4250, 4300 series printer, 4350 series printer, Do-It-Yourself Office, Error Codes, Hewlett Packard Laser Jet 4200, 4300 series printer, Hewlett Packard LaserJet 4240, 4250, 4350 series printer, Hewlett Packard P4014, P4015, P4515 series printers, P4015, P4515 series printers, Paper Jams

HP Laser Jet – Not Picking up Paper / Jamming at feed, Overview and Solution.

Problem: Most Models; Paper Jams / Not picking up paper from tray.

2578481

Error codes: 13.01, 13.30, 13.A2.D2,  13.A3.D3, 13.0000, Misprint.
Error messages you may see on display. (These are different error codes for the same problem on different HP Laser Jet Printers). 

Solution: If you have multiple paper trays, Locate the tray that is having the jamming problem.
Note: Can you use a different tray until the problem is resolved?

Solution Continued: Pull out the paper tray completely from machine.
Remove all paper and discard any damaged paper. Check paper tray size guides and adjust them to correct sizes. Such as 81/2 X 11.

Note: There normally are length and width guides. To adjust them squeeze the blue lever, (Most are Blue not all) until they are set to correct sizes. If the guides are too tight or too loose it can cause jamming /not picking up the paper.
Look for broken guides. If they are broken, you can use packing tape to temporarily keep the guides in place.
Guides

Correct Fanning of Paper:  Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up forming a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

pic

Paper Feed Rollers: It is possible that the Paper Feed Rollers are worn out. You can try cleaning them until new rollers are installed. There are normally three rollers that are used in HP Laser Jet Printers. There is “One in the paper tray” and the other two are inside the machine.
(Located on top of the “Tray Roller” when the tray is closed). You can use 409 or some type of soapy water and a cloth towel. Clean the entire surface of roller then use the dry part of the towel to remove excess.

Rollers

Let me know if this helps or if you need some help, Thanks for Reading!

Izzy

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Error Codes

Dissecting the New Laser Jet Event Logs

I will  be discussing only the paper path  jam events or errors dealing with the Base Unit  M602 Printer’s Paper Path.  The sensors and their locations haven’t changed,  just the the way the they are read from the event log.  The fuser delivery sensor name has changed for the 4250 as you will see.  I reference the old errors  and note similarities which helps me and I hope you to understand their meaning.

HP LaserJet p4515

Sensor Names and Locations 4250/P4515
Prefeed sensor (PS102)
Top-of-page sensor (PS103)
Fuser delivery sensor P4515 (PS700)  4250 (PS108)

Sensor Names and Locations M601,M602 and M603 Series
Prefeed sensor (PS102)
Top-of-page sensor (PS103)
Fuser delivery sensor (PS700)

Paper Path and Sensor Locations M602
Paper Path and Sensor Locations M602

Older Codes on Previous Models for Comparison
Laser Jet 4250 and P4515 Series

13.01 – A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time.
13.02 – A 13.02.00 error message indicates that the media did not pass the top-of-page sensor (PS103) within the specified time.
13.03 – A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time.
13.05 – A 13.05.00 error message indicates that the media did not arrive at the fuser delivery sensor (PS108)(PS700) within the specified time.
13.06 – A 13.06 error message indicates that the media did not pass the fuser delivery sensor (PS108) (PS700) within the specified time.
13.20 – A 13.20.00 error message indicates that the printer power was turned on or that the printer attempted to initialize while the Pre-feed sensor (PS102), Top-of-page sensor (PS103) or the Fuser delivery sensor (PS700) was detecting media.


How to Read the New Event Codes
What do all these numbers and letters Mean?

There are three sets of two digits that all have a Designation.
〈〈.〈〈.〈〈

The first set of two digit codes
“13” = Generic Jam.

The second set of two digits codes are Sensor Locations.
A2 = Pre-feed sensor (PS102)
B2 = Top-of-page sensor (PS103)
B9 = Fuser delivery sensor (PS700)

The third set of two digit codes are …
The first digit is whether it was Late to the sensor or if it stopped at the Sensor.
A = Stopped
D = Late
The second digit is the source tray,
Tray 1, 2, 3, 4


Quick Reference Event Code List for Paper Jams on the HP LJ-M602
Note:  This is not a complete list.  It is solely for trouble -shooting paper path Jams.  Also, I’ve included the old event codes to help me grasp whats going on.

13.A2.D2 – The media did not arrive at the pre-feed sensor (PS102) within the specified time.  Source Tray 2  13.01
13.A3.D3 – The media did not arrive at the pre-feed sensor (PS1603) within the specified time.  Source Tray 3  13.01


13.B2.A2 – Stopped at Registration Jam, Top-of-page sensor (PS103),
From Tray 2  13.02

13.B2.A3 – Stopped at Registration Jam, Top-of-page sensor (PS103)
From Tray 3  13.02

13.B2.D2 – Late to Registration Jam, Top-of-page sensor (PS103)
From Tray 2 
13.03
13.B2.A3 – Stopped at Registration Jam, Top-of-page sensor (PS103)
From Tray 3  13.02
13.B2.D3 – Late to Registration Jam, Top-of-page sensor (PS103)
From Tray 3  13.03


13.B9.A2 –Stopped at Fuser Jam, Fuser delivery sensor (PS700)
From Tray 2  13.06

13.B9.A3 – Stopped at Fuser Jam, Fuser delivery sensor (PS700)
From Tray 2  13.06

13.B9.D2 -Late to Fuser Jam, Fuser delivery sensor (PS700)
From Tray 2  13.05

13.B9.D3 -Late to Fuser Jam, Fuser delivery sensor (PS700)
From Tray 3  13.05


13.A2.FF -Power on Jam, pre-feed sensor (PS10213.20
13.B2.FF –Power on Jam, top-of-page sensor (PS103)  13.20
13.B9.FF
– Power on Jam, Fuser delivery sensor (PS70013.20

 

This list and designations will change as I update it.  Mistakes are bound to happen but it’s a start.  I’ll be working on it and make changes when I can.  email me at izzykilman@gmail.com if you have any good info.