4250, 4300 series printer, 4350 series printer, Do-It-Yourself Office, Error Codes, Hewlett Packard Laser Jet 4200, 4300 series printer, Hewlett Packard LaserJet 4240, 4250, 4350 series printer, Hewlett Packard P4014, P4015, P4515 series printers, P4015, P4515 series printers, Paper Jams

HP Laser Jet – Not Picking up Paper / Jamming at feed, Overview and Solution.

Problem: Most Models; Paper Jams / Not picking up paper from tray.

2578481

Error codes: 13.01, 13.30, 13.A2.D2,  13.A3.D3, 13.0000, Misprint.
Error messages you may see on display. (These are different error codes for the same problem on different HP Laser Jet Printers). 

Solution: If you have multiple paper trays, Locate the tray that is having the jamming problem.
Note: Can you use a different tray until the problem is resolved?

Solution Continued: Pull out the paper tray completely from machine.
Remove all paper and discard any damaged paper. Check paper tray size guides and adjust them to correct sizes. Such as 81/2 X 11.

Note: There normally are length and width guides. To adjust them squeeze the blue lever, (Most are Blue not all) until they are set to correct sizes. If the guides are too tight or too loose it can cause jamming /not picking up the paper.
Look for broken guides. If they are broken, you can use packing tape to temporarily keep the guides in place.
Guides

Correct Fanning of Paper:  Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up forming a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

pic

Paper Feed Rollers: It is possible that the Paper Feed Rollers are worn out. You can try cleaning them until new rollers are installed. There are normally three rollers that are used in HP Laser Jet Printers. There is “One in the paper tray” and the other two are inside the machine.
(Located on top of the “Tray Roller” when the tray is closed). You can use 409 or some type of soapy water and a cloth towel. Clean the entire surface of roller then use the dry part of the towel to remove excess.

Rollers

Let me know if this helps or if you need some help, Thanks for Reading!

Izzy

Advertisements
Error Codes

60.X errors in HP LaserJet 4250 Series Printer

A 60 .X error means that the machine is experiencing a problem with the paper tray lift motor.  Here is the description and the recommended action HP gives for the 60.X error.

60.2 printer error
The tray 2 lifter-motor is not functioning.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness is full seated in its connector on the dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver assembly. See Tray 2 lifter-drive assembly.
5 Replace the dc controller PCA. See Dc controller PCA.

Notice that the error 60.X in where X=The specific tray having the problem.
60.2 = tray 2
60.3 = tray 3
60.4 = tray 4

In my experience I have never replaced a dc controller or a tray lift motor for this error code.  I’m sure that there have been cases of this but doesn’t happen very often.  The more popular issue has been a broken paper tray.

Tray Length Guide-RM1-1088
Paper Tray Length Guide

The rear length guide will break and that causes the lift mechanism on the tray to bind and stop the lift motor and it will throw the code.

Next, if that isn’t the problem you will need to look at the tray lift  motor tension spring.  These break and will cause the 60.X errors also. see illustration

Tray Lift Motor and Tension Spring
Lift Motor/Tension Spring

It’s always nice to have an extra spring in your goody box, but we all know that’s would be to good to actually happen.  Most of the time I can find the broken spring inside the machine or the customer found it and saved it.  Just reform the spring and viola your back in business!

That’s it!  This isn’t too difficult of a problem to fix you just have to know where to look.  I will have a repair video for this very soon.  Keep and eye out for it.

 

 

Error Codes, printers

WTF Does “Misprint” Mean?

What is a “misprint”?    It’s another term Hewlett Packard has come up with to describe a paper jam in their laser printers.  The new error code associated with it is 13.0000.   The earlier version of this would be 13.01 .  The confusion comes from people not knowing what a misprint is.  We are  so used to using the term “paper jam” or “mis-feed”  that we believe it has to be a serious problem and we ” overplay this “misprint” thing… help!

Here are the definitions for the term misprint.

mis·print

Mis`print´   Pronunciation: mĭs`prĭnt´
noun: misprint; plural noun: misprints
misprint – a mistake in printed matter resulting from mechanical failures of some kind ;  misprint – print incorrectly
source WordNet Dictionary


Hewlett Packard Description of a Misprint
Source – HP pro 400 m451dn printer service guide

Misprint Press [OK]
Description
Paper has been delayed as it moves through the product.
Recommended action
Press the OK button to clear the message.
To avoid this problem, try the following solutions:
1. Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray.
2. Use paper that meets HP specifications. Store paper unopened in its original packaging.
3. Use the product in an area that meets the environmental specifications for this product.

In the newer color laser printers “Misprint” is used to differentiate between a regular paper jam and a paper jam that is not sent within the correct timing of the machine.  Here’s what happens step by step in a color printer with misprint problems.

At the beginning of a print job the information is sent from the computer to the printer.  The image has already been created on the ITB (Intermediate Transfer Belt) ahead of time . The full image is laid onto the ITB with each color of toner used in the document.  The paper did not feed correctly and  in this situation the paper never makes it to the registration sensor.  Everything in a printer is precisely timed, so the toner is about to be wasted and sent to the waste toner bin.  Now, because that image is unusable the machine begins to clean the ITB which is the “Cleaning Mode”. Then after all this is over the machine will give the message of  “Misprint”.This terminology is not limited to just color machines it also is used in Black and white or monochrome printers.  Again, the description is the same “Paper has been delayed as it moves through the product”.  So there you go, “Misprint” just means that you have a paper jam, so you can relax and remove your paper jam without any stress at all.

 

 

Fuser

Symptoms of a Bad Fuser

What is a Fuser Assembly?                                fuser rollers
The fuser assembly is the part in a Copier, Laser printer or Laser Fax Machine that fuses the toner to the paper.  Toner is made of crushed plastic and carbon black for color.  Once the image is transferred to the paper you need to fuse (melt) it into the paper.  If you have ever stopped the paper before it goes through the fuser you would find that the toner will come right off.  It needs to be fused.  There are two important steps to fusing and those are…

  1. Heat;  Heat is applied to a teflon or non-stick upper roller or sleeve/film with halogen lamps or a heater element.
  2. Pressure;  Pressure is used for fusing toner to the paper with a pressure or lower roller.  They use heavy springs on the front and rear side that press the lower roller to the upper roller or film to aid in fusing.

Ghosting, double images, streaking, black lines  and smudges; also Jamming are Symptoms of a Bad Fuser
These marks are often on the top and bottom of the pages.  These symptoms are caused from the teflon material on the upper roller or film being worn off, ripped or scored.  The solution is to replace the fuser as an assembly or replace the worn roller or film parts.

Error code;  If a problem exists indicating a fuser problem it will stop the machine from operating and give an error code.  The codes are all different for each make and model.  There are three major items that go bad on a fuser assembly that would give an error code.

  1. The lamp or the heater element is bad
  2. The thermal fuse is bad.
  3. The thermistor is bad.  (temperature sensing device)

There are a few other problems you may encounter with a fuser such as; Broken gears, bad lower roller, jamming (this is most likely a bad roller)

Wrinkling/Wrinkles in the Paper
This can be caused by a dirty fuser entrance guide.  If the toner builds up in a certain area on the entrance guide it will cause the paper to skew or go into the rollers at a bad angle.  This can also cause jamming.  The lower roller can also cause wrinkling in the paper when the rubber that is attached to the metal roller inside becomes separated.

Separator Fingers; These scrape or separate the paper off of the roller because the paper tends to stick to the upper roller and needs help to seperate it off of the roller.  (that  is why they use a Teflon material on the upper roller/fim) These scrapers build up with toner, wear down and break causing jamming.  Accordion jams are one of the types of  jams you would get in the fuser.  It folds up the paper in an accordion because the paper can’t get past the fuser.

Do you need help determining if your fuser is bad? Comment or email me at izzykilman@gmail.com

 

Paper Jams

Quick Fix for Paper Feed Problems on Copiers, Fax and Printers

Sensor locations

So you need ten sets of a fifty page document for this mornings meeting. It’s 8:30AM and your meeting is at 9:00AM. You begin with your project and the copier jams. You clear the jam but it keeps jamming! It’s not pulling in the paper. Sure you can call the repair person, but you need the copies now! There’s nothing you can do, or is there?

All office equipment that feeds paper has a component inside that pulls the paper out of the paper tray and into the machine. Most are made out of rubber and just like the tires on your car they wear out. When a roller is worn and dirty they will cause paper jams. The purpose of this article is to show you how you can clean or rejuvenate the rollers long enough for you to complete your job and have your repair person come out and fix it properly.

Alternative solutions
When your machine is jamming, first locate where the paper is jamming. Which paper tray? Is it tray 1 or tray 2? Also which size is jamming? On machines that have more than one paper tray you can switch paper trays and then you can skip cleaning the rollers. Make sure when you change cassettes that the copier registers the correct size. The machine will think it is a different size and it will jam. The sensors are set for a specific timing and it will know the difference in length from letter size and legal size. I also would try using the bypass tray or manual feed tray if so equipped. This will get you up and running quicker than cleaning the rollers.

Determining if the rollers are the problem:
If you need the specific tray to be functional we will get busy with the repair.
First make a single copy in the tray that is jamming. By doing this you are determining where the paper is jamming. If it is jamming in the exit for instance, you have another problem. If it is jamming in the center of the machine, again it is a different problem. But if it jams at the cassette or paper tray area the next step is removing the paper tray. Shine your flashlight into the paper feed area and see if there are any pieces of paper torn off inside or something blocking the paper path. Now that you have ruled out a blocked paper path, you can clean the feed roller(s).

Tools Required:
Flashlight, strong cotton towel (so it will not rip off in the machine), WD-40 or Rubber roller rejuvenator.
Note: Never use alcohol to clean rollers. It dries out the tread and the remaining tread will get ripped off and then it still will not feed. Use WD-40 it works great!

Cleaning the rollers:
Shine your flashlight into the paper feed area and locate the rubber rollers that feed the paper in. Grab your towel and saturate it with cleaning fluid. This can be WD-40 or your favorite roller rejuvenator. Start by cleaning the roller and spinning it all the way around not missing any of the surfaces of the roller. Then go over it again with the dry part of the towel. As I said there are many different types. Some have a set of three rollers. One Pre-feed roller, this pushes the paper into the other rollers. One feed roller and one separation roller. Others have a half moon style. These are harder to clean because they have a clutch system that keeps it at home position when not feeding.

WARNING: If you try and turn these to clean them you will damage the clutch mechanism! There are two ways you can clean these types. First you can actuate the clutch by pushing down on the solenoid or release lever. This sometimes can be hard to get to. You can also start the copy process and shut off the machine exactly when the feed roller engages. This takes some patience and practice but it is better than damaging the clutch. Once you get it where you can clean the roller repeat the procedure above.

Some alternatives to replacing feed rollers:
There is a material called feed roller tape. I have used it when I didn’t have the right roller in my car stock. It works with some styles mainly half moon styles. Just peel off the adhesive and wrap it around the worn roller surface. They also have some that stretch over the old rollers. I have never used this but I have been told it will get you up and running. On old copiers or printers that you can no longer get parts for you can apply clear silicon on the feed surface and let it dry twenty four hours. It works but I am inclined to use the real thing. You can also use generic rollers manufactured for almost all equipment. I have mixed feeling about these because I have had to go back and change them again later. For the best repair I use genuine OEM feed rollers. They are still inexpensive and they will last you longer and you will have fewer headaches.

Feed Rollers
There are many types of rollers and feed systems. Here are some common feed rollers with their part numbers. Rollers will normally come in a maintenance kit but they may need to be replaced approximately half way through the maintenance kit cycle.

HP LJ-4000 laser printer
Feed Rollers
RG5-2651-000CN x 2
Note: These are very easily replaced. Just unsnap them and replace them with the new roller.

Toshiba E-Studio 350/450 Photocopier
Paper Feed Rollers
44201807000 x2, 4400669910
these take a little more work. First you need to remove the paper feed assembly and then you can get to the clips that hold them on.

I hope this has helped you complete your print or copy job. Please remember that this article is just a quick fix and not a long term solution. Be sure and call your repair person to fix it correctly.

Izzy

Copiers, Fax machines, printers

Quick Fix for Paper Feed Problems on Copiers, Fax and Printers

So you need ten sets of a fifty page document for this mornings meeting. It’s 8:30AM and your meeting is at 9:00AM. You begin with your project and the copier jams. You clear the jam but it keeps jamming! It’s not pulling in the paper. Sure you can call the repair person, but you need the copies now! There’s nothing you can do, or is there?

Paper Path
Paper Path

All office equipment that feeds paper has a component inside that pulls the paper out of the paper tray and into the machine. Most are made out of rubber and just like the tires on your car they wear out. When a roller is worn and dirty they will cause paper jams. The purpose of this article is to show you how you can clean or rejuvenate the rollers long enough for you to complete your job and have your repair person come out and fix it properly.

Alternative solutions
When your machine is jamming, first locate where the paper is jamming. Which paper tray? Is it tray 1 or tray 2? Also which size is jamming? On machines that have more than one paper tray you can switch paper trays and then you can skip cleaning the rollers. Make sure when you change cassettes that the copier registers the correct size. The machine will think it is a different size and it will jam. The sensors are set for a specific timing and it will know the difference in length from letter size and legal size. I also would try using the bypass tray or manual feed tray if so equipped. This will get you up and running quicker than cleaning the rollers.

Determining if the rollers are the problem:
If you need the specific tray to be functional we will get busy with the repair.
First make a single copy in the tray that is jamming. By doing this you are determining where the paper is jamming. If it is jamming in the exit for instance, you have another problem. If it is jamming in the center of the machine, again it is a different problem. But if it jams at the cassette or paper tray area the next step is removing the paper tray. Shine your flashlight into the paper feed area and see if there are any pieces of paper torn off inside or something blocking the paper path. Now that you have ruled out a blocked paper path, you can clean the feed roller(s).

Tools Required:
Flashlight, strong cotton towel (so it will not rip off in the machine), WD-40 or Rubber roller rejuvenator.
Note: Never use alcohol to clean rollers. It dries out the tread and the remaining tread will get ripped off and then it still will not feed. Use WD-40 it works great!

Cleaning the rollers:
Shine your flashlight into the paper feed area and locate the rubber rollers that feed the paper in. Grab your towel and saturate it with cleaning fluid. This can be WD-40 or your favorite roller rejuvenator. Start by cleaning the roller and spinning it all the way around not missing any of the surfaces of the roller. Then go over it again with the dry part of the towel. As I said there are many different types. Some have a set of three rollers. One Pre-feed roller, this pushes the paper into the other rollers. One feed roller and one separation roller. Others have a half moon style. These are harder to clean because they have a clutch system that keeps it at home position when not feeding.

WARNING: If you try and turn these to clean them you will damage the clutch mechanism! There are two ways you can clean these types. First you can actuate the clutch by pushing down on the solenoid or release lever. This sometimes can be hard to get to. You can also start the copy process and shut off the machine exactly when the feed roller engages. This takes some patience and practice but it is better than damaging the clutch. Once you get it where you can clean the roller repeat the procedure above.

Some alternatives to replacing feed rollers:
There is a material called feed roller tape. I have used it when I didn’t have the right roller in my car stock. It works with some styles mainly half moon styles. Just peel off the adhesive and wrap it around the worn roller surface. They also have some that stretch over the old rollers. I have never used this but I have been told it will get you up and running. On old copiers or printers that you can no longer get parts for you can apply clear silicon on the feed surface and let it dry twenty four hours. It works but I am inclined to use the real thing. You can also use generic rollers manufactured for almost all equipment. I have mixed feeling about these because I have had to go back and change them again later. For the best repair I use genuine OEM feed rollers. They are still inexpensive and they will last you longer and you will have fewer headaches.

I hope this has helped you complete your print or copy job. Please remember that this article is just a quick fix and not a long term solution. Be sure and call your repair person to fix it correctly.

Copiers, Print or Copy Quality, toner

Copier Care 101

Reliable copying is a basic need of the office. By following some of these suggestions, you will enhance the reliability of your machine by minimizing down time and maximizing the return on your investment.

•Key Operator
Assign a key operator to your copier. The key operator must be able to handle simple problems and identify any break downs requiring service . When you have a consistent problem , notify your service department. Also, try and have patience. It will do you and the service company a world of good.

Xerox Photocopier
Xerox Photocopier

•Location
Carefully choose the location of your copier. Avoid situating the machine where it is likely to be jarred. You should avoid extremes in temperature, exposure to direct sunlight, open windows, air conditioners or heater units.

•Toner
Heed the “add toner” indicator. When the toner in the machine is depleted, copy quality will degenerate. You might also damage the developer material inside the machine if you continue to use the machine. It is a good idea to have at least 1 extra bottle or container of toner at all times. Have the key operator call as soon as the last toner is used thereby avoiding costly down time.

•Paper Clips and Staples
Do not put staples or paper clips on top of or near the copier. Serious damage can occur such as a scratched drum or electrical short when one of these finds its way inside the machine. Keep beverages and other liquids away from the copier.

•Paper Jams
Approach paper jams with care. Do not use any tool or sharp object inside machine. Store paper in a dry area, humidity can cause paper jams and copy quality problems. Remove any damaged paper or dog-eared pieces before installation. Carefully fan the paper before installing it in the paper Cassette.

•Cleaning The Glass
Frequently clean the platen glass. Use glass cleaner but if you have a automatic document feeder it is recommended that you use an anti-static cleaner. (Brillianize ) can be bought at a hardware store.

Paper Jams

Paper Jams; copiers, fax, printers

292310-hp-laserjet-600-enterprise-printer-m601dn

Here is a problem that is universal.   First we will try to determine where the jam is occurring.  Make 1 copy or print at a time until you find where the jam is happening.  If you make multiple copies/prints you will be deceived and be looking in an area that isn’t causing the issue.  If it is jamming at the paper feed area,  remove all of the paper  and look for folded or torn paper.  Fan the paper and square the paper up and install it in the tray nicely.   Too many times I have seen paper installed half- hazerdly and cause the jamming.  If  the tray is Brocken or the copier /printer thinks it is a different size can also cause jamming.   Now,  if none of those are causing the problem the best thing to do is to replace the feed rollers, or at least clean them.   You should use Soapy water or also try WD-40 it works well, but never Alcohol it will dry out the tread on your rollers.    Replace them if the tread is worn is really the best way to do it.

If it is jamming in the exit or fuser assembly can be caused by five things.
Bad separation fingers ; These can also be called; Separation Claws, Scrapers, Pick off Pawls.  The fingers are small ceramic claws that ride against the upper roller.   They are normally spring  loaded.  When these go bad it will do an accordion type of jam.  They could be worn , broken or out of position.  There  is normally a spring on them for pressure to the upper heat roller.

  1. Bad heat rollers; The teflon coating will wear off and the paper will stick and cause jamming.
  2. Brocken gear(s); If the gear is broken the paper can’t get through.
  3. Sensor or sensor lever flag; This should be the last thing you check, uncommon fault.  Test with simulations , multi meter or replace with known good sensor.
  4. Dirty Fuser entrance guide;  This will cause wrinkling, creases in paper and  jamming.

It could be many other things that is causing the jamming issue but when you have a paper jamming problem I always begin with the feed. This is the primary start point for the paper path. Always keep it simple. Begin with making one copy or print at a time to determine where the problem lies. Try cleaning the rubber good first with wd-40 or replacing the rollers if you have them.

  • Here you can ask a question or comment if you have a solution.  Remember to:
  •  Always post the Make and Model and a clear description of the problem.