printers

How to Remove Stripped Screws on HP Printers

Stripped screw
Stripped screw

Stripped screws are just one  issue a printer technician has to deal with.   The reason screws become stripped are as follows.

  • Worn Screwdriver Tip
    Yes, a screwdriver tip can wear out.  The sides get rounded and don’t fit as snug as it should and will  slip off the screw and round the screw head stripping the screw.

Using the Wrong Size or Type Driver
Working on Hewlett Packard printers the screwdriver of choice would be a Type Number 2 Phillips  Screwdriver.  I worked for years and was oblivious as to what size and type of screw driver I was using.

  •   Some copiers use Japanese type screws.   To more easily tell the differance between the two there should be a small dot or tiny hole on the edge of the JIS type.   Here are the differences of JIS (Japanese Industrial Standard ) and Phillips.
  • US phillips
    US Phillips

    JIS
    JIS
  • Not Applying Enough Pressure
    If a screw has never been removed, they are locked in very tight.  Not applying enough pressure will round the screw heads and strip the screw.

Removing the Stripped Screw
You will need a regular blade screwdriver preferably one that you don’t care about  and a ball-peen hammer.  Any hammer will do, but a smaller size will be easier to work with.

NOTE:  To remove most screws you will need to drive them “Counter Clockwise”.

Counter Clockwise
counter clockwise

 

1. Take the driver and hold it straight on the edge of the screw.  You need to hit the screw with the screwdriver blade enough to cut a notch in the edge of the screw .  This notch will help keep the  blade from just sliding off for the next step.

Create a notch in the edge of the screw
Create a notch in the edge of the screw
notch
The notch

2. Place the blade at an angle that will drive the screw in a counter clockwise direction in the notch of the screw you created in the previous step.

hold the blade at an angle that will drive the screw in the counter clockwise direction.
hold the blade at an angle that will drive the screw in the counter clockwise direction.

3. Hit the screwdriver until you notice the screw break free.  Replace the stripped screw with a new screw and you are done.

I believe there could be an instance where the screw is in such a place or angle that you cannot get the edge of the screwdriver where you can use this method.  I have been lucky because I have always been able to get the screw out.  There are other methods such as drilling, using a dremmal, but for printers or copiers this method should take care of it.  If you have a story or experience with removing or not  being able to remove a stripped screw, please let us hear about it.

 

 

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Print or Copy Quality

HP Color LaserJet 3600 Won’t Stop Calibrating

This article is in regards to the issue of continuous calibration in the HP Color Laser Jet 3600 series printers.
Other models affected are
Color Laser Jet 3000, 3600, 3800 printers.

Problem:  Continuous Calibration

3600 calibration problem
3600 calibration problem

Calibrating and the Electrostatic transfer belt (ETB)
When your printer calibrates, it is checking for  a toner patch that is laid on the ETB or transfer belt assembly.  It is also adjusting the location or registration of where each color is laid.

If you change one of the toner cartridges  or the transfer belt it will automatically calibrate itself.  It will sound like it is making a copy and you will see Calibrating on the display.  With this calibration issue the problem is that it  will never stop calibrating  or come to ready.

You can calibrate it yourself.

Calibrating the printer

Calibration is a printer function that optimizes print quality. If you experience any print-quality problems, calibrate the printer.
1. Press Menu.
2. Press to highlight CONFIGURE DEVICE, and then press .
3. Press to highlight PRINT QUALITY, and then press .
4. Press to highlight FULL CALIBRATE NOW, and then press .

When the machine begins calibrating it looks for a patch of toner on the ETB.  If it doesn’t sense it or if the patch is light the machine will not complete the calibration.

ETB toner calibrating patches
ETB toner calibrating patches; Notice there is no Cyan on the belt. This machine had the Cyan seal pull tab left in it.

Color Registration
The calibration also takes sensor readings with the color mis-registration sensor.  It checks each color and adjusts them so that they are aligned.   If the printer didn’t calibrate and align the colors the machine wouldn’t know where to lay down each color and your image would be offset, blurry and just not good.

Trouble-shooting Steps
Inspect each toner cartridge and make sure that the pull seal strip is removed.   Make sure that the pull tape didn’t break off inside.  If you believe it may have broken off inside you should replace the toner cartridge.   You should be able to get credit for the cartridge as defective.

Pull tab seal left in cartridge
Pull tab seal left in cartridge

Testing the Toner Cartridges
You can let it begin calibrating then stop it by opening the front door,  Look on the ETB.  You should have all four colors laid on the belt.  If each toner cartridge is working correctly it will be laid on the belt.  If you can see it but it is much lighter  than the others or its not present there is a problem.  See image below

ETB toner calibrating patches
ETB toner calibrating patches;

It is possible that the ETB may have an issue such as a bad sensor, so you may have to replace the ETB.  I would trouble shoot with the hopes that this is not the issue, but it could be the case.  There is a way to bypass the calibration and get it to come to ready though the print quality may be horrible.  If you are out of ideas it can’t hurt to try this.

To Skip Calibration
1. Turn the printer off and then on.
2. When the printer begins its initialization sequence, press and hold  the “DOWN”  arrow until all LEDs are lit.
3. Press the “UP” arrow one time, and then press “Menu”.
4. Press the “UP” or “DOWN” arrow until it comes to  “Skip Calibration”.
5. Press “CHECK”.

NOTE:  Do not press check when it is displaying  “NVRAM INIT”!

The problem for me has always been a  bad toner cartridge or a toner cartridge with the seal left in it.  It really is a tricky problem for even a technician so I wish you luck.  I believe that this problem has to be a firmware issue and I don’t believe HP will ever fix it.  It is such an old printer at this point it would be senseless  to spend the money and yet there are many people that still have these printers.

Error Codes

60.X errors in HP LaserJet 4250 Series Printer

A 60 .X error means that the machine is experiencing a problem with the paper tray lift motor.  Here is the description and the recommended action HP gives for the 60.X error.

60.2 printer error
The tray 2 lifter-motor is not functioning.
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness is full seated in its connector on the dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver assembly. See Tray 2 lifter-drive assembly.
5 Replace the dc controller PCA. See Dc controller PCA.

Notice that the error 60.X in where X=The specific tray having the problem.
60.2 = tray 2
60.3 = tray 3
60.4 = tray 4

In my experience I have never replaced a dc controller or a tray lift motor for this error code.  I’m sure that there have been cases of this but doesn’t happen very often.  The more popular issue has been a broken paper tray.

Tray Length Guide-RM1-1088
Paper Tray Length Guide

The rear length guide will break and that causes the lift mechanism on the tray to bind and stop the lift motor and it will throw the code.

Next, if that isn’t the problem you will need to look at the tray lift  motor tension spring.  These break and will cause the 60.X errors also. see illustration

Tray Lift Motor and Tension Spring
Lift Motor/Tension Spring

It’s always nice to have an extra spring in your goody box, but we all know that’s would be to good to actually happen.  Most of the time I can find the broken spring inside the machine or the customer found it and saved it.  Just reform the spring and viola your back in business!

That’s it!  This isn’t too difficult of a problem to fix you just have to know where to look.  I will have a repair video for this very soon.  Keep and eye out for it.

 

 

Error Codes, printers

WTF Does “Misprint” Mean?

What is a “misprint”?    It’s another term Hewlett Packard has come up with to describe a paper jam in their laser printers.  The new error code associated with it is 13.0000.   The earlier version of this would be 13.01 .  The confusion comes from people not knowing what a misprint is.  We are  so used to using the term “paper jam” or “mis-feed”  that we believe it has to be a serious problem and we ” overplay this “misprint” thing… help!

Here are the definitions for the term misprint.

mis·print

Mis`print´   Pronunciation: mĭs`prĭnt´
noun: misprint; plural noun: misprints
misprint – a mistake in printed matter resulting from mechanical failures of some kind ;  misprint – print incorrectly
source WordNet Dictionary


Hewlett Packard Description of a Misprint
Source – HP pro 400 m451dn printer service guide

Misprint Press [OK]
Description
Paper has been delayed as it moves through the product.
Recommended action
Press the OK button to clear the message.
To avoid this problem, try the following solutions:
1. Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray.
2. Use paper that meets HP specifications. Store paper unopened in its original packaging.
3. Use the product in an area that meets the environmental specifications for this product.

In the newer color laser printers “Misprint” is used to differentiate between a regular paper jam and a paper jam that is not sent within the correct timing of the machine.  Here’s what happens step by step in a color printer with misprint problems.

At the beginning of a print job the information is sent from the computer to the printer.  The image has already been created on the ITB (Intermediate Transfer Belt) ahead of time . The full image is laid onto the ITB with each color of toner used in the document.  The paper did not feed correctly and  in this situation the paper never makes it to the registration sensor.  Everything in a printer is precisely timed, so the toner is about to be wasted and sent to the waste toner bin.  Now, because that image is unusable the machine begins to clean the ITB which is the “Cleaning Mode”. Then after all this is over the machine will give the message of  “Misprint”.This terminology is not limited to just color machines it also is used in Black and white or monochrome printers.  Again, the description is the same “Paper has been delayed as it moves through the product”.  So there you go, “Misprint” just means that you have a paper jam, so you can relax and remove your paper jam without any stress at all.

 

 

Error Codes

HP Color LaserJet 5550 Printer Error Codes

NUMERICAL PRINTER MESSAGES
HP Color LaserJet 5550 printer Error Codes

Control panel message
Event log
error message
Description
Recommended action 

53.XX.ZZ CHECK RAM DIMM SLOT X 
To continue press CANCEL JOB
An error occurred on some memory of the printer.
DIMM SLOT X
0 Onboard memory
1 SLOT 1
2 SLOT 2
Y Bank number
0 No useful bank info
1 Bank number 1
2 Bank number 2
3 Bank number 3
4 Bank number 4
ZZ Error Number
00 UNSUPPORTED MEMORY
01 UNRECOGNIZED MEMORY
02 UNDER MINIMUM MEMORY LIMIT
03 EXCEEDED MAXIMUM
MEMORY LIMIT
04 FAILED RAM TEST
Press CANCEL JOB (HP Color LaserJet 5500) or STOP (HP Color LaserJet 5550). If the problem persists, replace the DIMM card in the slot indicated.

64 PRINTER ERROR For help press
alternates with 59.XY PRINTER ERROR
To continue turn off then on
Print cartridge motor error
1. Reconnect the print cartridge connector on the DC controller PCB
(J1124 for cyan, J1126 for magenta, J1125 for yellow, and J1127 for black).
2. Replace the drum drive assembly for the indicated print cartridge.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Developing disengaging motor error
1. Reconnect the connectors J16 for the developing disengaging motor and J1100 for the DC controller PCB.
2. Replace the developing disengaging drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

10.XX.YY SUPPLIES ERROR For help press?
Note: The printer cannot always determine whether the error lies with the cartridge or with the printer reader/writer.  The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge
1. Turn the printer off and then back on.
2. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3.
3. Reseat the connectors between the memory PCB (J601-J605) and the antenna PCBs (J903), the memoryPCB, and the DC controller PCB (J1122).
4. Replace the antenna PCB.
5. Replace the memory PCB.
6. Replace the DC controller  PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN DUPLEX PATH For help press?
There is a jam in the duplex path.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check if the ETB rollers or gears are worn or defective.  Replace the ETB if they are.
4. Check the duplex feed guide,  which is part of the control panel crossmember assembly. If the guide is worn or damaged, replace the crossmember assembly.

13.XX.YY JAM IN PAPER INPUT PATH  For help press?
There is a jam in the media input path.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check the registration shutter, and make sure it is in place.  Replace the paper pickup assembly if the shutter is damaged.
4. Check the paper pickup feed rollers, and replace them if They are worn or damaged.
5. Check the connectors, gears, solenoid, clutch, motors, sensors, and PCBs on the paper pickup assembly.  Replace the paper pickup assembly if necessary.
6. Check the cassette lifter mechanism for proper operation.

13.XX.YY JAM IN PAPER PATH For help press?
There is a jam in the media path. 1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and if each cartridge is turning properly.  Replace defective print cartridges or drive motors.
4. Clean the attaching roller at the bottom of the ETB and make sure the spring is holding it in place.
5. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB. See Calibrate now.
6. Replace the paper pickup PCB.
7. Replace the ETB if it is not moving paper properly. Calibrate the printer.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TOP COVER AREA  For help press?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
WARNING!  The fuser might be hot.
3. Check that the fuser paper sensor is in place. If it is defective, replace it.
4. Replace the fuser.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 1 For help press?
A page is jammed in the multipurpose tray.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean or replace the separation pad.
5. Replace the Tray 1 pickup solenoid.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 2  For help press?
A page is jammed in Tray 2.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 2 pickup clutch.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY X For help press?
A page is jammed in Tray 3 or Tray 4.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 3 or Tray 4 pickup clutch.
6. Replace the Tray 3 or Tray 4 pickup motor.
7. Replace the Tray 3 or Tray 4 paper feeder PCB.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN DUPLEX JOB INTERRUPTED For help press?
alternates with 13.XX.YY JAM IN DUPLEX JOB INTERRUPTED
Discard top sheet and press or 13.XX.YY JAM IN DUPLEX JOB INTERRUPTED
Discard top two sheets and press None A duplex job was interrupted by interference as media passed through the output bin during duplexing.
1. Press for more information.
2. Remove one or two pages from the output bin as directed by the display.
3. Press to continue printing.
Note:  If Jam Recovery= OFF some pages will not be reprinted. Resend the missing pages.

 

20 INSUFFICIENT MEMORY For help press?
alternates with 20 INSUFFICIENT MEMORY To continue press CHECK
The printer has received more data from the computer than fits in available memory.
1. Press to resume printing.
Note:  A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW For help press?
alternates with 22 PARALLEL I/O BUFFER OVERFLOW To continue Press CHECK
The printer’s parallel buffer has overflowed during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

22 EIO X BUFFER OVERFLOW To continue press CHECK
The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

22 SERIAL I/O BUFFER OVERFLOW To continue Press CHECK
The printer’s serial buffer has overflowed during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

40 BAD SERIAL TRANSMISSION To continue press CHECK
A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. Press CHECK to resume printing.
Note: A loss of data will occur.

40 EIO X BAD TRANSMISSION To continue press CHECK
A connection with the card in EIO slot X has been abnormally broken.
1. Press to resume printing.
Note: A loss of data will occur.
2. Check that all cables are connected to the EIO ports and that the EIO board is seated properly.
3. If possible, print to another network printer to verify the network is working properly.

41.3 UNEXPECTED SIZE IN TRAY X For help press?
alternates with LOAD TRAY X <TYPE> <SIZE> For help press?
Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.
1. If the incorrect size was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.5 UNEXPECTED TYPE IN TRAY X For help press?
alternates with LOAD TRAY X <TYPE> <SIZE> For help press?
The printer senses a different media type in the media path than configured in the tray.
1. If the incorrect type was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41..X    64 PRINTER ERROR For help press?
alternates with 41.X  64 PRINTER ERROR To continue press?
A printer error has occurred.
X Description
1 unknown misprint error
2 beam detect misprint error
3 media feed error (size)
4 no VSYNC error
5 media feed error (type)
6 ETB detection error
7 feed delay error
9 noise VSREQ
1. Press to continue or press for more information.
2. If the message persists, turn the printer off and then back on.

49.XXXX  64 PRINTER ERROR To continue turn off then on
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In  Some cases,  electrical noise in the cable can corrupt data during transmission to the printer. Other causes  include poor quality parallel  cables, poor connections, or homegrown  applications. On rare occasions, the formatter is at fault,  which is usually indicated by a 79 Service Error.
1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off and then back on.
3. Try printing a job from a different software application.  If the job prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
7. Remove all EIO devices from the printer.
8. Turn the printer on.
9. If the error no longer exists,  install each DIMM and EIO  device one at a time, making sure to turn the printer off and back on as you install each device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM.
13. Replace the formatter and calibrate the printer. See Calibrate now.

50.X FUSER ERROR For help press?
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 high fuser temperature
4 faulty fuser
5 inconsistent fuser
6 open fuser
8 low fuser temperature
(sub=thermistor)
9 high fuser temperature (sub=thermistor)
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J100) that connects the fuser and the printer. Replace the connector if it is damaged.
3. Turn the printer off and remove the fuser. Measure the resistance between the connector pins on the fuser. If resistance does not meet the following guidelines, replace the fuser.
J100LB-5 to J100LB-6: 300 –500 KOhms J100LB-1 to J100LB-2: less than 1 KOhm
4. Check for continuity between connector pins J100-5 and J100-6. If there is no continuity, replace the fuser.
5. Replace the fuser power supply PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

51.XY PRINTER ERROR For help press?
alternates with 51.XY PRINTER ERROR To continue turn off then on None A printer error has occurred.
X Description
1 beam detect error
2 laser error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner (J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now

52.XY PRINTER ERROR For help press?
alternates with 2.XY PRINTER ERROR To continue turn off then on
A printer error has occurred.
X Description
1 scanner error
2 scanner startup error
3 scanner rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner (J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

53.10.05 PRINTER ERROR To continue turn off then on
A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.
This is an invalid configuration.  DIMMs can not be installed in both of these slots at the same time. Remove one of the DIMMs, or move one of the DIMMs to a different slot.

53.X0.ZZ PRINTER ERROR To continue turn off then on
An error has occurred in the onboard RAM.
1. Press to continue.
2. Turn the printer off and then back on.

53.XY.ZZ PRINTER ERROR
For the 5500 models: To continue press CHECK
CANCEL JOB  An error occurred on some memory of the printer.
X DIMM Type
1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
5 invalid DIMM speed
Press CANCEL JOB. If the problem persists, replace the DIMM card in the slot indicated.

54.XX PRINTER ERROR
X Description
1 temperature
3 image density sensor
5 color plane registration sensor
6 image density sensor
7 yellow drum home position sensor
8 magenta drum home pos. sensor
9 cyan drum home position sensor
10 black drum home position sensor
11 yellow density sensor
12 magenta density sensor
13 cyan density sensor
14 black density sensor
19 ETB speed control sensor
20 color plane registration sensor
21 yellow toner level sensors
22 magenta toner level sensors
23 cyan toner level sensors
24 black toner level sensors
1E or 30 Half tone calibration error Turn the printer off and then back on, then check items in the order listed.

54.1 error
Check the fuser.  See 50.X fuser error.

54.30 error
Wipe sensor lens clean. Run a full calibration and the error should go away.

54.3 error
Check the connections. Replace the color registration detection assembly.

54.5 error
Check the connections. Replace the color registration detection assembly.

54.6 error
Check the connections. Replace the color registration detection assembly.

54.7, 54.8, 54.9, or 54.10 error
Check the connections. Replace the drum phase sensor for the indicated color.

54.11, 54.12, 54.13, or 54.14 error
Check the connections. Check the cartridge and replace it if necessary. Replace the color registration detection assembly.

54.19 error
Check the ETB connection.  Replace the ETB. Replace the DC controller.

54.20 error
Check the connection. Replace the color registration detection assembly.

54.21, 54.22, 54.23, or 54.24 error
Check the connections. Replace the toner level sensing PCB.  Replace the DC controller.

55.X PRINTER ERROR For help press?
alternates with 55.X PRINTER ERROR To continue press CHECK
The DC controller is not communicating with the formatter.  The problem could be caused by a timing error or an intermittent connection.
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat or replace the connectors between the DC controller and the formatter.
4. If the problem persists, replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.
5. Replace the formatter.  Initialize NVRAM. See NVRAM initialization.

57.X PRINTER ERROR
To continue turn off then on
A printer fan error has occurred.
X Description
3 cartridge fan (vertical fan, FM3)
4 formatter fan (horizontal fan,  FM2)
7 power suppply fan (FM1)  Turn the printer off and then back on.

57.3 Cartridge fan error (FM3)
1. Reconnect the connectors  J10 for the cartridge fan and J1102 on the DC controller PCB.
2. Immediately after starting the print operation, measure the voltage between pins 1 and 3 on the J10 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the cartridge fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.4 Formatter fan error (FM2)
1. Reconnect the connectors J11 for the formatter fan and J1102 on the DC controller PCB.
2. Immediately after turning the printer on, measure the voltage between pins 4 and 6 on the J1102 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the formatter fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.X PRINTER ERROR 
To continue turn off then on

57.7 Power supply fan error (FM2)
1. Reconnect the connectors J1104 and J1133 on the DC controller PCB.
2. Disconnect the connector J1133. Immediately after turning the printer on,  measure the voltage between pins 1 and 3 on the J1133 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the power supply fan.
3. Replace the low-voltage power supply.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

58.X PRINTER ERROR For help press?
alternates with 58.X PRINTER ERROR To continue turn off then on
A memory tag error was detected.
X Description
3 CPU
4 power supply
1. Turn the printer off and then back on.
2. Replace the memory PCB.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

62 NO SYSTEM 
To continue turn off then on
No system was found.
1. Turn the printer off and then back on.
2. Reseat the firmware DIMM, making sure it is in the 168- pin slot J1.

64 PRINTER ERROR
For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on None A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error
A ETB motor rotation error
B developing disengaging motor startup error
C developing disengaging motor rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Turn the printer off and then back on.
2. This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.

ETB motor error
1. Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it.
2. Reconnect the connetors J38 for the ETB motor and J1111 on the DC controller PCB.
3. Replace the ETB motor.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Fuser motor error
1. Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts.
2. Replace the fuser drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

68.X PERMANENT STORAGE ERROR For help press?
alternates with 68.X PERMANENT STORAGE ERROR
To continue press None One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.  Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. Check the printer settings to determine which settings have been changed.

68.X PERMANENT STORAGE FULL For help press?
alternates with 68.X PERMANENT STORAGE FULL To continue press CHECK
A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off and then back on.
3. If a 68.0 error persists, execute an NVRAM inititialization. See NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.
5. If a 68.1 errors persists, reinitialize the hard disk. See Hard disk initialization.

68.X PERMANENT STORAGE WRITE FAIL
To continue press CHECK
None A non-volatile storage device is failing to write. Pressing the button should clear the message.
Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. If the problem persists, initialize NVRAM. See NVRAM initialization.
4. Reinitialize the hard disk. See Hard disk initialization.

79.XXXX  PRINTER ERROR
To continue turn off then on None A critical hardware error has occurred.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the firmware DIMM.
3. Reseat the formatter.
4. Replace the firmware DIMM.
5. Replace the formatter. Calibrate the priner. See Calibrate now.

8X.YYYY EIO ERROR
The EIO accessory card in slot X has encountered a critical error.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card.

________________________________________________________________________

 

 

Error Codes

HP Color LaserJet 5500 Printer Error Codes

NUMERICAL PRINTER MESSAGES
HP Color LaserJet 5500 Printer Error Codes

Control panel message
Event log error message
Description
Recommended action

10.X.X SUPPLY MEMORY ERROR For help press ?
 Note: The printer cannot always determine whether the error lies with the cartridge or with the printer reader/writer.
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge
1. Turn the printer off and then back on.
2. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3.
3. Reseat the connectors between the memory PCB (J601-J605) and the antenna PCBs (J903), the memory PCB, and the DC controller PCB (J1122).
4. Replace the antenna PCB.
5. Replace the memory PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY DUPLEX JOB INTERRUPTED For help press?
alternates with 13.XX.YY DUPLEX JOB INTERRUPTED Discard top sheet and press or 13.XX.YY DUPLEX JOB INTERRUPTED Discard top two sheets and press CHECK
A duplex job was interrupted by interference as media passed through the output bin during duplexing.
1. Press ? for more information.
2. Remove one or two pages from the output bin as directed by the display.
3. Press to continue printing.
Note: If OFF some pages will not be reprinted. Re-send the missing pages.

13.XX.YY JAM IN DUPLEX PATH For help press?
There is a jam in the duplex path.
1.  Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check if the ETB rollers or gears are worn or defective.  Replace the ETB if they are.
4. Check the duplex feed guide, which is part of the control panel crossmember assembly. If the guide is worn or damaged, replace the
crossmember assembly.

13.XX.YY
JAM IN JAMS IN PAPER PATH For help press?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
WARNING!  The fuser might be hot.
3. Check that the fuser paper sensor is in place. If it is defective, replace it.
4. Replace the fuser.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

 

13.XX.YY JAM IN PAPER INPUT PATH For help press?
There is a jam in the media input path.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Check the registration shutter, and make sure it is in place.
Replace the paper pickup assembly if the shutter is damaged.
4. Check the paper pickup feed rollers, and replace them if they are worn or damaged.
5. Check the connectors, gears, solenoid, clutch, motors, sensors, and PCBs on the paper pickup assembly.  Replace the paper pickup assembly if necessary.
6. Check the cassette lifter mechanism for proper operation.

13.XX.YY JAM IN PAPER PATH For help press?
There is a jam in the media path. 1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and if each cartridge is turning properly.  Replace defective print cartridges or drive motors.
4. Clean the attaching roller at the bottom of the ETB and make sure the spring is holding it in place.
5. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB. See Calibrate now.
6. Replace the paper pickup PCB.
7. Replace the ETB if it is not moving paper properly. Calibrate the printer.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 1  For help press?
 A page is jammed in the multipurpose tray.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean or replace the separation pad.
5. Replace the Tray 1 pickup solenoid.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY 2 For help press?
A page is jammed in Tray 2.
1. Press for detailed 
information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 2 pickup clutch.
6. Replace the pickup motor.
7. Replace the paper pickup assembly.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

13.XX.YY JAM IN TRAY X For help press?
 A page is jammed in Tray 3 or Tray 4.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it.
4. Clean the feed roller. If it is worn or damaged, replace it.
5. Replace the Tray 3 or Tray 4 pickup clutch.
6. Replace the Tray 3 or Tray 4 pickup motor.
7. Replace the Tray 3 or Tray 4 paper feeder PCB.
8. Check the cassette lifter mechanism for proper operation.
9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

20 INSUFFICIENT MEMORY For help press?
alternates with 20 INSUFFICIENT MEMORY To continue press  The printer has received more
data from the computer than fits in available memory.
1. Press to resume printing.
Note:A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW To continue press CHECK
The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state.
Press to resume printing.
Note:  A loss of data will occur.

22 PARALLEL I/O BUFFER OVERFLOW For help press?
alternates with 22 PARALLEL I/O BUFFER OVERFLOW
To continue press CHECK
The printer’s parallel buffer has overflowed during a busy state.
Press CHECK to resume printing.
Note: A loss of data will occur.

22 SERIAL I/O BUFFER OVERFLOW To continue press CHECK
The printer’s serial buffer has overflowed during a busy state.  Press to resume printing.
Note:  A loss of data will occur.

40 BAD SERIAL  TRANSMISSION To continue press CHECK
A serial data error (parity, framing,  or line overrun) has occurred while  the printer was receiving data.  Press CHECK to resume printing.
Note: A loss of data will occur.

40 EIO X BAD TRANSMISSION To continue press CHECK
 A connection with the card in EIO slot X has been abnormally broken.
1. Press to resume printing.
Note: A loss of data will occur.
2. Check that all cables are connected to the EIO ports and that the EIO board is seated properly.
3. If possible, print to another network printer to verify the network is working properly.

41.3 UNEXPECTED SIZE IN TRAY X For help press?
alternates with LOAD TRAY X <TYPE> <SIZE> For help press?
Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.
1. If the incorrect size was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.5 UNEXPECTED TYPE IN TRAY X For help press?
alternates with  LOAD TRAY X;  <TYPE> <SIZE>; For help press ?
The printer senses a different media type in the media path than configured in the tray.
1. If the incorrect type was selected, cancel the job or press to access help.
2. Press and to step through the instructions.

41.X PRINTER ERROR For help press?
alternates with 41.X PRINTER ERROR To continue press CHECK
None A printer error has occurred.
X Description
1 unknown misprint error
2 beam detect misprint error
3 media feed error (size)
4 no VSYNC error
5 media feed error (type)
6 ETB detection error
7 feed delay error
9 noise VSREQ

49.XXXX PRINTER ERROR To continue  turn off then on
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases,  electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a

79 Service Error.
1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off and then back on.
3. Try printing a job from a different software application.  If the job prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
7. Remove all EIO devices from the printer.
8. Turn the printer on.
9. If the error no longer exists,  install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM.
13. Replace the formatter and calibrate the printer. See

50.X FUSER ERROR For help press?
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service
3 high fuser temperature
4 faulty fuser
5 inconsistent fuser
6 open fuser
8 low fuser temperature (sub=thermistor)
9 high fuser temperature (sub=thermistor)
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J100) that connects the fuser and the printer. Replace the connector if it is damaged.
3. Turn the printer off and remove the fuser. Measure the resistance between the connector pins on the fuser. If resistance does not meet the following guidelines, replace the fuser.
J100LB-5 to J100LB-6: 300 – 500 KOhms J100LB-1 to J100LB-2: less than 1 KOhm
4. Check for continuity between connector pins J100-5 and J100-6. If there is no continuity, replace the fuser.
5. Replace the fuser power supply PCB.
6. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

51.XY PRINTER ERROR For help press
alternates with 51.XY PRINTER ERROR To continue turn off then on
 A printer error has occurred.
X Description
1 beam detect error
2 laser error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner
(J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly.
Calibrate 
the printer after replacing the laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

52.XY PRINTER ERROR For help press/?
alternates with 52.XY PRINTER ERROR
To continue turn off then on  A printer error has occurred.
X Description
1 scanner error
2 scanner startup error
3 scanner rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat the connectors between the laser/scanner
(J74 – J77) and DC controller PCB (J1106 – J1109).
4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the
laser/scanner. See Calibrate now.
5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

53.10.05 PRINTER ERROR To continue turn off then on
A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.
This is an invalid configuration.  DIMMs can not be installed in both of these slots at the same time.
Remove one of the DIMMs, or move one of the DIMMs to a different slot.

53.X0.ZZ PRINTER ERROR To continue turn off then on
An error has occurred in the onboard RAM.
1. Press to continue.
2. Turn the printer off and then back on.

53.XY.ZZ PRINTER ERROR To continue press CANCEL JOB
An error occurred on some memory of the printer.
X DIMM Type
1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
5 invalid DIMM speed Press CANCEL JOB. If the problem persists, replace the DIMM card in the slot indicated. 

54.XX PRINTER ERROR None X Description
1 temperature
3 image density sensor
5 color plane registration sensor
6 image density sensor
7 yellow drum home position sensor
8 magenta drum home pos. sensor
9 cyan drum home position sensor
10 black drum home position sensor
11 yellow density sensor
12 magenta density sensor
13 cyan density sensor
14 black density sensor
19 ETB speed control sensor
20 color plane registration sensor
21 yellow toner level sensors
22 magenta toner level sensors
23 cyan toner level sensors
24 black toner level sensors 1E or 30 Half tone calibration error Turn the printer off and then back on, then check items in the order listed.

54.1 error Check the fuser. See 50.X fuser error.
54.30 error  Wipe sensor lens clean. Run a full calibration and the error should go away.
54.3 error Check the connections. Replace the color registration detection assembly.
54.5 error Check the connections. Replace the color registration detection assembly.
54.6 error Check the connections. Replace the color registration detection assembly.
54.7, 54.8, 54.9, or 54.10 error Check the connections. Replace the drum phase sensor for the indicated color.
54.11, 54.12, 54.13, or 54.14 error Check the connections. Check the cartridge and replace it if necessary. Replace the color registration detection assembly.
54.19 error Check the ETB connection.  Replace the ETB. Replace the DC controller.
54.20 error Check the connection. Replace the color registration detection assembly.
54.21, 54.22, 54.23, or 54.24 error Check the connections. Replace the toner level sensing PCB. Replace the DC controller.

55.X PRINTER ERROR For help press?
alternates with 55.X PRINTER ERROR To continue press
 The DC controller is not communicating with the formatter.  The problem could be caused by a timing error or an intermittent connection.
1. Press to continue.
2. Turn the printer off and then back on.
3. Reseat or replace the connectors between the DC controller and the formatter.
4. If the problem persists, replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.
5. Replace the formatter. Initialize NVRAM. See NVRAM initialization.

57.X PRINTER ERROR To continue turn off then on
A printer fan error has occurred.
X Description
3 cartridge fan (vertical fan, FM3)
4 formatter fan (horizontal fan, FM2)
7 power suppply fan (FM1) Turn the printer off and then back on.
57.3 Cartridge fan error (FM3)
1. Reconnect the connectors J10 for the cartridge fan and J1102 on the DC controller PCB.
2. Immediately after starting the print operation, measure the voltage between pins 1 and 3 on the J10 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the cartridge fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.4 Formatter fan error (FM2)
1. Reconnect the connectors J11 for the formatter fan and J1102 on the DC controller PCB.
2. Immediately after turning the printer on, measure the voltage between pins 4 and 6 on the J1102 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the formatter fan.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

57.X PRINTER ERROR To continue turn off then on
 57.7 Power supply fan error (FM2)
1. Reconnect the connectors J1104 and J1133 on the DC controller PCB.
2. Disconnect the connector J1133. Immediately after turning the printer on, measure the voltage between pins 1 and 3 on the J1133 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the power supply fan.
3. Replace the low-voltage power supply.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

58.X PRINTER ERROR For help press?
alternates with 58.X PRINTER ERROR To continue turn off then on
 A memory tag error was detected.
X Description
3 CPU
4 power supply
1. Turn the printer off and then back on.
2. Replace the memory PCB.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

59.XY PRINTER ERROR For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on
 A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Turn the printer off and then back on.
2. This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.  

ETB motor error
1. Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it.
2. Reconnect the connetors J38 for the ETB motor and J1111  on the DC controller PCB.
3. Replace the ETB motor.
4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Fuser motor error
1. Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts.
2. Replace the fuser drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

Print cartridge motor error
1. Reconnect the print cartridge connector on the DC controller PCB (J1124 for cyan, J1126 for magenta, J1125 for yellow, and J112 for black).
2. Replace the drum drive assembly for the indicated print cartridge.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

59.XY PRINTER ERROR For help press?
alternates with 59.XY PRINTER ERROR To continue turn off then on
 Developing disengaging motor error
1. Reconnect the connectors J16 for the developing disengaging motor and J1100 for the DC controller PCB.
2. Replace the developing disengaging drive assembly.
3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now.

62 NO SYSTEM To continue turn off then on
 No system was found. 1. Turn the printer off and then back on.
2. Reseat the firmware DIMM, making sure it is in the 168-pin slot J1.

64 PRINTER ERROR For help press?
alternates with 64 PRINTER ERROR To continue turn off then on
 Scan buffer error. 1. Turn the printer off and then back on.
2. Perform a cold reset. See Cold reset for instructions.
3. If the message persists, replace the formatter or firmware DIMM.

68.X PERMANENT STORAGE ERROR For help press?
alternates with 68.X PERMANENT STORAGE ERROR
To continue Press ?
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. Check the printer settings to determine which settings have been changed.

68.X PERMANENT STORAGE FULL For help press ?
alternates with 68.X PERMANENT STORAGE FULL
To continue press CHECK None A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off and then back on.
3. If a 68.0 error persists, execute an NVRAM inititialization. See NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.
5. If a 68.1 errors persists, reinitialize the hard disk. See Hard disk initialization.

68.X PERMANENT STORAGE WRITE FAIL To continue press?
None A non-volatile storage device is failing to write. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then back on.
3. If the problem persists,  initialize NVRAM. See NVRAM initialization.
4. Reinitialize the hard disk. See Hard disk initialization.

79.XXXX PRINTER ERROR To continue turn off then on
A critical hardware error has occurred.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the firmware DIMM.
3. Reseat the formatter.
4. Replace the firmware DIMM.
5. Replace the formatter.  Calibrate the priner. See Calibrate now.

8X.YYYY EIO ERROR
The EIO accessory card in slot X has encountered a critical error.
1. Turn the printer off and then back on.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card.

__________________________________________________________________

 

 

Error Codes

HP Color LaserJet 4700 Series Error Codes

For Models 4700, 4700n, 4700dn, 4700dtn, 4700ph+

Control panel messages
Control panel messages are divided into three types, depending on their severity.
Status messages
Warning messages
Error messages
Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with the Ready or Status messages and remain displayed until the button is pressed. If CLEARABLE WARNINGS is set to JOB in the printer’s configuration menu, these messages are cleared by the next print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds.

NOTE Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing the Menu button will display the main menu.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.  The following table lists and describes control panel messages, in alphabetical order.
Message listing
Control panel message
Description
Recommended action

10.90.XY REPLACE [COLOR] CARTRIDGE  alternates with For help press ?
A color cartridge is out of toner and needs to be replaced.
Replace the affected color cartridge.

10.92.YY CARTRIDGES NOT ENGAGED
The print cartridge is not seated properly in the printer.
10.92.00 = black print cartridge
10.92.01 = cyan print cartridge
10.92.02 = magenta print cartridge
10.92.03 = yellow print cartridge
1. Make sure that the ETB is closed.
2. Remove and reinstall the affected print cartridge.
3. Make sure the cartridge guide for the affected print cartridge is installed correctly.

10.XX.YY SUPPLY MEMORY ERROR alternates with For help press ?
The supplies gauge will display the consumption levels of print cartridges.
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.  The following control panel messages correspond to the color of the print cartridge:
10.00.00 = black print cartridge
10.00.01 = cyan print cartridge
10.00.02 = magenta print cartridge
10.00.03 = yellow print cartridge
1. Turn the printer off then on.
2. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge.  Otherwise, continue with step 3.
3. Make sure the cartridge guide for the affected print cartridge is installed correctly.
4. Reseat the connectors between the memory PCB (J9630) and the E label memory contacts, the memory PCB (J4001), and the DC controller PCB (J1021).
5. Make sure that the E label memory contacts are not dirty or damaged.
6. Replace the E label memory contacts. See E label memory contacts and cable on page 307.
7. Replace the memory PCB.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

11.XX INTERNAL CLOCK ERROR To continue press (√)
This message is displayed when there is a problem with the real-time clock on the formatter board.
XX=01 Dead clock battery
XX=02 Dead real-time clock
Replace the formatter assembly.

13.12.17 JAM IN STAPLER For help press ?
A staple is jammed in the stapler. Check the stapler/stacker for jammed staples
.Remove the defective staple in the cartridge.

13.12.YY JAM IN OUTPUT DEVICE alternates with For help press ?
Paper is jammed in an external paper handling device. The amber light on the stacker/stapler is blinking. Check the duplexer or the stapler/stacker for jammed paper. For more information,
see Clearing jams on page 400.
13.12.01 = early reached
13.12.02 = entrance sensor not reached
13.12.03 = entrance sensor not escaped
13.12.04 = entrance sensor remaining
13.12.05 = exit sensor not reached
13.12.06 = exit sensor not escaped
13.12.07 = exit sensor remaining
13.12.08 = top cover open
13.12.09 = stapler cover open

13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM
There is a jam in the stapler/stacker.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information about clearing jams, see Clearing jams on page 400.

13.XX.YY JAM IN DUPLEX PATH
For help press ?
There is a jam in the duplex path.
1. Remove the paper.
2. Run the paper path test to determine if one or more of the sensors are not working correctly.
3. Check the oblique rollers on the back side of the ETB to ensure they are not worn or dirty.
4. Replace the ETB.

13.XX.YY JAM IN PAPER PATH
For help press ?
There is a jam in the paper path.
13.12.00 = jam in paper path
13.20.00 = jam in paper path
13.21.00 = jam in paper path
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information, see Jams on page 388.
4. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print  cartridges or drive motors.
5. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place.
6. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB.  See Full Calibrate Now on page 521.
7. Replace the paper pickup PCB.
8. Replace the ETB if it is not moving paper correctly. Calibrate the printer.
9. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

13.XX.YY JAM IN TOP COVER AREA  For help press ?
There is a jam in the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.
WARNING! The fuser might be hot.
4. Replace the fuser.
5. Check that the fuser paper sensor is in place. If it is defective, replace it.

13.XX.YY JAM IN TRAY 1  For help press ?
Paper is jammed in Tray 1.
1. Press for detailed information about 
clearing the jam.
2. Press to see step by step information.
3. For more information, see Jams on page 388.
4. Clean the pickup roller. If it is worn or damaged, replace it. See Tray 1 pickup roller and separation pad on page 214.
5. Clean or replace the separation pad. See Tray 1 pickup roller and separation pad on page 214.
6. Replace the paper pickup drive assembly.
7. Replace the paper feed assembly.  See Paper feed assembly on page 268.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521

13.XX.YY JAM IN TRAY X For help press ?
A page is jammed in Tray 2 or in one or more of the optional trays.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. Clean the pickup roller. If it is worn or damaged, replace it. See Tray 2-x feed and pickup rollers on page 218.
4. Clean the feed roller. If it is worn or damaged, replace it. See Tray 2-x feed and pickup rollers on page 218.
5. Replace the tray X paper pickup drive assembly.
6. Replace the tray X lifter motor.
7. Replace the paper feed assembly.  See Paper feed assembly on page 268.
8. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

13.XX.YY JAM IN TOP COVER OR DUPLEX AREA For help press ?
There is a jam in the top cover area.
1. Press for detailed information about 
clearing the jam.
2. Press and to step through the instructions.
3. Replace the DC controller PCB. See DC controller PCB on page 297. Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.
WARNING! The fuser might be hot.
4. Replace the fuser.
5. Check that the fuser paper sensor is in place. If it is defective, replace it.

13.XX.YY JAM INSIDE DUPLEXER For help press ?
Paper is jammed in the duplexer. Check the device for jammed paper.

1. Remove the jammed paper.
2. Make sure the paper meets the media specifications for the duplexer.
3. Make sure the duplexer is seated correctly.
4. Make sure the sensor (SR8001) in the duplexer is operating correctly by performing a paper path test.
5. Replace the duplexer if it is not working correctly. See Duplexer on page 334.

13.XX.YY JAM INSIDE FRONT COVER For help press ?
There is a jam in the front cover.
1. Remove the jammed paper.
2. Press for detailed information about clearing the jam.
3. Press and to step through the instructions.
4. For more information, see Clearing jams on page 400.

13.XX.YY MULTIPLE JAMS IN DUPLEX PATH For help press ?
There are multiple jams in the duplex path.  This includes the top cover area.
See 13.XX.YY JAM INSIDE DUPLEXER and 13.XX.YY JAM IN DUPLEX PATH
for 
recommended actions.

13.XX.YY MULTIPLE JAMS IN PAPER PATH For help press ?
There are multiple jams in the paper path.  This includes the top cover area.
1. Press for detailed information about clearing the jam.
2. Press and to step through the instructions.
3. For more information, see Clearing jams on page 400.

20.0 INSUFFICIENT MEMORY For help press ?
alternates with 20.0 INSUFFICIENT MEMORY  To continue press check
The printer has received more data from  the computer than fits in available memory.
1. Press to continue printing.  NOTE A loss of data will occur.
2. Reduce the complexity of the print job to avoid this error in the future
.
3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW To continue press check
The EIO card in card slot X has overflowed its I/O buffer during a busy state.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

22 EMBEDDED I/O BUFFER OVERFLOW alternates with To continue press check
The embedded Jetdirect print server has overflowed.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

22 PARALLEL I/O BUFFER OVERFLOW For help press ? alternates with check

22 PARALLEL I/O BUFFER OVERFLOW To continue press check
The parallel buffer has overflowed during a busy state.
1. Press to resume printing.  NOTE A loss of data will occur.
2. If the message persists, disconnect the parallel cable at both ends and reconnect.
3. Ensure that a high quality cable is being used. Some non-HP parallel cables might be missing pin connections or might not otherwise conform to IEEE-1284 specifications.
4. Replace the cable.
5. Leave the computer connected and try to connect to a different printer. If this still fails, replace the formatter.

22 USB I/O BUFFER OVERFLOW To continue press check
The USB buffer has overflowed during a busy state.

1. Press to continue printing.  NOTE A loss of data will occur.
2. If the message persists, disconnect the USB cable at both ends and reconnect.
3. Ensure that a high quality cable is being used. Some non-HP parallel cables might be missing pin connections.
4. Replace the cable.
5. Leave the computer connected and try to connect to a different printer. If this still fails, replace the formatter.

40 EIO X BAD TRANSMISSION To continue press check
A connection with the card in EIO slot X has been broken.
1. Press to continue printing.
2. Power cycle the printer.
3. Resend the print job.
4. If the error still occurs, replace the EIO card in slot X. See Installing an HP Jetdirect print server card on page 118.

40 EMBEDDED I/O BAD TRANSMISSION alternates with To continue press check
A connection with the embedded Jetdirect print server has been broken.
1. Press to continue printing.
2. Power cycle the printer.
3. Resent the print job.
4. If the error still occurs, replace the EIO card in slot X or the formatter. See Installing an HP Jetdirect print server card on page 118 and Formatter on page 219.

41.3 UNEXPECTED SIZE IN TRAY X For help press ?
alternates with LOAD TRAY XX [TYPE] [SIZE]  To use another tray press
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.

1. Make sure the correct settings are set for the trays.
2. Run a paper path diagnostic test to determine if all sensors are working correctly.
3. Replace the paper feed assembly.  See Paper feed assembly on page 268.

41.5 UNEXPECTED TYPE IN TRAY X  For help press ?
alternates with LOAD TRAY XX [TYPE] [SIZE]
To use another tray press The printer senses a different media type in the media path than configured in the tray.
1. Make sure the correct settings are set for the trays.
2. Run a paper path diagnostic test to determine if all sensors are working correctly.
3. Replace the paper feed assembly. See Paper feed assembly on page 268.

44.1 USB ACCESSORY ERROR For help press ?
This message displays when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.  Press to see step by step information.  Remove the USB accessory.

49.XX.XX  PRINTER ERROR
To continue  turn off then on  A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases,  electrical noise in the cable can corrupt  data during transmission to the printer.  Other causes include poor-quality parallel  cables, poor-connections, or home-grown  programs. On rare occasions, the formatter  is at fault, which is usually indicated by a 79  Service Error.
1. Turn the printer off then on.
2. Press Stop to clear the print job from the printer memory.
3. Turn the printer off then on.
4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain software program or print job, contact the  software vendor for assistance.
5. If the message persists with different software programs and print jobs,  disconnect all of the cables to the  printer that connect it to the network or  computer.
6. Turn the printer off.
7. Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM.)
8. Remove all EIO devices from the printer.
9. Turn the printer on.
10. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and on again as you install each device.
11. Replace a DIMM or EIO device if you determine that it causes the error.
12. Remember to reconnect all of the cables that connect the printer to the network or computer.
13. If the error persists, upgrade the firmware compact flash card. See Installing a flash memory card on page 113.
14. Replace the formatter and calibrate the printer. See Full Calibrate Now on page 521.

50.X FUSER ERROR For help press ?
A fuser error has occurred. The following are specific fuser errors:
50.1: A low fuser temperature error has occurred in the main thermistor.
50.2: A fuser warmup service error has occurred.
50.3: A high fuser temperature error has occurred in the main thermistor.
50.6: An open fuser error has occurred.
50.7: A fuser pressure release mechanism failure has occurred.
The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.
1. Turn the printer off and allow it to cool down.
2. Reinstall the fuser, and check the connector (J5001) that connects the fuser and the printer. Replace the  connector if it is damaged.
3. Replace the fuser.
4. Replace the low-voltage power supply PCB. See Low-voltage power supply PCB on page 304.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

51.1Y PRINTER ERROR  For help press ?
alternates with 51.1Y PRINTER ERROR
A laser beam error has occurred.
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors (J1002 – Y, J1003 – C, J1004 – M, J1005 – K) between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/ scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

51.2Y PRINTER ERROR  For help press ?
alternates with 51.2Y PRINTER ERROR
To continue turn off then on
A laser error has occurred.
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors (J1002 – Y, J1003 – C, J1004 – M, J1005 – K) between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

52.XY PRINTER ERROR lternates with To continue turn off then on
A printer error has occurred.
X Description
00 – Scanner error
01 – Scanner startup error
02 – Scanner rotation error
Y Description
0 – Black
1 – Cyan
2 – Magenta
3 – Yellow
1. Turn the printer off then on.
2. Reseat the connectors between the laser/scanner and DC controller PCB.
3. Replace the defective laser/scanner assembly. See Laser/scanner assembly on page 272. Calibrate the printer after replacing the laser/scanner. See Full Calibrate Now on page 521.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

53.XY.ZZ CHECK RAM DIMM SLOT X
A memory error has occurred.
X DIMM Type 1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
ZZ Error Number
If prompted to do so, press to continue. The printer should come to the Ready state, but will not make full use of all memory installed. Otherwise:
1. Turn the printer off.
2. Verify that all memory meets specifications and is correctly seated
00 Unsupported memory
01 Unrecognized memory
02 Unsupported memory size
03 Failed RAM test
04 Exceeded maximum RAM size
05 Invalid DIMM speed
3. Turn the printer on.
4. If the problem persists, replace the DIMM card in the slot indicated. See Installing DDR memory DIMMs on page 109.

54.XX PRINTER ERROR To continue turn off then on
Printing cannot continue. There is a sensor malfunction.
Values of XX are:
01 – Temperature/humidity sensor (J1010 environment sensor)
15 – Yellow toner remaining sensor (J1014  toner level sensor)
16 – Magenta toner remaining sensor  (J1014 toner level sensor)
17 – Cyan toner remaining sensor (J1014 toner level sensor)
18 – Black toner remaining sensor (J1014 toner level sensor)
1. Turn the printer off then on.
2. Check the connectors: J501 on the toner level PCB or J5201 on the environment sensor.
3. Check the connectors: J1014 (toner lever sensor) or J1010 (environment sensor) on the DC controller PCB.
4. Replace the environment sensor (see Environment sensor on page 293) or toner level detection PCB (see Toner level detection PCB on page 311).
5. Replace the DC controller PCB. See DC controller PCB on page 297.

55.XX.YY DC CONTROLLER ERROR For help press ?
alternates with 55.XX.YY DC PRINTER ERROR To continue turn off then on
A printer command error has occurred.
Values of XX are:
01 – DC controller memory error
02 – DC controller memory error
03 – No engine response
04 – Communication error
05 – RFU error
01 – 02 errors
Replace the DC controller. See DC controller PCB on page 297.
03 – 04 errors
1. Check all connectors on the DC controller.
2. Upgrade the DC controller PCB firmware.
3. Replace the DC controller PCB. See DC controller PCB on page 297.
05 errors
1. Upgrade the DC controller PCB firmware.
2. Replace the DC controller PCB firmware.

56.XX PRINTER ERROR To continue turn off then on
A printer error has occurred.
XX Description
01 – Input device
02 – Output device
1. Turn the printer off then on.
2. Remove all input and output devices and reinstall them.
3. Check all connectors to the input/ output devices that are installed. Replace any damaged connectors.

57.XX PRINTER ERROR To continue turn off then on
A printer fan error has occurred.
XX Description
01 – Delivery fan
04 – Cartridge fan
05 – Duplex fan
07 – Upper exhaust fan
0A – Power supply fan
J1033 — Measure pins 1 and 3 for cartridge fan
J1033 — Measure pins 4 and 6 for delivery fan
J1033 — Measure pins 7 and 9 for upper exhaust fan
J1034 — Measure pins 1 and 3 for power supply fan
1. Turn the printer off then on
.2. Reconnect the connector J1004 on the DC controller PCB.
3. Immediately after starting the print operation, measure the voltage between the appropriate pins on the connector. If the voltage changes from 0 V to 24 V, replace the affected fan.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521

58.XX  PRINTER ERROR For help press ?
alternates with 58.XX PRINTER ERROR To continue turn off then on A memory tag error was detected.
XX Description
03 – Memory controller PCB
04 – Memory controller PCB power supply
1. Turn the printer off then on.
2. Check the connectors on the memory controller (J4001, J9630) and the DC controller PCB (J1021).
3. Replace the memory PCB.
4. Replace the E label contacts. See E label memory contacts and cable on page 307.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now on page 521.

59.XY PRINTER ERROR For help press ?
alternates with 59.XY PRINTER ERROR To continue turn off then on A printer motor error has occurred.
X Description
0 Motor error
1 Motor startup error
2 Motor rotation error
3 Fuser motor startup error
4 Fuser motor rotation error
5 Image drum motor startup error
6 Image drum motor rotation error
9 ETB motor startup error
1. Turn the printer off then on.
2. Note: This message might also display if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.  ETB motor error
1. Run the component test to verify that the ETB is working correctly. See Component test (special mode test)  on page 514.
2. Clean the ETB unit intermediate connector J4613. A ETB motor rotation error B Developing disengaging motor startup error
C Developing disengaging motor rotation error
Y Description
0 – Black or N/A
1 – Cyan
2 – Magenta
3 – Yellow
3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB.
4. Replace the ETB.
5. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now  on page 521.
Fuser motor error
1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB.
2. Run the component test to verify that the fuser motor is working correctly.  See Component test (special mode  test) on page 514.
3. Replace the fuser motor.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the  DC controller. See Full Calibrate Now  on page 521.
Print cartridge motor error
1. Run the component test to verify that the print cartridge motor is working correctly. See Component test (special mode test) on page 514.
2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan).
3. Replace the drum drive assembly for the indicated print cartridge.
4. Replace the DC controller PCB. See DC controller PCB on page 297.
Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.  Developing disengaging motor error
1. Run the component test to verify that the print developing disengaging motor is working correctly. See Component test (special mode test)  on page 514.
2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB.
3. Replace the developing disengaging motor. See Disengaging drive motor on page 283.
4. Replace the DC controller PCB. See DC controller PCB on page 297.  Calibrate the printer after replacing the DC controller. See Full Calibrate Now on page 521.

60.XX PRINTER ERROR alternates with To continue turn off then on
A tray lifting error has occurred, where XX is the number of the tray.
1. Turn the printer off then on.
2. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper level indicator on the front of the tray to see if it moves.
3. Check the following connectors:
Tray 2: J4618 on the lifter motor and J1015 on the DC controller
Trays 3–6: J8120 on the lifter motor and J8102 on the paper feeder PCB
4. Replace the lifter motor assembly.
5. For Tray 2, replace the DC controller.  See DC controller PCB on page 297.
For Trays 3–6, replace the paper feeder PCB. See 500-sheet paper feeder on page 313.
6. For Trays 3–6, replace the DC controller. See DC controller PCB on page 297.

62 NO SYSTEM To continue turn off then on
No system was found.
1. Turn the printer off then on.
2. Reseat the firmware compact flash,  making sure that it is in the first slot.
3. Replace the firmware compact flash (see Installing a flash memory card on page 113) and the formatter.

65.12.99 DEVICE DISCONNECTED 
Communication between the printer and the device has been broken. The device could be disconnected. Turn the printer off. Replace the stapler/stacker on the printer, making sure it is properly installed. Turn the printer on.

65.12.XX OUTPUT DEVICE CONDITION
An external output device has a condition that needs attention before printing can resume. The amber light on the stapler/stacker is blinking.
XX Description
10 – Jogger not detected, HP sensor off
11 – Jogger not detected, HP sensor on
12 – Eject lever not detected, HP sensor off
13 – Eject lever not detected, HP sensor on
14 – Paper hold lever not detected, HP sensor off
15 – Paper hold lever not detected, HP sensor on
16 – Paper hold lever over run Remove any jammed paper and open and then close the top cover. If necessary, reseat the output device.

66.12.XX OUTPUT DEVICE FAILURE
The stapler/stacker has failed. The amber 
light on the stapler/stacker is solid.
XX Description
18 – Stapler could not detect the HP sensor
19 – Stapler could not advance the needles
20 – Safe switch detect unsafe
21 – Tray move-up time out
22 – Tray move-down time out
23 – Tray detect upper limit
24 – Tray detect bottom limit
1. Turn the printer off.
2. Check the stapling bed for jammed paper or staples. Verify that the stapler cartridge is intact.
3. Check that nothing is obstructing the movement of the stapler/stacker.
4. Check that the output tray is properly installed.
5. Turn the printer on.

68.X PERMANENT STORAGE FULL For help press ?
alternates with 68.X PERMANENT STORAGE FULL
To continue press A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there  may be unexpected behavior.
X Description
0 for onboard NVRAM 1 for removable disk (flash or hard)
1. Press to continue.
2. For 68.0 errors, turn the printer off then on.
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

68.X PERMANENT STORAGE WRITE FAIL To continue press
A non-volatile storage device is full.  Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
1. Press to continue.
2. For a 68.0 error, turn the printer off then on.
0 for onboard NVRAM
1 for removable disk (flash or hard)
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

68.X STORAGE ERROR SETTINGS CHANGED For help press ?
alternates with 68.X STORAGE ERROR SETTINGS CHANGED To continue press One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.
Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
0 for onboard NVRAM
1 for removable disk (flash or hard)
1. Press to continue.
2. For a 68.0 error, turn the printer off then on.
3. If a 68.0 error persists, perform an NVRAM initialization.
4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card.
5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

69.X PRINTER ERROR For help press ?
alternates with 69.X PRINTER ERROR To continue turn off then on A printer error has occurred.
X Description
0 – duplexer not functioning
1 – duplexer not functioning
1. Check if the duplexer connector (J2003) is connected to the duplexer.
2. Check the connector (J1030) on the DC controller PCB.
3. Replace the duplexer. See Duplexer on page 334.
4. Replace the DC controller PCB. See DC controller PCB on page 297.

79.XX.XX PRINTER ERROR To continue turn off then on
A critical hardware error has occurred.
1. Turn the printer off then on.
2. If the problem persists, reseat the firmware compact flash.
3. Reseat the formatter.
4. Upgrade the firmware compact flash.
5. Replace the firmware compact flash.
See Installing a flash memory card on page 113.
6. Replace the formatter. Calibrate the printer. See Full Calibrate Now on page 521.

8X.YYYY  EIO X ERROR
The I/O accessory card in slot X has encountered a critical error.
X Description
1: error in slot 1
2: error in slot 2
1. Turn the printer off then on
.
2. If the problem persists, reseat the EIO card.
3. Replace the EIO card. See Installing an HP Jetdirect print server card on page 118.

8X.YYYY EMBEDDED
This message is generated by a failure of 
the embedded Jetdirect print server.
Turn the printer off then on. 

Error Codes

HP LaserJet P2050 and P2030 Series Printer Error Codes

Covering Models P2055d, P2055dn, P2055x, P2035, P2035n

Event-log messages

Event code Description

10.0000 Black label error
10.1000 Black e-label missing
10.3000 Non-HP black
10.3100 Non-HP cloned black
10.3200 Unauthorized black supply
13.0000 Paper jam
20.0000 Memory out
21.0000 Page misfeed or mispick
41.2000 Beam detect malfunction
41.3000 Unexpected size
49              Firmware asserts
50.0000 Fuser error
50.1000 Low fuser temperature error
50.2000 Slow fuser error
50.3000 High fuser temperature error
50.4000 Fuser drive circuit error
50.7000 Fuser open error
50.8000 Low sub-thermistor fuser error
50.9000 High sub-thermistor fuser error

 

Interpret control-panel messages (HP LaserJet P2050
Series Printers only)
The control-panel messages indicate the current product status or situations that might require action.   Control-panel messages appear temporarily and might require that you acknowledge the message by  pressing OK to resume printing or by pressing X to cancel the job.

With certain messages, the job might  not finish printing or the print quality might be affected. If the message is related to printing and the auto continue  feature is on, the product will try to resume printing after the message has appeared for 10  seconds without acknowledgment.

For some messages, restarting the product might fix the problem. If a critical error persists, the product  might require service.

Control-panel messages

•Control-panel message
•Event code Description
•Recommended action

10.X Supply memory error The product has experienced a
print cartridge error.   The two cartridge memory
contacts on the right-rear side of  the print cartridge contact the
reader contacts on the product.
1. Make sure that a genuine  HP print cartridge is  installed.
2. When installing the print  cartridge, make sure that  the memory contacts on the  print cartridge and reader  contacts on the product
make a solid connection.
3. Verify that connector J581 on the engine controller  PCA is seated.
4. Replace the print cartridge.   See Print cartridge  on page 102.

13.XX Jam in <Location>
Event Code 13.0000
The product has detected a jam. Clear the jam from the location  indicated. The job should  continue to print. If it does not, try  reprinting the job.

21.X Print failure
Press [OK]  If error repeats turn off then on
Event Code  21.0000
The product cannot process the  page.
Press OK to continue printing the  job, but output might be affected.
If the error persists, turn the  power off and then on. Resend  the print job.

41.2
Press [OK]
Engine error
The product experienced an  internal error.
Turn the product power off, wait  at least 30 seconds, and then turn
the product power on and wait for  it to initialize.   If you are using a surge protector,  remove it. Plug the product directly into the wall socket. Turn the product power on.

41.3
Unexpected size in tray x
Load <SIZE>Press [OK]
Event Code 41.3000
The product has detected print media in the tray that does not match the configuration for the tray.
Load the correct media into the tray, or configure the tray for the size that you have loaded. See Load trays on page 38.

 41.X.Error
A temporary printing error has  occurred.
1. Make sure that the paper meets specifications. See Supported paper and print media on page 32. If pages  stick together, the paper
sensors might detect a sheet of paper longer than expected.
2. Verify that the paper size settings in the control panel,  printer driver, and software program match.
3. Verify that the correct paper size is loaded in the product.

49 Error
Turn off then on
The product experienced an  internal error.
Turn the product off, wait at least 30 seconds, and then turn the
product on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product  directly into the wall socket. Turn the product power on.

50.X Fuser error
Turn off then on
50.0000
50.1000
50.3000
50.4000
50.7000
50.8000
50.9000
The product has experienced an error with the fuser.
1. Turn the product power off and then on.
2. If you have replaced the fuser, make sure that the correct voltage version is installed (110 V or 220 V).
3. Make sure that the following connectors are seated:
◦ J102 on the engine controller PCA (AC voltage)
◦ J210 on the engine controller PCA (TH1)
4. Replace the fuser. See Fuser on page 158.

51.XX Error
Turn off then on
Event Code 51.0000
The product has experienced a laser/scanner assembly error.
1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
2. Make sure that the following connectors are seated:
◦ J1103. See Figure 7-5 Components on the connector PCA on page 198.
◦ J1. See Figure 7-3 Components on the left side of the product on page 196.
◦ All connectors on the laser/scanner assembly
3. If all connectors are seated and the error persists, replace the laser/scanner assembly. See Laser/ scanner assembly on page 156.

57 Fan error
Turn off then on
Event Code 57.0000
The cooling fan (FM1) rotates for approximately 35 seconds at initial start up and during a print job. The fan rotates about 30  seconds after a print job concludes.
1. Turn the product on. Listen to determine if the fan is operating. The fan is located on the upper right-side of the product.
See Figure 7-4
Components on the right  side of the product on page 197.
2. Make sure that the fan connector is security connected to J1105 on the connector PCA. See Figure 7-5 Components on the
connector PCA on page 198.
3. Replace the fan. See Fan on page 140.

59.X Error
A malfunction has been detected with the product’s main motor.
During normal operation, the main motor should rotate for about six seconds after the product is turned on.
1. Turn the product off and then on.
2. Make sure that connector J202 on the engine controller PCA is seated.
3. If the error persists, replace the main motor. See Main motor on page 174.

79 Service error
Turn off then on
Event Code  79.0000/ 79.0001
An incompatible DIMM is installed.
1. Turn the product power off.
2. Install a DIMM that the product supports. See Parts and diagrams on page 253 for a list of supported DIMMs. See Install memory (HP LaserJet P2050 Series Printers only) on page 64 for DIMM installation instructions.
3. Turn the product on.

Error Codes

Hewlett Packard Color LaserJet Enterprise CP4020-CP4520 Series Printers Error Codes

Covering models – CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh


Interpret control-panel messages

Control-panel message types – Four types of control-panel messages can indicate the status of or problems with the product.

Message type Description – Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the status message Ready appears if the product is online.

Warning messages – Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until OK is pressed. Some warning messages are clearable.  If CLEARABLE WARNINGS is set to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages.

Error messages – Error messages communicate that some action must be performed, such as adding paper or clearing a jam.  Some error messages are auto-continuable. If AUTO-CONTINUE is set on the menus, the product will continue normal operation after an auto-continuable error message appears for 10 seconds.

NOTE: Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the stop button pauses printing and offers the option to cancel the print job.

Critical-error messages – Critical error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO-CONTINUE setting. If a critical error persists, service is required.

Control-panel messages
Error, Description
Recommended action

10.41.00  UNSUPPORTED SUPPLY IN USE
An unsupported supply is installed. If you believe you purchased a genuine HP supply, go to
http://www.hp.com/go/anticounterfeit.

10.XX.YY SUPPLY MEMORY ERROR
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.

XX values
00 = Memory tag memory error
10 = Memory tag missing
YY values
00 = Black
01 = Cyan
02 = Magenta
03 = Yellow

11.XX Internal clock error
To continue press OK , The product real-time clock has experienced an error.
XX = 01; clock battery failed
XX = 02; real time clock failed
Whenever the product is turned off and then turned on again, set the time and date at the control panel. See System setup menu on page 329.  If the error persists, you might need to replace the formatter.

13.XX.YY FUSER AREA JAM
A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY  FUSER WRAP JAM
A jam has occurred in the fuser. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY JAM ABOVE TOP OUTPUT BIN
A jam has occurred in the output area. For instructions on clearing the jam, see
Clear jams in the output bin area on page 390.

13.XX.YY JAM IN LOWER RIGHT DOOR
A jam has occurred in the lower-right door
(Tray 3).  For instructions on clearing the jam, see Clear jams in the lower right door (Tray 3, 4, or 5) on page 393.

13.XX.YY JAM IN RIGHT DOOR
A jam has occurred in the duplex and feed
area inside the right door.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

13.XX.YY JAM IN TOP OUTPUT BIN
A jam has occurred in the top output bin. For instructions on clearing the jam, see
Clear jams in the output bin area on page 390.

13.XX.YY JAM IN TRAY 1
A jam has occurred in Tray 1. For instructions on clearing the jam, see
Clear jams in Tray 1 on page 390.

13.XX.YY JAM IN TRAY <X>
A jam has occurred in the indicated tray. For instructions on clearing the jam, see
Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 392.

13.XX.YY JAMS IN RIGHT DOOR
A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.  For instructions on clearing the jam, see Clear jams in the right door on page 387.

20 INSUFFICIENT MEMORY
To continue press OK  The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.  Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA
Insufficient memory to process the print job. Install additional memory in the product.

22 EIO X BUFFER OVERFLOW
To continue press OK  Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.  Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK  Too much data was sent to the embedded HP Jetdirect print server.  Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 PARALLEL I/O BUFFER OVERFLOW
To continue press OK  The product’s parallel buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 PARALLEL SERIAL BUFFER OVERFLOW
To continue press OK  The product’s serial buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

22 USB I/O BUFFER OVERFLOW
To continue press OK  The product’s USB buffer has overflowed. Press the OK button to print the transferred data. (Some data might be lost.)  Check the host configuration.

40 EIO X BAD TRANSMISSION
To continue press OK  The connection between the product and the EIO card in the specified slot has been broken.  Press the OK button to clear the error message and continue printing.  Try to reinstall the EIO card.

40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK  A temporary printing error has occurred. Press the OK button to clear the error message. (Data will be lost.)

41.3 UNEXPECTED SIZE IN TRAY <X> LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK  This message appears even though the tray is loaded with the correct paper size.
1. Run the sensor test in the sensor monitor mode to verify that the cassette media size switch is functioning properly.
2. Reconnect the cassette media size switch intermediate connector J57, and connector J107 on the DC controller PCA.
3. Replace the lifter assembly.

41.5 UNEXPECTED TYPE IN TRAY <X>LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK  This message appears even though the tray is loaded with the correct paper size.
1. Reconnect the media sensor intermediate connector J77, and connector J131 on the DC controller PCA.
2. Replace the registration assembly.

41.7 ERROR
To continue press OK  Printer error
X = 2; beam detected misprint
X = 7; media transport error
Turn the product off, and then on.

48.01 TRANSFER UNIT ERROR
The transfer belt has dislocated during printing.  Turn product off then on.  If the message persists, remove and reinstall the transfer unit.

49.XXXX ERROR
To continue turn off then on  A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
1. Turn the product off and then on.
2. If the error returns, check the following items:The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.
The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing.
Upgrading the product firmware might help resolve the error. See the product user guide for more information.

50.1 FUSER ERROR
Low fuser temperature. Remove the fuser and any residual paper. 
Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.

50.2 FUSER ERROR
Fuser warm-up failure
1. Reinstall the fuser.
2. Check the connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.
3. Reconnect the connectors J160 and J162 on the DC controller PCA and connector J25 on the power line between the low voltage power supply and fuser.
4. Replace the wire harness that connects the fuser.
5. Replace the fuser. See Fuser on page 85.
6. If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.3 FUSER ERROR
High fuser temperature Reinstall the fuser. Check connector J50
between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.  If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.4 FUSER ERROR
Drive circuit fault
1. Check the power source. Make sure the
power source meets product requirements.
2. Reconnect the connector J150 on the DC controller PCA.
3. If the message persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.5 FUSER ERROR
The incorrect fuser was installed.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
2. Remove the incompatible fuser.
3. Install the correct fuser.
4. Close the right door.

50.7 FUSER ERROR
Fuser pressure-release mechanism failure
1. Reconnect the fuser-pressure release
sensor intermediate connector J60, and connector J128 on the DC controller PCA.
2. Run the sensor test in the sensor monitor mode to verify that the fuser pressure-release sensor is functioning properly. If it is not, replace the fuser pressure-release sensor.
3. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser.
4. Run the fuser pressure-release drive test in actuator drive mode to verify that the fuser motor is functioning properly.  If it is not, replace the fuser motor. See Fuser motor on page 200.
5. If the message persists, replace the fuser. See Fuser on page 85.

50.8 FUSER ERROR
Low fuser temperature. Remove the fuser and any residual paper.
Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.

50.9 FUSER ERROR
High fuser temperature. Reinstall the fuser. Check the connector J50
between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuser on page 85.  If the error persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

50.X FUSER ERROR
A fuser error has occurred. Make sure you have the correct fuser. Reseat
the fuser. Turn the product off, and then turn the product on.

51.XY ERROR
To continue turn off then on A product error has occurred.
51.20 ERROR: black laser error
51.21 ERROR: cyan laser error
51.22 ERROR: magenta laser error
51.23 ERROR: yellow laser error Turn the product off, and then turn the product on.

52.XY ERROR
To continue turn off then on A product error has occurred.
52.00 ERROR: Scanner startup error
52.20 ERROR: Scanner rotation error
52.00 ERROR: If the laser/scanner assembly (Y/M) does not start up, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not start up, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/scanner assembly. See Laser/scanner assembly (Y/M) on page 186 or Laser/scanner assembly (C/Bk) on page 190.
52.20 ERROR: If the laser/scanner assembly (Y/M) does not rotate, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not rotate, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/ scanner assembly. See Laser/scanner assembly (Y/M) on page 186 or Laser/scanner assembly (C/Bk) on page 190.

54.XX ERROR
To continue turn off then on Error requires that the product be turned off then on.  Turn the product off, and then turn the product on.

55.XX.YY DC CONTROLLER ERROR
To continue turn off then on The print engine is not communicating with the formatter (XX = 01; DC controller memory error).  Turn the product off, and then turn the product on.  If the error persists, replace the DC controller PCA. See DC controller PCA only on page 155.

56.X ERROR
To continue turn off then on A temporary printing error has occurred
(XX
= 01; illegal input).
Turn the product off, and then turn the product on.

57.03 ERROR
To continue turn off then on Cartridge fan (FM2) is defective.
1. Reconnect the cartridge fan connector
J65, connector J263 on the high-voltage power supply lower, and connector J114 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J263-16 and J263-18 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan. See Cartridge fan and environmental sensor on page 137.

57.04 ERROR
To continue turn off then on Power-supply fan (FM1) is defective.
1. Reconnect the cartridge fan connector
J153 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J153-1 and J153-3 on DC controller PCA immediately after the product is turned on. If the voltage changes from 0 V to approximately 24V, replace the power-supply fan. See Power-supply fan on page 152.

57.06 ERROR
To continue turn off then on Exhaust fan (FM4) is defective.
1. Reconnect the cartridge fan connector
J79, connector J264 on the high-voltage power supply lower, and connector J114 on the DC controller PCA.
2. Turn the product off, and then on.  Measure the voltage between connectors J264-1 and J264-3 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the exhaust fan. See Exhaust fan and fan duct on page 169.

57.XX ERROR
To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on.

58.XX ERROR
To continue turn off then on A temporary printing error has occurred.
58.03 ERROR: DC controller PCA is defective.
58.04 ERROR: Low-voltage power supply is defective.
58.03 ERROR: Turn the product off, and then turn the product on. If the message persists, replace the DC controller PCA.  See DC controller PCA and tray on page 161.

58.04 ERROR:
Reconnect the
connector J150 on the DC controller PCA. If the message persists, replace the low-voltage power supply. See Low-voltage power supply (LVPS) on page 157.

59.20 ERROR
Motor rotation error. Perform the motor component tests in the
DIAGNOSTICS menu.

59.30 ERROR
Fuser motor startup error Reconnect the connector J13 of the fuser
motor and the connector J123 on the DC controller PCA. Perform the fuser motor component test in the DIAGNOSTICS menu.  If the message persists, replace the fuser motor. See Fuser motor on page 200.

59.40 ERROR
Fuser motor rotation error Perform the fuser motor component test in
the DIAGNOSTICS menu. If the message persists, replace the fuser motor. See Fuser motor on page 200.

59.50 ERROR
Black image drum motor startup error Reconnect the connector J15 of the black
drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the black drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.51 ERROR
Cyan image drum motor startup error Reconnect the connector J16 of the cyan
drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the cyan drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.52 ERROR
Magenta image drum motor startup error Reconnect the connector J17 of the magenta
drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the magenta drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.53 ERROR
Yellow image drum motor startup error Reconnect the connector J18 of the yellow
drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu.  If the message persists, replace the yellow drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.60 ERROR
Black image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the black drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.61 ERROR
Cyan image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the cyan drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.62 ERROR
Magenta image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the magenta drum motor.  See Yellow, magenta, cyan, and black drum motors on page 199.

59.63 ERROR
Yellow image drum motor rotation error Perform the drum-motors component test in
the DIAGNOSTICS menu. If the message persists, replace the yellow drum motor. See Yellow, magenta, cyan, and black drum motors on page 199.

59.90 ERROR
ITB motor startup error Reconnect the connector J14 of the ITB
motor and the connector J140 on the DC controller PCA. Perform the ITB motor drive component test to verify that the ITB motor is functioning properly. If the message persists, replace the ITB motor. See ITB motor on page 202.

59.A0 ERROR
ITB motor rotation error. Use the component test to activate the ITB
motor. If the motor does not function, replace the motor. See ITB motor on page 202.

59.BO
CLEANING MOTOR ERROR
REPLACE TONER COLLECTION UNIT
The residual-toner feed motor has failed.
1. Check the toner collection unit. If the unit
is full, replace it.
NOTE: Toner can clog the feed motor if the toner collection unit is full.
2. Reconnect the residual-toner feed motor connector J63 and connector J155 on the DC controller PCA.
3. Replace the residual-toner feed motor.  See Residual-toner-feed motor on page 133.

59.C0 ERROR
Developer alienation motor rotation error 1. Reconnect intermediate connector J87
of the developing disengagement sensor, connector J112 on the DC controller PCA, connector J38 of the developing disengagement motor, and the connector J261 on the high-voltage power supply D PCA.
2. Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning properly. If it is not, replace the main-drive assembly. See Main-drive assembly on page 203.
3. Run the developing unit disengagement drive test to verify that the disengagement mechanism is functioning properly. If it is not, replace the developing disengagement motor.  See Developing-disengagement motor on page 168.

59.F0 ERROR
Transfer alienation failure
1. Verify that the ITB is installed.
2. Reconnect the primary-transfer disengagement sensor J19, and connector J128 on the DC controller PCA .
3. Run the sensor test in the sensor monitor mode to verify that the primary transfer disengagement sensor is functioning properly. If not, replace the primary transfer disengagement sensor.
4. Perform the alienation drive component test in the DIAGNOSTICS menu. If not, replace the fuser motor. See Fuser motor on page 200.

60.02 ERROR
Tray 2 is not lifting correctly. 1. Reconnect connector J115 on the DC
controller PCA and the intermediate connector J58.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Tray-pickup drive assembly on page 178.
3. Reconnect connector J56 of the lifter motor. Also check J107 on the DC controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly on page 173.

60.03 ERROR
Tray 3 is not lifting correctly. 1. Reconnect connector J408 on the paper
deck controller PCA and the intermediate connector J11.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

60.04 ERROR
Tray 4 is not lifting correctly.
1. Reconnect connector J406 on the paper
deck controller PCA and the intermediate connector J21.
2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA.
4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

60.05 ERROR
Tray 5 is not lifting correctly. 1. Reconnect the connector J403 on the
paper deck controller PCA and the intermediate connector J31.
2. Run the sensor test in the sensor monitor mode to verify that the PD cassette media stack surface sensor is functioning properly. If it is not, replace the middle pickup assembly. See Pickup assembly (optional paper feeder) on page 226.
3. Reconnect the connector J34 of the lifter motor and the connector. Also check J402 on the paper deck controller PCA.  4. If the message persists, replace the lifter drive assembly. See Lifter-drive assembly (optional paper feeder) on page 230.

62 NO SYSTEM
To continue turn off then on  The product has an internal problem. Turn the product off and then on.

68.X PERMANENT STORAGE FULL
To continue press OK  The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
0 = Internal memory
1 = Removable disk

68.X PERMANENT STORAGE WRITE FAIL
To continue press OK  The product NVRAM is failing to write.  Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
0 = Internal memory
1 = Removable disk
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

68.X STORAGE ERROR SETTINGS CHANGED
To continue press OK  One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.  Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

69.X ERROR
To continue turn off then on  A temporary printing error occurred. Turn the product off, and then turn the product on.

79.XXXX ERROR
To continue turn off then on  An internal product error has occurred. Turn the product off and then on.

8X.YYYY EIO ERROR
This message appears in English only. It
indicates that the EIO card in slot X has failed.
Replace the EIO card.

8X.YYYY EMBEDDED JETDIRECT ERROR
This message appears in English only. It
indicates that the embedded HP Jet direct card has failed.

 

 

 

 

 

 
Error Codes

HP LaserJet Enterprise 600 M601, M602, and M603 Printer Error Codes

Interpret control-panel messages, status-alert messages and event code errors

The control-panel messages and event code errors indicate the current product status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

___________________________________________________________________________

10.00.33
Description A used supply is in use (end of life).

Recommended action No action necessary.

10.00.35
Description An incompatible supply is in use.

Recommended action  Install the correct HP print cartridge for this product (CE390A or CE390X).
NOTE: The CE390X cartridge is not compatible with the HP LaserJet Enterprise 600 M601.

10.00.60
Description  The black cartridge is low.

Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.69
Description  
The black cartridge is very low.

Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.91
Description  Cartridge motor stall.

Recommended action  Replace the print cartridge.

10.0X.Y0 Supply memory error
Description  
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge.

Memory error (Y = 0)
1
0.00.00 (event code) Black print cartridge

Memory tag missing (Y = 1)
10.00.10 (event code) Black print cartridge

Recommended action
Remove, and then reinstall the indicated print cartridge.

  1. If the error reappears, turn the power off, and then on.
  2. Check the cartridge memory tag. If it is damaged, replace the cartridge.
  3. If the error persists, replace the indicated print cartridge.

10.23.35
Description  
An incompatible fuser is in use.

Recommended action  Replace the fuser.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.50
Description  The fuser kit life was reset above the order threshold.

Recommended action  No action necessary.

10.23.51
Description The fuser kit life was reset above the replace threshold.
Recommended action  No action necessary.

10.23.52
Description The fuser kit life was reset above the reset threshold.

Recommended action No action necessary.

10.23.60
Description  The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual  for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.70 Printing Past Very Low
Description  The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.15
Description 
The product indicates when the maintenance might need to be replaced.

Recommended action  If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.50
Description  The maintenance kit was reset.

Recommended action  No action required.

10.26.60
Description  The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.XX.34 Used Supply In Use
Description  
The print cartridge is used.

10.00.34 (event code) Black print cartridge
Recommended action  If you believe this is a genuine HP supply, go to http://www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

10.XX.40 Genuine HP Supplies Installed
Description  
A genuine HP print cartridge has been installed.

10.00.40 (event code)  Black print cartridge
Recommended action  No action necessary.

10.XX.41 Unsupported Supply In Use
Description  The installed print cartridge is for a different product.

10.00.41 (event code)  Black print cartridge
Recommended action  Remove the print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the service manual for the correct cartridge part number.

10.XX.70 Printing past very low
Description  
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.  You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.00.70 (event code) Black print cartridge
Recommended action  If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.YY.15 Install <supply>
Description  
The indicated supply has been removed or installed incorrectly.

10.00.15 (event code) Black print cartridge

10.23.15  Fuser kit
Recommended action  Replace or install the indicated supply.  See the parts chapter in the service manual for the correct supply or kit part number.

10.YY.35 Incompatible <supply>
Description  
The indicated supply is not compatible with this product.

10.00.35 (event code)  Black print cartridge

10.23.35 (event code) Fuser
Recommended action  CAUTION: The fuser might be hot. Be careful when removing the fuser.  Install a supply that is designed for this product.  See the parts chapter in the service manual for the correct supply part number.

11.00.YY Internal clock error
Description  
The product real time clock has experienced an error.

◦ 01=dead clock

◦ 02=dead real time clock

Recommended action  Whenever the product is turned off and then turned on again, set the time and date at the control panel.  If the error persists, you might need to replace the formatter.

13.00.00
Description  
Generic jam event code.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.00.EE
Description  
Unknown door open

Recommended action  make sure that all of the doors and covers are closed.

13.A3.FF
Description  Power on jam at the Tray 3 feed sensor.

Recommended action Check the product for a jam. See the clear jams section in the service manual.

13.D3.DZ
Description 
Late to duplex re-feed jam

◦ 13.D3.D1 (event code)

◦ 13.D3.D2 (event code)

◦ 13.D3.D3 (event code)

◦ 13.D3.D4 (event code)

◦ 13.D3.D5 (event code)

◦ 13.D3.D6 (event code)

◦ 13.D3.DD (event code)

◦ 13.D3.DE (event code)

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.E5.FF
Description  A power on jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.EA.EE
Description  A door jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the component test to isolate a faulty door switch or sensor.

13.EE.FF
Description  A power on jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.FF.EE
Description  A door jam has occurred.

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.FF
Description  
A power on residual paper jam has occurred (sensor).

Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.WX.EE
Description  
This jam occurs when a door is opened during printing.

Recommended action  Make sure that the doors are fully closed.

13.WX.FF
Description  Power on residual paper jam  This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.  Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event  log will have 13.WX.FF

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Fuser Area Jam
Description  
A jam in the fuser area has occurred.

Recommended action  Clear the jam. See the clear jams section in the service manual.  Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

13.WX.YZ Fuser wrap jam
Description  
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam below control panel
Description

13.B2.9Z (event code)
Page at duplex switchback jam.

Z = the source tray number

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.WX.YZ Jam in Tray 1
Description

13.B2.D1 (event code)
Late to registration jam, from Tray 1

This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.B2.D2  Late to registration jam,  Tray 2

13.B2.D3  Late to registration jam, Tray 3

Note:  Same as above.

13.WX.YZ Jam in Tray <X>
Description  
A misfeed jam has occurred.

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside envelope feeder
Description  
A jam exists inside the envelope feeder.

Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside top cover
Description  
A jam exists inside the top cover.

Recommended action  Clear the jam. See the clear jams section in the service manual.

14.00.XX
Description A feed roller error has occurred.

◦ 14.00.01 (event code)

◦ 14.00.02 (event code)

◦ 14.00.03 (event code)

◦ 14.00.04 (event code)

◦ 14.00.05 (event code)

◦ 14.00.06 (event code)

Recommended action  Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary.

20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description  The product has experienced a memory error. You might have tried to transfer too many fonts or macros.

Recommended action  Touch the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.00.00 Page Too Complex
Description 
The page decompression process was too slow for the printer.

Recommended action  Touch the OK button to continue printing (some data might be lost).

32.08.AX
Description

◦ 32.08.A1 (event code)
Shutdown event

◦ 32.08.A2 (event code)
Boot from normal shutdown event

◦ 32.08.A3 (event code)
Boot from abnormal shutdown event

Recommended action  No action necessary.

32.1C.XX

Description
◦ 32.1C.01
(event code)

NVRAM backup/restore service backup started

◦ 32.1C.02 (event code)
NVRAM backup/restore service restore started

◦ 32.1C.03 (event code)
NVRAM backup/restore administrator backup started

◦ 32.1C.04 (event code)
NVRAM backup/restore administrator restore started

◦ 32.1C.05 (event code)
Backup/restore complete

◦ 32.1C.06 (event code)
Data model failed to clone job ticket

◦ 32.1C.07 (event code)
Backup restore permissions error

◦ 32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue

◦ 32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product

◦ 32.1C.0A
(event code)

Backup file is invalid

◦ 32.1C.0B (event code)
Backup is from newer version of FW than what is currently on the product

◦ 32.1C.0C (event code)
Backup cancelled from the HP Embedded Web Server

◦ 32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy

◦ 32.1C.0E (event code)
Backup/restore timeout while communicating with the formatter

◦ 32.1C.0F (event code)
Backup/restore timeout while communicating with the finisher firmware

◦ 32.1C.10 (event code)
Backup/restore timeout while communicating with the scanner firmware

◦ 32.1C.11 (event code)
Backup/restore timeout while communicating with the engine

◦ 32.1C.12 (event code)
Backup/restore timeout while communicating with the disk

◦ 32.1C.13 (event code)
Scheduled backup failure

◦ 32.1C.14 (event code)
NVRAM restore timeout while communicating with the formatter

◦ 32.1C.15 (event code)
NVRAM restore timeout while communicating with the finisher firmware

◦ 32.1C.16 (event code)
NVRAM restore timeout while communicating with the scanner firmware

◦ 32.1C.17 (event code)
NVRAM restore timeout while communicating with the engine

◦ 32.1C.18 (event code)
Backup of copy subsystem failed

◦ 32.1C.19 (event code)
Backup of fax subsystem failed

◦ 32.1C.1A (event code)
Backup of digital send subsystem failed

◦ 32.1C.1B (event code)
Backup of print subsystem failed

◦ 32.1C.1C (event code)
Backup of networking subsystem failed

◦ 32.1C.1D (event code)
Backup of finishing subsystem failed

◦ 32.1C.1E (event code)
Restore of copy subsystem failed

◦ 32.1C.1F (event code)
Restore of fax subsystem failed

◦ 32.1C.20 (event code)
Restore of digital send subsystem failed

◦ 32.1C.21 (event code)
Restore of print subsystem failed

◦ 32.1C.22 (event code)
Restore of networking subsystem failed

◦ 32.1C.24 (event code)
NVRAM backup/restore successful

◦ 32.1C.25 (event code)
Reset of copy subsystem failed

◦ 32.1C.26 (event code)
Reset of fax subsystem failed

◦ 32.1C.27 (event code)
Reset of digital send subsystem failed

◦ 32.1C.28 (event code)
Reset of print subsystem failed

◦ 32.1C.29 (event code)
Reset of networking subsystem failed

32.1C.2A (event code)
Reset of finishing subsystem failed

◦ 32.1C.2B (event code)
Reset formatter timeout

◦ 32.1C.2C (event code)
Reset finisher timeout

◦ 32.1C.2D (event code)
Reset scanner timeout

◦ 32.1C.2E (event code)
Reset engine timeout

◦ 32.1C.2F (event code)
Reset failure
Recommended action

◦ 32.1C.01 (event code)
No action necessary

◦ 32.1C.02 (event code)
No action necessary

◦ 32.1C.03 (event code)
No action necessary

◦ 32.1C.04 (event code)
No action necessary

◦ 32.1C.05 (event code)
No action necessary

◦ 32.1C.06 (event code)
Retry

◦ 32.1C.07 (event code)
Retry

◦ 32.1C.08 (event code)
Remove stored jobs and retry
Use larger capacity storage device
Check network share

◦ 32.1C.09 (event code)
Use a valid backup file

◦ 32.1C.0A (event code)
Use a valid backup file
Reboot and observe state of product
Do a partition clean using the Preboot menu.

◦ 32.1C.0B (event code)
Use a valid backup file or put correct firmware version on the product.

◦ 32.1C.0C (event code)
No action necessary

◦ 32.1C.0D (event code)
Reboot and then retry the backup/restore

◦ 32.1C.0E (event code)
Turn the product off then on and retry

◦ 32.1C.0F (event code)
Turn the product off then on and retry

◦ 32.1C.10 (event code)
Turn the product off then on and retry

◦ 32.1C.11 (event code)
Turn the product off then on and retry

◦ 32.1C.12 (event code)
Turn the product off then on and retry

◦ 32.1C.13 (event code)
Turn the product off then on and retry

◦ 32.1C.14 (event code)
Turn the product off then on and retry

◦ 32.1C.15 (event code)
Turn the product off then on and retry

◦ 32.1C.16 (event code)
Turn the product off then on and retry

◦ 32.1C.17 (event code)
Turn the product off then on and retry

◦ 32.1C.18 (event code)
Turn the product off then on and retry

◦ 32.1C.19 (event code)
Turn the product off then on and retry

◦ 32.1C.1A (event code)
Turn the product off then on and retry

◦ 32.1C.1B (event code)
Turn the product off then on and retry

◦ 32.1C.1C (event code)
Turn the product off then on and retry

◦ 32.1C.1D (event code)
Turn the product off then on and retry

◦ 32.1C.1E (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.1F (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.20 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.21 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.22 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.24 (event code)
Turn the product off then on and retry.

◦ 32.1C.25 (event code)
Turn the product off then on and retry.

◦ 32.1C.26 (event code)
Turn the product off then on and retry.

◦ 32.1C.27 (event code)
Turn the product off then on and retry.

◦ 32.1C.28 (event code)
Turn the product off then on and retry.

◦ 32.1C.29 (event code)
Turn the product off then on and retry.

◦ 32.1C.2A (event code)
Turn the product off then on and retry.

◦ 32.1C.2B (event code)
Turn the product off then on and retry.

◦ 32.1C.2C (event code)
Turn the product off then on and retry.

◦ 32.1C.2D (event code)
Turn the product off then on and retry.

◦ 32.1C.2E (event code)
Turn the product off then on and retry.

◦ 32.1C.2f (event code)
Turn the product off then on and retry.

32.21.00
Description  
Corrupt firmware in external accessory

Recommended action  Turn the product off, then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

33.01.XX
Description

◦ 33.01.01 (event code)
A restore process has occurred.

◦ 33.01.02 (event code)
A save process has occurred.
Recommended action  No action necessary.

33.XX.YY Used board/disk
Description  
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

Recommended action To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk.
To delete the data on the board or disk and continue, touch the OK button.

40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description  
The USB buffer has overflowed.

Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description 
The product has experienced a JetDirect buffer overflow.

Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description  
The USB device has been removed.

Recommended action  Touch the OK button to clear the error message. (Data will be lost.)  Install the USB device.

41.02.00 Error
Description  
A beam detected misprint error.

Recommended action  Turn the product off, and then on.  If the error persists, replace the laser/scanner assembly.

41.03.YZ Unexpected size in envelope feeder To use another tray, touch “Options”
Description 
The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action  Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning.
If the error persists, replace the envelope feeder.

41.03.YZ Unexpected size in tray <X>
Description  The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 1
Source is Tray 1
Z = 2
Source is Tray 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.  If the error persists, replace the lifter assembly.

41.05.YZ Unexpected type in tray <X>
Description  
The product detected a different paper type than expected.

◦ Y = 0 (expected type)
Unknown
◦ Y = 1 (expected type)
Normal media
◦ Y = 3 (expected type)
LBP OHT
◦ Y = 6 (expected type)
Non-assured OHT
◦ Y = 7 (expected type)
Heavy media
◦ Y = 8 (expected type)
Light media
◦ Y = 9 (expected type)
Rough media
◦ Y = C (expected type)
Heavy media 3
◦ Y = D (expected type)
Heavy media 2
◦ Z = 1 (detected type)
Normal media
◦ Z = 3 (detected type)
LBP OHT
◦ Z = 6 (detected type)
Non-assured OHT
◦ Z = 7 (detected type)
Heavy media
◦ Z = 8 (detected type)
Light media
◦ Z = 9 (detected type)
Rough media
◦ Z = B (detected type)
Heavy glossy media (glossy media 2)
◦ Z = C (detected type)
Heavy media 3
◦ Z = D (detected type)
Heavy media 2

Recommended action  Load the tray with the size and type of paper indicated, or use another tray if available.  If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.
Clean the Media Sensor.  If the error persists, replace the paper pickup assembly.

41.XX.YZ Error To continue, touch “OK”
Description  
A product error has occurred.

◦ XX = error type
◦ Y = fuser mode
◦ Z = input tray
◦ XX = 02
Beam detect misprint
◦ XX = 09
Sub thermistor abnormally high
◦ XX = 18

Scan line inclination adjustment
◦ XX = 20
Image drum HV
◦ Y = 2
Normal typed (not AutoSense)
◦ Y = 3)
Light media 1, 2, 3: typed or AutoSense
◦ Y = 4
Heavy media 1: typed or AutoSense
◦ Z = 0
Envelope feeder
◦ Z = 1
Tray 1
◦ Z = 2
Tray 2
◦ Z = 3
Tray 3
◦ Z = 4
Tray 4
◦ Z = 5
Tray 5
◦ Z = 6
Tray 6
◦ Z = D
Duplexer

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

42.XX.YY
Description  
Internal system failure

Recommended action  Turn the product of,f then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

47.00.XX
Description  
Back channel internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.01.XX
Description  
Image transformer internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.02.XX
Description  
Job parser internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.03.XX
Description  Print job internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.04.XX
Description  
Print spooler 9100 internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.05.00
Description  
Print spooler framework internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.06.XX
Description  
Print App internal error

Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description  
The device is unable to access or implement one of the image patterns files.

Y = calibration type, Z = event
◦ 47.FC.20 (event code)
Error Diffusion Image not found at system initialization

◦ 47.FC.21 (event code)
Error Diffusion Store image failure

◦ 47.FC.22 (event code)
Error Diffusion Image not found

◦ 47.FC.23
Error Diffusion Print engine execution failure

◦ 47.FC.300 (event code)
Drum Speed Adjustment Image not found at system initialization

◦ 47.FC.31 (event code)Drum Speed Adjustment Store image failure

◦ 47.FC.32 (event code)
Drum Speed Adjustment Image not found

◦ 47.FC.33 (event code)
Drum Speed Adjustment Print engine execution failure

◦ 47.FC.40 (event code)
Pulse Width Modulation Image not found at system initializatione

◦ 47.FC.41 (event code)

Pulse Width Modulation Store image failure
◦ 47.FC.42 (event code)

Pulse Width Modulation Image not found

◦ 47.FC.43 (event code)
Pulse Width Modulation Print engine execution failure

Recommended action  Turn the product off, and then on.  If the error persists, reload the firmware.

49.XX.YY To continue turn off then on
Description  A firmware error has occurred.

Recommended action

  1. Turn the product off, and then on.
  2. If the error returns, check the following:
  • The error might be caused by a network connectivity problem.
  • Damaged interface cable
  • Damaged USB port
  • Invalid network configuration setting
  • The error might be caused by the print job.
  • Invalid printer driver
  • Problem with the software application
  • Problem with the file
  1. If the error persists, perform a firmware upgrade.

50.WX.YZ Fuser error To continue turn off then on
Description

The fuser has experienced an error.

W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state

Recommended action
W = 2

Fuser warm up failure

  1. Reconnect the connector (J128) between the fuser and the DC controller PCA.
  2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 3

Low temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser.
  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA.
  4. If the error persists, replace the low-voltage power supply.

W = 4

High temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 6

Drive circuit fault

  1. Check the power source. Make sure the power source meets product requirements.

NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the

fuser temperature control does not work properly and causes this error.

  1. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and J96.
  1. If the error persists, replace the low-voltage power supply.

W = 10

Low temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 11

High temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 12

Fuser pressure release mechanism failure

  1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).
  2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working, replace the fuser.
  1. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89).
  2. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the motor fails the test, replace the fuser motor.
  1. If the error persists replace the fuser.

50.22.xx  See This article for troubleshooting steps

51.00.YY Error
Description  
Laser/scanner error

◦ YY = 20

Black laser/scanner error

Recommended action

 

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. If the error persists, replace the laser/scanner.

52.XX.00 Error To continue turn off then on
Description  Laser/scanner error

◦ XX = 00

laser/scanner motor startup error

◦ XX = 20

Laser/scanner rotation error

Recommended action

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner.

NOTE: Listen for a high pitched whine from the motor.

  1. If the error persists, replace the laser/scanner.

54.XX.YY Error

Description

A sensor error has occurred.

Recommended action

54.00.03

Environmental sensor (TH3) failure

  1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the

product on.

  1. If the environment sensor has been removed or replaced, check the connector (J199) on the

environment sensor and the connector (J63) on the DC controller PCA.

  1. If the error persists, replace the environment sensor assembly.

54.06.21

Primary laser/scanner beam detect abnormality

  1. Turn the product off, and then on.
  2. If the product has had parts removed or replace, check the connector (J93) on the DC controller PCA.
  1. If the error persists, replace the laser/scanner assembly.

55.00.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.00.01 (event code)

DC controller memory error

◦ 55.00.03 (event code

DC controller no engine response

◦ 55.00.04 (event code

DC controller communications timeout

Recommended action  Turn the product off, and then on.  If the error persists, replace the DC controller PCA.

55.0X.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.01.06 (event code)

NVRAM memory data error warning

◦ 55.02.06 (event code)

NVRAM memory access error warning

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

56.00.YY Error To continue turn off then on
Description  Optional paper trays communication error

Recommended action  Turn the product off, and then on.  If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder).  Check the input connectors for damage. If a connector is damaged, replace the connector.

57.00.0Y Error To continue turn off then on
Description  
Fan error

Recommended action

57.00.03
Main fan (FN101) failure

  1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FN101).
  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the main fan (FN101).

57.00.04
Laser/scanner fan (FN102) failure

  1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA.
  2. If the error persists, replace the laser/scanner fan (FN102).

57.00.06
Cartridge fan (FN301) failure

  1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA.
  2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA.
  3. If the error persists, replace the cartridge fan (FN301).

57.00.05
Cartridge front-side fan (FN103) failure

  1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise

is heard, replace the cartridge front-side fan (FN103).

  1. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA.
  2. If the error persists, replace the cartridge front-side fan (FN103).

57.00.07
Duplex fan (FN107) failure

  1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is

heard, replace the duplex fan (FN107).

  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the duplexer.

58.00.0Y Error To continue turn off then on
Description
 A sensor error has occurred.

Recommended action

58.00.05

Environmental sensor (TH3) failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA.
  3. If the error persists, replace the environmental sensor (TH3).

58.00.03

DC controller CPU failure

  1. Turn the product off.
  2. Check all of the connectors on the DC controller PCA.
  3. If the error persists, replace the DC controller PCA.

58.00.04

LVPS failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check

the connector (J85 and J95) on the DC controller PCA.

  1. If the error persists, replace the LVPS.

59.00.YY error To continue turn off then on
Description  A motor error has occurred.

◦ YY = 00

Paper path malfunction

Recommended action

59.00.20 or 59.00.30

Feed motor (M101) failure (start-up or rotational)

  1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA.
  1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).

59.00.40 or 59.00.50

Fuser motor (M299) failure (start-up or rotational)

  1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA.
  1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).

59.00.60 or 59.00.70

Drum motor (M102) failure (start-up or rotational)

  1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA.
  1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).

59.A2.0x Error
Description  
A product error has occurred.

Recommended action

59.A2.02 or 59.A2.11

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.
  1. Check the media stack surface sensor lever and place it in the correct position to move smoothly.  Replace the media stack surface sensor lever if it is damaged.
  1. If the error persists, replace the lifter drive assembly (Tray 2).

59.A2.12 to 59.A2.15

Lifter driver assembly Tray 3 to 6 motor failure

  1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.
  2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.
  3. Replace the sheet feeder media stack surface sensor.
  4. If the error persists, replace the lifter motor for the specific sheet feeder.

60.00.0Y Tray <Y> lifting error
Description  A tray lift motor error has occurred.

Recommended action

60.00.02

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface  sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC  controller PCA.
  1. Check the media stack surface sensor level and place it in the correct position to move smoothly.

Replace the sensor lever if it is damaged.

  1. Replace the media stack surface sensor.
  2. If the error persists, replace the lifter drive assembly (Tray 2).

60.00.12 to 60.00.15

Lifter driver assembly Tray 3 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors

are properly functioning.

  1. If this part has been removed or replace, check the connector (1605 and 1608) on the on the

paper feeder controller PCA.

  1. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.
  2. Replace the sheet feeder media stack surface sensor.
  3. If the error persists, replace the lifter drive assembly (Tray 3-6).

62.00.00 No system To continue turn off then on
Description  
Internal system failure

Recommended action  Turn the product off, and then on.

If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.

If the firmware upgrade does not resolve the problem, replace the hard disk.

65.X0.A1 Output accessory disconnected
Description

An external paper handling accessory connection has been interrupted.

Recommended action

  1. Turn the product off.
  2. Make sure that all packing materials have been removed from the paper handling accessory.
  3. Check the paper path for obstructions, or jammed paper.
  4. Check the accessory cable connection.
  5. Turn the product on. If the error persists, replace the accessory.

66.80.YY Stapler/Stacker failure
Description  
An external paper handling accessory error has occurred.

◦ 66.80.01 (event code)

Y-align malfunction

◦ 66.80.02 (event code)

Jogger malfunction

◦ 66.80.03 (event code)

Stapler malfunction

◦ 66.80.21 (event code)

Lift up malfunction

◦ 66.80.22 (event code)

Lift down malfunction

◦ 66.80.23 (event code)

Lift sensor malfunction

◦ 66.80.33 (event code)

Output roller malfunction

◦ 66.80.35 (event code)

Self priming malfunction

◦ 66.80.51 (event code)

System error (FW error)

◦ 66.80.55 (event code)

System error 5 (FW error)

◦ 66.80.56 (event code)

System error 6 (FW error)

◦ 66.80.57 (event code)

System error 7 (FW error)

◦ 66.80.58 (event code)

System error 8 (FW error)

◦ 66.80.59 (event code)

System error 9 (FW error)

◦ 66.80.60 (event code)

System error 10 (inter-page delay mismatch)

◦ 66.80.61 (event code)

System error 11 (lifter task trouble)

◦ 66.80.62 (event code)

System error 12 (inter-page delay mismatch)

◦ 66.80.63 (event code)

System error 13 (FW error)

◦ 66.80.64 (event code)

System error 14 (FW error)

◦ 66.80.65 (event code)

System error 15 (FW error)

◦ 66.80.70 (event code)

Page-info in flush

◦ 66.80.71 (event code)

Flush request in PDLV

◦ 66.80.72 (event code)

Delivery notice error

◦ 66.80.73 (event code)

Flush request in checking paper path

◦ 66.80.74 (event code)

Checking paper path start in PDLV

◦ 66.80.75 (event code)

Flush request in flush

◦ 66.80.76 (event code)

Non-flush complete

Recommended action

Turn the product off, and then on.

If the error persists, replace the paper handling device.

69.11.YY Error To continue turn off then on
Description  
Duplexer error

Recommended action

Turn the product off, and then on.

If the error persists, replace the duplexer.

70.00.00 Error To continue turn off then on
Description  DC controller failure

Recommended action   Turn the product off, and then on.  If the error persists, replace the DC controller.

79.XX.YY Error To continue turn off then on
Description

This error can be caused by corrupted print jobs, software application issues, non-product specific

printer drivers, poor-quality USB or network cables, bad network connections or incorrect network

configurations, invalid firmware operations, or unsupported accessories.

Recommended action

  1. Turn the product off, and then on.
  2. If the error persists, check the following:
  • The error might be caused by a network connectivity problem, such as a bad interface cable,

a bad USB port, or an invalid network configuration setting.

  • The error might be caused by the print job, an invalid print driver, a problem with the

software application, or a problem with the file you are printing.

Make sure you are using the correct printer driver. Try printing using a different software

application. Try printing a different file or print job.

  • Upgrading the product firmware might resolve the problem.

80.0X.YY Embedded JetDirect error
Description  Embedded HP JetDirect print server critical error

◦ 80.01.80 (event code)

No heartbeat

◦ 80.01.81 (event code)

Reclaim timeout

◦ 80.01.82 (event code)

Invalid data length

◦ 80.01.8B (event code)

Invalid max outstanding packet header field

◦ 80.01.8C (event code)

Invalid channel mapping response

◦ 80.03.01 (event code)

No PGP buffers

◦ 80.03.02 (event code)

Channel table full

◦ 80.03.03 (event code)

Producer index not reset

◦ 80.03.04 (event code)

Consumer index not reset

◦ 80.03.05 (event code)

Queue position size too small

◦ 80.03.06 (event code)

Transport overflow

◦ 80.03.07 (event code)

No overflow packets

◦ 80.03.08 (event code)

Invalid identify response

◦ 80.03.09 (event code)

Invalid channel map return status

◦ 80.03.1080.03.10 (event code)

Invalid reclaim return status

◦ 80.03.12 (event code)

Datagram invalid buffer

◦ 80.03.13 (event code)

Max stream channels

◦ 80.03.14 (event code)

Max datagram channels

◦ 80.03.15 (event code)

Card reset failed

◦ 80.03.16 (event code)

Self test failure

◦ 80.03.17 (event code)

Unknown PGP packet

◦ 80.03.18 (event code)

Duplicate I/O channel.

Recommended action

Turn the product off, and then on.

If the error persists, replace the formatter.

81.YY.ZZ EIO-1 Card Failure
Description  An EIO error has occurred.

◦ 81.01.80 (event code)

No heartbeat

◦ 81.01.81 (event code)

Reclaim timeout

◦ 81.01.82 (event code)

Invalid data length

◦ 81.01.8B (event code)

Invalid max outstanding

◦ 81.01.8C (event code)

Invalid channel mapping

◦ 81.03.01 (event code)

No PGP buffers

◦ 81.03.02 (event code)

Channel table full

◦ 81.03.03 (event code)

Producer index not reset

◦ 81.03.04 (event code)

Consumer index not reset

◦ 81.03.05 (event code)

Queue position size

◦ 81.03.06 (event code)

Transport overflow

◦ 81.03.07 (event code)

No overflow packets

◦ 81.03.08 (event code)

Invalid identify response

◦ 81.03.09 (event code)

Invalid channel map return

◦ 81.03.10 (event code)

Invalid reclaim return status

◦ 81.03.12 (event code)

Datagram invalid buffer

◦ 81.03.13 (event code)

Max stream channels

◦ 81.03.14 (event code)

Max datagram channels

◦ 81.03.15 (event code)

Card reset failed

◦ 81.03.16 (event code)

Self test failure

◦ 81.03.17 (event code)

Unknown PGP packet

◦ 81.03.18 (event code)

Duplicate I/O channel

Recommended action

Turn the product off, and then on.

If the error persists, replace the EIO device..

82.73.46 OR 82.73.47

Description  A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.
Recommended action

  1. Turn the product off, and then on.
  2. Use the Clean Disk item in the Preboot menu.
  3. Reload the firmware.

98.00.01 Corrupt data in firmware volume

Description

Data corruption has occurred in the firmware volume

Recommended action

Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.02 Corrupt data in solutions volume
Description  Data corruption has occurred in the solutions volume

Recommended action  Turn the product off, and then on.  Use the Clean Disk item in the Preboot menu.  Reload the firmware.

98.00.03 Corrupt data in configuration volume
Description

Data corruption has occurred in the configuration volume

Recommended action  Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.04 Corrupt data in job data volume
Description  Data corruption has occurred in the job data volume

Recommended action  Turn the product off, and then on.  Rerun the file erase function.

99.00.01 Upgrade not performed file is corrupt
Description  A remote firmware upgrade (RFU) was not performed.  CRC error in the firmware image (bad image).

Recommended action  Download the RFU file and attempt the upgrade again.

99.00.02 Upgrade not performed timeout during receive
Description  
A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading header number and size. Indicates a problem with the network environment,  not the device.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good  connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.03 Upgrade not performed error writing to disk
Description A remote firmware upgrade (RFU) was not performed.

Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, perform the Clean Disk process. You will then need to download firmware

from the Preboot menu.

  1. If the error persists, replace the hard disk.

99.00.04 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading rest of header.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.05 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.

I/O timeout when reading image data.
Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.06 Upgrade not performed error reading upgrade
Description A remote firmware upgrade (RFU) was not performed.

Unexpected read error when reading header number and size.
Recommended action  Download the RFU file and attempt the upgrade again.

  1. If the error persists, replace the hard disk.

99.00.07 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading rest of header.

Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.08 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading image data.

Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.09 Upgrade canceled by user
Description A remote firmware upgrade (RFU) was not performed.  The RFU was canceled by the user.

Recommended action  Resend the RFU.

99.00.10 Upgrade canceled by user
Description  
A remote firmware upgrade (RFU) was not performed.  Job canceled when reading header number and size.

Recommended action  Resend the RFU.

99.00.11 Upgrade canceled by user
Description  
A remote firmware upgrade (RFU) was not performed.  Job canceled when reading rest of header.

Recommended action  Resend the RFU.

99.00.12 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.

Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.13 Upgrade not performed the file is invalid
Description  
A remote firmware upgrade (RFU) was not performed.

Header number is 2 but header size doesn’t match version 2 size.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.14 Upgrade not performed the file is invalid
Description  
A remote firmware upgrade (RFU) was not performed.  The file is invalid.

Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.2X

Description
◦ 99.00.20 (event log)

The bundle is not for this product

◦ 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid

◦ 99.00.22 (event log)
The bundle header version is not supported by this firmware

◦ 99.00.23 (event log)
The package header version is not supported by this firmware

◦ 99.00.24 (event log)
◦ The format of the bundle is invalid

◦ 99.00.25 (event log)
The format of the package is invalid

◦ 99.00.26 (event log)
A CRC32 check did not pass

◦ 99.00.27 (event log)
An I/O error occurred while downloading the bundle
Recommended action  Download the correct firmware file from http://www.hp.com/go/lj600Series_firmware, and then resend the  firmware upgrade.

99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error  persists, try the sending the upgrade by another method (USB or Embedded Web Server).

99.09.60 Unsupported disk
Description  Preboot menu error.

The hard disk currently installed is not recognized or supported by the product.
Recommended action  Install the correct hard disk for this product.

99.09.61 Unsupported disk
Description  
Preboot menu error.

The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action  Access the Preboot menu and then select Lock Disk to lock the disk.

99.09.62 Unknown disk
Description  Preboot menu error.  The installed disk was previously locked in another product.

Recommended action  Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different  product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk.

 

99.09.63 Incorrect disk
Description  
A new or blank disk has been installed in a device which previously had an encrypted disk.

Recommended action  Follow the procedure to load firmware on a new hard disk and then lock it to this product.

99.09.64 Disk malfunction
Description A fatal hard disk failure has occurred.

Recommended action  Replace the hard disk drive.

99.09.65 Disk data error
Description 
Disk data corruption has occurred.

Recommended action  Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

99.09.66 No disk installed
Description  
A disk drive is not installed in the product.

Recommended action  Install a compatible hard disk drive.

99.09.67 Disk is not bootable please download firmware
Description  
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.

Recommended action

  1. Press any key to continue to the main Preboot menu.
  2. Press the Help button to see the help text for the error.
  3. Select the Administrator menu.

NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays.

  1. Select the Download item.
  2. The user can now download a new firmware bundle to the product.

99.XX.YY
Description  
Firmware installation error

Recommended action  Reload the firmware.
<binname> full Remove all paper from bin
Description  The specified output bin is full.
Recommended action  Empty the bin to continue printing.