4250, 4300 series printer, 4350 series printer, Do-It-Yourself Office, Error Codes, Hewlett Packard Laser Jet 4200, 4300 series printer, Hewlett Packard LaserJet 4240, 4250, 4350 series printer, Hewlett Packard P4014, P4015, P4515 series printers, P4015, P4515 series printers, Paper Jams

HP Laser Jet – Not Picking up Paper / Jamming at feed, Overview and Solution.

Problem: Most Models; Paper Jams / Not picking up paper from tray.


Error codes: 13.01, 13.30, 13.A2.D2,  13.A3.D3, 13.0000, Misprint.
Error messages you may see on display. (These are different error codes for the same problem on different HP Laser Jet Printers). 

Solution: If you have multiple paper trays, Locate the tray that is having the jamming problem.
Note: Can you use a different tray until the problem is resolved?

Solution Continued: Pull out the paper tray completely from machine.
Remove all paper and discard any damaged paper. Check paper tray size guides and adjust them to correct sizes. Such as 81/2 X 11.

Note: There normally are length and width guides. To adjust them squeeze the blue lever, (Most are Blue not all) until they are set to correct sizes. If the guides are too tight or too loose it can cause jamming /not picking up the paper.
Look for broken guides. If they are broken, you can use packing tape to temporarily keep the guides in place.

Correct Fanning of Paper:  Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up forming a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.


Paper Feed Rollers: It is possible that the Paper Feed Rollers are worn out. You can try cleaning them until new rollers are installed. There are normally three rollers that are used in HP Laser Jet Printers. There is “One in the paper tray” and the other two are inside the machine.
(Located on top of the “Tray Roller” when the tray is closed). You can use 409 or some type of soapy water and a cloth towel. Clean the entire surface of roller then use the dry part of the towel to remove excess.


Let me know if this helps or if you need some help, Thanks for Reading!


Hewlett Packard P4014, P4015

Fuser Drive Gears (Swing Plate) P4515 series; Change for Improved Yield and Sustainability

Swing Plate Assembly

Hewlett Packard LaserJet Models P4014, P4015, P4515 P/N RC2-2432 M600, M601, M603 P/N RC2-2432-M601

When installing new drive gears, I’m recommending using Swing Plate RC2-2432-M601 (M601) instead of the RC2-2432 (P4515) In P4515, P4015 Series Printers. The main gear on the M601 that butts up against the fuser drive gear is” Helical” but on the P4515 the Fuser drive is a standard “Spur” Gear.

Photo Below

Don’t be worried because it will mesh fine with the P4515 Fuser Gear. The Swing Plates RC2-2432 (P4515) I was installing had a very short life. I have some of these printers that print 40K per Month and I was changing them constantly it seemed.

Photo Below

P4515 sw plt
Common problem with P4515 Style replacement Gears

Directions on replacing the fuser drive gears (Swing Plate) on the HP Laser Jet P4515 Printer

The drive gear noise once installed is quiet and smooth. We know that the P4515 printer series generates a lot of noise. I am getting more than 3 times the life out of them now using the M601 style. I just changed one in a P4515 and it had 350K on it. The reason why I changed that one was because it was noisy and that’s the only reason. Very little wear. When I used the Standard swing plate it would strip at approximately 40 -50K and it would go down or be very noisy. I now have this type installed in all of my high volume areas and it has improved call back and call generation quite a bit.

Photo Below
Gear on Right
Helical gears (Black )
Helical gears offer a refinement over spur gears. The leading edges of the teeth are not parallel to the axis of rotation, but are set at an angle.

Gear  on Left

Spur gears (Brown ) Spur gears or straight-cut gears are the simplest type of gear. 


Hewlett Packard Laser Jet 4200, Hewlett Packard LaserJet 4240, Hewlett Packard P4014, P4015, P4515 series printers, Paper Jams

Testing Paper Feed Solenoids.

Many people who repair their own HP printers change the feed rollers and continue getting jams and decide to call it quits at that point.  They cant understand why it’s still jamming.   The problem more than likely is the Paper Feed Solenoids.  Look in the event log.  You will see 13.98, 13.02, 13.03 errors if the solenoids are having issues.

It’s a hassle to have to pull all the covers off just to see if the paper feed solenoid needs to be replaced.  Here’s a way to test them so you don’t have to.  This test applies to  Hewlett Packard Laser Jets 4200, 4300, 4240, 4250, 4350, P4014,  P4015,  P4515 and many others.

Go into “Diagnostics” and “Paper Path” Test Mode.
Set it for 10 prints, single sided and select the tray that you would like to test.
Pay close attention  to the sound, speed and rhythm of the machines operation.
If the solenoid is good you will hear the same rhythm and operation through out the test.  But,  if there is an issue with the solenoid you will notice a pause.   It will “hiccup” and pause just for a moment, then continue.  If it is really bad, it may end up jamming or become obvious that the foam is totally destroyed.
You will become acquainted with this and be able to quickly tell if there is a problem.  If you don’t do it that often you may have to pull the solenoids off to test them.  It’s very subtle but if you do it enough you’ll be able to spot it right off.

Look at the following Video below. I am testing tray 2 and tray 3 on a Hewlett Packard Laser Jet 4250.  First is tray 2 with no problem ( Just Changed it) and next is tray 3 with an obvious problem with the solenoid.

Remove the Solenoid and do a visual inspection.

See Video Below

Replaced the bad solenoid with a “New Solenoid  RK2-0269”.

Hewlett Packard Color Laser Jet Pro M451 series printer, Hewlett Packard Laser Jet P3015 series printer, Hewlett Packard P4014, P4015, P4515 series printers, Service Guides

HP-Service Manuals