor on page 200.

59.50 ERROR
Black image drum motor startup error Reconnect the connector J15 of the black
drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the black drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.51 ERROR
Cyan image drum motor startup error Reconnect the connector J16 of the cyan
drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the cyan drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.52 ERROR
Magenta image drum motor startup error Reconnect the connector J17 of the magenta
drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the magenta drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.53 ERROR
Yellow image drum motor startup error Reconnect the connector J18 of the yellow
drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the yellow drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.60 ERROR
Black image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the black drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.61 ERROR
Cyan image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the cyan drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.62 ERROR
Magenta image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the magenta drum motor.  See Yellow, magenta, cyan, and black drum motors on page 199.

59.63 ERROR
Yellow image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the yellow drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.90 ERROR
ITB motor startup error Reconnect the connector J14 of the ITB
motor and the connector J140 on the DC controller PCA. Perform the ITB motor drive component test to verify that the ITB motor is functioning properly. If the message persists, replace the ITB motor. See ITB motor on page 202.

59.A0 ERROR
ITB motor rotation error. Use the component test to activate the ITB
motor. If the motor does not function, replace the motor. See ITB motor on page 202.

59.BO
CLEANING MOTOR ERROR
REPLACE TONER COLLECTION UNIT
The residual-toner feed motor has failed.
1. Check the toner collection unit. If the unit
is full, replace it.
NOTE: Toner can clog the feed motor if the toner collection unit is full.
2. Reconnect the residual-toner feed motor connector J63 and connector J155 on the DC controller PCA.
3. Replace the residual-toner feed motor.  See Residual-toner-feed motor on page 133.

59.C0 ERROR
Developer alienation motor rotation error 1. Reconnect intermediate connector J87
of the developing disengagement sensor, connector J112 on the DC controller PCA, connector J38 of the developing disengagement motor, and the connector J261 on the high-voltage power supply D PCA.
2. Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning properly. If it is not, replace the main-drive assembly. See Main-drive assembly on page 203.
3. Run the developing unit disengagement drive test to verify that the disengagement mechanism is functioning properly. If it is not, replace the developing disengagement motor.  See Developing-disengagement motor on page 168.

59.F0 ERROR
Transfer alienation failure
1. Verify that the ITB is installed.
2. Reconnect the primary-transfer disengagement sensor J19, and connector J128 on the DC controller PCA .
3. Run the sensor test in the sensor monitor mode to verify that the primary transfer disengagement sensor is functioning properly. If not, replace the primary transfer disengagement sensor.
4. Perform the alienation drive component test in the DIAGNOSTICS menu. If not, replace the fuser motor. See Fuser motor on page 200.

60.02 ERROR
Tray 2 is not lifting correctly. 1. Reconnect connector J115 on the DC
controller PCA and the intermediate connector J58.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Tray-pickup drive assembly on page 178.
3. Reconnect connector J56 of the lifter motor. Also check J107 on the DC controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly on page 173.

60.03 ERROR
Tray 3 is not lifting correctly. 1. Reconnect connector J408 on the paper
deck controller PCA and the intermediate connector J11.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

60.04 ERROR
Tray 4 is not lifting correctly.
1. Reconnect connector J406 on the paper
deck controller PCA and the intermediate connector J21.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

60.05 ERROR
Tray 5 is not lifting correctly. 1. Reconnect the connector J403 on the
paper deck controller PCA and the intermediate connector J31.
2. Run the sensor test in the sensor monitor mode to verify that the PD cassette media stack surface sensor is functioning properly. If it is not, replace the middle pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect the connector J34 of the lifter motor and the connector. Also check J402 on the paper deck controller PCA.  4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

62 NO SYSTEM
To continue turn off then on  The product has an internal problem. Turn the product off and then on.

68.X PERMANENT STORAGE FULL
To continue press OK  The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
0 = Internal memory
1 = Removable disk

68.X PERMANENT STORAGE WRITE FAIL
To continue press OK  The product NVRAM is failing to write.  Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
0 = Internal memory
1 = Removable disk
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

68.X STORAGE ERROR SETTINGS CHANGED
To continue press OK  One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.  Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

69.X ERROR
To continue turn off then on  A temporary printing error occurred. Turn the product off, and then turn the product on.

79.XXXX ERROR
To continue turn off then on  An internal product error has occurred. Turn the product off and then on.

8X.YYYY EIO ERROR
This message appears in English only. It
indicates that the EIO card in slot X has failed.
Replace the EIO card.

8X.YYYY EMBEDDED JETDIRECT ERROR
This message appears in English only. It
indicates that the embedded HP Jet direct card has failed.

 

 

 

 

 

 
Error Codes

HP LaserJet Enterprise 600 M601, M602, and M603 Printer Error Codes

Interpret control-panel messages, status-alert messages and event code errors

The control-panel messages and event code errors indicate the current product status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

___________________________________________________________________________

10.00.33
Description A used supply is in use (end of life).

Recommended action No action necessary.

10.00.35
Description An incompatible supply is in use.

Recommended action  Install the correct HP print cartridge for this product (CE390A or CE390X).
NOTE: The CE390X cartridge is not compatible with the HP LaserJet Enterprise 600 M601.

10.00.60
Description  The black cartridge is low.

Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.69
Description  
The black cartridge is very low.

Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.91
Description  Cartridge motor stall.

Recommended action  Replace the print cartridge.

10.0X.Y0 Supply memory error
Description  
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge.

Memory error (Y = 0)
1
0.00.00 (event code) Black print cartridge

Memory tag missing (Y = 1)
10.00.10 (event code) Black print cartridge

Recommended action
Remove, and then reinstall the indicated print cartridge.

  1. If the error reappears, turn the power off, and then on.
  2. Check the cartridge memory tag. If it is damaged, replace the cartridge.
  3. If the error persists, replace the indicated print cartridge.

10.23.35
Description  
An incompatible fuser is in use.

Recommended action  Replace the fuser.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.50
Description  The fuser kit life was reset above the order threshold.

Recommended action  No action necessary.

10.23.51
Description The fuser kit life was reset above the replace threshold.
Recommended action  No action necessary.

10.23.52
Description The fuser kit life was reset above the reset threshold.

Recommended action No action necessary.

10.23.60
Description  The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual  for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.70 Printing Past Very Low
Description  The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.15
Description 
The product indicates when the maintenance might need to be replaced.

Recommended action  If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.50
Description  The maintenance kit was reset.

Recommended action  No action required.

10.26.60
Description  The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.XX.34 Used Supply In Use
Description  
The print cartridge is used.

10.00.34 (event code) Black print cartridge
Recommended action  If you believe this is a genuine HP supply, go to http://www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

10.XX.40 Genuine HP Supplies Installed
Description  
A genuine HP print cartridge has been installed.

10.00.40 (event code)  Black print cartridge
Recommended action  No action necessary.

10.XX.41 Unsupported Supply In Use
Description  The installed print cartridge is for a different product.

10.00.41 (event code)  Black print cartridge
Recommended action  Remove the print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the service manual for the correct cartridge part number.

10.XX.70 Printing past very low
Description  
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.  You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.00.70 (event code) Black print cartridge
Recommended action  If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.YY.15 Install <supply>
Description  
The indicated supply has been removed or installed incorrectly.

10.00.15 (event code) Black print cartridge

10.23.15  Fuser kit
Recommended action  Replace or install the indicated supply.  See the parts chapter in the service manual for the correct supply or kit part number.

10.YY.35 Incompatible <supply>
Description  
The indicated supply is not compatible with this product.

10.00.35 (event code)  Black print cartridge

10.23.35 (event code) Fuser
Recommended action  CAUTION: The fuser might be hot. Be careful when removing the fuser.  Install a supply that is designed for this product.  See the parts chapter in the service manual for the correct supply part number.

11.00.YY Internal clock error
Description  
The product real time clock has experienced an error.

◦ 01=dead clock

◦ 02=dead real time clock

Recommended action  Whenever the product is turned off and then turned on again, set the time and date at the control panel.  If the error persists, you might need to replace the formatter.

13.00.00
Description  
Generic jam event code.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.00.EE
Description  
Unknown door open

Recommended action  make sure that all of the doors and covers are closed.

13.A3.FF
Description  Power on jam at the Tray 3 feed sensor.

Recommended action Check the product for a jam. See the clear jams section in the service manual.

13.D3.DZ
Description 
Late to duplex re-feed jam

◦ 13.D3.D1 (event code)

◦ 13.D3.D2 (event code)

◦ 13.D3.D3 (event code)

◦ 13.D3.D4 (event code)

◦ 13.D3.D5 (event code)

◦ 13.D3.D6 (event code)

◦ 13.D3.DD (event code)

◦ 13.D3.DE (event code)

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.E5.FF
Description  A power on jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.EA.EE
Description  A door jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the component test to isolate a faulty door switch or sensor.

13.EE.FF
Description  A power on jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.FF.EE
Description  A door jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.FF
Description  
A power on residual paper jam has occurred (sensor).

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.WX.EE
Description  
This jam occurs when a door is opened during printing.

Recommended action  Make sure that the doors are fully closed.

13.WX.FF
Description  Power on residual paper jam  This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.  Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event  log will have 13.WX.FF

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Fuser Area Jam
Description  
A jam in the fuser area has occurred.

Recommended action  Clear the jam. See the clear jams section in the service manual.  Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

13.WX.YZ Fuser wrap jam
Description  
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam below control panel
Description

13.B2.9Z (event code)
Page at duplex switchback jam.

Z = the source tray number

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.WX.YZ Jam in Tray 1
Description

13.B2.D1 (event code)
Late to registration jam, from Tray 1

This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.B2.D2  Late to registration jam,  Tray 2

13.B2.D3  Late to registration jam, Tray 3

Note:  Same as above.

13.WX.YZ Jam in Tray <X>
Description  
A misfeed jam has occurred.

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside envelope feeder
Description  
A jam exists inside the envelope feeder.

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside top cover
Description  
A jam exists inside the top cover.

Recommended action  Clear the jam. See the clear jams section in the service manual.

14.00.XX
Description A feed roller error has occurred.

◦ 14.00.01 (event code)

◦ 14.00.02 (event code)

◦ 14.00.03 (event code)

◦ 14.00.04 (event code)

◦ 14.00.05 (event code)

◦ 14.00.06 (event code)

Recommended action  Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary.

20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description  The product has experienced a memory error. You might have tried to transfer too many fonts or macros.

Recommended action  Touch the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.00.00 Page Too Complex
Description 
The page decompression process was too slow for the printer.

Recommended action  Touch the OK button to continue printing (some data might be lost).

32.08.AX
Description

◦ 32.08.A1 (event code)
Shutdown event

◦ 32.08.A2 (event code)
Boot from normal shutdown event

◦ 32.08.A3 (event code)
Boot from abnormal shutdown event

Recommended action  No action necessary.

32.1C.XX

Description
◦ 32.1C.01
(event code)

NVRAM backup/restore service backup started

◦ 32.1C.02 (event code)
NVRAM backup/restore service restore started

◦ 32.1C.03 (event code)
NVRAM backup/restore administrator backup started

◦ 32.1C.04 (event code)
NVRAM backup/restore administrator restore started

◦ 32.1C.05 (event code)
Backup/restore complete

◦ 32.1C.06 (event code)
Data model failed to clone job ticket

◦ 32.1C.07 (event code)
Backup restore permissions error

◦ 32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue

◦ 32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product

◦ 32.1C.0A
(event code)

Backup file is invalid

◦ 32.1C.0B (event code)
Backup is from newer version of FW than what is currently on the product

◦ 32.1C.0C (event code)
Backup cancelled from the HP Embedded Web Server

◦ 32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy

◦ 32.1C.0E (event code)
Backup/restore timeout while communicating with the formatter

◦ 32.1C.0F (event code)
Backup/restore timeout while communicating with the finisher firmware

◦ 32.1C.10 (event code)
Backup/restore timeout while communicating with the scanner firmware

◦ 32.1C.11 (event code)
Backup/restore timeout while communicating with the engine

◦ 32.1C.12 (event code)
Backup/restore timeout while communicating with the disk

◦ 32.1C.13 (event code)
Scheduled backup failure

◦ 32.1C.14 (event code)
NVRAM restore timeout while communicating with the formatter

◦ 32.1C.15 (event code)
NVRAM restore timeout while communicating with the finisher firmware

◦ 32.1C.16 (event code)
NVRAM restore timeout while communicating with the scanner firmware

◦ 32.1C.17 (event code)
NVRAM restore timeout while communicating with the engine

◦ 32.1C.18 (event code)
Backup of copy subsystem failed

◦ 32.1C.19 (event code)
Backup of fax subsystem failed

◦ 32.1C.1A (event code)
Backup of digital send subsystem failed

◦ 32.1C.1B (event code)
Backup of print subsystem failed

◦ 32.1C.1C (event code)
Backup of networking subsystem failed

◦ 32.1C.1D (event code)
Backup of finishing subsystem failed

◦ 32.1C.1E (event code)
Restore of copy subsystem failed

◦ 32.1C.1F (event code)
Restore of fax subsystem failed

◦ 32.1C.20 (event code)
Restore of digital send subsystem failed

◦ 32.1C.21 (event code)
Restore of print subsystem failed

◦ 32.1C.22 (event code)
Restore of networking subsystem failed

◦ 32.1C.24 (event code)
NVRAM backup/restore successful

◦ 32.1C.25 (event code)
Reset of copy subsystem failed

◦ 32.1C.26 (event code)
Reset of fax subsystem failed

◦ 32.1C.27 (event code)
Reset of digital send subsystem failed

◦ 32.1C.28 (event code)
Reset of print subsystem failed

◦ 32.1C.29 (event code)
Reset of networking subsystem failed

32.1C.2A (event code)
Reset of finishing subsystem failed

◦ 32.1C.2B (event code)
Reset formatter timeout

◦ 32.1C.2C (event code)
Reset finisher timeout

◦ 32.1C.2D (event code)
Reset scanner timeout

◦ 32.1C.2E (event code)
Reset engine timeout

◦ 32.1C.2F (event code)
Reset failure
Recommended action

◦ 32.1C.01 (event code)
No action necessary

◦ 32.1C.02 (event code)
No action necessary

◦ 32.1C.03 (event code)
No action necessary

◦ 32.1C.04 (event code)
No action necessary

◦ 32.1C.05 (event code)
No action necessary

◦ 32.1C.06 (event code)
Retry

◦ 32.1C.07 (event code)
Retry

◦ 32.1C.08 (event code)
Remove stored jobs and retry
Use larger capacity storage device
Check network share

◦ 32.1C.09 (event code)
Use a valid backup file

◦ 32.1C.0A (event code)
Use a valid backup file
Reboot and observe state of product
Do a partition clean using the Preboot menu.

◦ 32.1C.0B (event code)
Use a valid backup file or put correct firmware version on the product.

◦ 32.1C.0C (event code)
No action necessary

◦ 32.1C.0D (event code)
Reboot and then retry the backup/restore

◦ 32.1C.0E (event code)
Turn the product off then on and retry

◦ 32.1C.0F (event code)
Turn the product off then on and retry

◦ 32.1C.10 (event code)
Turn the product off then on and retry

◦ 32.1C.11 (event code)
Turn the product off then on and retry

◦ 32.1C.12 (event code)
Turn the product off then on and retry

◦ 32.1C.13 (event code)
Turn the product off then on and retry

◦ 32.1C.14 (event code)
Turn the product off then on and retry

◦ 32.1C.15 (event code)
Turn the product off then on and retry

◦ 32.1C.16 (event code)
Turn the product off then on and retry

◦ 32.1C.17 (event code)
Turn the product off then on and retry

◦ 32.1C.18 (event code)
Turn the product off then on and retry

◦ 32.1C.19 (event code)
Turn the product off then on and retry

◦ 32.1C.1A (event code)
Turn the product off then on and retry

◦ 32.1C.1B (event code)
Turn the product off then on and retry

◦ 32.1C.1C (event code)
Turn the product off then on and retry

◦ 32.1C.1D (event code)
Turn the product off then on and retry

◦ 32.1C.1E (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.1F (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.20 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.21 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.22 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.24 (event code)
Turn the product off then on and retry.

◦ 32.1C.25 (event code)
Turn the product off then on and retry.

◦ 32.1C.26 (event code)
Turn the product off then on and retry.

◦ 32.1C.27 (event code)
Turn the product off then on and retry.

◦ 32.1C.28 (event code)
Turn the product off then on and retry.

◦ 32.1C.29 (event code)
Turn the product off then on and retry.

◦ 32.1C.2A (event code)
Turn the product off then on and retry.

◦ 32.1C.2B (event code)
Turn the product off then on and retry.

◦ 32.1C.2C (event code)
Turn the product off then on and retry.

◦ 32.1C.2D (event code)
Turn the product off then on and retry.

◦ 32.1C.2E (event code)
Turn the product off then on and retry.

◦ 32.1C.2f (event code)
Turn the product off then on and retry.

32.21.00
Description  
Corrupt firmware in external accessory

Recommended action  Turn the product off, then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

33.01.XX
Description

◦ 33.01.01 (event code)
A restore process has occurred.

◦ 33.01.02 (event code)
A save process has occurred.
Recommended action  No action necessary.

33.XX.YY Used board/disk
Description  
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

Recommended action To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk.
To delete the data on the board or disk and continue, touch the OK button.

40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description  
The USB buffer has overflowed.

Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description 
The product has experienced a JetDirect buffer overflow.

Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description  
The USB device has been removed.

Recommended action  Touch the OK button to clear the error message. (Data will be lost.)  Install the USB device.

41.02.00 Error
Description  
A beam detected misprint error.

Recommended action  Turn the product off, and then on.  If the error persists, replace the laser/scanner assembly.

41.03.YZ Unexpected size in envelope feeder To use another tray, touch “Options”
Description 
The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action  Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning.
If the error persists, replace the envelope feeder.

41.03.YZ Unexpected size in tray <X>
Description  The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 1
Source is Tray 1
Z = 2
Source is Tray 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.  If the error persists, replace the lifter assembly.

41.05.YZ Unexpected type in tray <X>
Description  
The product detected a different paper type than expected.

◦ Y = 0 (expected type)
Unknown
◦ Y = 1 (expected type)
Normal media
◦ Y = 3 (expected type)
LBP OHT
◦ Y = 6 (expected type)
Non-assured OHT
◦ Y = 7 (expected type)
Heavy media
◦ Y = 8 (expected type)
Light media
◦ Y = 9 (expected type)
Rough media
◦ Y = C (expected type)
Heavy media 3
◦ Y = D (expected type)
Heavy media 2
◦ Z = 1 (detected type)
Normal media
◦ Z = 3 (detected type)
LBP OHT
◦ Z = 6 (detected type)
Non-assured OHT
◦ Z = 7 (detected type)
Heavy media
◦ Z = 8 (detected type)
Light media
◦ Z = 9 (detected type)
Rough media
◦ Z = B (detected type)
Heavy glossy media (glossy media 2)
◦ Z = C (detected type)
Heavy media 3
◦ Z = D (detected type)
Heavy media 2

Recommended action  Load the tray with the size and type of paper indicated, or use another tray if available.  If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.
Clean the Media Sensor.  If the error persists, replace the paper pickup assembly.

41.XX.YZ Error To continue, touch “OK”
Description  
A product error has occurred.

◦ XX = error type
◦ Y = fuser mode
◦ Z = input tray
◦ XX = 02
Beam detect misprint
◦ XX = 09
Sub thermistor abnormally high
◦ XX = 18

Scan line inclination adjustment
◦ XX = 20
Image drum HV
◦ Y = 2
Normal typed (not AutoSense)
◦ Y = 3)
Light media 1, 2, 3: typed or AutoSense
◦ Y = 4
Heavy media 1: typed or AutoSense
◦ Z = 0
Envelope feeder
◦ Z = 1
Tray 1
◦ Z = 2
Tray 2
◦ Z = 3
Tray 3
◦ Z = 4
Tray 4
◦ Z = 5
Tray 5
◦ Z = 6
Tray 6
◦ Z = D
Duplexer

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

42.XX.YY
Description  
Internal system failure

Recommended action  Turn the product of,f then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

47.00.XX
Description  
Back channel internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.01.XX
Description  
Image transformer internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.02.XX
Description  
Job parser internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.03.XX
Description  Print job internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.04.XX
Description  
Print spooler 9100 internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.05.00
Description  
Print spooler framework internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.06.XX
Description  
Print App internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description  
The device is unable to access or implement one of the image patterns files.

Y = calibration type, Z = event
◦ 47.FC.20 (event code)
Error Diffusion Image not found at system initialization

◦ 47.FC.21 (event code)
Error Diffusion Store image failure

◦ 47.FC.22 (event code)
Error Diffusion Image not found

◦ 47.FC.23
Error Diffusion Print engine execution failure

◦ 47.FC.300 (event code)
Drum Speed Adjustment Image not found at system initialization

◦ 47.FC.31 (event code)Drum Speed Adjustment Store image failure

◦ 47.FC.32 (event code)
Drum Speed Adjustment Image not found

◦ 47.FC.33 (event code)
Drum Speed Adjustment Print engine execution failure

◦ 47.FC.40 (event code)
Pulse Width Modulation Image not found at system initializatione

◦ 47.FC.41 (event code)

Pulse Width Modulation Store image failure
◦ 47.FC.42 (event code)

Pulse Width Modulation Image not found

◦ 47.FC.43 (event code)
Pulse Width Modulation Print engine execution failure

Recommended action  Turn the product off, and then on.  If the error persists, reload the firmware.

49.XX.YY To continue turn off then on
Description  A firmware error has occurred.

Recommended action

  1. Turn the product off, and then on.
  2. If the error returns, check the following:
  • The error might be caused by a network connectivity problem.
  • Damaged interface cable
  • Damaged USB port
  • Invalid network configuration setting
  • The error might be caused by the print job.
  • Invalid printer driver
  • Problem with the software application
  • Problem with the file
  1. If the error persists, perform a firmware upgrade.

50.WX.YZ Fuser error To continue turn off then on
Description

The fuser has experienced an error.

W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state

Recommended action
W = 2

Fuser warm up failure

  1. Reconnect the connector (J128) between the fuser and the DC controller PCA.
  2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 3

Low temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser.
  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA.
  4. If the error persists, replace the low-voltage power supply.

W = 4

High temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 6

Drive circuit fault

  1. Check the power source. Make sure the power source meets product requirements.

NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the

fuser temperature control does not work properly and causes this error.

  1. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and J96.
  1. If the error persists, replace the low-voltage power supply.

W = 10

Low temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 11

High temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 12

Fuser pressure release mechanism failure

  1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).
  2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working, replace the fuser.
  1. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89).
  2. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the motor fails the test, replace the fuser motor.
  1. If the error persists replace the fuser.

50.22.xx  See This article for troubleshooting steps

51.00.YY Error
Description  
Laser/scanner error

◦ YY = 20

Black laser/scanner error

Recommended action

 

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. If the error persists, replace the laser/scanner.

52.XX.00 Error To continue turn off then on
Description  Laser/scanner error

◦ XX = 00

laser/scanner motor startup error

◦ XX = 20

Laser/scanner rotation error

Recommended action

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner.

NOTE: Listen for a high pitched whine from the motor.

  1. If the error persists, replace the laser/scanner.

54.XX.YY Error

Description

A sensor error has occurred.

Recommended action

54.00.03

Environmental sensor (TH3) failure

  1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the

product on.

  1. If the environment sensor has been removed or replaced, check the connector (J199) on the

environment sensor and the connector (J63) on the DC controller PCA.

  1. If the error persists, replace the environment sensor assembly.

54.06.21

Primary laser/scanner beam detect abnormality

  1. Turn the product off, and then on.
  2. If the product has had parts removed or replace, check the connector (J93) on the DC controller PCA.
  1. If the error persists, replace the laser/scanner assembly.

55.00.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.00.01 (event code)

DC controller memory error

◦ 55.00.03 (event code

DC controller no engine response

◦ 55.00.04 (event code

DC controller communications timeout

Recommended action  Turn the product off, and then on.  If the error persists, replace the DC controller PCA.

55.0X.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.01.06 (event code)

NVRAM memory data error warning

◦ 55.02.06 (event code)

NVRAM memory access error warning

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

56.00.YY Error To continue turn off then on
Description  Optional paper trays communication error

Recommended action  Turn the product off, and then on.  If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder).  Check the input connectors for damage. If a connector is damaged, replace the connector.

57.00.0Y Error To continue turn off then on
Description  
Fan error

Recommended action

57.00.03
Main fan (FN101) failure

  1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FN101).
  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the main fan (FN101).

57.00.04
Laser/scanner fan (FN102) failure

  1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA.
  2. If the error persists, replace the laser/scanner fan (FN102).

57.00.06
Cartridge fan (FN301) failure

  1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA.
  2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA.
  3. If the error persists, replace the cartridge fan (FN301).

57.00.05
Cartridge front-side fan (FN103) failure

  1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise

is heard, replace the cartridge front-side fan (FN103).

  1. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA.
  2. If the error persists, replace the cartridge front-side fan (FN103).

57.00.07
Duplex fan (FN107) failure

  1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is

heard, replace the duplex fan (FN107).

  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the duplexer.

58.00.0Y Error To continue turn off then on
Description
 A sensor error has occurred.

Recommended action

58.00.05

Environmental sensor (TH3) failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA.
  3. If the error persists, replace the environmental sensor (TH3).

58.00.03

DC controller CPU failure

  1. Turn the product off.
  2. Check all of the connectors on the DC controller PCA.
  3. If the error persists, replace the DC controller PCA.

58.00.04

LVPS failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check

the connector (J85 and J95) on the DC controller PCA.

  1. If the error persists, replace the LVPS.

59.00.YY error To continue turn off then on
Description  A motor error has occurred.

◦ YY = 00

Paper path malfunction

Recommended action

59.00.20 or 59.00.30

Feed motor (M101) failure (start-up or rotational)

  1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA.
  1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).

59.00.40 or 59.00.50

Fuser motor (M299) failure (start-up or rotational)

  1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA.
  1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).

59.00.60 or 59.00.70

Drum motor (M102) failure (start-up or rotational)

  1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA.
  1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).

59.A2.0x Error
Description  
A product error has occurred.

Recommended action

59.A2.02 or 59.A2.11

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.
  1. Check the media stack surface sensor lever and place it in the correct position to move smoothly.  Replace the media stack surface sensor lever if it is damaged.
  1. If the error persists, replace the lifter drive assembly (Tray 2).

59.A2.12 to 59.A2.15

Lifter driver assembly Tray 3 to 6 motor failure

  1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.
  2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.
  3. Replace the sheet feeder media stack surface sensor.
  4. If the error persists, replace the lifter motor for the specific sheet feeder.

60.00.0Y Tray <Y> lifting error
Description  A tray lift motor error has occurred.

Recommended action

60.00.02

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface  sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC  controller PCA.
  1. Check the media stack surface sensor level and place it in the correct position to move smoothly.

Replace the sensor lever if it is damaged.

  1. Replace the media stack surface sensor.
  2. If the error persists, replace the lifter drive assembly (Tray 2).

60.00.12 to 60.00.15

Lifter driver assembly Tray 3 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors

are properly functioning.

  1. If this part has been removed or replace, check the connector (1605 and 1608) on the on the

paper feeder controller PCA.

  1. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.
  2. Replace the sheet feeder media stack surface sensor.
  3. If the error persists, replace the lifter drive assembly (Tray 3-6).

62.00.00 No system To continue turn off then on
Description  
Internal system failure

Recommended action  Turn the product off, and then on.

If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.

If the firmware upgrade does not resolve the problem, replace the hard disk.

65.X0.A1 Output accessory disconnected
Description

An external paper handling accessory connection has been interrupted.

Recommended action

  1. Turn the product off.
  2. Make sure that all packing materials have been removed from the paper handling accessory.
  3. Check the paper path for obstructions, or jammed paper.
  4. Check the accessory cable connection.
  5. Turn the product on. If the error persists, replace the accessory.

66.80.YY Stapler/Stacker failure
Description  
An external paper handling accessory error has occurred.

◦ 66.80.01 (event code)

Y-align malfunction

◦ 66.80.02 (event code)

Jogger malfunction

◦ 66.80.03 (event code)

Stapler malfunction

◦ 66.80.21 (event code)

Lift up malfunction

◦ 66.80.22 (event code)

Lift down malfunction

◦ 66.80.23 (event code)

Lift sensor malfunction

◦ 66.80.33 (event code)

Output roller malfunction

◦ 66.80.35 (event code)

Self priming malfunction

◦ 66.80.51 (event code)

System error (FW error)

◦ 66.80.55 (event code)

System error 5 (FW error)

◦ 66.80.56 (event code)

System error 6 (FW error)

◦ 66.80.57 (event code)

System error 7 (FW error)

◦ 66.80.58 (event code)

System error 8 (FW error)

◦ 66.80.59 (event code)

System error 9 (FW error)

◦ 66.80.60 (event code)

System error 10 (inter-page delay mismatch)

◦ 66.80.61 (event code)

System error 11 (lifter task trouble)

◦ 66.80.62 (event code)

System error 12 (inter-page delay mismatch)

◦ 66.80.63 (event code)

System error 13 (FW error)

◦ 66.80.64 (event code)

System error 14 (FW error)

◦ 66.80.65 (event code)

System error 15 (FW error)

◦ 66.80.70 (event code)

Page-info in flush

◦ 66.80.71 (event code)

Flush request in PDLV

◦ 66.80.72 (event code)

Delivery notice error

◦ 66.80.73 (event code)

Flush request in checking paper path

◦ 66.80.74 (event code)

Checking paper path start in PDLV

◦ 66.80.75 (event code)

Flush request in flush

◦ 66.80.76 (event code)

Non-flush complete

Recommended action

Turn the product off, and then on.

If the error persists, replace the paper handling device.

69.11.YY Error To continue turn off then on
Description  
Duplexer error

Recommended action

Turn the product off, and then on.

If the error persists, replace the duplexer.

70.00.00 Error To continue turn off then on
Description  DC controller failure

Recommended action   Turn the product off, and then on.  If the error persists, replace the DC controller.

79.XX.YY Error To continue turn off then on
Description

This error can be caused by corrupted print jobs, software application issues, non-product specific

printer drivers, poor-quality USB or network cables, bad network connections or incorrect network

configurations, invalid firmware operations, or unsupported accessories.

Recommended action

  1. Turn the product off, and then on.
  2. If the error persists, check the following:
  • The error might be caused by a network connectivity problem, such as a bad interface cable,

a bad USB port, or an invalid network configuration setting.

  • The error might be caused by the print job, an invalid print driver, a problem with the

software application, or a problem with the file you are printing.

Make sure you are using the correct printer driver. Try printing using a different software

application. Try printing a different file or print job.

  • Upgrading the product firmware might resolve the problem.

80.0X.YY Embedded JetDirect error
Description  Embedded HP JetDirect print server critical error

◦ 80.01.80 (event code)

No heartbeat

◦ 80.01.81 (event code)

Reclaim timeout

◦ 80.01.82 (event code)

Invalid data length

◦ 80.01.8B (event code)

Invalid max outstanding packet header field

◦ 80.01.8C (event code)

Invalid channel mapping response

◦ 80.03.01 (event code)

No PGP buffers

◦ 80.03.02 (event code)

Channel table full

◦ 80.03.03 (event code)

Producer index not reset

◦ 80.03.04 (event code)

Consumer index not reset

◦ 80.03.05 (event code)

Queue position size too small

◦ 80.03.06 (event code)

Transport overflow

◦ 80.03.07 (event code)

No overflow packets

◦ 80.03.08 (event code)

Invalid identify response

◦ 80.03.09 (event code)

Invalid channel map return status

◦ 80.03.1080.03.10 (event code)

Invalid reclaim return status

◦ 80.03.12 (event code)

Datagram invalid buffer

◦ 80.03.13 (event code)

Max stream channels

◦ 80.03.14 (event code)

Max datagram channels

◦ 80.03.15 (event code)

Card reset failed

◦ 80.03.16 (event code)

Self test failure

◦ 80.03.17 (event code)

Unknown PGP packet

◦ 80.03.18 (event code)

Duplicate I/O channel.

Recommended action

Turn the product off, and then on.

If the error persists, replace the formatter.

81.YY.ZZ EIO-1 Card Failure
Description  An EIO error has occurred.

◦ 81.01.80 (event code)

No heartbeat

◦ 81.01.81 (event code)

Reclaim timeout

◦ 81.01.82 (event code)

Invalid data length

◦ 81.01.8B (event code)

Invalid max outstanding

◦ 81.01.8C (event code)

Invalid channel mapping

◦ 81.03.01 (event code)

No PGP buffers

◦ 81.03.02 (event code)

Channel table full

◦ 81.03.03 (event code)

Producer index not reset

◦ 81.03.04 (event code)

Consumer index not reset

◦ 81.03.05 (event code)

Queue position size

◦ 81.03.06 (event code)

Transport overflow

◦ 81.03.07 (event code)

No overflow packets

◦ 81.03.08 (event code)

Invalid identify response

◦ 81.03.09 (event code)

Invalid channel map return

◦ 81.03.10 (event code)

Invalid reclaim return status

◦ 81.03.12 (event code)

Datagram invalid buffer

◦ 81.03.13 (event code)

Max stream channels

◦ 81.03.14 (event code)

Max datagram channels

◦ 81.03.15 (event code)

Card reset failed

◦ 81.03.16 (event code)

Self test failure

◦ 81.03.17 (event code)

Unknown PGP packet

◦ 81.03.18 (event code)

Duplicate I/O channel

Recommended action

Turn the product off, and then on.

If the error persists, replace the EIO device..

82.73.46 OR 82.73.47

Description  A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.
Recommended action

  1. Turn the product off, and then on.
  2. Use the Clean Disk item in the Preboot menu.
  3. Reload the firmware.

98.00.01 Corrupt data in firmware volume

Description

Data corruption has occurred in the firmware volume

Recommended action

Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.02 Corrupt data in solutions volume
Description  Data corruption has occurred in the solutions volume

Recommended action  Turn the product off, and then on.  Use the Clean Disk item in the Preboot menu.  Reload the firmware.

98.00.03 Corrupt data in configuration volume
Description

Data corruption has occurred in the configuration volume

Recommended action  Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.04 Corrupt data in job data volume
Description  Data corruption has occurred in the job data volume

Recommended action  Turn the product off, and then on.  Rerun the file erase function.

99.00.01 Upgrade not performed file is corrupt
Description  A remote firmware upgrade (RFU) was not performed.  CRC error in the firmware image (bad image).

Recommended action  Download the RFU file and attempt the upgrade again.

99.00.02 Upgrade not performed timeout during receive
Description  
A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading header number and size. Indicates a problem with the network environment,  not the device.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good  connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.03 Upgrade not performed error writing to disk
Description A remote firmware upgrade (RFU) was not performed.

Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, perform the Clean Disk process. You will then need to download firmware

from the Preboot menu.

  1. If the error persists, replace the hard disk.

99.00.04 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading rest of header.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.05 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.

I/O timeout when reading image data.
Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.06 Upgrade not performed error reading upgrade
Description A remote firmware upgrade (RFU) was not performed.

Unexpected read error when reading header number and size.
Recommended action  Download the RFU file and attempt the upgrade again.

  1. If the error persists, replace the hard disk.

99.00.07 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading rest of header.

Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.08 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading image data.

Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.09 Upgrade canceled by user
Description A remote firmware upgrade (RFU) was not performed.  The RFU was canceled by the user.

Recommended action  Resend the RFU.

99.00.10 Upgrade canceled by user
Description  
A remote firmware upgrade (RFU) was not performed.  Job canceled when reading header number and size.

Recommended action  Resend the RFU.

99.00.11 Upgrade canceled by user
Description  
A remote firmware upgrade (RFU) was not performed.  Job canceled when reading rest of header.

Recommended action  Resend the RFU.

99.00.12 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.

Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.13 Upgrade not performed the file is invalid
Description  
A remote firmware upgrade (RFU) was not performed.

Header number is 2 but header size doesn’t match version 2 size.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.14 Upgrade not performed the file is invalid
Description  
A remote firmware upgrade (RFU) was not performed.  The file is invalid.

Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.2X

Description
◦ 99.00.20 (event log)

The bundle is not for this product

◦ 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid

◦ 99.00.22 (event log)
The bundle header version is not supported by this firmware

◦ 99.00.23 (event log)
The package header version is not supported by this firmware

◦ 99.00.24 (event log)
◦ The format of the bundle is invalid

◦ 99.00.25 (event log)
The format of the package is invalid

◦ 99.00.26 (event log)
A CRC32 check did not pass

◦ 99.00.27 (event log)
An I/O error occurred while downloading the bundle
Recommended action  Download the correct firmware file from http://www.hp.com/go/lj600Series_firmware, and then resend the  firmware upgrade.

99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error  persists, try the sending the upgrade by another method (USB or Embedded Web Server).

99.09.60 Unsupported disk
Description  Preboot menu error.

The hard disk currently installed is not recognized or supported by the product.
Recommended action  Install the correct hard disk for this product.

99.09.61 Unsupported disk
Description  
Preboot menu error.

The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action  Access the Preboot menu and then select Lock Disk to lock the disk.

99.09.62 Unknown disk
Description  Preboot menu error.  The installed disk was previously locked in another product.

Recommended action  Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different  product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk.

 

99.09.63 Incorrect disk
Description  
A new or blank disk has been installed in a device which previously had an encrypted disk.

Recommended action  Follow the procedure to load firmware on a new hard disk and then lock it to this product.

99.09.64 Disk malfunction
Description A fatal hard disk failure has occurred.

Recommended action  Replace the hard disk drive.

99.09.65 Disk data error
Description 
Disk data corruption has occurred.

Recommended action  Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

99.09.66 No disk installed
Description  
A disk drive is not installed in the product.

Recommended action  Install a compatible hard disk drive.

99.09.67 Disk is not bootable please download firmware
Description  
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.

Recommended action

  1. Press any key to continue to the main Preboot menu.
  2. Press the Help button to see the help text for the error.
  3. Select the Administrator menu.

NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays.

  1. Select the Download item.
  2. The user can now download a new firmware bundle to the product.

99.XX.YY
Description  
Firmware installation error

Recommended action  Reload the firmware.
<binname> full Remove all paper from bin
Description  The specified output bin is full.
Recommended action  Empty the bin to continue printing.

Error Codes

Helwett Packard Laser Jet P4014, P4015, P4515 Error Codes

Control panel message Description Recommended action

10.10.00 SUPPLY MEMORY ERROR The product has experienced a print cartridge error.

1. Ensure that the cartridge is a genuine HP print cartridge.
2. Verify the connector at J74 on the DC controller PCA is securely connected.
3. Replace the print cartridge.

10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>
For help press t least one shipping lock is installed.
1. Open the top cover.
2. Pull the tape and then remove the print cartridge.
3. Remove the orange tabs from the print cartridge.
4. Remove the plastic insert and foam from the print cartridge area.
5. Reinsert the print cartridge and then close the top cover.

10.XX.YY SUPPLY MEMORY ERROR For help press ?
error has occurred in one or more of the product’s supplies. Values of XX and YY are listed below:
XX00 = memory is defective
XX01 = memory is missing
YY00 = cartridge
● Turn the product off and then on to clear the message.
● Replace the print cartridge.

11.XX INTERNAL CLOCK ERROR To continue press OK
The real time clock has experienced an error.
1. Power cycle the product to see if the message clears.
2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine.
If the initialization routine is successful, you will need to re-enter several configuration parameters (such as the page count and the serial number).
3. If the error persists, replace the formatter PCA.

13.01.00 Jam in Tray 1 The Tray 1 pickup roller or solenoid might not be working correctly.
1. Load paper in Tray 1, and then use the paper path test to pull paper. Verify that the roller rotates.
2. If someone has performed maintenance on the product recently, verify that the Tray 1 pickup roller, feed roller, and separation roller have been installed correctly.
3. From the DIAGNOSTICS menu, run the multipurpose tray (Tray 1) solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is nitiated. If the solenoid is not being energized, verify that the solenoid Connector is attached to connector J71 on the DC controller PCA.
4. If the error persists, replace the Tray 1 solenoid (SL102).

13.03.00 Jam in Tray 2
The paper path might have an obstruction, or
the Tray 2 solenoid might not be working correctly.
1. Inspect the paper path and ensure no obstacles are blocking the paper path.
2. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly.
3. From the DIAGNOSTICS menu, run the Tray 2 pickup solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid
is not being energized, verify that the solenoid connector is attached to connector J72 on the DC controller PCA.
4. If the error persists, replace the Tray 2 pickup solenoid (SL101).

13.03.00 JAM IN TRAY X A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.
1. Inspect the paper path and remove any obstructions.
2. Verify that the tray is not loaded incorrectly or overfilled.
3. For Trays 3, 4, 5, or 6, verify that the trays are stacked correctly.
4. Verify that the media meets HP media specifications.
5. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly.
6. Verify that connector J77 on the DC controller PCA is firmly seated.
7. From the DIAGNOSTICS menu, run the feed roller clutch (CL101) component test.
8. If the tray pickup motor rotates, yet the drive gears directly below the motor (on the Tray 2 pickup assembly) do not rotate, the clutch is not functioning properly. Replace the feed roller assembly.

13.20.00 JAM INSIDE <LOCATION> Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations.
TRAY 2
TOP COVER
REAR DOOR
DUPLEXER
TRAY 2
Remove the tray, and then check the paper path for obstructions. Perform a manual sensor test and observe the prefeed sensor (PS102) status (B). Toggle the sensor flag to determine if the status
changes.
TOP COVER
Remove the print cartridge, and then check the paper path for obstructions. Verify that the top-of-page sensor (PS103) and the media width sensors (PS106 and PS108) are unblocked.
Perform a manual sensor test and observe the status of these sensors. Toggle the sensor flags to determine if their status changes.

REAR DOOR
Open or remove the rear face-up bin, and then check the paper path on each side of the fusing assembly for obstructions. Remove the fuser, if necessary. Perform a manual sensor test and observe the fuser delivery sensor (PS700) status (C). Toggle the sensor flag to determine if the status changes.
DUPLEXER
Remove the duplexer, and then check the paper path for obstructions. If the message persists, replace the duplexer.

13.JJ.NT DEVICE WARNING The external device sent a warning. No action is necessary.

13.JJ.NT JAM IN <LOCATION> A jam has occurred in the specified location. Remove jammed paper from the specified location.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.

13.JJ.NT JAM INSIDE <LOCATION> A jam has occurred in the specified location. Remove jammed paper from the specified location.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.

13.JJ.NT PAPER JAM OPEN INPUT TRAYS alternates with Open all trays
A jam has occurred in an input tray.
1. Open the top cover.
2. Remove the print cartridge and any paper.
3. Reinstall the print cartridge and close the top cover.
4. Close all trays.

21 PAGE TOO COMPLEX For help press ?
alternates with 21 PAGE TOO COMPLEX To continue press OK
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
Press OK to print the transferred data (some data might be lost).
If this message appears often, simplify the print job or install additional memory.

22 EIO X BUFFER OVERFLOW To continue press OK
Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
Press OK to clear the message. (The job will not be printed.)
Check the host configuration. If the message persists, contact an HPauthorized service or support provider.

22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the product’s internal HP Jetdirect.
Press OK to continue printing. Some data may be lost.

22 USB I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the USB port. Press OK to clear the error message. (The job will not be printed.)

40 EIO X BAD TRANSMISSION
To continue press OK
The connection has been broken between the product and the EIO card in the specified slot [X].
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
Press OK to clear the error message and continue printing.

40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
The connection has been broken between the product and HP Jetdirect print server.
1. Print the configuration and Embedded JetDirect pages to verify that the card status is “Ready,” and that the protocol reads “Ready.”
2. Verify that all the configuration parameters (IP address, configuration method, and domain) are correct.
3. Verify that you are using a working network cable.
4. Verify you can “ping” a network address from the product.
5. Verify that the HP JetDirect print server has the latest firmware. HP JetDirect firmware is part of the product firmware. Find the latest product firmware at http://www.hp.com.

41.X ERROR
For help press ? alternates with 41.X ERROR To continue press OK
A temporary printing error occurred.
1. Press OK to see if the page will print. If necessary, turn the product off and then on.
2. Verify that the loaded paper meets HP specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product.
3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match.
4. Verify that the correct size paper is loaded in the input tray.

41.8 Error
Misprint error
Turn the power off and back  on.  If the error continues replace the fusing assembly.  More than likely, the heating element located inside the fuser is bad. 
Symptom
– it will print several pages then pause and say processing.  Moments later it will continue to print.  This could happen again and again.  Strange thing that it doesn’t  show a 50 error.  I believe this is caused because of faulty firmware writing by HP.

49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
1. Turn off the product, and then turn it on.
2. Press Stop to clear the print job from the product memory.
3. Turn off the product, and then turn it on.
4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance.
5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer.
6. Turn off the product.
7. Remove all EIO devices from the product.
8. Turn on the product.
9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device.
10. Replace an EIO device if you determine that it causes the error.

50.X FUSER ERROR
For help press?
A fuser error has occurred. The values for X are listed below.
50.1: Low fuser temperature
50.2: Fuser warm-up service
50.3: High fuser temperature
50.4: Faulty fuser
50.5 :Inconsistent fuser (verify voltage: model)
50.6: Open fuser
50.7: Pressure release mechanism failure
50.8: Lower fuser temperature
50.9: High fuser temperature

1. Power cycle the product to determine if the error is persistent.
2. Verify that the correct fuser model is installed in the product.
3. Verify that the correct voltage fuser is installed in the product.
4.Verify that the fusing assembly is firmlyseated in the product chassis. Reseat the fusing the assembly, and listen for a “click” at the end of the assembly when you insert it into the product.
5. Verify that the connection to connector J82 on the DC controller PCA is firmly seated.
6. Inspect the fusing assembly connectors, at the front of the assembly, and the connectors on the high-voltage power supply PCA. Look for bent pins or debris. Clean or straighten the pins if necessary.
7. If the error persists, replace the fusing assembly.
8. If the error still persists, replace the highvoltage power supply.

51.XY ERROR
To continue turn off then on
A laser/scanner error has occurred.
1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear motor rotate.
2. If you cannot hear the motor rotate, verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated.
3. Verify that the wiring harness at the laser/scanner assembly is securely attached.
4. If the error persists, replace the laser/scanner assembly.

53.XY.ZZ CHECK RAM DIMM SLOT <X> There is a problem with the product memory.
The DIMM that caused the error will not be used.
Values of X and Y are as follows:
X = DIMM type, 0 = ROM, 1 = RAM
Y = DIMM location, 0 = Internal memory
(ROM or RAM), 1 = DIMM slot 1
Press OK to continue if you are prompted.
If the message continues, you might need to replace the specified DIMM. Turn the product off, and then replace the DIMM that caused the error.

54.XX ERROR
To continue turn off then on
This message is typically related to a sensor issue.
Turn the product off and then on.
Follow the instructions displayed on the product control panel.

55.XX.YY DC CONTROLLER ERROR
For help press ? alternates with 55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
A temporary printing error occurred.
1. Turn the product off and then on.
2. Remove any third-party memory or USB device, and then turn the product off and then on.
3. Remove and then reinstall the formatter.
4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller. If the engine test page prints, replace the formatter.

56.XX ERROR
For help press? alternates with 56.XX ERROR
To continue turn off then on
A temporary printing error occurred as a result of an incorrect input or output request.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

57.01 ERROR
To continue turn off then on
Fan FN103 has experienced an error. 1. Inspect fan FN103 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J79 on the DC controller PCA is securely seated.
3. If the error persists, replace the fan.

57.03 ERROR
To continue turn off then on
Fan FN102 has experienced an error. 1. Inspect fan FN102 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J75 on the DC controller PCA is securely seated.
3. If the error persists, replace the fan.

57.04 ERROR
To continue turn off then on
Fan FN101 has experienced an error. 1. Inspect fan FN101 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J64 on the power supply PCA is securely seated.
3. If the error persists, replace the fan.

57.05 ERROR
To continue turn off then on
The duplexer fan has experienced an error.
1. Inspect the fan to determine if its rotational movement is being obstructed.
2. If the error persists, replace the duplexer.

57.07 ERROR
To continue turn off then on
Fan FN301 has experienced an error. 1. Inspect fan FN301 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J65 on the power supply PCA is securely seated.
3. If the error persists, replace the fan.

58.XX ERROR
To continue turn off then on
The environmental sensor (TH3) has experienced an error.
1. Verify that the environmental sensor connection at connector J63 on the high-voltage power supply PCA is securely seated.
2. If the error persists, replace the environmental sensor (TH3).

59.XY ERROR
For help press
alternates with 59.XY ERROR To continue turn off then on
A temporary printing error occurred. 1. Inspect the DC controller PCA and verify that the following connectors are firmly seated:
Drum motor (M102) to connector J87
Feed motor (M101) to connector J91
Fusing motor (M299) to connector J89
NOTE: There is a cable between the drum motor and the DC controller. Both ends of the cable need to be firmly seated.
2. If the error persists, from the DIAGNOSTICS menu, run the
component tests for each motor to verify that they are operating. If any of the motors is not operating, replace the motor.

60.XX ERROR
An error has occurred while the product was attempting to lift the tray designated by XX.
1. Open the tray, and then remove the paper.
2. Open the guides and look for any torn pieces of paper or foreign objects inside the tray.
3. Replace the paper, and then close the tray.
4. Turn the product off and then on.
5. Remove most of the paper from the tray except for a few sheets, and insert the tray into the product. Listen for the sound of the lift motor lifting the paper stack. Also, observe if the paper level indicator moves at the front of the tray . Tray 2 only: If the paper stack in the tray is not being lifted, verify that the lift motor connector is firmly seated in connector J73 on the DC controller PCA.
7. If the error persists, replace the lift motor.

62 NO SYSTEM
To continue turn off then on
This message indicates that no system was f und. The product software system is corrupt.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

65.XY.ZZ OUTPUT DEVICE DISCONNECTED
For help press
An output device was removed while the product was turned on.
To continue printing, you must do one of the following:
Reconnect the output device.
Turn the product off and then on.
If the message persists, replace the output device.

66.XY.ZZ INPUT DEVICE FAILURE

66.XY.ZZ OUTPUT DEVICE FAILURE
The product has detected a problem with an input or output device, depending on the specific error message.
1. Turn the product off and then on.
2. Reconnect the device.
3. If possible, print the configuration page to determine if the product is recognizing the device.
4. Verify that the following DC controller connections are seated firmly in the connectors.
J83: envelope feeder
J88: 500-sheet tray feeder or 1,500-sheet tray feeder
J90: stacker, stapler-stacker, or mailbox
J84: duplexer
5. If the message persists, replace the input or output device.

66.XY.ZZ SERVICE ERROR
For help press
alternates with 66.XY.ZZ SERVICE ERROR
Check cables and turn off then on The external paper-handling controller has detected a problem. Check the cables, and then turn the product off and then on.

68.X PERMANENT STORAGE FULL
For help press
alternates with 68.X PERMANENT STORAGE FULL
To continue press OK
The permanent storage is full. Some settings might have been reset to the factory defaults.
If the error does not clear, turn the product off and then on.
Print a configuration page and check the product settings to determine which values have changed.

68.X PERMANENT STORAGE WRITE FAIL
To continue press OK
The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage.
Press OK to continue.
If the error does not clear, turn the product off then on. If the message persists, contact an HP-authorized service or support provider.

68.X STORAGE ERROR SETTINGS CHANGED
For help press
An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.
Press OK to resume printing.
alternates with 68.X STORAGE ERROR SETTINGS CHANGED
To continue press OK
Print a configuration page and check the product settings to determine which values have changed.
If the error does not clear, turn the product off and then on. If the message persists, contact an HP-authorized service or support provider.

69.X ERROR
For help press
alternates with 69.X ERROR
To continue press OK
A printing error occurred.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

79.XXXX ERROR
To continue turn off then on
The product detected a critical hardware error.
Press the stop button to clear the print job from the product memory. Turn the product off and then on.
Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps.
Turn the product off.
Disconnect all cables to the product that connect it to the network or computer.
Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM.
Remove the EIO device from the product.
Turn the product on.
If the error no longer exists, follow these steps.
Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device.
Replace the DIMM or EIO device if you determine that it causes the error.
Reconnect all cables that connect the product to the network or computer.

8X.YYYY EIO ERROR
The EIO accessory card in slot [X] has encountered a critical error.
Turn the product off and then on.
Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on.
Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on.
Replace the EIO accessory in slot [X].

8X.YYYY EMBEDDED JETDIRECT ERROR
The embedded HP Jetdirect print server has encountered a critical error.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

Error Codes

Hewlett Packard Laser Jet 4250, 4350 Error Codes

When resolving printer messages, perform all listed actions in the order until the message is resolved.

Control panel message Description Recommended action

 

10.XX.YY SUPPLY10.XX.YY SUPPLY
MEMORY ERROR
or
10.XX.YY SUPPLY
MEMORY ERROR
For help press
The printer canot read the electronic
information (e-label) on the print cartridge in
order to keep track of the page count for
the print cartridge.
XX Description
00 memory error on the cartridge
10 memory device not found
YY Description
00 black print cartridge
1 Open the top cover, remove the print
cartridge, and then reinstall it. See Print
cartridge.
2 Install a new HP print cartridge.
3 Check the connection between the
dc controller PCA (location J97) and
the memory chip on the print cartridge
(location J600).
4 Replace the memory chip cable and
contact assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.
13.XX.YY
DUPLEX JOB INTERRUPTED
For help press
alternates with
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top sheet and press
or
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top two sheets and press
A duplex job was physically interrupted as
the paper was momentarily routed to the
output bin during duplexing. This error is
usually caused by a user who is attempting
to grasp the edge of the page as it exits the
top output bin during the duplexing process.
1 Press ( HELP button) for more
information.
2 Remove the specified number of pages
from the output bin.
3 Press (SELECT button) to continue
printing.
4 Replace the duplexer.
5 Replace the dc controller PCA. See
Dc controller PCA.
NOTE If JAM RECOVERY =
OFF some pages will not be
reprinted. Resend the missing
pages.
13.XX.YY
JAM For help press
A jam exists in the media path. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 If the media is folding into an accordion
shape, make sure that the shutter on the print cartridge opens as you insert the cartridge. Replace any defective print cartridge. 4 For information about how to resolve a jam, see the specific numerical error codes in this table. 5 See Paper-path troubleshooting in this chapter. 13.01.00. or 13.03.00JAM IN TRAY x For help press or

13.03.00 Paper JAM open input trays then open and close top cover A page is jammed in tray X. A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time. A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. NOTE The 13.01.00 error can also be caused by the failure of the paper-level sensor (PS107). If this sensor fails, the lifter motor does not rotate to lift the paper tray plate. This error can also be caused when the printer attempts to pick up media from a tray that is empty, but the paper-out sensing mechanism for that tray has failed and the printer senses that the tray appears to be loaded. 1 Press ( HELP button) for detailed information about clearing the jam. 2 Press ( UP ARROW button) and (DOWN ARROW button) to step through the instructions. 3 Check that the paper-out sensor in the specified tray is functioning correctly. 4 Clean the pickup roller. If it is worn or damaged, replace it. 5 Clean the feed and separation rollers. If any of the rollers are worn or damaged, replace them (always replace both rollers at the same time). 6 Verify that the pre-feed sensor (PS102) is installed correctly. See Paper-feed assembly. 13.01.00. or

13.03.00JAM IN TRAY x For help press or 13.03.00 Paper JAM open input trays then open and close top cover A page is jammed in tray X.

13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time. A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. If the actions listed above do not resolve the issue, continue with the following: 1 Open and close the specified tray while watching the control-panel display. A short delay should occur between when the tray closes and the tray-size message appears on the control-panel display. If there is no delay and you do not hear the tray-lift motor lift the tray plate into place, replace the stack position sensor (PS107, PS802, or SR2) in the tray. See Printer switches and sensors, 500-sheet feeder switches, sensors, solenoids, and PCAs, or 1,500-sheet feeder switches, sensors, solenoids, and PCAs. 2 Replace the tray X pickup solenoid. 3 Replace the tray 1 paper-pickup assembly. See Tray 1 paper-pickup assembly .
4 Replace the paper-feed assembly. See
Paper-feed assembly.
5 Verify that the top-of-page
sensor (PS103) is operating correctly
and that the sensor flag can freely
move. Replace the sensor if it is not
operating correctly. See Printer
switches and sensors.
6 Replace the dc controller PCA. See
Dc controller PCA.

13.02.00 or 13.05.00 or 13.20.00 or

13.21.00JAM IN TOP
COVER AREA
For help press
A jam exists in the top-cover area.

A 13.02.00 error message indicates that the
media did not pass the top-of-page
sensor (PS103) within the specified time.

13.02 Izzy’s Tech Tip –>

13.03.5.00 error message indicates that the
media did not arrive at the fuser delivery
sensor (PS108) within the specified time.
A 13.20.00 error message indicates that the
printer power was turned on or that the
printer attempted to initialize while the prefeed
sensor (PS102), the top-of-page
sensor (PS103) or the fuser delivery
sensor (PS108) was detecting media.
A 13.21.00 error message indicates that the
top-cover-open switch (SW101) was
activated while a print job was printing (the
top cover was opened or the switch is
defective).
1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button to step through
the instructions.
3 Check the pre-feed, top-of-page, and
fuser assembly sensors (PS102,
PS103, and PS 108) and verify that the
sensor arms move freely. (See Printer
switches and sensors.)
4 If the paper-feed assembly has been
replaced, verify that the pre-feed
sensor (PS102) is installed correctly.
See Paper-feed assembly.
5 Replace the top-of-page
sensor (PS103). See Printer switches
and sensors.
6 Replace the top-cover-open switch
(SW101). See Printer switches and
sensors.
7 Replace the fuser. See Fuser.
8 Replace the dc controller PCA. See
Dc controller PCA.
9 If this error message appears
frequently, see Paper-path
troubleshooting.
13.06.00 and 13.12.00 JAM INSIDE REAR
DOOR
For help press
A page is jammed near the rear output door. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Check the paper-width and fuser
delivery sensors (PS106, PS108) and verify that the sensor arms move freely.
(See Printer switches and sensors.)
4 Check the inside of the duplexer for
scraps of media that might have torn
off when a jam was cleared.
5 Replace the media-size
sensor (PS106) and fuser. See Printer
switches and sensors and Fuser.
6 Turn the power off. Remove the
duplexer and turn the power on. If the
error message persists, replace the
dc controller PCA. See
Dc controller PCA.
7 If the error message appears
frequently, see Paper-path
troubleshooting.

13.12.07
jam in stapler
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
A jam exists in the staple cartridge (the
stapler did not finish stapling but was able
to return to its home position).
1 Press ( HELP button for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Remove any jammed paper from the
stapler/stacker.
4 Remove the staple cartridge from the
stapler unit.
5 Push the green door on the end of the
staple cartridge up (in the direction of
the arrows).
6 Remove the jammed staple.
7 Close the staple cartridge door.
Replace the cartridge in the stapler unit.
8 Close the staple unit.
9 If the error persists, replace the staple
cartridge.
10 If the error persists, replace the stapler
unit. See To remove and replace the
stapler unit.

13.12.08
jam in output device
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
The output bin page-detection sensor has
been active for longer than the specified
time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.

3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error message persists, replace
the stapler/stacker.

13.12.09
jam in output device
For help press
NOTE: The stacker or stapler/stacker LED
blinks in amber.
The stacker or stapler/stacker paper-inlet
sensor has been active for longer than a
specified time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 If this error message persists, replace
the stacker or stapler/stacker.

13.12.10
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0A.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A page did not arrive at the stacker or
stapler/stacker paper-inlet sensor in the
specified time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 Verify that the output bin deflector (in
the printer) is operating correctly.
5 If this error message persists, replace
the stacker or stapler/stacker.

13.12.11
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0B.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A jam was detected when the stacker or
stapler/stacker power was turned on.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error persists, replace the stacker
or the stapler/stacker.

13.13.00
JAM INSIDE DUPLEXER
For help press
A page is jammed inside of the duplexer. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Check the inside of the duplexer for
scraps of media that might have been
torn off when a jam was cleared.
4 Turn the power off. Remove the
duplexer and turn the power on. If this
error persists, replace the
dc controller PCA. See
Dc controller PCA.
5 Replace the duplexer.

13.1C.00
FUSER JAM
For help press
A jam exists in the fuser area. The media is
probably wrapped around the fuser roller.
1 Remove the fuser.
2 Turn the blue knob to remove the
jammed media.
3 If necessary, replace the fuser. See
Fuser.

13.98.00 open input trays then open and
close top cover
The face-up tray was opened when the
printer was attempting to send a page to
the duplexer.
A page shorter than 200 mm (7.87 inches)
was sent to the duplexer.
A page less than 120 mm (4.72 inches) in
width was sent to the duplexer.
A multi-feed paper jam has occurred.
1 Remove any jammed media from the
paper path.
2 Open and close the top cover.
3 Disconnect all optional paper-handling
accessories.
4 Replace the feed and separation
rollers. See Tray 2 feed rollers (this
procedure includes the separation
roller).
5 Replace the dc controller PCA. See
Dc controller PCA.
20 INSUFFICIENT MEMORY
For help press
alternates with

20 INSUFFICIENT MEMORY
To continue press
The printer has received more data from
the computer than fits in the available
memory.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Reduce the complexity of the print job
to avoid this error.
3 You might be able to print pages that
are more complex if you add memory
to the printer.

21 PAGE TOO COMPLEX
For help press
alternates with
21 PAGE TOO COMPLEX
To continue press
The printer cannot process the page quickly
enough.
1 Press ( SELECT button) to process
the page.
NOTE A loss of data will
occur.
2 Make the page contents less complex
and re-send the print job.
22 EIO X BUFFER OVERFLOW
To continue press
The printer’s EIO card in slot X has
overflowed its I/O buffer during a busy state.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check the configuration of the EIO card
and the host computer.
3 If this error message persists, replace
the EIO card.

22 PARALLEL I/O BUFFER OVERFLOW
For help press
alternates with

22 PARALLEL I/O BUFFER OVERFLOW
To continue press
The parallel buffer has overflowed during a
busy state.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check the parallel I/O configuration.
Set HIGH SPEED to NO and
ADVANCED FUNCTIONS to OFF.
3 Replace the formatter PCA. See
Formatter assembly .

40 EIO X BAD TRANSMISSION
To continue press
A connection with the card in EIO slot X
has been broken abnormally.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check that all of the cables are
connected to the EIO ports and that the
EIO board is seated properly.
3 If possible, print to another network
printer to verify that the network is
working properly.
4 Check the configuration of the EIO card.
5 If this error message persists, replace
the EIO card.

41.3 UNEXPECTED SIZE IN TRAY XX
For help press
alternates with
41.3 UNEXPECTED SIZE IN TRAY XX: [TYPE] [SIZE]
For help press
The media that is loaded is longer or
shorter in the feed direction than the size
that is configured for the tray.
1 If the incorrect size was selected,
cancel the job or press ( HELP button)
to gain access to help.
2 Press ( UP ARROW button) and
(DOWN ARROW button to step through
the instructions.
3 Print a configuration page and verify
that the tray settings match the media
in the tray. See Configuration page.
4 Verify that the pre-feed, top-of-page,
and fuser delivery sensors
(PS102, PS103, PS108) are operating
and the sensor flags can move freely.
See Printer switches and sensors.
5 Replace the dc controller PCA. See
Dc controller PCA.

41.X PRINTER ERROR
For help press
alternates with
41.X PRINTER ERROR
To continue press
A printer error has occurred.
X Description
1 unknown misprint error
2 beam-detect misprint error
4 no VSYNC error
7 feed-delay error
9 signal-noise error
1 Press ( SELECT button) to continue or
press ( HELP button) for more
information.
2 If the message persists, turn the printer
power off and then on again.
3 If these errors becomes a frequent
problem, replace the dc controller PCA.
See Dc controller PCA.

49.XXXX PRINTER ERROR
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort the operation.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission
to the printer. Other causes include poorquality
parallel cables, poor connections, or
specific software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79 Service
Error.
1 Press CANCEL JOB to clear the print job
from the printer memory.
2 Turn the printer off and then on.
3 Go to http://www.hp.com/go/lj4200_software,
http://www.hp.com/go/lj4250_software,
http://www.hp.com/go/lj4300_software, or
http://www.hp.com/go/lj4350_software.
Select Download Drivers and
Software. Check for the latest firmware
image version at the bottom of the
page. If this firmware image is newer
than the one installed on the printer
and the printer can receive a firmware
update, download the newer firmware
upgrade. Not all
HP LaserJet 4200/4300 printers can
receive firmware upgrades.
4 Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message appears only with a certain software
program or print job, contact the
software vendor for assistance.
5 If the message persists when using
different software programs and
attempting specific print jobs,
disconnect all cables that connect the
printer to the network or a computer.
6 Turn the printer off.
7 Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM in slot J1.)
See Firmware DIMM (LJ 4200/4300
only).
8 Remove all of the EIO devices from the
printer.

49.XXXX PRINTER ERROR
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort the operation.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission
to the printer. Other causes include poorquality
parallel cables, poor connections, or
specific software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79 Service
Error.
After performing the actions above,
procede with the following:
1 Turn the printer on.
2 If the error message disappears,
reinstall each DIMM and EIO device
individually, making sure to turn the
printer power off and then on again as
you install each device. To replace
a DIMM, see Firmware DIMM
(LJ 4200/4300 only).
3 Replace the DIMM or EIO device that
caused the error message.
4 Remember to reconnect all of the
cables that connect the printer to the
network or computer.
5 If this error message persists, replace
the firmware DIMM. See Firmware
DIMM (LJ 4200/4300 only).
6 Replace the formatter assembly. See
Formatter assembly .

49.24.02 printer error
The printer has experienced a critical error. 1 Verify that the ribbon cables are fully
seated in the connectors on the
dc controller PCA.
2 Replace the power-supply assembly.
See Power supply.
3 Replace the dc controller PCA. See
Dc controller PCA.
4 Replace the formatter assembly. See
Formatter assembly .
Table 7-7 Numerical printer messages (continued)
356 7 Troubleshooting
Control panel message Description Recommended action

50.X FUSER ERROR
For help press
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 fuser over temperature
4 faulty fuser
5 incorrect fuser is installed
6 open fuser circuit
1 Turn the printer off and allow it to cool
down.
2 Verify that the correct model of fuser is
installed.
3 Verify that the correct voltage fuser is
installed.
4 Reinstall the fuser, and check the
connection between the fuser and the
printer. Replace the connector if it is
damaged.
5 Replace the fuser.
6 Replace the dc controller PCA. See
Dc controller PCA.
7 Replace the power-supply assembly.
See Power supply.

51.XY PRINTER ERROR
For help press
alternates with
51.XY PRINTER ERROR
To continue turn off then on
A printer error has occurred.
X Description
1 beam-detect error
2 laser error
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
laser/scanner and dc controller
PCA (J83 and J84).
4 Replace the laser/scanner assembly.
See Laser/scanner assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

52.XY PRINTER ERROR
For help press
alternates with
52.XY PRINTER ERROR
To continue turn off then on
A printer error has occurred.
X Description
0 scanner error
1 scanner startup error
2 scanner rotation error
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
laser/scanner and
dc controller PCA (J83 and J84).
4 Replace the laser/scanner assembly.
See Laser/scanner assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

53.XY.ZZ PRINTER ERROR
To continue press cancel job
An error occurred in the printer memory.
X DIMM Type
0 ROM (firmware DIMM)
1 RAM
Press CANCEL JOB. If the problem persists,
replace the DIMM card in the specific slot.
See Firmware DIMM (LJ 4200/4300 only).
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 357
Control panel message Description Recommended action
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
6 invalid DIMM speed

54.1
Remove the sealing tape from toner
cartridge
The print cartridge was installed with the
sealing tape in place.
1 Remove the sealing tape from the print
cartridge.
2 Replace the print cartridge.

55.X PRINTER ERROR
For help press
alternates with

55.X PRINTER ERROR
To continue press
The dc controller is not communicating with
the formatter. The problem could be caused
by a timing error or an intermittent
connection.
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
dc controller PCA and the formatter.
4 If the problem persists, replace the
dc controller PCA. See
Dc controller PCA.
5 Replace the formatter. See Formatter
assembly .

56.1 printer error To continue turn off then on
An unknown input device is installed. 1 Turn the power off and then on.
2 Reinstall all input trays.
3 Remove all non-HP paper-handling
devices.

56.2 printer error To continue turn off then on
An unknown output device is installed. 1 Turn the power off and then on.
2 Reinstall the stacker or stapler/stacker.
3 Remove all non-HP paper-handling
devices.

57.X A printer fan is not functioning. Turn the printer off and then on.

PRINTER ERROR
To continue turn off then on
or
57.3 EP fan failure
or
57.4 main fan failure
X Description
3 Cooling fan, right side
(LJ 4250/4300/4350 only)
4 Main cooling fan, left side
57.3 Cartridge fan error (F2)
1 Reconnect the connector between the
fan and the dc controller PCA
(location J78).
2 Replace the fan. See Cooling fan, right
side (HP LaserJet 4250/4300/4350
Series printers only).
3 Replace the dc controller PCA. See
Dc controller PCA.
57.4 Main fan error (F1)
1 Reconnect the connector between the
fan and the power supply.
2 Verify that the ribbon cables are fully
seated in the connectors on the
dc controller PCA.
3 Replace the fan. See Main cooling fan
(left side).
4 Replace the power-supply assembly.
See Power supply.
5 Replace the dc controller PCA. See
Dc controller PCA.
57.7 duplex fan failure The cooling fan in the optional duplexer is
not functioning.
1 Turn the printer off and then on.
2 Replace the duplexer.

58.X PRINTER ERROR
For help press
alternates with
58.X PRINTER ERROR
To continue turn off then on
A memory error has been detected.
X Description
2 air-temperature sensor
3 Dc controller
4 power supply
Turn the printer off and then on.

58.2 Air-temperature sensor
1 Turn the printer off and then on.
2 Reconnect the connector between the
air-temperature sensor (the bar
mounted across the main cooling fan
on the left side of the printer) and the
power supply (location J63).
3 Replace the air-temperature sensor.
See Main cooling fan (left side).
4 Replace the power-supply assembly.
See Power supply.

58.3 Dc controller
1 Replace the dc controller PCA. See
Dc controller PCA.

58.4 Power supply
1 Replace the power-supply assembly.
See Power supply.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 359
Control panel message Description Recommended action

59.XY
PRINTER ERROR
For help press
alternates with

59.XY
PRINTER ERROR
To continue turn off then on
A printer-motor error has occurred.
X Description
0 main-motor error
1 motor startup error
2 motor rotation error
4 print-cartridge-motor error (LJ 4250,
4300, 4350 only)
A print-cartridge-motor error (LJ 4250,
4300, 4350 only)
Y Description
Y = 0

59.00, 59.10, 59.20 Motor failure
1 Turn the printer off and then on.
2 Reconnect the main-motor wireharness
on the dc controller PCA
(location J98)
3 Replace the main motor. See Main
motor.
4 Replace the dc controller PCA. See
Dc controller PCA.

59.A or 59.4 print-cartridge-motor failure
(LJ 4250, 4300, 4350 only)
1 Turn the printer off and then on.
2 Reconnect the print-cartridge-motor
wire-harness on the dc controller PCA
(location J86).
3 Replace the print-cartridge motor. See
Print-cartridge motor
(HP LaserJet 4250/4300/4350 series
printer only).
4 Replace the dc controller PCA. See
Dc controller PCA.

59.2 Main motor Rotation error
The main motor is not functioning correctly. 1 Turn the printer off and then on.
2 Reconnect the main-motor wireharness
on the dc controller PCA
(location J98)
3 Replace the main motor. See Main
motor.
4 Replace the dc controller PCA. See
Dc controller PCA.

59.4 Print-cartridge-motor rotation error
(LJ 4250, 4300, 4350 only)
The print-cartridge drive motor (LJ 4250,
4300, 4350 only) is not functioning properly.
1 Turn the printer off and then on.
2 Replace the print cartridge.
3 Reconnect the print-cartridge-motor
wire-harness on the dc controller PCA
(location J86).
4 Replace the print-cartridge-motor. See
Print-cartridge motor
(HP LaserJet 4250/4300/4350 series
printer only).
5 Replace the dc controller PCA. See
Dc controller PCA.
Table 7-7 Numerical printer messages (continued)
360 7 Troubleshooting
Control panel message Description Recommended action

60.2 printer error
The tray 2 lifter-motor is not functioning. 1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness
is full seated in its connector on the
dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver
assembly. See Tray 2 lifter-drive
assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

60.3 Tray 3 lifter motor failure
The tray 3 lifter-motor is not functioning.
Tray 3 can be a 500-sheet feeder or 1,500-
sheet feeder accessory.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 3 lifter wire-harness
is fully seated in its connector on the
sheet feeder PCA.
4 Replace the tray 3 lifter-driver
assembly. See 500-sheet feeder lifterdrive
assembly or 1,500-sheet feeder
lifter-drive assembly.
5 Replace the tray 3 feeder
controller PCA. See 500-sheet feeder
control PCA or 1,500-sheet feeder
control PCA.

60.4 Tray 4 lifter motor failure
The tray 4 lifter-motor is not functioning.
Tray 4 can be a 500-sheet feeder or 1,500-
sheet feeder accessory.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 4 lifter wire-harness
is fully seated in its connector on the
sheet feeder PCA.
4 Replace the tray 4 lifter assembly. See
500-sheet feeder lifter-drive assembly
or 1,500-sheet feeder lifter-drive
assembly.
5 Replace the tray 4 feeder controller
PCA. See 500-sheet feeder
control PCA or 1,500-sheet feeder
control PCA.

62 NO SYSTEM
To continue turn off then on
No system (firmware image) was found. 1 Turn the printer off and then on.
2 Reseat the firmware DIMM, in slot J1.
See Firmware DIMM (LJ 4200/4300
only).
3 Replace the firmware DIMM. See
Firmware DIMM (LJ 4200/4300 only).
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 361
Control panel message Description Recommended action
4 Replace the formatter assembly. See
Formatter assembly .

64 PRINTER ERROR
For help press
alternates with

64 PRINTER ERROR
To continue turn off then on
A scan-buffer error has occurred. 1 Turn the printer off and then on.
2 If the message persists, replace the
formatter assembly. See Formatter
assembly .

66.00.15 EXTERNAL DEVICE FAILURE
NOTE: The stacker or stapler/stacker LED
is off.
The stacker or stapler/stacker was removed
and then replaced while the printer power
was on.
1 Turn the printer power off.
2 Verify that the stacker or stapler/
stacker is installed correctly.
3 Turn the printer power on.

66.12.XX output device failure
For help press
NOTE: The stacker or stapler/stacker LED
is continuously illuminated in amber.
A stacker or stapler/stacker error has
occurred.
XX Description
01 output-lift roller or paddle motor error
02 jogger-motor error
03 stapler-motor error
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Turn the power off.
4 Verify that the stapler/stacker is
installed correctly and that its electrical
connector is seated in the connector on
the printer.
5 Turn the power on.
6 If the error 66.12.03 persists, replace
the stapler unit. See To remove and
replace the stapler unit.
7 If other errors messages persist,
replace the stacker or stapler/stacker.

68.X PERMANENT STORAGE ERROR
For help press
alternates with
68.X
One or more printer settings that were
saved in the nonvolatile storage device are
invalid and have been reset to the factory
default. Pressing ( SELECT button) should
clear the message. Printing can continue,
but the printer might behave unexpectedly
in response to the changed settings.
X Description
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Check the printer settings to determine
which settings have been changed.
See Settings and defaults and Controlpanel
menus.
4 Perform a NVRAM initialization. See
NVRAM initialization.
Table 7-7 Numerical printer messages (continued)
362 7 Troubleshooting PERMANENT STORAGE ERROR
To continue press
0 onboard NVRAM
1 flash DIMM or hard drive
5 Replace the formatter assembly. See
Formatter assembly .

68.X PERMANENT STORAGE FULL
For help press
alternates with
68.X PERMANENT STORAGE FULL
To continue press
A nonvolatile storage device is full.
Pressing (SELECT button) should clear
the message. Printing can continue, but the
printer might behave unexpectedly in
response to the changed settings.
X Description
0 onboard NVRAM
1 flash DIMM or hard drive
1 Press ( SELECT button) to continue.
2 For 68.0 errors, turn the printer off and
then on.
3 If a 68.0 error persists, Initialize
NVRAM. See the caution and note in
To initialize NVRAM.
4 For 68.1 errors, use the HP Web
Jetadmin software to delete files from
the disk drive.
5 If this error message persists, replace
the formatter assembly. See Formatter
assembly .
6 If the 68.1 error persists, reinitialize the
hard disk. See the caution and note in
To initialize the hard disk.
7 If the 68.1 error persists, replace the
disk.

68.X PERMANENT STORAGE WRITE FAIL
To continue press
A nonvolatile storage device is failing to
write. Pressing (SELECT button) should
clear the message. Printing can continue,
but the printer might behave unexpectedly
in response to the changed settings.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1 Press (the SELECT button) to continue.
2 Turn the printer off and then on.
3 If the 68.0 error persists, initialize the
NVRAM. See the caution and note in
To initialize NVRAM.
4 If this error message persists, replace
the formatter assembly. See Formatter
assembly .
5 For a 68.1 error message, reinitialize
the hard disk. See the caution and note
in To initialize the hard disk.
6 If the 68.1 error persists, replace the
disk.

69.X printer error
To continue turn off then on
The optional duplexer is not functioning. 1 Remove the duplexer.
2 Turn the printer off and then on.
3 Replace the duplexer.
4 If the message persists, replace the
duplexer.

79.XXXX PRINTER ERROR
A critical hardware error has occurred. 1 Turn the printer off and then on.
2 If the problem persists, reseat the
firmware DIMM.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 363
Control panel message Description Recommended action
To continue turn off then on 3 Reseat the formatter.
4 Go to http://www.hp.com/go/lj4200_software,
http://www.hp.com/go/lj4250_software,
http://www.hp.com/go/lj4300_software, or
http://www.hp.com/go/lj4350_software.
Select Download Drivers and
Software. Check for the latest firmware
image version at the bottom of the
page. If this firmware image is newer
than the one installed on the printer
and the printer can receive a firmware
update, download the newer firmware
upgrade. Not all
HP LaserJet 4200/4300 printers can
receive firmware upgrades.
5 Replace the formatter. See Formatter
assembly .
6 Replace the firmware DIMM. See
Firmware DIMM (LJ 4200/4300 only).

8X.YYYY EIO ERROR
The EIO accessory card in slot X has
encountered a critical error.
1 Turn the printer off and then on.
2 If the problem persists, reseat the
EIO card.
3 Replace the EIO card.
4 Replace the formatter assembly. See
Formatter assembly .

Error Codes, Hewlett Packard P4014, P4015, P4515 series printers

Helwett Packard Laser Jet P4014, P4015, P4515 Error Codes

Control panel message         Description            Recommended action

 

10.10.00 SUPPLY MEMORY ERROR The product has experienced a print cartridge error.

1. Ensure that the cartridge is a genuine HP print cartridge.
2. Verify the connector at J74 on the DC controller PCA is securely connected.
3. Replace the print cartridge.

10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>
For help press t least one shipping lock is installed. 1. Open the top cover.
2. Pull the tape and then remove the print cartridge.
3. Remove the orange tabs from the print cartridge.
4. Remove the plastic insert and foam from the print cartridge area.
5. Reinsert the print cartridge and then close the top cover.

10.XX.YY SUPPLY MEMORY ERROR For help press ?
error has occurred in one or more of the product’s supplies. Values of XX and YY are listed below:
XX00 = memory is defective
XX01 = memory is missing
YY00 = cartridge
● Turn the product off and then on to clear the message.
● Replace the print cartridge.

11.XX INTERNAL CLOCK ERROR To continue press OK
The real time clock has experienced an error. 1. Power cycle the product to see if the message clears.
2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine.
If the initialization routine is successful, you will need to re-enter several configuration parameters (such as the page count and the serial number).
3. If the error persists, replace the formatter PCA.

13.01.00 Jam in Tray 1 The Tray 1 pickup roller or solenoid might not be working correctly.
1. Load paper in Tray 1, and then use the paper path test to pull paper. Verify that the roller rotates.
2. If someone has performed maintenance on the product recently, verify that the Tray 1 pickup roller, feed roller, and separation roller have been installed correctly.
3. From the DIAGNOSTICS menu, run the multipurpose tray (Tray 1) solenoid component test to verify that the solenoid moves when energized. Listen   for an audible “click” when the test is  nitiated. If the solenoid is not being energized, verify that the solenoid Connector is attached to connector J71 on the DC controller PCA.
4. If the error persists, replace the Tray 1 solenoid (SL102).

13.03.00 Jam in Tray 2 The paper path might have an obstruction, or
the Tray 2 solenoid might not be working correctly.
1. Inspect the paper path and ensure no obstacles are blocking the paper path.
2. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly.
3. From the DIAGNOSTICS menu, run the Tray 2 pickup solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid
is not being energized, verify that the solenoid connector is attached to connector J72 on the DC controller PCA.
4. If the error persists, replace the Tray 2 pickup solenoid (SL101).

13.03.00 JAM IN TRAY X A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.
1. Inspect the paper path and remove any obstructions.
2. Verify that the tray is not loaded incorrectly or overfilled.
3. For Trays 3, 4, 5, or 6, verify that the trays are stacked correctly.
4. Verify that the media meets HP media specifications.
5. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly.
6. Verify that connector J77 on the DC controller PCA is firmly seated.
7. From the DIAGNOSTICS menu, run the feed roller clutch (CL101) component test.
8. If the tray pickup motor rotates, yet the drive gears directly below the motor (on the Tray 2 pickup assembly) do not rotate, the clutch is not functioning properly. Replace the feed roller assembly.

13.20.00 JAM INSIDE <LOCATION> Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations.
TRAY 2
TOP COVER
REAR DOOR
DUPLEXER
TRAY 2
Remove the tray, and then check the paper path for obstructions. Perform a manual sensor test and observe the prefeed sensor (PS102) status (B). Toggle the sensor flag to determine if the status
changes.
TOP COVER
Remove the print cartridge, and then check the paper path for obstructions. Verify that the top-of-page sensor (PS103) and the media width sensors (PS106 and PS108) are unblocked.
Perform a manual sensor test and observe the status of these sensors. Toggle the sensor flags to determine if their status changes.

REAR DOOR
Open or remove the rear face-up bin, and then check the paper path on each side of the fusing assembly for obstructions. Remove the fuser, if necessary. Perform a manual sensor test and observe the fuser delivery sensor (PS700) status (C). Toggle the sensor flag to determine if the status changes.
DUPLEXER
Remove the duplexer, and then check the paper path for obstructions. If the message persists, replace the duplexer.
13.JJ.NT DEVICE WARNING The external device sent a warning. No action is necessary.
13.JJ.NT JAM IN <LOCATION> A jam has occurred in the specified location. Remove jammed paper from the specified location.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.

13.JJ.NT JAM INSIDE <LOCATION> A jam has occurred in the specified location. Remove jammed paper from the specified location.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.

13.JJ.NT PAPER JAM OPEN INPUT TRAYS alternates with Open all trays
A jam has occurred in an input tray. . Open the top cover.
2. Remove the print cartridge and any paper.
3. Reinstall the print cartridge and close the top cover.
4. Close all trays.

21 PAGE TOO COMPLEX For help press ?
alternates with 21 PAGE TOO COMPLEX To continue press OK
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
Press OK to print the transferred data (some data might be lost).
If this message appears often, simplify the print job or install additional memory.

22 EIO X BUFFER OVERFLOW To continue press OK
Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
Press OK to clear the message. (The job will not be printed.)
Check the host configuration. If the message persists, contact an HPauthorized service or support provider.

22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the product’s internal HP Jetdirect.
Press OK to continue printing. Some data may be lost.

22 USB I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the USB port. Press OK to clear the error message. (The job will not be printed.)

40 EIO X BAD TRANSMISSION
To continue press OK
The connection has been broken between the product and the EIO card in the specified slot [X].
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
Press OK to clear the error message and continue printing.

40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
The connection has been broken between the product and HP Jetdirect print server.
1. Print the configuration and Embedded JetDirect pages to verify that the card status is “Ready,” and that the protocol reads “Ready.”
2. Verify that all the configuration parameters (IP address, configuration method, and domain) are correct.
3. Verify that you are using a working network cable.
4. Verify you can “ping” a network address from the product.
5. Verify that the HP JetDirect print server has the latest firmware. HP JetDirect firmware is part of the product firmware. Find the latest product firmware at http://www.hp.com.

41.X ERROR
For help press ? alternates with 41.X ERROR To continue press OK
A temporary printing error occurred. 1. Press OK to see if the page will print. If necessary, turn the product off and then on.
2. Verify that the loaded paper meets HP specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product.
3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match.
4. Verify that the correct size paper is loaded in the input tray.

49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
1. Turn off the product, and then turn it on.
2. Press Stop to clear the print job from the product memory.
3. Turn off the product, and then turn it on.
4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance.
5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer.
6. Turn off the product.
7. Remove all EIO devices from the product.
8. Turn on the product.
9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device.
10. Replace an EIO device if you determine that it causes the error.

50.X FUSER ERROR
For help press?
A fuser error has occurred. The values for X are listed below.
50.1: Low fuser temperature
50.2: Fuser warm-up service
50.3: High fuser temperature
50.4: Faulty fuser
50.5 :Inconsistent fuser (verify voltage: model)
50.6: Open fuser
50.7: Pressure release mechanism failure
50.8: Lower fuser temperature
50.9: High fuser temperature

1. Power cycle the product to determine if the error is persistent.
2. Verify that the correct fuser model is installed in the product.
3. Verify that the correct voltage fuser is installed in the product.
4.Verify that the fusing assembly is firmlyseated in the product chassis. Reseat the fusing the assembly, and listen for a “click” at the end of the assembly when you insert it into the product.
5. Verify that the connection to connector J82 on the DC controller PCA is firmly seated.
6. Inspect the fusing assembly connectors, at the front of the assembly, and the connectors on the high-voltage power supply PCA. Look for bent pins or debris. Clean or straighten the pins if necessary.
7. If the error persists, replace the fusing assembly.
8. If the error still persists, replace the highvoltage power supply.

51.XY ERROR
To continue turn off then on
A laser/scanner error has occurred.
1. From the DIAGNOSTICS menu, run the laser/scanner motor component test.  Verify that you can hear motor rotate.
2. If you cannot hear the motor rotate, verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated.
3. Verify that the wiring harness at the laser/scanner assembly is securely attached.
4. If the error persists, replace the laser/scanner assembly.

53.XY.ZZ CHECK RAM DIMM SLOT <X> There is a problem with the product memory.
The DIMM that caused the error will not be used.
Values of X and Y are as follows:
X = DIMM type, 0 = ROM, 1 = RAM
Y = DIMM location, 0 = Internal memory
(ROM or RAM), 1 = DIMM slot 1
Press OK to continue if you are prompted.
If the message continues, you might need to replace the specified DIMM. Turn the product off, and then replace the DIMM that caused the error.

54.XX ERROR
To continue turn off then on
This message is typically related to a sensor issue.
Turn the product off and then on.
Follow the instructions displayed on the product control panel.

55.XX.YY DC CONTROLLER ERROR
For help press ? alternates with 55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
A temporary printing error occurred.
1. Turn the product off and then on.
2. Remove any third-party memory or USB device, and then turn the product off and then on.
3. Remove and then reinstall the formatter.
4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print,  replace the DC controller. If the engine test page prints, replace the formatter.

56.XX ERROR
For help press? alternates with 56.XX ERROR
To continue turn off then on
A temporary printing error occurred as a result of an incorrect input or output request.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

57.01 ERROR
To continue turn off then on
Fan FN103 has experienced an error. 1. Inspect fan FN103 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J79 on the DC controller PCA is securely seated.
3. If the error persists, replace the fan.

57.03 ERROR
To continue turn off then on
Fan FN102 has experienced an error. 1. Inspect fan FN102 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J75 on the DC controller PCA is securely seated.
3. If the error persists, replace the fan.

57.04 ERROR
To continue turn off then on
Fan FN101 has experienced an error. 1. Inspect fan FN101 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J64 on the power supply PCA is securely seated.
3. If the error persists, replace the fan.

57.05 ERROR
To continue turn off then on
The duplexer fan has experienced an error.
1. Inspect the fan to determine if its rotational movement is being obstructed.
2. If the error persists, replace the duplexer.

57.07 ERROR
To continue turn off then on
Fan FN301 has experienced an error. 1. Inspect fan FN301 to determine if its rotational movement is being obstructed.
2. Verify that the fan connection at connector J65 on the power supply PCA is securely seated.
3. If the error persists, replace the fan.

58.XX ERROR
To continue turn off then on
The environmental sensor (TH3) has experienced an error.
1. Verify that the environmental sensor connection at connector J63 on the high-voltage power supply PCA is securely seated.
2. If the error persists, replace the environmental sensor (TH3).

59.XY ERROR
For help press
alternates with 59.XY ERROR To continue turn off then on
A temporary printing error occurred. 1. Inspect the DC controller PCA and verify that the following connectors are firmly seated:
Drum motor (M102) to connector J87
Feed motor (M101) to connector J91
Fusing motor (M299) to connector J89
NOTE: There is a cable between the drum motor and the DC controller. Both ends of the cable need to be firmly seated.
2. If the error persists, from the DIAGNOSTICS menu, run the
component tests for each motor to verify that they are operating. If any of the motors is not operating, replace the motor.

60.XX ERROR
An error has occurred while the product was attempting to lift the tray designated by XX.
1. Open the tray, and then remove the paper.
2. Open the guides and look for any torn pieces of paper or foreign objects inside the tray.
3. Replace the paper, and then close the tray.
4. Turn the product off and then on.
5. Remove most of the paper from the tray except for a few sheets, and insert the tray into the product. Listen for the sound of the lift motor lifting the paper stack. Also, observe if the paper level indicator moves at the front of the tray . Tray 2 only: If the paper stack in the tray is not being lifted, verify that the lift motor connector is firmly seated in connector J73 on the DC controller PCA.
7. If the error persists, replace the lift motor.

62 NO SYSTEM
To continue turn off then on
This message indicates that no system was f und. The product software system is corrupt.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

65.XY.ZZ OUTPUT DEVICE DISCONNECTED
For help press
An output device was removed while the product was turned on.
To continue printing, you must do one of the following:
Reconnect the output device.
Turn the product off and then on.
If the message persists, replace the output device.

66.XY.ZZ INPUT DEVICE FAILURE

66.XY.ZZ OUTPUT DEVICE FAILURE
The product has detected a problem with an input or output device, depending on the specific error message.
1. Turn the product off and then on.
2. Reconnect the device.
3. If possible, print the configuration page to determine if the product is recognizing the device.
4. Verify that the following DC controller connections are seated firmly in the connectors.
J83: envelope feeder
J88: 500-sheet tray feeder or 1,500-sheet tray feeder
J90: stacker, stapler-stacker, or mailbox
J84: duplexer
5. If the message persists, replace the input or output device.

66.XY.ZZ SERVICE ERROR
For help press
alternates with 66.XY.ZZ SERVICE ERROR
Check cables and turn off then on The external paper-handling controller has detected a problem.  Check the cables, and then turn the product off and then on.

68.X PERMANENT STORAGE FULL
For help press
alternates with 68.X PERMANENT STORAGE FULL
To continue press OK
The permanent storage is full. Some settings might have been reset to the factory defaults.
If the error does not clear, turn the product off and then on.
Print a configuration page and check the product settings to determine which values have changed.

68.X PERMANENT STORAGE WRITE FAIL
To continue press OK
The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage.
Press OK to continue.
If the error does not clear, turn the product off then on. If the message persists, contact an HP-authorized service or support provider.

68.X STORAGE ERROR SETTINGS CHANGED
For help press
An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.
Press OK to resume printing.
alternates with 68.X STORAGE ERROR SETTINGS CHANGED
To continue press OK
Print a configuration page and check the product settings to determine which values have changed.
If the error does not clear, turn the product off and then on. If the message persists, contact an HP-authorized service or support provider.

69.X ERROR
For help press
alternates with 69.X ERROR
To continue press OK
A printing error occurred.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

79.XXXX ERROR
To continue turn off then on
The product detected a critical hardware error.
Press the stop button to clear the print job from the product memory. Turn the product off and then on.
Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps.
Turn the product off.
Disconnect all cables to the product that connect it to the network or computer.
Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM.
Remove the EIO device from the product.
Turn the product on.
If the error no longer exists, follow these steps.
Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device.
Replace the DIMM or EIO device if you determine that it causes the error.
Reconnect all cables that connect the product to the network or computer.

8X.YYYY EIO ERROR
The EIO accessory card in slot [X] has encountered a critical error.
Turn the product off and then on.
Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on.
Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on.
Replace the EIO accessory in slot [X].

8X.YYYY EMBEDDED JETDIRECT ERROR
The embedded HP Jetdirect print server has encountered a critical error.
Turn the product off and then on.
If the message persists, contact an HP authorized service or support provider.

Error Codes, Hewlett Packard LaserJet 4240, 4250, 4350 series printer

Hewlett Packard Laser Jet 4250, 4350 Error Codes

Error codes
When resolving printer messages, perform all listed actions in the order until the message is resolved.

Control panel message          Description            Recommended action

 

10.XX.YY SUPPLY10.XX.YY SUPPLY
MEMORY ERROR
or
10.XX.YY SUPPLY
MEMORY ERROR
For help press
The printer canot read the electronic
information (e-label) on the print cartridge in
order to keep track of the page count for
the print cartridge.
XX Description
00 memory error on the cartridge
10 memory device not found
YY Description
00 black print cartridge
1 Open the top cover, remove the print
cartridge, and then reinstall it. See Print
cartridge.
2 Install a new HP print cartridge.
3 Check the connection between the
dc controller PCA (location J97) and
the memory chip on the print cartridge
(location J600).
4 Replace the memory chip cable and
contact assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.
13.XX.YY
DUPLEX JOB INTERRUPTED
For help press
alternates with
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top sheet and press
or
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top two sheets and press
A duplex job was physically interrupted as
the paper was momentarily routed to the
output bin during duplexing. This error is
usually caused by a user who is attempting
to grasp the edge of the page as it exits the
top output bin during the duplexing process.
1 Press ( HELP button) for more
information.
2 Remove the specified number of pages
from the output bin.
3 Press (SELECT button) to continue
printing.
4 Replace the duplexer.
5 Replace the dc controller PCA. See
Dc controller PCA.
NOTE If JAM RECOVERY =
OFF some pages will not be
reprinted. Resend the missing
pages.
13.XX.YY
JAM For help press
A jam exists in the media path. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 If the media is folding into an accordion
shape, make sure that the shutter on the print cartridge opens as you insert the cartridge. Replace any defective print cartridge. 4 For information about how to resolve a jam, see the specific numerical error codes in this table. 5 See Paper-path troubleshooting in this chapter. 13.01.00. or 13.03.00JAM IN TRAY x For help press or

13.03.00 Paper JAM open input trays then open and close top cover A page is jammed in tray X. A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time. A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. NOTE The 13.01.00 error can also be caused by the failure of the paper-level sensor (PS107). If this sensor fails, the lifter motor does not rotate to lift the paper tray plate. This error can also be caused when the printer attempts to pick up media from a tray that is empty, but the paper-out sensing mechanism for that tray has failed and the printer senses that the tray appears to be loaded. 1 Press ( HELP button) for detailed information about clearing the jam. 2 Press ( UP ARROW button) and (DOWN ARROW button) to step through the instructions. 3 Check that the paper-out sensor in the specified tray is functioning correctly. 4 Clean the pickup roller. If it is worn or damaged, replace it. 5 Clean the feed and separation rollers. If any of the rollers are worn or damaged, replace them (always replace both rollers at the same time). 6 Verify that the pre-feed sensor (PS102) is installed correctly. See Paper-feed assembly. 13.01.00. or

13.03.00JAM IN TRAY x For help press or 13.03.00 Paper JAM open input trays then open and close top cover A page is jammed in tray X.

13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time. A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. If the actions listed above do not resolve the issue, continue with the following: 1 Open and close the specified tray while watching the control-panel display. A short delay should occur between when the tray closes and the tray-size message appears on the control-panel display. If there is no delay and you do not hear the tray-lift motor lift the tray plate into place, replace the stack position sensor (PS107, PS802, or SR2) in the tray. See Printer switches and sensors, 500-sheet feeder switches, sensors, solenoids, and PCAs, or 1,500-sheet feeder switches, sensors, solenoids, and PCAs. 2 Replace the tray X pickup solenoid. 3 Replace the tray 1 paper-pickup assembly. See Tray 1 paper-pickup assembly .
4 Replace the paper-feed assembly. See
Paper-feed assembly.
5 Verify that the top-of-page
sensor (PS103) is operating correctly
and that the sensor flag can freely
move. Replace the sensor if it is not
operating correctly. See Printer
switches and sensors.
6 Replace the dc controller PCA. See
Dc controller PCA.

13.02.00 or 13.05.00 or 13.20.00 or

13.21.00JAM IN TOP
COVER AREA
For help press
A jam exists in the top-cover area.
A 13.02.00 error message indicates that the
media did not pass the top-of-page
sensor (PS103) within the specified time.
A 13.03.5.00 error message indicates that the
media did not arrive at the fuser delivery
sensor (PS108) within the specified time.
A 13.20.00 error message indicates that the
printer power was turned on or that the
printer attempted to initialize while the prefeed
sensor (PS102), the top-of-page
sensor (PS103) or the fuser delivery
sensor (PS108) was detecting media.
A 13.21.00 error message indicates that the
top-cover-open switch (SW101) was
activated while a print job was printing (the
top cover was opened or the switch is
defective).
1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button to step through
the instructions.
3 Check the pre-feed, top-of-page, and
fuser assembly sensors (PS102,
PS103, and PS 108) and verify that the
sensor arms move freely. (See Printer
switches and sensors.)
4 If the paper-feed assembly has been
replaced, verify that the pre-feed
sensor (PS102) is installed correctly.
See Paper-feed assembly.
5 Replace the top-of-page
sensor (PS103). See Printer switches
and sensors.
6 Replace the top-cover-open switch
(SW101). See Printer switches and
sensors.
7 Replace the fuser. See Fuser.
8 Replace the dc controller PCA. See
Dc controller PCA.
9 If this error message appears
frequently, see Paper-path
troubleshooting.
13.06.00 and 13.12.00 JAM INSIDE REAR
DOOR
For help press
A page is jammed near the rear output door. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Check the paper-width and fuser
delivery sensors (PS106, PS108) and verify that the sensor arms move freely.
(See Printer switches and sensors.)
4 Check the inside of the duplexer for
scraps of media that might have torn
off when a jam was cleared.
5 Replace the media-size
sensor (PS106) and fuser. See Printer
switches and sensors and Fuser.
6 Turn the power off. Remove the
duplexer and turn the power on. If the
error message persists, replace the
dc controller PCA. See
Dc controller PCA.
7 If the error message appears
frequently, see Paper-path
troubleshooting.

13.12.07
jam in stapler
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
A jam exists in the staple cartridge (the
stapler did not finish stapling but was able
to return to its home position).
1 Press ( HELP button for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Remove any jammed paper from the
stapler/stacker.
4 Remove the staple cartridge from the
stapler unit.
5 Push the green door on the end of the
staple cartridge up (in the direction of
the arrows).
6 Remove the jammed staple.
7 Close the staple cartridge door.
Replace the cartridge in the stapler unit.
8 Close the staple unit.
9 If the error persists, replace the staple
cartridge.
10 If the error persists, replace the stapler
unit. See To remove and replace the
stapler unit.

13.12.08
jam in output device
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
The output bin page-detection sensor has
been active for longer than the specified
time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.

3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error message persists, replace
the stapler/stacker.

13.12.09
jam in output device
For help press
NOTE: The stacker or stapler/stacker LED
blinks in amber.
The stacker or stapler/stacker paper-inlet
sensor has been active for longer than a
specified time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 If this error message persists, replace
the stacker or stapler/stacker.

13.12.10
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0A.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A page did not arrive at the stacker or
stapler/stacker paper-inlet sensor in the
specified time.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 Verify that the output bin deflector (in
the printer) is operating correctly.
5 If this error message persists, replace
the stacker or stapler/stacker.

13.12.11
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0B.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A jam was detected when the stacker or
stapler/stacker power was turned on.
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error persists, replace the stacker
or the stapler/stacker.

13.13.00
JAM INSIDE DUPLEXER
For help press
A page is jammed inside of the duplexer. 1 Press ( HELP button) for detailed
information about clearing the jam.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Check the inside of the duplexer for
scraps of media that might have been
torn off when a jam was cleared.
4 Turn the power off. Remove the
duplexer and turn the power on. If this
error persists, replace the
dc controller PCA. See
Dc controller PCA.
5 Replace the duplexer.

13.1C.00
FUSER JAM
For help press
A jam exists in the fuser area. The media is
probably wrapped around the fuser roller.
1 Remove the fuser.
2 Turn the blue knob to remove the
jammed media.
3 If necessary, replace the fuser. See
Fuser.

13.98.00 open input trays then open and
close top cover
The face-up tray was opened when the
printer was attempting to send a page to
the duplexer.
A page shorter than 200 mm (7.87 inches)
was sent to the duplexer.
A page less than 120 mm (4.72 inches) in
width was sent to the duplexer.
A multi-feed paper jam has occurred.
1 Remove any jammed media from the
paper path.
2 Open and close the top cover.
3 Disconnect all optional paper-handling
accessories.
4 Replace the feed and separation
rollers. See Tray 2 feed rollers (this
procedure includes the separation
roller).
5 Replace the dc controller PCA. See
Dc controller PCA.
20 INSUFFICIENT MEMORY
For help press
alternates with

20 INSUFFICIENT MEMORY
To continue press
The printer has received more data from
the computer than fits in the available
memory.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Reduce the complexity of the print job
to avoid this error.
3 You might be able to print pages that
are more complex if you add memory
to the printer.

21 PAGE TOO COMPLEX
For help press
alternates with
21 PAGE TOO COMPLEX
To continue press
The printer cannot process the page quickly
enough.
1 Press ( SELECT button) to process
the page.
NOTE A loss of data will
occur.
2 Make the page contents less complex
and re-send the print job.
22 EIO X BUFFER OVERFLOW
To continue press
The printer’s EIO card in slot X has
overflowed its I/O buffer during a busy state.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check the configuration of the EIO card
and the host computer.
3 If this error message persists, replace
the EIO card.

22 PARALLEL I/O  BUFFER OVERFLOW
For help press
alternates with

22 PARALLEL I/O BUFFER OVERFLOW
To continue press
The parallel buffer has overflowed during a
busy state.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check the parallel I/O configuration.
Set HIGH SPEED to NO and
ADVANCED FUNCTIONS to OFF.
3 Replace the formatter PCA. See
Formatter assembly .

40 EIO X BAD TRANSMISSION
To continue press
A connection with the card in EIO slot X
has been broken abnormally.
1 Press ( SELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Check that all of the cables are
connected to the EIO ports and that the
EIO board is seated properly.
3 If possible, print to another network
printer to verify that the network is
working properly.
4 Check the configuration of the EIO card.
5 If this error message persists, replace
the EIO card.

41.3 UNEXPECTED SIZE IN TRAY XX
For help press
alternates with
41.3 UNEXPECTED SIZE IN TRAY XX: [TYPE] [SIZE]
For help press
The media that is loaded is longer or
shorter in the feed direction than the size
that is configured for the tray.
1 If the incorrect size was selected,
cancel the job or press ( HELP button)
to gain access to help.
2 Press ( UP ARROW button) and
(DOWN ARROW button to step through
the instructions.
3 Print a configuration page and verify
that the tray settings match the media
in the tray. See Configuration page.
4 Verify that the pre-feed, top-of-page,
and fuser delivery sensors
(PS102, PS103, PS108) are operating
and the sensor flags can move freely.
See Printer switches and sensors.
5 Replace the dc controller PCA. See
Dc controller PCA.

41.X PRINTER ERROR
For help press
alternates with
41.X PRINTER ERROR
To continue press
A printer error has occurred.
X Description
1 unknown misprint error
2 beam-detect misprint error
4 no VSYNC error
7 feed-delay error
9 signal-noise error
1 Press ( SELECT button) to continue or
press ( HELP button) for more
information.
2 If the message persists, turn the printer
power off and then on again.
3 If these errors becomes a frequent
problem, replace the dc controller PCA.
See Dc controller PCA.

49.XXXX PRINTER ERROR
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort the operation.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission
to the printer. Other causes include poorquality
parallel cables, poor connections, or
specific software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79 Service
Error.
1 Press CANCEL JOB to clear the print job
from the printer memory.
2 Turn the printer off and then on.
3 Go to http://www.hp.com/go/lj4200_software,
http://www.hp.com/go/lj4250_software,
http://www.hp.com/go/lj4300_software, or
http://www.hp.com/go/lj4350_software.
Select Download Drivers and
Software. Check for the latest firmware
image version at the bottom of the
page. If this firmware image is newer
than the one installed on the printer
and the printer can receive a firmware
update, download the newer firmware
upgrade. Not all
HP LaserJet 4200/4300 printers can
receive firmware upgrades.
4 Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message appears only with a certain software
program or print job, contact the
software vendor for assistance.
5 If the message persists when using
different software programs and
attempting specific print jobs,
disconnect all cables that connect the
printer to the network or a computer.
6 Turn the printer off.
7 Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM in slot J1.)
See Firmware DIMM (LJ 4200/4300
only).
8 Remove all of the EIO devices from the
printer.

49.XXXX PRINTER ERROR
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort the operation.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission
to the printer. Other causes include poorquality
parallel cables, poor connections, or
specific software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79 Service
Error.
After performing the actions above,
procede with the following:
1 Turn the printer on.
2 If the error message disappears,
reinstall each DIMM and EIO device
individually, making sure to turn the
printer power off and then on again as
you install each device. To replace
a DIMM, see Firmware DIMM
(LJ 4200/4300 only).
3 Replace the DIMM or EIO device that
caused the error message.
4 Remember to reconnect all of the
cables that connect the printer to the
network or computer.
5 If this error message persists, replace
the firmware DIMM. See Firmware
DIMM (LJ 4200/4300 only).
6 Replace the formatter assembly. See
Formatter assembly .

49.24.02 printer error
The printer has experienced a critical error. 1 Verify that the ribbon cables are fully
seated in the connectors on the
dc controller PCA.
2 Replace the power-supply assembly.
See Power supply.
3 Replace the dc controller PCA. See
Dc controller PCA.
4 Replace the formatter assembly. See
Formatter assembly .
Table 7-7 Numerical printer messages (continued)
356 7 Troubleshooting
Control panel message Description Recommended action

50.X FUSER ERROR
For help press
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 fuser over temperature
4 faulty fuser
5 incorrect fuser is installed
6 open fuser circuit
1 Turn the printer off and allow it to cool
down.
2 Verify that the correct model of fuser is
installed.
3 Verify that the correct voltage fuser is
installed.
4 Reinstall the fuser, and check the
connection between the fuser and the
printer. Replace the connector if it is
damaged.
5 Replace the fuser.
6 Replace the dc controller PCA. See
Dc controller PCA.
7 Replace the power-supply assembly.
See Power supply.

51.XY PRINTER ERROR
For help press
alternates with
51.XY PRINTER ERROR
To continue turn off then on
A printer error has occurred.
X Description
1 beam-detect error
2 laser error
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
laser/scanner and dc controller
PCA (J83 and J84).
4 Replace the laser/scanner assembly.
See Laser/scanner assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

52.XY PRINTER ERROR
For help press
alternates with
52.XY PRINTER ERROR
To continue turn off then on
A printer error has occurred.
X Description
0 scanner error
1 scanner startup error
2 scanner rotation error
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
laser/scanner and
dc controller PCA (J83 and J84).
4 Replace the laser/scanner assembly.
See Laser/scanner assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

53.XY.ZZ PRINTER ERROR
To continue press cancel job
An error occurred in the printer memory.
X DIMM Type
0 ROM (firmware DIMM)
1 RAM
Press CANCEL JOB. If the problem persists,
replace the DIMM card in the specific slot.
See Firmware DIMM (LJ 4200/4300 only).
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 357
Control panel message Description Recommended action
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
6 invalid DIMM speed

54.1
Remove the sealing tape from toner
cartridge
The print cartridge was installed with the
sealing tape in place.
1 Remove the sealing tape from the print
cartridge.
2 Replace the print cartridge.

55.X PRINTER ERROR
For help press
alternates with

55.X PRINTER ERROR
To continue press
The dc controller is not communicating with
the formatter. The problem could be caused
by a timing error or an intermittent
connection.
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
dc controller PCA and the formatter.
4 If the problem persists, replace the
dc controller PCA. See
Dc controller PCA.
5 Replace the formatter. See Formatter
assembly .

56.1 printer error To continue turn off then on
An unknown input device is installed. 1 Turn the power off and then on.
2 Reinstall all input trays.
3 Remove all non-HP paper-handling
devices.

56.2 printer error To continue turn off then on
An unknown output device is installed. 1 Turn the power off and then on.
2 Reinstall the stacker or stapler/stacker.
3 Remove all non-HP paper-handling
devices.

57.X A printer fan is not functioning. Turn the printer off and then on.

PRINTER ERROR
To continue turn off then on
or
57.3 EP fan failure
or
57.4 main fan failure
X Description
3 Cooling fan, right side
(LJ 4250/4300/4350 only)
4 Main cooling fan, left side
57.3 Cartridge fan error (F2)
1 Reconnect the connector between the
fan and the dc controller PCA
(location J78).
2 Replace the fan. See Cooling fan, right
side (HP LaserJet 4250/4300/4350
Series printers only).
3 Replace the dc controller PCA. See
Dc controller PCA.
57.4 Main fan error (F1)
1 Reconnect the connector between the
fan and the power supply.
2 Verify that the ribbon cables are fully
seated in the connectors on the
dc controller PCA.
3 Replace the fan. See Main cooling fan
(left side).
4 Replace the power-supply assembly.
See Power supply.
5 Replace the dc controller PCA. See
Dc controller PCA.
57.7 duplex fan failure The cooling fan in the optional duplexer is
not functioning.
1 Turn the printer off and then on.
2 Replace the duplexer.

58.X PRINTER ERROR
For help press
alternates with
58.X PRINTER ERROR
To continue turn off then on
A memory error has been detected.
X Description
2 air-temperature sensor
3 Dc controller
4 power supply
Turn the printer off and then on.

58.2 Air-temperature sensor
1 Turn the printer off and then on.
2 Reconnect the connector between the
air-temperature sensor (the bar
mounted across the main cooling fan
on the left side of the printer) and the
power supply (location J63).
3 Replace the air-temperature sensor.
See Main cooling fan (left side).
4 Replace the power-supply assembly.
See Power supply.

58.3 Dc controller
1 Replace the dc controller PCA. See
Dc controller PCA.

58.4 Power supply
1 Replace the power-supply assembly.
See Power supply.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 359
Control panel message Description Recommended action

59.XY
PRINTER ERROR
For help press
alternates with

59.XY
PRINTER ERROR
To continue turn off then on
A printer-motor error has occurred.
X Description
0 main-motor error
1 motor startup error
2 motor rotation error
4 print-cartridge-motor error (LJ 4250,
4300, 4350 only)
A print-cartridge-motor error (LJ 4250,
4300, 4350 only)
Y Description
Y = 0

59.00, 59.10, 59.20 Motor failure
1 Turn the printer off and then on.
2 Reconnect the main-motor wireharness
on the dc controller PCA
(location J98)
3 Replace the main motor. See Main
motor.
4 Replace the dc controller PCA. See
Dc controller PCA.

59.A or 59.4 print-cartridge-motor failure
(LJ 4250, 4300, 4350 only)
1 Turn the printer off and then on.
2 Reconnect the print-cartridge-motor
wire-harness on the dc controller PCA
(location J86).
3 Replace the print-cartridge motor. See
Print-cartridge motor
(HP LaserJet 4250/4300/4350 series
printer only).
4 Replace the dc controller PCA. See
Dc controller PCA.

59.2 Main motor Rotation error
The main motor is not functioning correctly. 1 Turn the printer off and then on.
2 Reconnect the main-motor wireharness
on the dc controller PCA
(location J98)
3 Replace the main motor. See Main
motor.
4 Replace the dc controller PCA. See
Dc controller PCA.

59.4 Print-cartridge-motor rotation error
(LJ 4250, 4300, 4350 only)
The print-cartridge drive motor (LJ 4250,
4300, 4350 only) is not functioning properly.
1 Turn the printer off and then on.
2 Replace the print cartridge.
3 Reconnect the print-cartridge-motor
wire-harness on the dc controller PCA
(location J86).
4 Replace the print-cartridge-motor. See
Print-cartridge motor
(HP LaserJet 4250/4300/4350 series
printer only).
5 Replace the dc controller PCA. See
Dc controller PCA.
Table 7-7 Numerical printer messages (continued)
360 7 Troubleshooting
Control panel message Description Recommended action

60.2 printer error
The tray 2 lifter-motor is not functioning. 1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness
is full seated in its connector on the
dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver
assembly. See Tray 2 lifter-drive
assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

60.3 Tray 3 lifter motor failure
The tray 3 lifter-motor is not functioning.
Tray 3 can be a 500-sheet feeder or 1,500-
sheet feeder accessory.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 3 lifter wire-harness
is fully seated in its connector on the
sheet feeder PCA.
4 Replace the tray 3 lifter-driver
assembly. See 500-sheet feeder lifterdrive
assembly or 1,500-sheet feeder
lifter-drive assembly.
5 Replace the tray 3 feeder
controller PCA. See 500-sheet feeder
control PCA or 1,500-sheet feeder
control PCA.

60.4 Tray 4 lifter motor failure
The tray 4 lifter-motor is not functioning.
Tray 4 can be a 500-sheet feeder or 1,500-
sheet feeder accessory.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 4 lifter wire-harness
is fully seated in its connector on the
sheet feeder PCA.
4 Replace the tray 4 lifter assembly. See
500-sheet feeder lifter-drive assembly
or 1,500-sheet feeder lifter-drive
assembly.
5 Replace the tray 4 feeder controller
PCA. See 500-sheet feeder
control PCA or 1,500-sheet feeder
control PCA.

62 NO SYSTEM
To continue turn off then on
No system (firmware image) was found. 1 Turn the printer off and then on.
2 Reseat the firmware DIMM, in slot J1.
See Firmware DIMM (LJ 4200/4300
only).
3 Replace the firmware DIMM. See
Firmware DIMM (LJ 4200/4300 only).
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 361
Control panel message Description Recommended action
4 Replace the formatter assembly. See
Formatter assembly .

64 PRINTER ERROR
For help press
alternates with

64 PRINTER ERROR
To continue turn off then on
A scan-buffer error has occurred. 1 Turn the printer off and then on.
2 If the message persists, replace the
formatter assembly. See Formatter
assembly .

66.00.15 EXTERNAL DEVICE FAILURE
NOTE: The stacker or stapler/stacker LED
is off.
The stacker or stapler/stacker was removed
and then replaced while the printer power
was on.
1 Turn the printer power off.
2 Verify that the stacker or stapler/
stacker is installed correctly.
3 Turn the printer power on.

66.12.XX output device failure
For help press
NOTE: The stacker or stapler/stacker LED
is continuously illuminated in amber.
A stacker or stapler/stacker error has
occurred.
XX Description
01 output-lift roller or paddle motor error
02 jogger-motor error
03 stapler-motor error
1 Press ( HELP button) for detailed
information.
2 Press ( UP ARROW button) and
(DOWN ARROW button) to step through
the instructions.
3 Turn the power off.
4 Verify that the stapler/stacker is
installed correctly and that its electrical
connector is seated in the connector on
the printer.
5 Turn the power on.
6 If the error 66.12.03 persists, replace
the stapler unit. See To remove and
replace the stapler unit.
7 If other errors messages persist,
replace the stacker or stapler/stacker.

68.X PERMANENT STORAGE ERROR
For help press
alternates with
68.X
One or more printer settings that were
saved in the nonvolatile storage device are
invalid and have been reset to the factory
default. Pressing ( SELECT button) should
clear the message. Printing can continue,
but the printer might behave unexpectedly
in response to the changed settings.
X Description
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Check the printer settings to determine
which settings have been changed.
See Settings and defaults and Controlpanel
menus.
4 Perform a NVRAM initialization. See
NVRAM initialization.
Table 7-7 Numerical printer messages (continued)
362 7 Troubleshooting PERMANENT STORAGE ERROR
To continue press
0 onboard NVRAM
1 flash DIMM or hard drive
5 Replace the formatter assembly. See
Formatter assembly .

68.X PERMANENT STORAGE FULL
For help press
alternates with
68.X PERMANENT STORAGE FULL
To continue press
A nonvolatile storage device is full.
Pressing (SELECT button) should clear
the message. Printing can continue, but the
printer might behave unexpectedly in
response to the changed settings.
X Description
0 onboard NVRAM
1 flash DIMM or hard drive
1 Press ( SELECT button) to continue.
2 For 68.0 errors, turn the printer off and
then on.
3 If a 68.0 error persists, Initialize
NVRAM. See the caution and note in
To initialize NVRAM.
4 For 68.1 errors, use the HP Web
Jetadmin software to delete files from
the disk drive.
5 If this error message persists, replace
the formatter assembly. See Formatter
assembly .
6 If the 68.1 error persists, reinitialize the
hard disk. See the caution and note in
To initialize the hard disk.
7 If the 68.1 error persists, replace the
disk.

68.X PERMANENT STORAGE WRITE FAIL
To continue press
A nonvolatile storage device is failing to
write. Pressing (SELECT button) should
clear the message. Printing can continue,
but the printer might behave unexpectedly
in response to the changed settings.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1 Press (the SELECT button) to continue.
2 Turn the printer off and then on.
3 If the 68.0 error persists, initialize the
NVRAM. See the caution and note in
To initialize NVRAM.
4 If this error message persists, replace
the formatter assembly. See Formatter
assembly .
5 For a 68.1 error message, reinitialize
the hard disk. See the caution and note
in To initialize the hard disk.
6 If the 68.1 error persists, replace the
disk.

69.X printer error
To continue turn off then on
The optional duplexer is not functioning. 1 Remove the duplexer.
2 Turn the printer off and then on.
3 Replace the duplexer.
4 If the message persists, replace the
duplexer.

79.XXXX PRINTER ERROR
A critical hardware error has occurred. 1 Turn the printer off and then on.
2 If the problem persists, reseat the
firmware DIMM.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 363
Control panel message Description Recommended action
To continue turn off then on 3 Reseat the formatter.
4 Go to http://www.hp.com/go/lj4200_software,
http://www.hp.com/go/lj4250_software,
http://www.hp.com/go/lj4300_software, or
http://www.hp.com/go/lj4350_software.
Select Download Drivers and
Software. Check for the latest firmware
image version at the bottom of the
page. If this firmware image is newer
than the one installed on the printer
and the printer can receive a firmware
update, download the newer firmware
upgrade. Not all
HP LaserJet 4200/4300 printers can
receive firmware upgrades.
5 Replace the formatter. See Formatter
assembly .
6 Replace the firmware DIMM. See
Firmware DIMM (LJ 4200/4300 only).

8X.YYYY EIO ERROR
The EIO accessory card in slot X has
encountered a critical error.
1 Turn the printer off and then on.
2 If the problem persists, reseat the
EIO card.
3 Replace the EIO card.
4 Replace the formatter assembly. See
Formatter assembly .

Error Codes, Hewlett Packard Laser Jet P3015 series printer

Hewlett Packard P3015 Error Codes HP LJ-3010 series

Event-log messages NOTE: Unless otherwise noted, the event log messages in the following table do not have a corresponding control-panel message.

Event log           message                  Description Comments

 

10.10.0Y Memory error on supply The memory tag is missing or defective. See 10.XX.YY SUPPLY MEMORY
ERROR in Interpret control-panel messages on page 197.

10.30.00 Non-HP supply in use Transition from all HP to at least one nonHP consumable.
10.31.00 Non-HP supply in use Transition to at least one cloned printcartridge.

10.32.00 Unauthorized supply in use Transition to at least one unauthorized cloned print cartridge.

10.40.00 Genuine HP Supplies Installed Transition from at least one non-HP to all genuine HP supplies.

10.41.00 Unsupported supply in use Transition at least one unsupported HP consumable in use.

13.05.00 Jam in the fuser area ● For jam location information, see
Jam locations on page 220.
● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.31.00 Jam in the fuser area ● For jam location information, see
Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.20.00 Jam inside the rear door ● For jam location information, see
Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.21.00 Jam inside the rear door ● For jam location information, see
Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

13.02.00 Jam inside the top cover ● For jam location information, see Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test(and automatic sensors test)on page 136 or Sensor test (interactive) on page 137.

13.98.00 Paper jam open input trays ● For jam location information, see Jam locations on page 220. ● If the error persists, a sensor might
be damaged. See Paper-path test  (and automatic sensors test)
on page 136 or Sensor test (interactive) on page 137.

14.X Feed roller error 54.01 The humidity-environment sensor (TH3)
is abnormal.
1. Make sure that the product is in an
environment that meets the
specifications in Environmental
specifications on page 309.
2. Make sure that connector J1803 is
fulley seated on the ECU.
3. If the error persists, replace the
environment sensor. See Main fan,
fan duct, and environmental sensor
on page 98.

55 901C DCC restored DCC NVRAM was restored from the
formatter.

68 8X04 The permanent storage date does not
match the engine.
68 8X05 The permanent storage date does match
the engine.

73.00.00 Printer error Power cycle the product.

8×7345 Disk clean successful X denotes the slot number (0 is internal).

8×7346 Disk clean failed A hard disk or compact flash disk
cleaning failed. Usually caused by a
hardware failure of the disk. X denotes
the slot number.

8×7347 Some of the sanitized disk did not
correctly verify.

88.00.XX FailCode from engine self-test execution.

Error Codes, Hewlett Packard Color Laser Jet Pro M451 series printer

Hewlett Packard M451 color Printer Error Codes

Event log messages The event log is located on the configuration page (labeled Status Log) and lists the last five events.

Event-log messages         Error log code Description

10.0000 Black e-label error
10.0001 Cyan e-label error
10.0002 Magenta e-label error
10.0003 Yellow e-label error
10.1000 Black e-label missing
10.1001 Cyan e-label missing
10.1002 Magenta e-label missing
10.1003 Yellow e-label missing
10.3000 Non-HP black
10.3001 Non-HP cyan
10.3002 Non-HP magenta
10.3003 Non-HP yellow
13.0000 Paper jam, Tray 1 area
13.0001 Paper jam, Tray 2 area
13.0003 Paper jam, registration drum area
13.0004 Paper jam, drum fuser area
13.0005 Paper jam, fuser output area
20.0000 Memory out
21.0000 Video under run
50.1000 Low temperature fuser error
50.2000 Slow fuser error
50.3000 High temperature fuser error
50.4000 Fuser heater wire failure
50.5000 Fuser low temperature subtherm failure
50.6000 Fuser high temperature subtherm failure
52.0000 Scanner error, black laser failure
52.0100 Scanner error, cyan laser failure
52.0200 Scanner error, magenta laser failure
52.0300 Scanner error, yellow laser failure
54.0600 Density sensor error
54.1000 Color plane registration sensor error
54.2800 Sensor density contaminated
54.2801 Sensor color plane registration contaminated
55.0000 Engine comm fatal error
55.0001 Engine comm critical error
55.1000 DC controller memory error
57.02     Fan Error The product has experienced a problem with its internal fan.
59.0000 ITB rotation failure
59.0001 ITB ramp up failure
101.0000 Color-plane registration error
102.0000 DMAX calibration error
103.0000 DHALF calibration error

Error Codes, Hewlett Packard Color Laser Jet 4700 series Printer

13.12 Duplex Jamming Error HP Color LaserJet 4700

 13.12 Duplex Jamming Error HP Color LaserJet 4700

13.12.00 Multiple Jam in duplex Path

This problem is caused by the Duplex unit; It is incorrectly installed
IMG_0562
Incorrect Duplex Mounting

IMG_0563
Correct Duplex Mounting

NOTE: Reinstall Duplex Unit ; You will know if it is correct when it sits flush on printer…see above correct duplex mounting.