Error Codes

Dissecting the New Laser Jet Event Logs

I will  be discussing only the paper path  jam events or errors dealing with the Base Unit  M602 Printer’s Paper Path.  The sensors and their locations haven’t changed,  just the the way the they are read from the event log.  The fuser delivery sensor name has changed for the 4250 as you will see.  I reference the old errors  and note similarities which helps me and I hope you to understand their meaning.

HP LaserJet p4515

Sensor Names and Locations 4250/P4515
Prefeed sensor (PS102)
Top-of-page sensor (PS103)
Fuser delivery sensor P4515 (PS700)  4250 (PS108)

Sensor Names and Locations M601,M602 and M603 Series
Prefeed sensor (PS102)
Top-of-page sensor (PS103)
Fuser delivery sensor (PS700)

Paper Path and Sensor Locations M602
Paper Path and Sensor Locations M602

Older Codes on Previous Models for Comparison
Laser Jet 4250 and P4515 Series

13.01 – A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time.
13.02 – A 13.02.00 error message indicates that the media did not pass the top-of-page sensor (PS103) within the specified time.
13.03 – A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time.
13.05 – A 13.05.00 error message indicates that the media did not arrive at the fuser delivery sensor (PS108)(PS700) within the specified time.
13.06 – A 13.06 error message indicates that the media did not pass the fuser delivery sensor (PS108) (PS700) within the specified time.
13.20 – A 13.20.00 error message indicates that the printer power was turned on or that the printer attempted to initialize while the Pre-feed sensor (PS102), Top-of-page sensor (PS103) or the Fuser delivery sensor (PS700) was detecting media.


How to Read the New Event Codes
What do all these numbers and letters Mean?

There are three sets of two digits that all have a Designation.
〈〈.〈〈.〈〈

The first set of two digit codes
“13” = Generic Jam.

The second set of two digits codes are Sensor Locations.
A2 = Pre-feed sensor (PS102)
B2 = Top-of-page sensor (PS103)
B9 = Fuser delivery sensor (PS700)

The third set of two digit codes are …
The first digit is whether it was Late to the sensor or if it stopped at the Sensor.
A = Stopped
D = Late
The second digit is the source tray,
Tray 1, 2, 3, 4


Quick Reference Event Code List for Paper Jams on the HP LJ-M602
Note:  This is not a complete list.  It is solely for trouble -shooting paper path Jams.  Also, I’ve included the old event codes to help me grasp whats going on.

13.A2.D2 – The media did not arrive at the pre-feed sensor (PS102) within the specified time.  Source Tray 2  13.01
13.A3.D3 – The media did not arrive at the pre-feed sensor (PS1603) within the specified time.  Source Tray 3  13.01


13.B2.A2 – Stopped at Registration Jam, Top-of-page sensor (PS103),
From Tray 2  13.02

13.B2.A3 – Stopped at Registration Jam, Top-of-page sensor (PS103)
From Tray 3  13.02

13.B2.D2 – Late to Registration Jam, Top-of-page sensor (PS103)
From Tray 2 
13.03
13.B2.A3 – Stopped at Registration Jam, Top-of-page sensor (PS103)
From Tray 3  13.02
13.B2.D3 – Late to Registration Jam, Top-of-page sensor (PS103)
From Tray 3  13.03


13.B9.A2 –Stopped at Fuser Jam, Fuser delivery sensor (PS700)
From Tray 2  13.06

13.B9.A3 – Stopped at Fuser Jam, Fuser delivery sensor (PS700)
From Tray 2  13.06

13.B9.D2 -Late to Fuser Jam, Fuser delivery sensor (PS700)
From Tray 2  13.05

13.B9.D3 -Late to Fuser Jam, Fuser delivery sensor (PS700)
From Tray 3  13.05


13.A2.FF -Power on Jam, pre-feed sensor (PS10213.20
13.B2.FF –Power on Jam, top-of-page sensor (PS103)  13.20
13.B9.FF
– Power on Jam, Fuser delivery sensor (PS70013.20

 

This list and designations will change as I update it.  Mistakes are bound to happen but it’s a start.  I’ll be working on it and make changes when I can.  email me at izzykilman@gmail.com if you have any good info.

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Firmware

HP M602 Pre-Boot Walk-Up Method (USB) Firmware Install

Thumb Drive Firmware install
Thumb Drive Firmware install

This article shows how to upgrade the firmware on an HP Laser Jet 600, M601, M602 and M603 Series Printers.  We will also show you why you may or may not need to upgrade  the firmware in the first place.

“When do I need to upgrade the firmware? “
You might ask.  Upgrading the firmware can correct problems and also add new features to devices without replacing hardware. It depends on the printer and your printers issue.  One of the biggest and most important problems firmware fixes is the 49 error.  As computers progress many times the printers don’t.  The 49 errors are the printers way of telling you there is a communication malfunction. The printer/computer are speaking a different language and can’t understand one another.  There are many other issues that different models have that a firmware update addresses.  I have the list of fixes from HP for the M602 series at the end of this article.

Batch Loading Firmware
If you have a large fleet of laser printers, you do not want to up-grade your whole fleet all at the same time.
The ability to upgrade firmware on multiple devices “simultaneously” is available with “Web Jetadmin” a free application for managing HP printers.  This “batch” process of upgrading your fleets firmware has the well meaning intention of saving you time, but it is possible you could have some failures and that’s not good.  I would definitely do some testing before the actual process and verify the best practices and procedures on test machines.

Thumb Drive Firmware install
Thumb Drive Firmware install

Here is an example of why you may want to reconsider broadcasting firmware.  On the HP LaserJet P4515 series printer,  using HP’s easy firmware upgrade utility .  If you leave the optional 500 sheet tray(s) on the printer when you send the files, it will brick the tray and the formatter.  To this day I haven’t seen where HP has fixed this.

This is just one example.  My point is, test and verify everything.  I only upgrade the firmware on a unit if it is having a problem that only firmware can fix.    If it’s not broke, don’t fix it. I determine if a printer needs a firmware upgrade on a one on one basis.  Don’t just go willy nilly and start sending global firmware updates!

Future Smart
Hewlett Packard’s new way of upgrading the firmware in their LaserJet enterprise printers and MFPs is “FutureSmart”.  Future Smart firmware is similar to an operating system .  It enables your LaserJet enterprise devices to be upgraded over time, similar to a PC’s operating system with service packs or upgrades.

Service Pack Updates – Source: Hewlett Packard
These maintenance upgrades allow customers to maintain feature stability for their fleet. Service pack updates do not affect existing device features, such as control panel layout and options, while providing important security and regulatory updates or operation fixes. New service pack updates are available multiple times throughout the year.

Major release upgrades
These upgrades allow customers to upgrade their compatible HP FutureSmart devices with the latest features and changes to device functionality. A new major release is easily identifiable with the release number directly following the “HP FutureSmart” name
(for example, HP FutureSmart 3.0).  Major release upgrades are made available to current HP devices when the next generation of HP FutureSmart features is introduced.


Step by Step Instructions for Updating Firmware on the HP Laser Jet Enterprise 600 M601, M602 and M603 Printer.

Method:
Pre-Boot Walk-Up Method (USB)
NOTE: There are five different methods of up-dating this firmware.

IMPORTANT: Please print a configuration page prior to performing any firmware update. 

Retrieve the .bdl file from the HP Support Center 

Select driver language and OS.
Select driver language and OS.

Download the Firmware File Listed

Download the Firmware File and unzip.

NOTE: USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive.

Copy this File to your Thumb Drive
Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive) in the root directory.

#1.) Turn the Power on.

Press the Stop button when the Ready, Data and Attention LEDs illuminate solid.
#2.) Press the Stop button when the Ready, Data and Attention LEDs illuminate solid.
Press the Down button to highlight Administrator, and then press OK.
#3.) Press the Down button to highlight Administrator, and then press OK.
 Press the Down button to highlight Download, and then press OK.Insert the portable USB storage device with the xxxxxxx.bdl file on it. NOTE: If the message No USB Thumbdrive files found on the control panel display, you may need to use a different USB storage accessory or place the firmware file in the root directory.What is the Root Directory on a Thumbdrive?If you open the thumb drive (Removable Disk "E"or what ever yours might be) This is the root directory and it is where you will place the .xxxxxxx.bdl file.
#4.) Press the Down button to highlight Download, and then press OK. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
Press the Down button to highlight the xxxxxxx.bdl file, and then press OK. NOTE: If you have more than one .bdl file on your USB Thumb drive, select the file you want loaded and press OK.
#5.) Press the Down button to highlight USB Thumbdrive, and then press OK. NOTE: If the message No USB Thumb drive files found on the control panel display, you may need to use a different USB storage accessory or place the firmware file in the root directory.

What is the Root Directory on a Thumb drive?
If you open the thumb drive (Removable Disk “E”or what ever Letter is asighned) This is the root directory and it is where you will place the .xxxxxxx.bdl file.

Press the Down button to highlight the xxxxxxx.bdl file, and then press OK.
#6.) Press the Down button to highlight the xxxxxxx.bdl file, and then press OK.
IMG_1321
IMPORTANT: Please be patient since this may take up to 10 minutes to reboot. You may cause damage to the machine if you interrupt or turn the power off before the firmware completes.

#7.) When the message Complete appears on the control panel display, press the Back button 3 times. When the message Continue appears on the control panel display, press OK. he printer will continue to boot to the Ready state. fter the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.#7.) When the message Complete appears on the control panel display, press the Back button 3 times. When the message Continue appears on the control panel display, press OK. The printer will continue to boot to the Ready state. After the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.


Enhancements and Fixes provided with the Firmware revision 2131305_192069

The following new functionality or features are provided by this firmware release:

  • Firmware Datecode: 20111217

  • Firmware Revision: 2131305_192069

Enhancements (2131305_192069)

Base:

  • Added backwards compatibility of PDL commands to control source input trays with all PDLs.

  • Added the ability to modify trays security constraints.

  • Ability to unlock stored jobs based on authenticated user.

  • Ability for a User or Administrator to re-print the Welcome page.

  • This feature provides access for web services applications, including Web Jetadmin, to the FIPS 140-2 status information of installed encrypted hard drives and the ability to enable/disable the encryption on the drive.

  • The ability to prevent disk corruption when power plug pulled during Firmware upgrade.

  • Add a new internal page: Administration, Reports, Configuration/Status Pages, Web Service Status Page. On this page it will list all of the currently running web services.

  • Usage Page displays the correct tray information and counts for an Installed Envelope feeder.

  • The ability to collect diagnostic log information if not able to boot to Ready. This new feature allows you to use the Pre-boot menu and a USB thumb drive to collect the log files.

  • Added the ability to Support Additional Output Bin Types with Paper Path Test.

  • The ability to hide the Job list.

  • The user can enable/disable 10 User Defined Media Types via SNMP, Web JetAdmin or EWS. The user can assign a print mode to the User Defined Media types. The user can create their own customized name for the User Defined Media Types.

  • The UI constrains the displaying of User Defined Media Types based on whether the SNMP OID has been enabled or disabled. When disabled, the specific User Defined type is not listed in the Adjust Paper Type menu. When enabled, the specific User Defined Media Type is displayed in the Adjust Paper Type menu.

  • Unsupported USB device messages are now able to be hidden.

  • The signed in Username will now be visible from most control panel screens.