Hewlett Packard P4014

59.40, 59.50 and 59.60 errors on the HP LaserJet P4515 printer

LaserJet P4010 and P4510 Series Printers
P4515
Hewlett Packard LaserJet P4014, P4015 and P4515 Printers
59.40, 59.50 and 59.60 Error “Theory”

This article is an attempt to understand the cause and theory behind the 59.40, 59.50 and 59.60 errors in the LaserJet P4010 and P4510 Series printers, and the other problems they cause.  Simply put, there is an issue of hesitation or drag in the rotation of the drum drive motor (M102).

The following information comes from the Hewlett Packard LaserJet P4010 and P4510 Series, Service Manual, Page 287 in “Control-panel messages

Control panel message                    Description                           

59.XY ERROR                              A temporary printing error occurred.

For help press? Alternates with 59.XY ERROR, to continue turn off then on.

Recommended action
 Inspect the DC controller PCA and verify that the following connectors are firmly seated.

◦ Drum motor (M102) to connector J87

◦ Feed motor (M101) to connector J91

◦ Fusing motor (M299) to connector J89

NOTE:
There is a cable between the drum motor and the DC controller. Both Ends of the cable need to be firmly seated.
If the error persists, from the DIAGNOSTICS menu, run the component tests for each motor to verify that they are  operating. If any of the motors is not operating, replace the motor.

What does the XY mean after the 59?
X is telling you which motor is having the problem.
Y tells you which color it is.  0 = Black
(M102) Drum Drive Motor is a 24 DC volt brushless motor P/N – RL1-1659


What is the problem?
More than likely you will encounter this error with a refurbished toner cartridge. The problem is that the drum blade that cleans the photoconductor is either…

  1. Defective
  2. Does not have the proper drum (photoconductor) lubrication.


64X

The toner cartridge comes in two different versions.
CC364X Black, High Capacity Toner Cartridge       Yield 24,000 pages Approximate
CC364A Black, Standard Toner Cartridge               Yield 10,000 pages Approximate

Blade
Diagram of how the drum blade interacts with the photoconductor

The solution to all of this is just to replace the toner cartridge.  So why did I spend so  much time on this issue?  In addition to replacing the cartridge it can also damage the drive gears.  That would mean an expensive repair caused by a incorrectly refurbished toner cartridge.  When these gears strip you will hear a high pitched whinning sound and get paper jams under the toner cartridge because the drum assists the paper as it goes through the machine.

The Repair
You will need to replace the drum drive assembly P/N RC2‑2484 and also the drum drive motor P/N RL1-1659
Stripped Drum Motor Gear
drum drive gear motor
Stripped Gear on Drum Drive Assembly
drum drive gear assembly

Here is a Video on replacing the Drum Drive Motor and Assembly.

Drum Blades
The drum blades are normally made of urethane.  A strong rubber type of material.  You can liken a drum blade to a windshield wiper.  And just like your wipers they start to streak when they are worn.  You will also get drum blade chatter if not properly lubricated.  If you do not have the proper lubrication it can also flip and damage the drum.  On this type of photoconductor the lubrication most widely used would be Kynar Powder.  Using toner also is acceptable but builders like the Kynar because its not as messy and the residual will remain longer, thus preventing drum blade problems.  This prevents the blade from dragging or locking up or even flipping.  I made some quick videos of manually turning the drum on a defective cartridge after a 59 error and one of a newly opened cartridge and the difference is amazing.  It was definitely much more difficult to turn compared to the new cartridge.


Here is the Defective Cartridge with the 59 error

Here is the Good Cartridge for Comparison

  

What the Drum Drive Motor does.
The drum drive motor drives the components inside of the toner cartridge.  The following are some of the components that are being driven by the drum drive motor.

*Photoconductor
*Developer or Magnetic roller
*Primary charge roller (PCR)
*Various drive gears

The idea behind purchasing refurbished toner cartridges is saving money, well maybe even the recycling aspect but when they start causing damage to the printer you may want to rethink using them in this model.

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Hewlett Packard Laser Jet P3005 series printer, Hewlett Packard LaserJet 4240, Hewlett Packard P4014

Repair Videos

hp logo

Replacing the Paper Feed Solenoid in Tray 2 on the P4515 Series Printer

Replacing the Paper Feed Solenoid in the Optional 500 Sheet Feeder, P/N CB518-67901


HP LaserJet 4 Plus Demo!


Replacing the Drum Drive Motor and Assembly, P4515 series


Replacing the Formatter on an HP LaserJet P3005 printer
 


Replacing the Swing Plate assembly
P/N’s RM1-0043 or 5851-2766 in the HP laserjet 4250 series printer

Replacing the paper feed solenoid in tray 2 HP laserjet 4250 series printer

Replacing the Paper Feed Solenoid on the optional 500 sheet feeder  HP LaserJet 4250 series

Replacing the Swingplate on the HP LaserJet P4515 series

P3005 Paper Feed Solenoid replacement

Testing paper feed solenoids on the HP laserjet 4240, 4250 and 4350 printers.

Hewlett Packard P4014, P4015

Fuser Drive Gears (Swing Plate) P4515 series; Change for Improved Yield and Sustainability

Swing Plate Assembly

Hewlett Packard LaserJet Models P4014, P4015, P4515 P/N RC2-2432 M600, M601, M603 P/N RC2-2432-M601

When installing new drive gears, I’m recommending using Swing Plate RC2-2432-M601 (M601) instead of the RC2-2432 (P4515) In P4515, P4015 Series Printers. The main gear on the M601 that butts up against the fuser drive gear is” Helical” but on the P4515 the Fuser drive is a standard “Spur” Gear.

Photo Below
image

Don’t be worried because it will mesh fine with the P4515 Fuser Gear. The Swing Plates RC2-2432 (P4515) I was installing had a very short life. I have some of these printers that print 40K per Month and I was changing them constantly it seemed.

Photo Below

P4515 sw plt
Common problem with P4515 Style replacement Gears

Directions on replacing the fuser drive gears (Swing Plate) on the HP Laser Jet P4515 Printer

The drive gear noise once installed is quiet and smooth. We know that the P4515 printer series generates a lot of noise. I am getting more than 3 times the life out of them now using the M601 style. I just changed one in a P4515 and it had 350K on it. The reason why I changed that one was because it was noisy and that’s the only reason. Very little wear. When I used the Standard swing plate it would strip at approximately 40 -50K and it would go down or be very noisy. I now have this type installed in all of my high volume areas and it has improved call back and call generation quite a bit.

Photo Below
Gear on Right
Helical gears (Black )
Helical gears offer a refinement over spur gears. The leading edges of the teeth are not parallel to the axis of rotation, but are set at an angle.

Gear  on Left

Spur gears (Brown ) Spur gears or straight-cut gears are the simplest type of gear. 

image

Hewlett Packard Laser Jet 4200, Hewlett Packard LaserJet 4240, Hewlett Packard P4014, P4015, P4515 series printers, Paper Jams

Testing Paper Feed Solenoids.

Many people who repair their own HP printers change the feed rollers and continue getting jams and decide to call it quits at that point.  They cant understand why it’s still jamming.   The problem more than likely is the Paper Feed Solenoids.  Look in the event log.  You will see 13.98, 13.02, 13.03 errors if the solenoids are having issues.

It’s a hassle to have to pull all the covers off just to see if the paper feed solenoid needs to be replaced.  Here’s a way to test them so you don’t have to.  This test applies to  Hewlett Packard Laser Jets 4200, 4300, 4240, 4250, 4350, P4014,  P4015,  P4515 and many others.

Go into “Diagnostics” and “Paper Path” Test Mode.
Set it for 10 prints, single sided and select the tray that you would like to test.
Pay close attention  to the sound, speed and rhythm of the machines operation.
If the solenoid is good you will hear the same rhythm and operation through out the test.  But,  if there is an issue with the solenoid you will notice a pause.   It will “hiccup” and pause just for a moment, then continue.  If it is really bad, it may end up jamming or become obvious that the foam is totally destroyed.
You will become acquainted with this and be able to quickly tell if there is a problem.  If you don’t do it that often you may have to pull the solenoids off to test them.  It’s very subtle but if you do it enough you’ll be able to spot it right off.

Look at the following Video below. I am testing tray 2 and tray 3 on a Hewlett Packard Laser Jet 4250.  First is tray 2 with no problem ( Just Changed it) and next is tray 3 with an obvious problem with the solenoid.

Remove the Solenoid and do a visual inspection.

See Video Below

Replaced the bad solenoid with a “New Solenoid  RK2-0269”.

Hewlett Packard LaserJet 4240, Hewlett Packard P4014

3 Must Do Repairs on HP Laser Printers

These 3 little items can cause huge problems.  They are the cause of jamming, registration skew,  13.98, 13.02, 13.03, 13.05, 13.06 error codes and they will also cause other issues that will leave you scratching your head.  If, while your doing a maintenance or general cleaning, do yourself a favor and add this to your list of preventative maintenance.

#1.) Inspect the Paper Full Sensor Flags Located on the Delivery Assembly.

Test the levers by pushing down on the levers and pull back on them.  You’ll will feel it sticking if the foam is deteriorated.
See video below.

Removing foam.
Remove the Top Cover.
Turn the cover upside down and remove 2 screws and the grounding plate.
If the foam has become deteriorated, scrape the old foam off of the Paper Full sensor flag assembly, and remove leftover foam and glue with alcohol.
There are two locations on the assembly for you to remove foam from.
See pictures below.

NOTE: It is not necessary to reinstall new foam.

Exit sensor flags
IMG_0678
2 IMG_0679

IMG_0676

#2.) Inspect Registration Shutter on the Registration Assembly.

Remove the toner cartridge and pull/push on the Registration Shutter so that it is all the way open and see if it is sticking.
See pictures/video below.
If the foam has become deteriorated simply remove it by scraping it off with a knife and then remove leftover foam and glue with alcohol.
NOTE: It is not necessary to reinstall new foam.

2 IMG_0682

#3.) Inspecting Paper Feed Solenoid Dampener Arm for deteriorated Foam.

Testing paper feed solenoids.
It’s a hassle to have to pull all the covers off just to see if the paper feed solenoid needs to be replaced.  Here’s a way to test them so you don’t have to.  Models Hewlett Packard Laser Jets 4200, 4300, 4240, 4250, 4350, P4014, P4015, P4515 and others.

Go into “Diagnostics” and “Paper Path” Test Mode.
Set it for 10 prints, single sided and select the tray that you would like to test.
Pay close attention  to the sound, speed and rhythm of the machines operation.
If the solenoid is good you will hear the same rhythm and operation through out the test.  But,  if there is an issue with the solenoid you will notice a pause.   It will “hiccup” and pause just for a moment, then continue.  If it is really bad, it may end up jamming or become obvious that the foam is totally destroyed.
You will become acquainted with this and be able to quickly tell if there is a problem.  If you don’t do it that often you may have to pull the solenoids off to test them.  It’s very subtle but if you do it enough you’ll be able to spot it right off.

Look at the following Video below. I am testing tray 2 and tray 3 on a Hewlett Packard Laser Jet 4250.  First is tray 2 with no problem ( Just Changed it) and next is tray 3 with an obvious problem with the solenoid.

Remove the Solenoid and do a visual inspection.

See Video Below

Replaced the bad solenoid with a “New Solenoid  RK2-0269”. Don’t put a “good used solenoid” because you will soon be replacing it again.

solenoid

S

Hewlett Packard Color Laser Jet Pro M451 series printer, Hewlett Packard Laser Jet P3015 series printer, Hewlett Packard P4014, P4015, P4515 series printers, Service Guides

HP-Service Manuals

Error Codes, Hewlett Packard Laser Jet 4200, Hewlett Packard Laser Jet P3005 series printer, Hewlett Packard LaserJet 4240, Hewlett Packard P4014, Paper Jams

How to Fix 13.02, 13.03 and 13.98 Error Codes on HP Laser Printers

If your HP Laser printer is frequently Jamming, take a look in the Error Log.  If you see these errors you more than likely have a bad paper feed solenoid.  If you have more than one tray having jamming issues, the paper feed solenoid could be bad in that assembly also.

This article is really about Hewlett Packard’s Infamous Feed Solenoids. There are many part numbers for the same part, but most Hewlett Packard Laser Printers use a paper feed solenoid similar to part number RK2-0269.  This Part number is technically for the LaserJet 4200/4300/4250/4350 series printer, but will work in many others. The problem with these is that the material that HP chose is CRAP! Time and usage makes the foam on the solenoid plunger plate stick. The material loses is sponginess and becomes like glue. This causes the Solenoid to stick as it feeds and the feed roller will push an extra sheet of paper  into the machine. ( Sensors  know that this is wrong) and thus causing the errors to occur. Errors 13.02, 13.03 and 13.98. If I see these ERRORS when I print and Review the Error Log, I know That RK2-0269 is causing the issue.  I have videos on replacing the solenoids just go to my video page and look for what you need.

HP LaserJet 4250 Replacing Tray 2 Paper Feed Solenoid for 13.02 Jams

Installing these is fairly easy for anyone with mechanical aptitude and a Phillips number two screwdriver.
Note:It is not necessary to remove the Fuser Assembly or the Toner Cartridge.

Step 1.) Begin by removing all Optional Equipment.
Step 2.) Paper Tray 2
Step 3.) Remove Tray 2 extension door /Paper Tray Dust Cover.
a.) Carefully flex the Tray 2 extension door to release the hinge pin near the power cord side of the product.
b.) Rotate the Tray 2 extension door to the horizontal position, and then pull up on the keyed hinge pin to release the door.
Step 4.) Swing open the rear output bin.
Step 5.) Remove the top-accessory cover if stacker is not installed. Lift the top-accessory cover up and off the product.
Step 6.) Remove Formatter Assembly.
Remove 2 screws or 2 thumb screws and grasp the formatter cage and then slide it away from the machine to remove it.
NOTE: When you reinstall the formatter cage, open the formatter-cage door before you fully seat the formatter cage, and verify that the formatter PCA connector is aligned with the connector on the product chassis.
Step 8.) Remove the Top cover
a.) 4 screws… 2 under the top-accessory cover and 2 under the toner cartridge cover.
b.) Use needle-nose pliers to release the print-cartridge drive-arm tab

CAUTION: The accessory pin (located in the left-rear corner of the cover) is not captive.  Grasp the rear side of the cover and the lid of the cover then lift up and off of the machine. Make sure that the Toner Cartridge Drive Arm is down (Engaged) so that it is out of the way.

Step 9.) Remove the Right Side Cover.
NOTE: When reinstalling the cover make sure that the power switch connecting Rod goes in between the on/off switch Lever guide inside the cover.

Step 10.) Swing the power switch lever out of the way

 power sw arm

Step 11.) Remove the wiring (2 pin connector) Remove the screw holding the Paper Feed Solenoid on the machine. Remove the solenoid and replace it with a new Solenoid. Put everything back in reverse order. You’re done!

solenoid