Firmware

HP M602 Pre-Boot Walk-Up Method (USB) Firmware Install

Thumb Drive Firmware install
Thumb Drive Firmware install

This article shows how to upgrade the firmware on an HP Laser Jet 600, M601, M602 and M603 Series Printers.  We will also show you why you may or may not need to upgrade  the firmware in the first place.

“When do I need to upgrade the firmware? “
You might ask.  Upgrading the firmware can correct problems and also add new features to devices without replacing hardware. It depends on the printer and your printers issue.  One of the biggest and most important problems firmware fixes is the 49 error.  As computers progress many times the printers don’t.  The 49 errors are the printers way of telling you there is a communication malfunction. The printer/computer are speaking a different language and can’t understand one another.  There are many other issues that different models have that a firmware update addresses.  I have the list of fixes from HP for the M602 series at the end of this article.

Batch Loading Firmware
If you have a large fleet of laser printers, you do not want to up-grade your whole fleet all at the same time.
The ability to upgrade firmware on multiple devices “simultaneously” is available with “Web Jetadmin” a free application for managing HP printers.  This “batch” process of upgrading your fleets firmware has the well meaning intention of saving you time, but it is possible you could have some failures and that’s not good.  I would definitely do some testing before the actual process and verify the best practices and procedures on test machines.

Thumb Drive Firmware install
Thumb Drive Firmware install

Here is an example of why you may want to reconsider broadcasting firmware.  On the HP LaserJet P4515 series printer,  using HP’s easy firmware upgrade utility .  If you leave the optional 500 sheet tray(s) on the printer when you send the files, it will brick the tray and the formatter.  To this day I haven’t seen where HP has fixed this.

This is just one example.  My point is, test and verify everything.  I only upgrade the firmware on a unit if it is having a problem that only firmware can fix.    If it’s not broke, don’t fix it. I determine if a printer needs a firmware upgrade on a one on one basis.  Don’t just go willy nilly and start sending global firmware updates!

Future Smart
Hewlett Packard’s new way of upgrading the firmware in their LaserJet enterprise printers and MFPs is “FutureSmart”.  Future Smart firmware is similar to an operating system .  It enables your LaserJet enterprise devices to be upgraded over time, similar to a PC’s operating system with service packs or upgrades.

Service Pack Updates – Source: Hewlett Packard
These maintenance upgrades allow customers to maintain feature stability for their fleet. Service pack updates do not affect existing device features, such as control panel layout and options, while providing important security and regulatory updates or operation fixes. New service pack updates are available multiple times throughout the year.

Major release upgrades
These upgrades allow customers to upgrade their compatible HP FutureSmart devices with the latest features and changes to device functionality. A new major release is easily identifiable with the release number directly following the “HP FutureSmart” name
(for example, HP FutureSmart 3.0).  Major release upgrades are made available to current HP devices when the next generation of HP FutureSmart features is introduced.


Step by Step Instructions for Updating Firmware on the HP Laser Jet Enterprise 600 M601, M602 and M603 Printer.

Method:
Pre-Boot Walk-Up Method (USB)
NOTE: There are five different methods of up-dating this firmware.

IMPORTANT: Please print a configuration page prior to performing any firmware update. 

Retrieve the .bdl file from the HP Support Center 

Select driver language and OS.
Select driver language and OS.

Download the Firmware File Listed

Download the Firmware File and unzip.

NOTE: USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive.

Copy this File to your Thumb Drive
Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive) in the root directory.

#1.) Turn the Power on.

Press the Stop button when the Ready, Data and Attention LEDs illuminate solid.
#2.) Press the Stop button when the Ready, Data and Attention LEDs illuminate solid.
Press the Down button to highlight Administrator, and then press OK.
#3.) Press the Down button to highlight Administrator, and then press OK.
 Press the Down button to highlight Download, and then press OK.Insert the portable USB storage device with the xxxxxxx.bdl file on it. NOTE: If the message No USB Thumbdrive files found on the control panel display, you may need to use a different USB storage accessory or place the firmware file in the root directory.What is the Root Directory on a Thumbdrive?If you open the thumb drive (Removable Disk "E"or what ever yours might be) This is the root directory and it is where you will place the .xxxxxxx.bdl file.
#4.) Press the Down button to highlight Download, and then press OK. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
Press the Down button to highlight the xxxxxxx.bdl file, and then press OK. NOTE: If you have more than one .bdl file on your USB Thumb drive, select the file you want loaded and press OK.
#5.) Press the Down button to highlight USB Thumbdrive, and then press OK. NOTE: If the message No USB Thumb drive files found on the control panel display, you may need to use a different USB storage accessory or place the firmware file in the root directory.

What is the Root Directory on a Thumb drive?
If you open the thumb drive (Removable Disk “E”or what ever Letter is asighned) This is the root directory and it is where you will place the .xxxxxxx.bdl file.

Press the Down button to highlight the xxxxxxx.bdl file, and then press OK.
#6.) Press the Down button to highlight the xxxxxxx.bdl file, and then press OK.
IMG_1321
IMPORTANT: Please be patient since this may take up to 10 minutes to reboot. You may cause damage to the machine if you interrupt or turn the power off before the firmware completes.

#7.) When the message Complete appears on the control panel display, press the Back button 3 times. When the message Continue appears on the control panel display, press OK. he printer will continue to boot to the Ready state. fter the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.#7.) When the message Complete appears on the control panel display, press the Back button 3 times. When the message Continue appears on the control panel display, press OK. The printer will continue to boot to the Ready state. After the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.


Enhancements and Fixes provided with the Firmware revision 2131305_192069

The following new functionality or features are provided by this firmware release:

  • Firmware Datecode: 20111217

  • Firmware Revision: 2131305_192069

Enhancements (2131305_192069)

Base:

  • Added backwards compatibility of PDL commands to control source input trays with all PDLs.

  • Added the ability to modify trays security constraints.

  • Ability to unlock stored jobs based on authenticated user.

  • Ability for a User or Administrator to re-print the Welcome page.

  • This feature provides access for web services applications, including Web Jetadmin, to the FIPS 140-2 status information of installed encrypted hard drives and the ability to enable/disable the encryption on the drive.

  • The ability to prevent disk corruption when power plug pulled during Firmware upgrade.

  • Add a new internal page: Administration, Reports, Configuration/Status Pages, Web Service Status Page. On this page it will list all of the currently running web services.

  • Usage Page displays the correct tray information and counts for an Installed Envelope feeder.

  • The ability to collect diagnostic log information if not able to boot to Ready. This new feature allows you to use the Pre-boot menu and a USB thumb drive to collect the log files.

  • Added the ability to Support Additional Output Bin Types with Paper Path Test.

  • The ability to hide the Job list.

  • The user can enable/disable 10 User Defined Media Types via SNMP, Web JetAdmin or EWS. The user can assign a print mode to the User Defined Media types. The user can create their own customized name for the User Defined Media Types.

  • The UI constrains the displaying of User Defined Media Types based on whether the SNMP OID has been enabled or disabled. When disabled, the specific User Defined type is not listed in the Adjust Paper Type menu. When enabled, the specific User Defined Media Type is displayed in the Adjust Paper Type menu.

  • Unsupported USB device messages are now able to be hidden.

  • The signed in Username will now be visible from most control panel screens.

 

 

 

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Error Codes

HP Color LaserJet 5550 Printer Error Codes

NUMERICAL PRINTER MESSAGES
HP Color LaserJet 5550 printer Error Codes

Control panel message
Event log
error message
Description
Recommended action 

53.XX.ZZ CHECK RAM DIMM SLOT X 
To continue press CANCEL JOB
An error occurred on some memory of the printer.
DIMM SLOT X
0 Onboard memory
1 SLOT 1
2 SLOT 2
Y Bank number
0 No useful bank info
1 Bank number 1
2 Bank number 2
3 Bank number 3
4 Bank number 4
ZZ Error Number
00 UNSUPPORTED MEMORY
01 UNRECOGNIZED MEMORY
02 UNDER MINIMUM MEMORY LIMIT
03 EXCEEDED MAXIMUM
MEMORY LIMIT
04 FAILED RAM TEST
Press CANCEL JOB (HP Color LaserJet 5500) or STOP (HP Color LaserJet 5550). If the problem persists, replace the DIMM card in the slot indicated.

64 PRINTER ERROR For help press
alternates with 59.XY PRINTER ERROR
To continue turn off then on
Print cartridge motor error
1. Reconnect the print cartridge connector on the DC controller PCB
(J1124 for cyan, J1126 for magenta, J1125 for yellow, and J1127 for black).
2. Replace the drum drive assembly for the indicated print cartridge.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Developing disengaging motor error
1. Reconnect the connectors J16 for the developing disengaging motor and J1100 for the DC controller PCB.
2. Replace the developing disengaging drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

10.XX.YY SUPPLIES ERROR For help press?
Note: The printer cannot always determine whether the error lies with the cartridge or with the printer reader/writer.  The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge
1. Turn the printer off and then back on.
2. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3.
3. Reseat the connectors between the memory PCB (J601-J605) and the antenna PCBs (J903), the memoryPCB, and the DC controller PCB (J1122).
4. Replace the antenna PCB.
5. Replace the memory PCB.
6. Replace the DC controller  PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN DUPLEX PATH For help press?
There is a jam in the duplex path.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check if the ETB rollers or gears are worn or defective.  Replace the ETB if they are.
4. Check the duplex feed guide,  which is part of the control panel crossmember assembly. If the guide is worn or damaged, replace the crossmember assembly.

13.XX.YY JAM IN PAPER INPUT PATH  For help press?
There is a jam in the media input path.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check the registration shutter, and make sure it is in place.  Replace the paper pickup assembly if the shutter is damaged.
4. Check the paper pickup feed rollers, and replace them if They are worn or damaged.
5. Check the connectors, gears, solenoid, clutch, motors, sensors, and PCBs on the paper pickup assembly.  Replace the paper pickup assembly if necessary.
6. Check the cassette lifter mechanism for proper operation.

13.XX.YY JAM IN PAPER PATH For help press?
There is a jam in the media path. 1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and if each cartridge is turning properly.  Replace defective print cartridges or drive motors.
4. Clean the attaching roller at the bottom of the ETB and make sure the spring is holding it in place.
5. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB. See Calibrate now.
6. Replace the paper pickup PCB.
7. Replace the ETB if it is not moving paper properly. Calibrate the printer.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TOP COVER AREA  For help press?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
WARNING!  The fuser might be hot.
3. Check that the fuser paper sensor is in place. If it is defective, replace it.
4. Replace the fuser.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 1 For help press?
A page is jammed in the multipurpose tray.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean or replace the separation pad.
5. Replace the Tray 1 pickup solenoid.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 2  For help press?
A page is jammed in Tray 2.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 2 pickup clutch.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY X For help press?
A page is jammed in Tray 3 or Tray 4.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 3 or Tray 4 pickup clutch.
6. Replace the Tray 3 or Tray 4 pickup motor.
7. Replace the Tray 3 or Tray 4 paper feeder PCB.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN DUPLEX JOB INTERRUPTED For help press?
alternates with 13.XX.YY JAM IN DUPLEX JOB INTERRUPTED
Discard top sheet and press or 13.XX.YY JAM IN DUPLEX JOB INTERRUPTED
Discard top two sheets and press None A duplex job was interrupted by interference as media passed through the output bin during duplexing.
1. Press for more information.
2. Remove one or two pages from the output bin as directed by the display.
3. Press to continue printing.
Note:  If Jam Recovery= OFF some pages will not be reprinted. Resend the missing pages.

 

20 INSUFFICIENT MEMORY For help press?
alternates with 20 INSUFFICIENT MEMORY To continue press CHECK
The printer has received more data from the computer than fits in available memory.
1. Press to resume printing.
Note:  A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW For help press?
alternates with 22 PARALLEL I/O BUFFER OVERFLOW To continue Press CHECK
The printer’s parallel buffer has overflowed during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

22 EIO X BUFFER OVERFLOW To continue press CHECK
The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

22 SERIAL I/O BUFFER OVERFLOW To continue Press CHECK
The printer’s serial buffer has overflowed during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

40 BAD SERIAL TRANSMISSION To continue press CHECK
A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. Press CHECK to resume printing.
Note: A loss of data will occur.

40 EIO X BAD TRANSMISSION To continue press CHECK
A connection with the card in EIO slot X has been abnormally broken.
1. Press to resume printing.
Note: A loss of data will occur.
2. Check that all cables are connected to the EIO ports and that the EIO board is seated properly.
3. If possible, print to another network printer to verify the network is working properly.

41.3 UNEXPECTED SIZE IN TRAY X For help press?
alternates with LOAD TRAY X <TYPE> <SIZE> For help press?
Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.
1. If the incorrect size was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.5 UNEXPECTED TYPE IN TRAY X For help press?
alternates with LOAD TRAY X <TYPE> <SIZE> For help press?
The printer senses a different media type in the media path than configured in the tray.
1. If the incorrect type was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41..X    64 PRINTER ERROR For help press?
alternates with 41.X  64 PRINTER ERROR To continue press?
A printer error has occurred.
X Description
1 unknown misprint error
2 beam detect misprint error
3 media feed error (size)
4 no VSYNC error
5 media feed error (type)
6 ETB detection error
7 feed delay error
9 noise VSREQ
1. Press to continue or press for more information.
2. If the message persists, turn the printer off and then back on.

49.XXXX  64 PRINTER ERROR To continue turn off then on
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In  Some cases,  electrical noise in the cable can corrupt data during transmission to the printer. Other causes  include poor quality parallel  cables, poor connections, or homegrown  applications. On rare occasions, the formatter is at fault,  which is usually indicated by a 79 Service Error.
1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off and then back on.
3. Try printing a job from a different software application.  If the job prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
7. Remove all EIO devices from the printer.
8. Turn the printer on.
9. If the error no longer exists,  install each DIMM and EIO  device one at a time, making sure to turn the printer off and back on as you install each device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM.
13. Replace the formatter and calibrate the printer. See Calibrate now.

50.X FUSER ERROR For help press?
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 high fuser temperature
4 faulty fuser
5 inconsistent fuser
6 open fuser
8 low fuser temperature
(sub=thermistor)
9 high fuser temperature (sub=thermistor)
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J100) that connects the fuser and the printer. Replace the connector if it is damaged.
3. Turn the printer off and remove the fuser. Measure the resistance between the connector pins on the fuser. If resistance does not meet the following guidelines, replace the fuser.
J100LB-5 to J100LB-6: 300 –500 KOhms J100LB-1 to J100LB-2: less than 1 KOhm
4. Check for continuity between connector pins J100-5 and J100-6. If there is no continuity, replace the fuser.
5. Replace the fuser power supply PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

51.XY PRINTER ERROR For help press?
alternates with 51.XY PRINTER ERROR To continue turn off then on None A printer error has occurred.
X Description
1 beam detect error
2 laser error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner (J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now

52.XY PRINTER ERROR For help press?
alternates with 2.XY PRINTER ERROR To continue turn off then on
A printer error has occurred.
X Description
1 scanner error
2 scanner startup error
3 scanner rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner (J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

53.10.05 PRINTER ERROR To continue turn off then on
A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.
This is an invalid configuration.  DIMMs can not be installed in both of these slots at the same time. Remove one of the DIMMs, or move one of the DIMMs to a different slot.

53.X0.ZZ PRINTER ERROR To continue turn off then on
An error has occurred in the onboard RAM.
1. Press to continue.
2. Turn the printer off and then back on.

53.XY.ZZ PRINTER ERROR
For the 5500 models: To continue press CHECK
CANCEL JOB  An error occurred on some memory of the printer.
X DIMM Type
1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
5 invalid DIMM speed
Press CANCEL JOB. If the problem persists, replace the DIMM card in the slot indicated.

54.XX PRINTER ERROR
X Description
1 temperature
3 image density sensor
5 color plane registration sensor
6 image density sensor
7 yellow drum home position sensor
8 magenta drum home pos. sensor
9 cyan drum home position sensor
10 black drum home position sensor
11 yellow density sensor
12 magenta density sensor
13 cyan density sensor
14 black density sensor
19 ETB speed control sensor
20 color plane registration sensor
21 yellow toner level sensors
22 magenta toner level sensors
23 cyan toner level sensors
24 black toner level sensors
1E or 30 Half tone calibration error Turn the printer off and then back on, then check items in the order listed.

54.1 error
Check the fuser.  See 50.X fuser error.

54.30 error
Wipe sensor lens clean. Run a full calibration and the error should go away.

54.3 error
Check the connections. Replace the color registration detection assembly.

54.5 error
Check the connections. Replace the color registration detection assembly.

54.6 error
Check the connections. Replace the color registration detection assembly.

54.7, 54.8, 54.9, or 54.10 error
Check the connections. Replace the drum phase sensor for the indicated color.

54.11, 54.12, 54.13, or 54.14 error
Check the connections. Check the cartridge and replace it if necessary. Replace the color registration detection assembly.

54.19 error
Check the ETB connection.  Replace the ETB. Replace the DC controller.

54.20 error
Check the connection. Replace the color registration detection assembly.

54.21, 54.22, 54.23, or 54.24 error
Check the connections. Replace the toner level sensing PCB.  Replace the DC controller.

55.X PRINTER ERROR For help press?
alternates with 55.X PRINTER ERROR To continue press CHECK
The DC controller is not communicating with the formatter.  The problem could be caused by a timing error or an intermittent connection.
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat or replace the connectors between the DC controller and the formatter.
4. If the problem persists, replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.
5. Replace the formatter.  Initialize NVRAM. See NVRAM initialization.

57.X PRINTER ERROR
To continue turn off then on
A printer fan error has occurred.
X Description
3 cartridge fan (vertical fan, FM3)
4 formatter fan (horizontal fan,  FM2)
7 power suppply fan (FM1)  Turn the printer off and then back on.

57.3 Cartridge fan error (FM3)
1. Reconnect the connectors  J10 for the cartridge fan and J1102 on the DC controller PCB.
2. Immediately after starting the print operation, measure the voltage between pins 1 and 3 on the J10 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the cartridge fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.4 Formatter fan error (FM2)
1. Reconnect the connectors J11 for the formatter fan and J1102 on the DC controller PCB.
2. Immediately after turning the printer on, measure the voltage between pins 4 and 6 on the J1102 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the formatter fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.X PRINTER ERROR 
To continue turn off then on

57.7 Power supply fan error (FM2)
1. Reconnect the connectors J1104 and J1133 on the DC controller PCB.
2. Disconnect the connector J1133. Immediately after turning the printer on,  measure the voltage between pins 1 and 3 on the J1133 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the power supply fan.
3. Replace the low-voltage power supply.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

58.X PRINTER ERROR For help press?
alternates with 58.X PRINTER ERROR To continue turn off then on
A memory tag error was detected.
X Description
3 CPU
4 power supply
1. Turn the printer off and then back on.
2. Replace the memory PCB.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

62 NO SYSTEM 
To continue turn off then on
No system was found.
1. Turn the printer off and then back on.
2. Reseat the firmware DIMM, making sure it is in the 168- pin slot J1.

64 PRINTER ERROR
For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on None A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error
A ETB motor rotation error
B developing disengaging motor startup error
C developing disengaging motor rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Turn the printer off and then back on.
2. This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.

ETB motor error
1. Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it.
2. Reconnect the connetors J38 for the ETB motor and J1111 on the DC controller PCB.
3. Replace the ETB motor.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Fuser motor error
1. Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts.
2. Replace the fuser drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

68.X PERMANENT STORAGE ERROR For help press?
alternates with 68.X PERMANENT STORAGE ERROR
To continue press None One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.  Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. Check the printer settings to determine which settings have been changed.

68.X PERMANENT STORAGE FULL For help press?
alternates with 68.X PERMANENT STORAGE FULL To continue press CHECK
A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off and then back on.
3. If a 68.0 error persists, execute an NVRAM inititialization. See NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.
5. If a 68.1 errors persists, reinitialize the hard disk. See Hard disk initialization.

68.X PERMANENT STORAGE WRITE FAIL
To continue press CHECK
None A non-volatile storage device is failing to write. Pressing the button should clear the message.
Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. If the problem persists, initialize NVRAM. See NVRAM initialization.
4. Reinitialize the hard disk. See Hard disk initialization.

79.XXXX  PRINTER ERROR
To continue turn off then on None A critical hardware error has occurred.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the firmware DIMM.
3. Reseat the formatter.
4. Replace the firmware DIMM.
5. Replace the formatter. Calibrate the priner. See Calibrate now.

8X.YYYY EIO ERROR
The EIO accessory card in slot X has encountered a critical error.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card.

________________________________________________________________________

 

 

Error Codes

HP Color LaserJet 5500 Printer Error Codes

NUMERICAL PRINTER MESSAGES
HP Color LaserJet 5500 Printer Error Codes

Control panel message
Event log error message
Description
Recommended action

10.X.X SUPPLY MEMORY ERROR For help press ?
 Note: The printer cannot always determine whether the error lies with the cartridge or with the printer reader/writer.
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge
1. Turn the printer off and then back on.
2. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3.
3. Reseat the connectors between the memory PCB (J601-J605) and the antenna PCBs (J903), the memory PCB, and the DC controller PCB (J1122).
4. Replace the antenna PCB.
5. Replace the memory PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY DUPLEX JOB INTERRUPTED For help press?
alternates with 13.XX.YY DUPLEX JOB INTERRUPTED Discard top sheet and press or 13.XX.YY DUPLEX JOB INTERRUPTED Discard top two sheets and press CHECK
A duplex job was interrupted by interference as media passed through the output bin during duplexing.
1. Press ? for more information.
2. Remove one or two pages from the output bin as directed by the display.
3. Press to continue printing.
Note: If OFF some pages will not be reprinted. Re-send the missing pages.

13.XX.YY JAM IN DUPLEX PATH For help press?
There is a jam in the duplex path.
1.  Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check if the ETB rollers or gears are worn or defective.  Replace the ETB if they are.
4. Check the duplex feed guide, which is part of the control panel crossmember assembly. If the guide is worn or damaged, replace the
crossmember assembly.

13.XX.YY
JAM IN JAMS IN PAPER PATH For help press?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
WARNING!  The fuser might be hot.
3. Check that the fuser paper sensor is in place. If it is defective, replace it.
4. Replace the fuser.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

 

13.XX.YY JAM IN PAPER INPUT PATH For help press?
There is a jam in the media input path.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check the registration shutter, and make sure it is in place.
Replace the paper pickup assembly if the shutter is damaged.
4. Check the paper pickup feed rollers, and replace them if they are worn or damaged.
5. Check the connectors, gears, solenoid, clutch, motors, sensors, and PCBs on the paper pickup assembly.  Replace the paper pickup assembly if necessary.
6. Check the cassette lifter mechanism for proper operation.

13.XX.YY JAM IN PAPER PATH For help press?
There is a jam in the media path. 1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and if each cartridge is turning properly.  Replace defective print cartridges or drive motors.
4. Clean the attaching roller at the bottom of the ETB and make sure the spring is holding it in place.
5. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB. See Calibrate now.
6. Replace the paper pickup PCB.
7. Replace the ETB if it is not moving paper properly. Calibrate the printer.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 1  For help press?
 A page is jammed in the multipurpose tray.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean or replace the separation pad.
5. Replace the Tray 1 pickup solenoid.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 2 For help press?
A page is jammed in Tray 2.
1. Press for detailed 
information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 2 pickup clutch.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY X For help press?
 A page is jammed in Tray 3 or Tray 4.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 3 or Tray 4 pickup clutch.
6. Replace the Tray 3 or Tray 4 pickup motor.
7. Replace the Tray 3 or Tray 4 paper feeder PCB.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

20 INSUFFICIENT MEMORY For help press?
alternates with 20 INSUFFICIENT MEMORY To continue press  The printer has received more
data from the computer than fits in available memory.
1. Press to resume printing.
Note:A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW To continue press CHECK
The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state.
Press to resume printing.
Note:  A loss of data will occur.

22 PARALLEL I/O BUFFER OVERFLOW For help press?
alternates with 22 PARALLEL I/O BUFFER OVERFLOW
To continue press CHECK
The printer’s parallel buffer has overflowed during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

22 SERIAL I/O BUFFER OVERFLOW To continue press CHECK
The printer’s serial buffer has overflowed during a busy state.  Press to resume printing.
Note:  A loss of data will occur.

40 BAD SERIAL  TRANSMISSION To continue press CHECK
A serial data error (parity, framing,  or line overrun) has occurred while  the printer was receiving data.  Press CHECK to resume printing.
Note: A loss of data will occur.

40 EIO X BAD TRANSMISSION To continue press CHECK
 A connection with the card in EIO slot X has been abnormally broken.
1. Press to resume printing.
Note: A loss of data will occur.
2. Check that all cables are connected to the EIO ports and that the EIO board is seated properly.
3. If possible, print to another network printer to verify the network is working properly.

41.3 UNEXPECTED SIZE IN TRAY X For help press?
alternates with LOAD TRAY X <TYPE> <SIZE> For help press?
Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.
1. If the incorrect size was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.5 UNEXPECTED TYPE IN TRAY X For help press?
alternates with  LOAD TRAY X;  <TYPE> <SIZE>; For help press ?
The printer senses a different media type in the media path than configured in the tray.
1. If the incorrect type was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.X PRINTER ERROR For help press?
alternates with 41.X PRINTER ERROR To continue press CHECK
None A printer error has occurred.
X Description
1 unknown misprint error
2 beam detect misprint error
3 media feed error (size)
4 no VSYNC error
5 media feed error (type)
6 ETB detection error
7 feed delay error
9 noise VSREQ

49.XXXX PRINTER ERROR To continue  turn off then on
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases,  electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a

79 Service Error.
1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off and then back on.
3. Try printing a job from a different software application.  If the job prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
7. Remove all EIO devices from the printer.
8. Turn the printer on.
9. If the error no longer exists,  install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM.
13. Replace the formatter and calibrate the printer. See

50.X FUSER ERROR For help press?
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 high fuser temperature
4 faulty fuser
5 inconsistent fuser
6 open fuser
8 low fuser temperature (sub=thermistor)
9 high fuser temperature (sub=thermistor)
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J100) that connects the fuser and the printer. Replace the connector if it is damaged.
3. Turn the printer off and remove the fuser. Measure the resistance between the connector pins on the fuser. If resistance does not meet the following guidelines, replace the fuser.
J100LB-5 to J100LB-6: 300 – 500 KOhms J100LB-1 to J100LB-2: less than 1 KOhm
4. Check for continuity between connector pins J100-5 and J100-6. If there is no continuity, replace the fuser.
5. Replace the fuser power supply PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

51.XY PRINTER ERROR For help press
alternates with 51.XY PRINTER ERROR To continue turn off then on
 A printer error has occurred.
X Description
1 beam detect error
2 laser error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner
(J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly.
Calibrate 
the printer after replacing the laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

52.XY PRINTER ERROR For help press/?
alternates with 52.XY PRINTER ERROR
To continue turn off then on  A printer error has occurred.
X Description
1 scanner error
2 scanner startup error
3 scanner rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner
(J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the
laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

53.10.05 PRINTER ERROR To continue turn off then on
A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.
This is an invalid configuration.  DIMMs can not be installed in both of these slots at the same time.
Remove one of the DIMMs, or move one of the DIMMs to a different slot.

53.X0.ZZ PRINTER ERROR To continue turn off then on
An error has occurred in the onboard RAM.
1. Press to continue.
2. Turn the printer off and then back on.

53.XY.ZZ PRINTER ERROR To continue press CANCEL JOB
An error occurred on some memory of the printer.
X DIMM Type
1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
5 invalid DIMM speed Press CANCEL JOB. If the problem persists, replace the DIMM card in the slot indicated. 

54.XX PRINTER ERROR None X Description
1 temperature
3 image density sensor
5 color plane registration sensor
6 image density sensor
7 yellow drum home position sensor
8 magenta drum home pos. sensor
9 cyan drum home position sensor
10 black drum home position sensor
11 yellow density sensor
12 magenta density sensor
13 cyan density sensor
14 black density sensor
19 ETB speed control sensor
20 color plane registration sensor
21 yellow toner level sensors
22 magenta toner level sensors
23 cyan toner level sensors
24 black toner level sensors 1E or 30 Half tone calibration error Turn the printer off and then back on, then check items in the order listed.

54.1 error Check the fuser. See 50.X fuser error.
54.30 error  Wipe sensor lens clean. Run a full calibration and the error should go away.
54.3 error Check the connections. Replace the color registration detection assembly.
54.5 error Check the connections. Replace the color registration detection assembly.
54.6 error Check the connections. Replace the color registration detection assembly.
54.7, 54.8, 54.9, or 54.10 error Check the connections. Replace the drum phase sensor for the indicated color.
54.11, 54.12, 54.13, or 54.14 error Check the connections. Check the cartridge and replace it if necessary. Replace the color registration detection assembly.
54.19 error Check the ETB connection.  Replace the ETB. Replace the DC controller.
54.20 error Check the connection. Replace the color registration detection assembly.
54.21, 54.22, 54.23, or 54.24 error Check the connections. Replace the toner level sensing PCB. Replace the DC controller.

55.X PRINTER ERROR For help press?
alternates with 55.X PRINTER ERROR To continue press
 The DC controller is not communicating with the formatter.  The problem could be caused by a timing error or an intermittent connection.
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat or replace the connectors between the DC controller and the formatter.
4. If the problem persists, replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.
5. Replace the formatter. Initialize NVRAM. See NVRAM initialization.

57.X PRINTER ERROR To continue turn off then on
A printer fan error has occurred.
X Description
3 cartridge fan (vertical fan, FM3)
4 formatter fan (horizontal fan, FM2)
7 power suppply fan (FM1) Turn the printer off and then back on.
57.3 Cartridge fan error (FM3)
1. Reconnect the connectors J10 for the cartridge fan and J1102 on the DC controller PCB.
2. Immediately after starting the print operation, measure the voltage between pins 1 and 3 on the J10 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the cartridge fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.4 Formatter fan error (FM2)
1. Reconnect the connectors J11 for the formatter fan and J1102 on the DC controller PCB.
2. Immediately after turning the printer on, measure the voltage between pins 4 and 6 on the J1102 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the formatter fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.X PRINTER ERROR To continue turn off then on
 57.7 Power supply fan error (FM2)
1. Reconnect the connectors J1104 and J1133 on the DC controller PCB.
2. Disconnect the connector J1133. Immediately after turning the printer on, measure the voltage between pins 1 and 3 on the J1133 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the power supply fan.
3. Replace the low-voltage power supply.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

58.X PRINTER ERROR For help press?
alternates with 58.X PRINTER ERROR To continue turn off then on
 A memory tag error was detected.
X Description
3 CPU
4 power supply
1. Turn the printer off and then back on.
2. Replace the memory PCB.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

59.XY PRINTER ERROR For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on
 A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Turn the printer off and then back on.
2. This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.  

ETB motor error
1. Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it.
2. Reconnect the connetors J38 for the ETB motor and J1111  on the DC controller PCB.
3. Replace the ETB motor.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Fuser motor error
1. Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts.
2. Replace the fuser drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Print cartridge motor error
1. Reconnect the print cartridge connector on the DC controller PCB (J1124 for cyan, J1126 for magenta, J1125 for yellow, and J112 for black).
2. Replace the drum drive assembly for the indicated print cartridge.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

59.XY PRINTER ERROR For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on
 Developing disengaging motor error
1. Reconnect the connectors J16 for the developing disengaging motor and J1100 for the DC controller PCB.
2. Replace the developing disengaging drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

62 NO SYSTEM To continue turn off then on
 No system was found. 1. Turn the printer off and then back on.
2. Reseat the firmware DIMM, making sure it is in the 168-pin slot J1.

64 PRINTER ERROR For help press?
alternates with 64 PRINTER ERROR To continue turn off then on
 Scan buffer error. 1. Turn the printer off and then back on.
2. Perform a cold reset. See Cold reset for instructions.
3. If the message persists, replace the formatter or firmware DIMM.

68.X PERMANENT STORAGE ERROR For help press?
alternates with 68.X PERMANENT STORAGE ERROR
To continue Press ?
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. Check the printer settings to determine which settings have been changed.

68.X PERMANENT STORAGE FULL For help press ?
alternates with 68.X PERMANENT STORAGE FULL
To continue press CHECK None A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off and then back on.
3. If a 68.0 error persists, execute an NVRAM inititialization. See NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.
5. If a 68.1 errors persists, reinitialize the hard disk. See Hard disk initialization.

68.X PERMANENT STORAGE WRITE FAIL To continue press?
None A non-volatile storage device is failing to write. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. If the problem persists,  initialize NVRAM. See NVRAM initialization.
4. Reinitialize the hard disk. See Hard disk initialization.

79.XXXX PRINTER ERROR To continue turn off then on
A critical hardware error has occurred.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the firmware DIMM.
3. Reseat the formatter.
4. Replace the firmware DIMM.
5. Replace the formatter.  Calibrate the priner. See Calibrate now.

8X.YYYY EIO ERROR
The EIO accessory card in slot X has encountered a critical error.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card.

__________________________________________________________________

 

 

Error Codes

HP Color LaserJet 4700 Series Error Codes

For Models 4700, 4700n, 4700dn, 4700dtn, 4700ph+

Control panel messages
Control panel messages are divided into three types, depending on their severity.
Status messages
Warning messages
Error messages
Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with the Ready or Status messages and remain displayed until the button is pressed. If CLEARABLE WARNINGS is set to JOB in the printer’s configuration menu, these messages are cleared by the next print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds.

NOTE Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing the Menu button will display the main menu.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.  The following table lists and describes control panel messages, in alphabetical order.
Message listing
Control panel message
Description
Recommended action

10.90.XY REPLACE [COLOR] CARTRIDGE  alternates with For help press ?
A color cartridge is out of toner and needs to be replaced.
Replace the affected color cartridge.

10.92.YY CARTRIDGES NOT ENGAGED
The print cartridge is not seated properly in the printer.
10.92.00 = black print cartridge
10.92.01 = cyan print cartridge
10.92.02 = magenta print cartridge
10.92.03 = yellow print cartridge
1. Make sure that the ETB is closed.
2. Remove and reinstall the affected print cartridge.
3. Make sure the cartridge guide for the affected print cartridge is installed correctly.

10.XX.YY SUPPLY MEMORY ERROR alternates with For help press ?
The supplies gauge will display the consumption levels of print cartridges.
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.  The following control panel messages correspond to the color of the print cartridge:
10.00.00 = black print cartridge
10.00.01 = cyan print cartridge
10.00.02 = magenta print cartridge
10.00.03 = yellow print cartridge
1. Turn the printer off then on.
2. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge.  Otherwise, continue with step 3.
3. Make sure the cartridge guide for the affected print cartridge is installed correctly.
4. Reseat the connectors between the memory PCB (J9630) and the E label memory contacts, the memory PCB (J4001), and the DC controller PCB (J1021).
5. Make sure that the E label memory contacts are not dirty or damaged.
6. Replace the E label memory contacts. See E label memory contacts and cable on page 307.
7. Replace the memory PCB.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

11.XX INTERNAL CLOCK ERROR To continue press (√)
This message is displayed when there is a problem with the real-time clock on the formatter board.
XX=01 Dead clock battery
XX=02 Dead real-time clock
Replace the formatter assembly.

13.12.17 JAM IN STAPLER For help press ?
A staple is jammed in the stapler. Check the stapler/stacker for jammed staples
.Remove the defective staple in the cartridge.

13.12.YY JAM IN OUTPUT DEVICE alternates with For help press ?
Paper is jammed in an external paper handling device. The amber light on the stacker/stapler is blinking. Check the duplexer or the stapler/stacker for jammed paper. For more information,
see Clearing jams on page 400.
13.12.01 = early reached
13.12.02 = entrance sensor not reached
13.12.03 = entrance sensor not escaped
13.12.04 = entrance sensor remaining
13.12.05 = exit sensor not reached
13.12.06 = exit sensor not escaped
13.12.07 = exit sensor remaining
13.12.08 = top cover open
13.12.09 = stapler cover open

13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM
There is a jam in the stapler/stacker.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information about clearing jams, see Clearing jams on page 400.

13.XX.YY JAM IN DUPLEX PATH
For help press ?
There is a jam in the duplex path.
1. Remove the paper.
2. Run the paper path test to determine if one or more of the sensors are not working correctly.
3. Check the oblique rollers on the back side of the ETB to ensure they are not worn or dirty.
4. Replace the ETB.

13.XX.YY JAM IN PAPER PATH
For help press ?
There is a jam in the paper path.
13.12.00 = jam in paper path
13.20.00 = jam in paper path
13.21.00 = jam in paper path
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information, see Jams on page 388.
4. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print  cartridges or drive motors.
5. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place.
6. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB.  See Full Calibrate Now on page 521.
7. Replace the paper pickup PCB.
8. Replace the ETB if it is not moving paper correctly. Calibrate the printer.
9. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

13.XX.YY JAM IN TOP COVER AREA  For help press ?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.
WARNING! The fuser might be hot.
4. Replace the fuser.
5. Check that the fuser paper sensor is in place. If it is defective, replace it.

13.XX.YY JAM IN TRAY 1  For help press ?
Paper is jammed in Tray 1.
1. Press for detailed information about 
clearing the jam.
2. Press to see step by step information.
3. For more information, see Jams on page 388.
4. Clean the pickup roller. If it is worn or damaged, replace it. See Tray 1 pickup roller and separation pad on page 214.
5. Clean or replace the separation pad. See Tray 1 pickup roller and separation pad on page 214.
6. Replace the paper pickup drive assembly.
7. Replace the paper feed assembly.  See Paper feed assembly on page 268.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521

13.XX.YY JAM IN TRAY X For help press ?
A page is jammed in Tray 2 or in one or more of the optional trays.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it. See Tray 2-x feed and pickup rollers on page 218.
4. Clean the feed roller. If it is worn or damaged, replace it. See Tray 2-x feed and pickup rollers on page 218.
5. Replace the tray X paper pickup drive assembly.
6. Replace the tray X lifter motor.
7. Replace the paper feed assembly.  See Paper feed assembly on page 268.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

13.XX.YY JAM IN TOP COVER OR DUPLEX AREA For help press ?
There is a jam in the top cover area.
1. Press for detailed information about 
clearing the jam.
2. Press and to step through the instructions.
3. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.
WARNING! The fuser might be hot.
4. Replace the fuser.
5. Check that the fuser paper sensor is in place. If it is defective, replace it.

13.XX.YY JAM INSIDE DUPLEXER For help press ?
Paper is jammed in the duplexer. Check the device for jammed paper.

1. Remove the jammed paper.
2. Make sure the paper meets the media specifications for the duplexer.
3. Make sure the duplexer is seated correctly.
4. Make sure the sensor (SR8001) in the duplexer is operating correctly by performing a paper path test.
5. Replace the duplexer if it is not working correctly. See Duplexer on page 334.

13.XX.YY JAM INSIDE FRONT COVER For help press ?
There is a jam in the front cover.
1. Remove the jammed paper.
2. Press for detailed information about clearing the jam.
3. Press and to step through the instructions.
4. For more information, see Clearing jams on page 400.

13.XX.YY MULTIPLE JAMS IN DUPLEX PATH For help press ?
There are multiple jams in the duplex path.  This includes the top cover area.
See 13.XX.YY JAM INSIDE DUPLEXER and 13.XX.YY JAM IN DUPLEX PATH
for 
recommended actions.

13.XX.YY MULTIPLE JAMS IN PAPER PATH For help press ?
There are multiple jams in the paper path.  This includes the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information, see Clearing jams on page 400.

20.0 INSUFFICIENT MEMORY For help press ?
alternates with 20.0 INSUFFICIENT MEMORY  To continue press check
The printer has received more data from  the computer than fits in available memory.
1. Press to continue printing.  NOTE A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error in the future
.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW To continue press check
The EIO card in card slot X has overflowed its I/O buffer during a busy state.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

22 EMBEDDED I/O BUFFER OVERFLOW alternates with To continue press check
The embedded Jetdirect print server has overflowed.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

22 PARALLEL I/O BUFFER OVERFLOW For help press ? alternates with check

22 PARALLEL I/O BUFFER OVERFLOW To continue press check
The parallel buffer has overflowed during a busy state.
1. Press to resume printing.  NOTE A loss of data will occur.
2. If the message persists, disconnect the parallel cable at both ends and reconnect.
3. Ensure that a high quality cable is being used. Some non-HP parallel cables might be missing pin connections or might not otherwise conform to IEEE-1284 specifications.
4. Replace the cable.
5. Leave the computer connected and try to connect to a different printer. If this still fails, replace the formatter.

22 USB I/O BUFFER OVERFLOW To continue press check
The USB buffer has overflowed during a busy state.

1. Press to continue printing.  NOTE A loss of data will occur.
2. If the message persists, disconnect the USB cable at both ends and reconnect.
3. Ensure that a high quality cable is being used. Some non-HP parallel cables might be missing pin connections.
4. Replace the cable.
5. Leave the computer connected and try to connect to a different printer. If this still fails, replace the formatter.

40 EIO X BAD TRANSMISSION To continue press check
A connection with the card in EIO slot X has been broken.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

40 EMBEDDED I/O BAD TRANSMISSION alternates with To continue press check
A connection with the embedded Jetdirect print server has been broken.
1. Press to continue printing.
2. Power cycle the printer.
3. Resent the print job.
4. If the error still occurs, replace the EIO card in slot X or the formatter. See Installing an HP Jetdirect print server card on page 118 and Formatter on page 219.

41.3 UNEXPECTED SIZE IN TRAY X For help press ?
alternates with LOAD TRAY XX [TYPE] [SIZE]  To use another tray press
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.

1. Make sure the correct settings are set for the trays.
2. Run a paper path diagnostic test to determine if all sensors are working correctly.
3. Replace the paper feed assembly.  See Paper feed assembly on page 268.

41.5 UNEXPECTED TYPE IN TRAY X  For help press ?
alternates with LOAD TRAY XX [TYPE] [SIZE]
To use another tray press The printer senses a different media type in the media path than configured in the tray.
1. Make sure the correct settings are set for the trays.
2. Run a paper path diagnostic test to determine if all sensors are working correctly.
3. Replace the paper feed assembly. See Paper feed assembly on page 268.

44.1 USB ACCESSORY ERROR For help press ?
This message displays when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.  Press to see step by step information.  Remove the USB accessory.

49.XX.XX  PRINTER ERROR
To continue  turn off then on  A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases,  electrical noise in the cable can corrupt  data during transmission to the printer.  Other causes include poor-quality parallel  cables, poor-connections, or home-grown  programs. On rare occasions, the formatter  is at fault, which is usually indicated by a 79  Service Error.
1. Turn the printer off then on.
2. Press Stop to clear the print job from the printer memory.
3. Turn the printer off then on.
4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain software program or print job, contact the  software vendor for assistance.
5. If the message persists with different software programs and print jobs,  disconnect all of the cables to the  printer that connect it to the network or  computer.
6. Turn the printer off.
7. Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM.)
8. Remove all EIO devices from the printer.
9. Turn the printer on.
10. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and on again as you install each device.
11. Replace a DIMM or EIO device if you determine that it causes the error.
12. Remember to reconnect all of the cables that connect the printer to the network or computer.
13. If the error persists, upgrade the firmware compact flash card. See Installing a flash memory card on page 113.
14. Replace the formatter and calibrate the printer. See Full Calibrate Now on page 521.

50.X FUSER ERROR For help press ?
A fuser error has occurred. The following are specific fuser errors:
50.1: A low fuser temperature error has occurred in the main thermistor.
50.2: A fuser warmup service error has occurred.
50.3: A high fuser temperature error has occurred in the main thermistor.
50.6: An open fuser error has occurred.
50.7: A fuser pressure release mechanism failure has occurred.
The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J5001) that connects the fuser and the printer. Replace the  connector if it is damaged.
3. Replace the fuser.
4. Replace the low-voltage power supply PCB. See Low-voltage power supply PCB on page 304.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

51.1Y PRINTER ERROR  For help press ?
alternates with 51.1Y PRINTER ERROR
A laser beam error has occurred.
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors (J1002 – Y, J1003 – C, J1004 – M, J1005 – K) between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/ scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

51.2Y PRINTER ERROR  For help press ?
alternates with 51.2Y PRINTER ERROR
To continue turn off then on
A laser error has occurred.
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors (J1002 – Y, J1003 – C, J1004 – M, J1005 – K) between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

52.XY PRINTER ERROR lternates with To continue turn off then on
A printer error has occurred.
X Description
00 – Scanner error
01 – Scanner startup error
02 – Scanner rotation error
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

53.XY.ZZ CHECK RAM DIMM SLOT X
A memory error has occurred.
X DIMM Type 1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
ZZ Error Number
If prompted to do so, press to continue. The printer should come to the Ready state, but will not make full use of all memory installed. Otherwise:
1. Turn the printer off.
2. Verify that all memory meets specifications and is correctly seated
00 Unsupported memory
01 Unrecognized memory
02 Unsupported memory size
03 Failed RAM test
04 Exceeded maximum RAM size
05 Invalid DIMM speed
3. Turn the printer on.
4. If the problem persists, replace the DIMM card in the slot indicated. See Installing DDR memory DIMMs on page 109.

54.XX PRINTER ERROR To continue turn off then on
Printing cannot continue. There is a sensor malfunction.
Values of XX are:
01 – Temperature/humidity sensor (J1010 environment sensor)
15 – Yellow toner remaining sensor (J1014  toner level sensor)
16 – Magenta toner remaining sensor  (J1014 toner level sensor)
17 – Cyan toner remaining sensor (J1014 toner level sensor)
18 – Black toner remaining sensor (J1014 toner level sensor)
1. Turn the printer off then on.
2. Check the connectors: J501 on the toner level PCB or J5201 on the environment sensor.
3. Check the connectors: J1014 (toner lever sensor) or J1010 (environment sensor) on the DC controller PCB.
4. Replace the environment sensor (see Environment sensor on page 293) or toner level detection PCB (see Toner level detection PCB on page 311).
5. Replace the DC controller PCB. See DC controller PCB on page 297.

55.XX.YY DC CONTROLLER ERROR For help press ?
alternates with 55.XX.YY DC PRINTER ERROR To continue turn off then on
A printer command error has occurred.
Values of XX are:
01 – DC controller memory error
02 – DC controller memory error
03 – No engine response
04 – Communication error
05 – RFU error
01 – 02 errors
Replace the DC controller. See DC controller PCB on page 297.
03 – 04 errors
1. Check all connectors on the DC controller.
2. Upgrade the DC controller PCB firmware.
3. Replace the DC controller PCB. See DC controller PCB on page 297.
05 errors
1. Upgrade the DC controller PCB firmware.
2. Replace the DC controller PCB firmware.

56.XX PRINTER ERROR To continue turn off then on
A printer error has occurred.
XX Description
01 – Input device
02 – Output device
1. Turn the printer off then on.
2. Remove all input and output devices and reinstall them.
3. Check all connectors to the input/ output devices that are installed. Replace any damaged connectors.

57.XX PRINTER ERROR To continue turn off then on
A printer fan error has occurred.
XX Description
01 – Delivery fan
04 – Cartridge fan
05 – Duplex fan
07 – Upper exhaust fan
0A – Power supply fan
J1033 — Measure pins 1 and 3 for cartridge fan
J1033 — Measure pins 4 and 6 for delivery fan
J1033 — Measure pins 7 and 9 for upper exhaust fan
J1034 — Measure pins 1 and 3 for power supply fan
1. Turn the printer off then on
.2. Reconnect the connector J1004 on the DC controller PCB.
3. Immediately after starting the print operation, measure the voltage between the appropriate pins on the connector. If the voltage changes from 0 V to 24 V, replace the affected fan.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521

58.XX  PRINTER ERROR For help press ?
alternates with 58.XX PRINTER ERROR To continue turn off then on A memory tag error was detected.
XX Description
03 – Memory controller PCB
04 – Memory controller PCB power supply
1. Turn the printer off then on.
2. Check the connectors on the memory controller (J4001, J9630) and the DC controller PCB (J1021).
3. Replace the memory PCB.
4. Replace the E label contacts. See E label memory contacts and cable on page 307.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

59.XY PRINTER ERROR For help press ?
alternates with 59.XY PRINTER ERROR To continue turn off then on A printer motor error has occurred.
X Description
0 Motor error
1 Motor startup error
2 Motor rotation error
3 Fuser motor startup error
4 Fuser motor rotation error
5 Image drum motor startup error
6 Image drum motor rotation error
9 ETB motor startup error
1. Turn the printer off then on.
2. Note: This message might also display if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.  ETB motor error
1. Run the component test to verify that the ETB is working correctly. See Component test (special mode test)  on page 514.
2. Clean the ETB unit intermediate connector J4613. A ETB motor rotation error B Developing disengaging motor startup error
C Developing disengaging motor rotation error
Y Description
0 – Black or N/A
1 – Cyan
2 – Magenta
3 – Yellow
3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB.
4. Replace the ETB.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now  on page 521.
Fuser motor error
1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB.
2. Run the component test to verify that the fuser motor is working correctly.  See Component test (special mode  test) on page 514.
3. Replace the fuser motor.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now  on page 521.
Print cartridge motor error
1. Run the component test to verify that the print cartridge motor is working correctly. See Component test (special mode test) on page 514.
2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan).
3. Replace the drum drive assembly for the indicated print cartridge.
4. Replace the DC controller PCB. See DC controller PCB on page 297.
Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.  Developing disengaging motor error
1. Run the component test to verify that the print developing disengaging motor is working correctly. See Component test (special mode test)  on page 514.
2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB.
3. Replace the developing disengaging motor. See Disengaging drive motor on page 283.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

60.XX PRINTER ERROR alternates with To continue turn off then on
A tray lifting error has occurred, where XX is the number of the tray.
1. Turn the printer off then on.
2. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper level indicator on the front of the tray to see if it moves.
3. Check the following connectors:
Tray 2: J4618 on the lifter motor and J1015 on the DC controller
Trays 3–6: J8120 on the lifter motor and J8102 on the paper feeder PCB
4. Replace the lifter motor assembly.
5. For Tray 2, replace the DC controller.  See DC controller PCB on page 297.
For Trays 3–6, replace the paper feeder PCB. See 500-sheet paper feeder on page 313.
6. For Trays 3–6, replace the DC controller. See DC controller PCB on page 297.

62 NO SYSTEM To continue turn off then on
No system was found.
1. Turn the printer off then on.
2. Reseat the firmware compact flash,  making sure that it is in the first slot.
3. Replace the firmware compact flash (see Installing a flash memory card on page 113) and the formatter.

65.12.99 DEVICE DISCONNECTED 
Communication between the printer and the device has been broken. The device could be disconnected. Turn the printer off. Replace the stapler/stacker on the printer, making sure it is properly installed. Turn the printer on.

65.12.XX OUTPUT DEVICE CONDITION
An external output device has a condition that needs attention before printing can resume. The amber light on the stapler/stacker is blinking.
XX Description
10 – Jogger not detected, HP sensor off
11 – Jogger not detected, HP sensor on
12 – Eject lever not detected, HP sensor off
13 – Eject lever not detected, HP sensor on
14 – Paper hold lever not detected, HP sensor off
15 – Paper hold lever not detected, HP sensor on
16 – Paper hold lever over run Remove any jammed paper and open and then close the top cover. If necessary, reseat the output device.

66.12.XX OUTPUT DEVICE FAILURE
The stapler/stacker has failed. The amber 
light on the stapler/stacker is solid.
XX Description
18 – Stapler could not detect the HP sensor
19 – Stapler could not advance the needles
20 – Safe switch detect unsafe
21 – Tray move-up time out
22 – Tray move-down time out
23 – Tray detect upper limit
24 – Tray detect bottom limit
1. Turn the printer off.
2. Check the stapling bed for jammed paper or staples. Verify that the stapler cartridge is intact.
3. Check that nothing is obstructing the movement of the stapler/stacker.
4. Check that the output tray is properly installed.
5. Turn the printer on.

68.X PERMANENT STORAGE FULL For help press ?
alternates with 68.X PERMANENT STORAGE FULL
To continue press A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there  may be unexpected behavior.
X Description
0 for onboard NVRAM 1 for removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off then on.
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

68.X PERMANENT STORAGE WRITE FAIL To continue press
A non-volatile storage device is full.  Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
1. Press to continue.
2. For a 68.0 error, turn the printer off then on.
0 for onboard NVRAM
1 for removable disk (flash or hard)
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

68.X STORAGE ERROR SETTINGS CHANGED For help press ?
alternates with 68.X STORAGE ERROR SETTINGS CHANGED To continue press One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.
Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
0 for onboard NVRAM
1 for removable disk (flash or hard)
1. Press to continue.
2. For a 68.0 error, turn the printer off then on.
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

69.X PRINTER ERROR For help press ?
alternates with 69.X PRINTER ERROR To continue turn off then on A printer error has occurred.
X Description
0 – duplexer not functioning
1 – duplexer not functioning
1. Check if the duplexer connector (J2003) is connected to the duplexer.
2. Check the connector (J1030) on the DC controller PCB.
3. Replace the duplexer. See Duplexer on page 334.
4. Replace the DC controller PCB. See DC controller PCB on page 297.

79.XX.XX PRINTER ERROR To continue turn off then on
A critical hardware error has occurred.
1. Turn the printer off then on.
2. If the problem persists, reseat the firmware compact flash.
3. Reseat the formatter.
4. Upgrade the firmware compact flash.
5. Replace the firmware compact flash.
See Installing a flash memory card on page 113.
6. Replace the formatter. Calibrate the printer. See Full Calibrate Now on page 521.

8X.YYYY  EIO X ERROR
The I/O accessory card in slot X has encountered a critical error.
X Description
1: error in slot 1
2: error in slot 2
1. Turn the printer off then on
.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card. See Installing an HP Jetdirect print server card on page 118.

8X.YYYY EMBEDDED
This message is generated by a failure of 
the embedded Jetdirect print server.
Turn the printer off then on. 

Error Codes

HP LaserJet P2050 and P2030 Series Printer Error Codes

Covering Models P2055d, P2055dn, P2055x, P2035, P2035n

Event-log messages

Event code Description

10.0000 Black label error
10.1000 Black e-label missing
10.3000 Non-HP black
10.3100 Non-HP cloned black
10.3200 Unauthorized black supply
13.0000 Paper jam
20.0000 Memory out
21.0000 Page misfeed or mispick
41.2000 Beam detect malfunction
41.3000 Unexpected size
49              Firmware asserts
50.0000 Fuser error
50.1000 Low fuser temperature error
50.2000 Slow fuser error
50.3000 High fuser temperature error
50.4000 Fuser drive circuit error
50.7000 Fuser open error
50.8000 Low sub-thermistor fuser error
50.9000 High sub-thermistor fuser error

 

Interpret control-panel messages (HP LaserJet P2050
Series Printers only)
The control-panel messages indicate the current product status or situations that might require action.   Control-panel messages appear temporarily and might require that you acknowledge the message by  pressing OK to resume printing or by pressing X to cancel the job.

With certain messages, the job might  not finish printing or the print quality might be affected. If the message is related to printing and the auto continue  feature is on, the product will try to resume printing after the message has appeared for 10  seconds without acknowledgment.

For some messages, restarting the product might fix the problem. If a critical error persists, the product  might require service.

Control-panel messages

•Control-panel message
•Event code Description
•Recommended action

10.X Supply memory error The product has experienced a
print cartridge error.   The two cartridge memory
contacts on the right-rear side of  the print cartridge contact the
reader contacts on the product.
1. Make sure that a genuine  HP print cartridge is  installed.
2. When installing the print  cartridge, make sure that  the memory contacts on the  print cartridge and reader  contacts on the product
make a solid connection.
3. Verify that connector J581 on the engine controller  PCA is seated.
4. Replace the print cartridge.   See Print cartridge  on page 102.

13.XX Jam in <Location>
Event Code 13.0000
The product has detected a jam. Clear the jam from the location  indicated. The job should  continue to print. If it does not, try  reprinting the job.

21.X Print failure
Press [OK]  If error repeats turn off then on
Event Code  21.0000
The product cannot process the  page.
Press OK to continue printing the  job, but output might be affected.
If the error persists, turn the  power off and then on. Resend  the print job.

41.2
Press [OK]
Engine error
The product experienced an  internal error.
Turn the product power off, wait  at least 30 seconds, and then turn
the product power on and wait for  it to initialize.   If you are using a surge protector,  remove it. Plug the product directly into the wall socket. Turn the product power on.

41.3
Unexpected size in tray x
Load <SIZE>Press [OK]
Event Code 41.3000
The product has detected print media in the tray that does not match the configuration for the tray.
Load the correct media into the tray, or configure the tray for the size that you have loaded. See Load trays on page 38.

 41.X.Error
A temporary printing error has  occurred.
1. Make sure that the paper meets specifications. See Supported paper and print media on page 32. If pages  stick together, the paper
sensors might detect a sheet of paper longer than expected.
2. Verify that the paper size settings in the control panel,  printer driver, and software program match.
3. Verify that the correct paper size is loaded in the product.

49 Error
Turn off then on
The product experienced an  internal error.
Turn the product off, wait at least 30 seconds, and then turn the
product on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product  directly into the wall socket. Turn the product power on.

50.X Fuser error
Turn off then on
50.0000
50.1000
50.3000
50.4000
50.7000
50.8000
50.9000
The product has experienced an error with the fuser.
1. Turn the product power off and then on.
2. If you have replaced the fuser, make sure that the correct voltage version is installed (110 V or 220 V).
3. Make sure that the following connectors are seated:
◦ J102 on the engine controller PCA (AC voltage)
◦ J210 on the engine controller PCA (TH1)
4. Replace the fuser. See Fuser on page 158.

51.XX Error
Turn off then on
Event Code 51.0000
The product has experienced a laser/scanner assembly error.
1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
2. Make sure that the following connectors are seated:
◦ J1103. See Figure 7-5 Components on the connector PCA on page 198.
◦ J1. See Figure 7-3 Components on the left side of the product on page 196.
◦ All connectors on the laser/scanner assembly
3. If all connectors are seated and the error persists, replace the laser/scanner assembly. See Laser/ scanner assembly on page 156.

57 Fan error
Turn off then on
Event Code 57.0000
The cooling fan (FM1) rotates for approximately 35 seconds at initial start up and during a print job. The fan rotates about 30  seconds after a print job concludes.
1. Turn the product on. Listen to determine if the fan is operating. The fan is located on the upper right-side of the product.
See Figure 7-4
Components on the right  side of the product on page 197.
2. Make sure that the fan connector is security connected to J1105 on the connector PCA. See Figure 7-5 Components on the
connector PCA on page 198.
3. Replace the fan. See Fan on page 140.

59.X Error
A malfunction has been detected with the product’s main motor.
During normal operation, the main motor should rotate for about six seconds after the product is turned on.
1. Turn the product off and then on.
2. Make sure that connector J202 on the engine controller PCA is seated.
3. If the error persists, replace the main motor. See Main motor on page 174.

79 Service error
Turn off then on
Event Code  79.0000/ 79.0001
An incompatible DIMM is installed.
1. Turn the product power off.
2. Install a DIMM that the product supports. See Parts and diagrams on page 253 for a list of supported DIMMs. See Install memory (HP LaserJet P2050 Series Printers only) on page 64 for DIMM installation instructions.
3. Turn the product on.