4250, 4300 series printer, 4350 series printer, Do-It-Yourself Office, Error Codes, Hewlett Packard Laser Jet 4200, 4300 series printer, Hewlett Packard LaserJet 4240, 4250, 4350 series printer, Hewlett Packard P4014, P4015, P4515 series printers, P4015, P4515 series printers, Paper Jams

HP Laser Jet – Not Picking up Paper / Jamming at feed, Overview and Solution.

Problem: Most Models; Paper Jams / Not picking up paper from tray.


Error codes: 13.01, 13.30, 13.A2.D2,  13.A3.D3, 13.0000, Misprint.
Error messages you may see on display. (These are different error codes for the same problem on different HP Laser Jet Printers). 

Solution: If you have multiple paper trays, Locate the tray that is having the jamming problem.
Note: Can you use a different tray until the problem is resolved?

Solution Continued: Pull out the paper tray completely from machine.
Remove all paper and discard any damaged paper. Check paper tray size guides and adjust them to correct sizes. Such as 81/2 X 11.

Note: There normally are length and width guides. To adjust them squeeze the blue lever, (Most are Blue not all) until they are set to correct sizes. If the guides are too tight or too loose it can cause jamming /not picking up the paper.
Look for broken guides. If they are broken, you can use packing tape to temporarily keep the guides in place.

Correct Fanning of Paper:  Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up forming a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.


Paper Feed Rollers: It is possible that the Paper Feed Rollers are worn out. You can try cleaning them until new rollers are installed. There are normally three rollers that are used in HP Laser Jet Printers. There is “One in the paper tray” and the other two are inside the machine.
(Located on top of the “Tray Roller” when the tray is closed). You can use 409 or some type of soapy water and a cloth towel. Clean the entire surface of roller then use the dry part of the towel to remove excess.


Let me know if this helps or if you need some help, Thanks for Reading!


Hewlett Packard Laser Jet 4200, Hewlett Packard LaserJet 4240, Hewlett Packard P4014, P4015, P4515 series printers, Paper Jams

Testing Paper Feed Solenoids.

Many people who repair their own HP printers change the feed rollers and continue getting jams and decide to call it quits at that point.  They cant understand why it’s still jamming.   The problem more than likely is the Paper Feed Solenoids.  Look in the event log.  You will see 13.98, 13.02, 13.03 errors if the solenoids are having issues.

It’s a hassle to have to pull all the covers off just to see if the paper feed solenoid needs to be replaced.  Here’s a way to test them so you don’t have to.  This test applies to  Hewlett Packard Laser Jets 4200, 4300, 4240, 4250, 4350, P4014,  P4015,  P4515 and many others.

Go into “Diagnostics” and “Paper Path” Test Mode.
Set it for 10 prints, single sided and select the tray that you would like to test.
Pay close attention  to the sound, speed and rhythm of the machines operation.
If the solenoid is good you will hear the same rhythm and operation through out the test.  But,  if there is an issue with the solenoid you will notice a pause.   It will “hiccup” and pause just for a moment, then continue.  If it is really bad, it may end up jamming or become obvious that the foam is totally destroyed.
You will become acquainted with this and be able to quickly tell if there is a problem.  If you don’t do it that often you may have to pull the solenoids off to test them.  It’s very subtle but if you do it enough you’ll be able to spot it right off.

Look at the following Video below. I am testing tray 2 and tray 3 on a Hewlett Packard Laser Jet 4250.  First is tray 2 with no problem ( Just Changed it) and next is tray 3 with an obvious problem with the solenoid.

Remove the Solenoid and do a visual inspection.

See Video Below

Replaced the bad solenoid with a “New Solenoid  RK2-0269”.

Hewlett Packard Laser Jet 4200, Hewlett Packard LaserJet 4240, Paper Jams

Rebuilding Optional 500 Sheet Paper Feeder P/N Q2440B

Rebuilding Optional 500 Sheet Paper Feeder P/N Q2440B for the Hewlett Packard 4200, 4300 4240, 4250 and 4350 Printer Series

The Paper feed solenoid at some point will need to be replaced because of Jamming issues. You will experience 13.98, 13.02, 13.03 errors. Look at the error log in diagnostics menu. I test the solenoid by using the paper path test and run 10 single sided prints and pay attention to the timing of the prints coming out. If the solenoid is bad you will notice it begin to pause or I liken it to burping. If it’s real bad it will just jam and you will get the errors listed. Some of you will opt to buy a new unit from EBAY but I’ll warn you that buying a used one leaves you with the same problem. I recommend buying a new one or rebuilding your existing unit.

Q2440B 500 Sheet Paper Feeder

Parts Needed
RK2-0269 Paper Feed Solenoid
RM1-0037 Roller x2
RM1-0036 Roller x1

Tools needed
Phillips #2 screwdriver
Small blade regular screwdriver
Needle nose Plyers

Time to repair
1 hour to 1.5 hours first time.

Optional video for this repair

Begin by removing the paper tray

 Remove 2 screws and remove cover

Remove 2 screws and remove cover.

 Remove 2 screws and lift off plate and remove connecters.

Pull the side of the rear cover and then push tab to remove rear cover.

Remove 1 screw and pull plastic holder off. Remove 1 connector and 1 spring and remove tray lift motor assembly.

Remove 4 screws and 1 connector            

Remove 2 screws on the bottom left rear and 1 screw on the bottom right rear of unit.
NOTE: There is one shorter screw. It is the one on the right bottom rear. Be sure to reinstall it in this location.

Remove 2 screws from bottom rear side.
CAUTION: You may have to use a sharp object to clean the screw head out or you will strip the screw.

Remove bottom plate.
Remove clip and bushing then pull out shaft and gear.
CAUTION: Don’t lose these parts!

Remove connector and note the wiring configuration. (It wraps itself twice)
Remove 3 silver screws and 1 black screw (Solenoid)

Remove the Pickup drive assembly.
CAUTION: The gear circled will fall off! (It’s not clipped on).

Remove and replace Paper Feed Solenoid (RK2-0269) Reinstall all components in reverse order.

Replace Paper Feed Rollers
RM1-0037 Roller x2
RM1-0036 Roller x1

That’s it you’re Done!

Error Codes, Hewlett Packard Laser Jet 4200, Hewlett Packard Laser Jet P3005 series printer, Hewlett Packard LaserJet 4240, Hewlett Packard P4014, Paper Jams

How to Fix 13.02, 13.03 and 13.98 Error Codes on HP Laser Printers

If your HP Laser printer is frequently Jamming, take a look in the Error Log.  If you see these errors you more than likely have a bad paper feed solenoid.  If you have more than one tray having jamming issues, the paper feed solenoid could be bad in that assembly also.

This article is really about Hewlett Packard’s Infamous Feed Solenoids. There are many part numbers for the same part, but most Hewlett Packard Laser Printers use a paper feed solenoid similar to part number RK2-0269.  This Part number is technically for the LaserJet 4200/4300/4250/4350 series printer, but will work in many others. The problem with these is that the material that HP chose is CRAP! Time and usage makes the foam on the solenoid plunger plate stick. The material loses is sponginess and becomes like glue. This causes the Solenoid to stick as it feeds and the feed roller will push an extra sheet of paper  into the machine. ( Sensors  know that this is wrong) and thus causing the errors to occur. Errors 13.02, 13.03 and 13.98. If I see these ERRORS when I print and Review the Error Log, I know That RK2-0269 is causing the issue.  I have videos on replacing the solenoids just go to my video page and look for what you need.

HP LaserJet 4250 Replacing Tray 2 Paper Feed Solenoid for 13.02 Jams

Installing these is fairly easy for anyone with mechanical aptitude and a Phillips number two screwdriver.
Note:It is not necessary to remove the Fuser Assembly or the Toner Cartridge.

Step 1.) Begin by removing all Optional Equipment.
Step 2.) Paper Tray 2
Step 3.) Remove Tray 2 extension door /Paper Tray Dust Cover.
a.) Carefully flex the Tray 2 extension door to release the hinge pin near the power cord side of the product.
b.) Rotate the Tray 2 extension door to the horizontal position, and then pull up on the keyed hinge pin to release the door.
Step 4.) Swing open the rear output bin.
Step 5.) Remove the top-accessory cover if stacker is not installed. Lift the top-accessory cover up and off the product.
Step 6.) Remove Formatter Assembly.
Remove 2 screws or 2 thumb screws and grasp the formatter cage and then slide it away from the machine to remove it.
NOTE: When you reinstall the formatter cage, open the formatter-cage door before you fully seat the formatter cage, and verify that the formatter PCA connector is aligned with the connector on the product chassis.
Step 8.) Remove the Top cover
a.) 4 screws… 2 under the top-accessory cover and 2 under the toner cartridge cover.
b.) Use needle-nose pliers to release the print-cartridge drive-arm tab

CAUTION: The accessory pin (located in the left-rear corner of the cover) is not captive.  Grasp the rear side of the cover and the lid of the cover then lift up and off of the machine. Make sure that the Toner Cartridge Drive Arm is down (Engaged) so that it is out of the way.

Step 9.) Remove the Right Side Cover.
NOTE: When reinstalling the cover make sure that the power switch connecting Rod goes in between the on/off switch Lever guide inside the cover.

Step 10.) Swing the power switch lever out of the way

 power sw arm

Step 11.) Remove the wiring (2 pin connector) Remove the screw holding the Paper Feed Solenoid on the machine. Remove the solenoid and replace it with a new Solenoid. Put everything back in reverse order. You’re done!


Error Codes, Paper Jams

13.01 ERROR Loading Paper Trays on HP Laser Printers

Many times Jamming occurs because the paper tray is not set correctly;

Follow the steps below.

Loading Tray 2 or optional Tray 3, 4…

1.)  Pull the tray out of the product.

2.)  Remove all of the paper from the Paper Tray.

3.)  On the rear paper-length guide, press on the blue tab and adjust it so that the pointer matches the paper size that you are loading. (LETTER)
4.)  Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray.
5.)  Reinstall the tray.
6.)  The printer display will ask if “Letter, Plain” is correct.

To Accept Setting press or wait and it will Auto Save.

Paper Jams

Quick Fix for Paper Feed Problems on Copiers, Fax and Printers

Sensor locations

So you need ten sets of a fifty page document for this mornings meeting. It’s 8:30AM and your meeting is at 9:00AM. You begin with your project and the copier jams. You clear the jam but it keeps jamming! It’s not pulling in the paper. Sure you can call the repair person, but you need the copies now! There’s nothing you can do, or is there?

All office equipment that feeds paper has a component inside that pulls the paper out of the paper tray and into the machine. Most are made out of rubber and just like the tires on your car they wear out. When a roller is worn and dirty they will cause paper jams. The purpose of this article is to show you how you can clean or rejuvenate the rollers long enough for you to complete your job and have your repair person come out and fix it properly.

Alternative solutions
When your machine is jamming, first locate where the paper is jamming. Which paper tray? Is it tray 1 or tray 2? Also which size is jamming? On machines that have more than one paper tray you can switch paper trays and then you can skip cleaning the rollers. Make sure when you change cassettes that the copier registers the correct size. The machine will think it is a different size and it will jam. The sensors are set for a specific timing and it will know the difference in length from letter size and legal size. I also would try using the bypass tray or manual feed tray if so equipped. This will get you up and running quicker than cleaning the rollers.

Determining if the rollers are the problem:
If you need the specific tray to be functional we will get busy with the repair.
First make a single copy in the tray that is jamming. By doing this you are determining where the paper is jamming. If it is jamming in the exit for instance, you have another problem. If it is jamming in the center of the machine, again it is a different problem. But if it jams at the cassette or paper tray area the next step is removing the paper tray. Shine your flashlight into the paper feed area and see if there are any pieces of paper torn off inside or something blocking the paper path. Now that you have ruled out a blocked paper path, you can clean the feed roller(s).

Tools Required:
Flashlight, strong cotton towel (so it will not rip off in the machine), WD-40 or Rubber roller rejuvenator.
Note: Never use alcohol to clean rollers. It dries out the tread and the remaining tread will get ripped off and then it still will not feed. Use WD-40 it works great!

Cleaning the rollers:
Shine your flashlight into the paper feed area and locate the rubber rollers that feed the paper in. Grab your towel and saturate it with cleaning fluid. This can be WD-40 or your favorite roller rejuvenator. Start by cleaning the roller and spinning it all the way around not missing any of the surfaces of the roller. Then go over it again with the dry part of the towel. As I said there are many different types. Some have a set of three rollers. One Pre-feed roller, this pushes the paper into the other rollers. One feed roller and one separation roller. Others have a half moon style. These are harder to clean because they have a clutch system that keeps it at home position when not feeding.

WARNING: If you try and turn these to clean them you will damage the clutch mechanism! There are two ways you can clean these types. First you can actuate the clutch by pushing down on the solenoid or release lever. This sometimes can be hard to get to. You can also start the copy process and shut off the machine exactly when the feed roller engages. This takes some patience and practice but it is better than damaging the clutch. Once you get it where you can clean the roller repeat the procedure above.

Some alternatives to replacing feed rollers:
There is a material called feed roller tape. I have used it when I didn’t have the right roller in my car stock. It works with some styles mainly half moon styles. Just peel off the adhesive and wrap it around the worn roller surface. They also have some that stretch over the old rollers. I have never used this but I have been told it will get you up and running. On old copiers or printers that you can no longer get parts for you can apply clear silicon on the feed surface and let it dry twenty four hours. It works but I am inclined to use the real thing. You can also use generic rollers manufactured for almost all equipment. I have mixed feeling about these because I have had to go back and change them again later. For the best repair I use genuine OEM feed rollers. They are still inexpensive and they will last you longer and you will have fewer headaches.

Feed Rollers
There are many types of rollers and feed systems. Here are some common feed rollers with their part numbers. Rollers will normally come in a maintenance kit but they may need to be replaced approximately half way through the maintenance kit cycle.

HP LJ-4000 laser printer
Feed Rollers
RG5-2651-000CN x 2
Note: These are very easily replaced. Just unsnap them and replace them with the new roller.

Toshiba E-Studio 350/450 Photocopier
Paper Feed Rollers
44201807000 x2, 4400669910
these take a little more work. First you need to remove the paper feed assembly and then you can get to the clips that hold them on.

I hope this has helped you complete your print or copy job. Please remember that this article is just a quick fix and not a long term solution. Be sure and call your repair person to fix it correctly.


Paper Jams

Paper Jams; copiers, fax, printers


Here is a problem that is universal.   First we will try to determine where the jam is occurring.  Make 1 copy or print at a time until you find where the jam is happening.  If you make multiple copies/prints you will be deceived and be looking in an area that isn’t causing the issue.  If it is jamming at the paper feed area,  remove all of the paper  and look for folded or torn paper.  Fan the paper and square the paper up and install it in the tray nicely.   Too many times I have seen paper installed half- hazerdly and cause the jamming.  If  the tray is Brocken or the copier /printer thinks it is a different size can also cause jamming.   Now,  if none of those are causing the problem the best thing to do is to replace the feed rollers, or at least clean them.   You should use Soapy water or also try WD-40 it works well, but never Alcohol it will dry out the tread on your rollers.    Replace them if the tread is worn is really the best way to do it.

If it is jamming in the exit or fuser assembly can be caused by five things.
Bad separation fingers ; These can also be called; Separation Claws, Scrapers, Pick off Pawls.  The fingers are small ceramic claws that ride against the upper roller.   They are normally spring  loaded.  When these go bad it will do an accordion type of jam.  They could be worn , broken or out of position.  There  is normally a spring on them for pressure to the upper heat roller.

  1. Bad heat rollers; The teflon coating will wear off and the paper will stick and cause jamming.
  2. Brocken gear(s); If the gear is broken the paper can’t get through.
  3. Sensor or sensor lever flag; This should be the last thing you check, uncommon fault.  Test with simulations , multi meter or replace with known good sensor.
  4. Dirty Fuser entrance guide;  This will cause wrinkling, creases in paper and  jamming.

It could be many other things that is causing the jamming issue but when you have a paper jamming problem I always begin with the feed. This is the primary start point for the paper path. Always keep it simple. Begin with making one copy or print at a time to determine where the problem lies. Try cleaning the rubber good first with wd-40 or replacing the rollers if you have them.

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