4250, 4300 series printer, 4350 series printer, Do-It-Yourself Office, Error Codes, Hewlett Packard Laser Jet 4200, 4300 series printer, Hewlett Packard LaserJet 4240, 4250, 4350 series printer, Hewlett Packard P4014, P4015, P4515 series printers, P4015, P4515 series printers, Paper Jams

HP Laser Jet – Not Picking up Paper / Jamming at feed, Overview and Solution.

Problem: Most Models; Paper Jams / Not picking up paper from tray.


Error codes: 13.01, 13.30, 13.A2.D2,  13.A3.D3, 13.0000, Misprint.
Error messages you may see on display. (These are different error codes for the same problem on different HP Laser Jet Printers). 

Solution: If you have multiple paper trays, Locate the tray that is having the jamming problem.
Note: Can you use a different tray until the problem is resolved?

Solution Continued: Pull out the paper tray completely from machine.
Remove all paper and discard any damaged paper. Check paper tray size guides and adjust them to correct sizes. Such as 81/2 X 11.

Note: There normally are length and width guides. To adjust them squeeze the blue lever, (Most are Blue not all) until they are set to correct sizes. If the guides are too tight or too loose it can cause jamming /not picking up the paper.
Look for broken guides. If they are broken, you can use packing tape to temporarily keep the guides in place.

Correct Fanning of Paper:  Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up forming a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.


Paper Feed Rollers: It is possible that the Paper Feed Rollers are worn out. You can try cleaning them until new rollers are installed. There are normally three rollers that are used in HP Laser Jet Printers. There is “One in the paper tray” and the other two are inside the machine.
(Located on top of the “Tray Roller” when the tray is closed). You can use 409 or some type of soapy water and a cloth towel. Clean the entire surface of roller then use the dry part of the towel to remove excess.


Let me know if this helps or if you need some help, Thanks for Reading!



Broken Paper Tray on an HP Laser Jet 4250

This article is with reference to the Paper tray Part Number  RM1-1088 that is used in the LaserJet 4200, 4300, 4250 and 4350.   The plastic guide that adjusts for the length of paper on the tray will break.  It also looks like they were designed to break. Hewlett Packard has also elected to use the same weak part on their new P4515 series.  The tray retails for over $100.00.   Pretty hefty amount but now you can buy just the guide and save a lot of money.

Tray design flaw

Problem:  The paper back stop has a molding flaw and you can see it in a new tray. There is a place on the back stop that has a weak spot. If you look carefully it looks like a crack. The weight of the paper puts strain on that point of the tray and will break right in this area every time. If you fill your tray with 500 sheets, (this is what it is designed for) the paper is very heavy and when the end-user pushes it in hard (and you know they do) Snap there it goes! Then you will get either a 43.1, 60.xx or 13.1 error code because the tray is not set to the proper size and it causes confusion in the programming of the printer.

I do have a preventative measure. Setting the tray to the size you need  and applying tape to the back stop before it breaks. The main problem with this is that you can’t adjust the size.   The best solution is to repair it.  There are now repair kits for the Guide.. The part number is RM1-0030  Paper Tray Kit.  It will fit in HP Laser Jet 4200, 4300, 4250, 4340, 4350, P4014, P4015 and P4515 printers.  Google Tray repair kits for hp 4250 or go to EBAY to find them. Yes, you can now repair them (For a lot less) instead of buying a complete tray!